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Customer Ratings & Reviews

Ring - Alarm Starter Home Security Kit - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 618 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-3 of 3 Reviews mentioning:
notifications
  • Rating: 5 out of 5 stars

    Perfect for townhouse

    Posted
    Timmy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    You get notification on phone whenever alarm is armed or in armed, and you can arm and disarm. It is surprisingly loud - set it off at 6am and scared the s t out of me. Just plan on buying extra sensors for doors and windows - it only came with 1 or 2.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Reserving my opinion

    Posted
    78ag

    I bought this system after reviewing all of its competitors and it sounded like a really good system and easy to set up. There are several of the items that are easy to set up. However go slowly when setting them up because sometimes it appears you need to hit "next" to continue, but you may not be quite through with that step. You have one shot at setting this up, you cannot go back. Example: while positioning the motion detector a light will flash when it detects motion. Once setup is completed you cannot go back into setup mode if you want to move it. I guess you could remove the item and start over, not sure. One thing I am definitely not pleased with and they do not tell you this anywhere is the motion detector reset period . BEWARE,,,if you trip the motion detector it has a 3 minute reset period. If you trip it on your way to set your alarm, and set your alarm before the 3 minute reset period, IT WILL AUTOMATICALLY BYPASS THE MOTION DETECTOR with no notification!! If a door or window sensor is open it will prompt you to bypass that item or correct it before arming. Not so with the motion detector. When I was speaking with customer service about this their solution was to arm the system remotely after the reset period. I think this is something that definitely should be improved. I should not have to wait three minutes every time I need to arm the system. One thing that is awesome is their customer support. I spoke with a representative on the phone and also had two chat sessions. ALL answered my questions and were very helpful. Wait time was not too long and they follow up with an email if you need more assistance. I am still learning the system and some are my errors, but I think there is room for improving some of the setup. I will be reserving my judgment after using past the 7 day learning period.

    I would recommend this to a friend

    • Brand response

      Ring

      Hi 78ag,

      I appreciate you sharing your feedback regarding your experience with your Ring Alarm Security Kit. I would like to clarify that the sensors actually join the armed mode once it resets. Would you kindly reach me directly at Kandyce@ring.com today so that we can address your feedback a bit further and clarify any other concerns you may have? I am happy you were pleased with the support you receive and want to be sure you utilize your Ring Alarm to its full potential.

      All the best,
      Kandyce K., Customer Satisfaction Manager
      Kandyce@ring.com Ring

  • Rating: 5 out of 5 stars

    Easy to install and use, read my review for info

    Posted
    MisterE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Quick thoughts: I really like this alarm and find it to function very well. Previously I had the Nest Secure and find the Ring alarm to be a more complete package. The Ring alarm is easy to install and you don't have to pay for monitoring unless you want to. The alarm will still function without monitoring and will alert you via the Ring app if it goes off. The expandability of the Ring alarm is a major plus and the cost for extra sensors is quite reasonable. I would highly recommend this alarm to anyone not sure of what to get. I find to be the best value and backed by a large company (Amazon now owns Ring). The alarm components don't come in a fancy box or physically "feel" as premium as the Nest did. However, you don't unbox and feel the alarm but once to install it. The functionality is what's important and the Ring feels of high quality in use. Now the full review: Install: First, download the Ring application to your phone and create a Ring account. From there you'll be walked through each step as you install the base station, keypad, and sensors. Base station install: You can use Wifi or a wired connection to your router. The base station can be placed on a flat surface like a table to counter if you want. The more secure method though is to mount it to a wall. I have mine hidden behind a display cabinet to delay it being found. The alarm is built into the base station and is quite loud. Serves as a great deterrent and given the location of my base station it cannot be easily disabled when sounding. You'd have to move a several hundred pound piece of furniture. Sensor install: The app will give guidance on how to mount the sensors and verify they are installed properly before moving forward. You don't need to be super tech savvy to install and use this alarm. All needed hardware is included to install the sensors. I used the included sticky tape and it worked quite well. If your not confident in the sticky tape provided you can buy stronger tape at the hardware store and just cut it to size. You can use the provided screws to mount the sensors as well if you prefer a super stable mounting platform. The sensors include tamper sensors too so if the sensor is at any point opened it will alert you via the Ring app. Programming the alarm: Arming: The alarm is easy to program via the Ring application on your phone. Within the app you can change the alarm pin code and make temporary ones to give out if a visitor is coming and your not home. The pin is what you use to arm and disarm the alarm via the included keypad. The keypad is rechargeable to you don't have to plug it in except to recharge it. Within the Ring app you can see the battery level of the keypad so you know when to charge it. You can leave it plugged into an outlet if you want to, it uses micro usb to charge and include the charging cable in the box. I charge my keypad once every two months and use it daily. You can also use the Ring app to arm and disarm the alarm. I prefer the app to disarm so the alarm is off as I pull into my garage. Delay function: You can set the delay time for when you leave and when you arrive home. It can be between 0 seconds and 180 seconds. The away delay is set independent of the arrival delay. For example you can set the delay to arm the alarm when you set it to 120 seconds so you have time to leave and lock up prior to the alarm setting. You can then adjust the arrival delay to 0 seconds if you want so that the alarm goes off instantly when a sensor is set off. I really like this function as I don't want the alarm to delay going off if I am sleeping. It also helps deter a would-be intruder if they hear an alarm as soon as they try to make entry into a home. The 0 second delay for setting the alarm off is only available if you choose self monitoring though. So if you pay for Ring monitoring (you don't have to, all functions work without it) then you must include a delay before the alarm with go off. Siren sound: This seems to be updated with firmware updates to the base station. I just updated mine and the siren sound now has two tones and is incredibly loud. It's a sound that I would choose for an alarm if I could. The alarm siren cannot be modified or changed by the user. Chime: You can set each door or window sensor to chime when they are opened and the alarm is off. You can choose between 5 or so chimes and each sensor can be programmed on its own. So you can have a different chime for the front and back door and the windows. You can also set it so only certain sensors chime. The motion sensors cannot be set to chime. Sensitivity: Each motion sensor has adjustable sensitivity if you need to adjust it after install. This is done within the Ring app. The door and window sensors are not adjustable and don't need to be as they don't sense motion. Sensor batteries: Each sensor runs on a battery that is included with the sensors. I have had mine installed for over 3 months and the battery level is still showing full. I am confident I won't change the batteries for at least a year, probably a lot longer. You check the battery level within the Ring app. The keypad is rechargeable and the charge on it lasts about 2 months for me. I use it daily. Monitoring: You can pay for monitoring if you choose to. Unlike some other alarms you don't lose any alarm functionality by self-monitoring though. The only difference is if your alarm goes off you won't get a phone call from the alarm company telling you it is sounding and you'll have to call the police yourself if they are needed. You'll have to decide if that is important to you. If you chose to pay for monitoring it is easy to set up within the Ring app on your phone. What happens when the alarm goes off: The siren on the base station will sound when the alarm is triggered by a sensor. You'll receive a notification on your phone from the Ring app that your alarm is sounding and it will identify which sensor set it off. You can disarm the alarm within the Ring app or with the keypad. If you don't have internet service to receive the notification within the Ring app then you won't know it is sounding until you get service back. You can also choose to receive an email when the alarm goes off. If you pay for monitoring then the monitoring service will call you when the alarm sounds. This may be of benefit if you frequent areas that don't have internet service for your phone. What's the siren sound like: It's loud and sounds exactly how you want an alarm siren to sound. There seems to be two tones that work simultaneously and cause a disorienting sensation when you're near the base station. Certainly a great deterrent as there's no guessing there's an alarm going off. Is it easy to use: Yes, very. How does it compare to the Nest Secure: The Ring alarm is a much better value and offers more expandability than the Nest does. I would recommend the Nest for small space like an apartment or similarly sized area. Even so, I still prefer the Ring as it does the same things for quite a bit less money. The Nest feels more premium, but as I stated earlier, you don't feel your alarm. You use it. If you have a lot of other Nest products then it might be worth the extra cost for the Nest Secure. It will integrate well with your Nest cams and shows an image from the camera closest to the sensor that set off your alarm if you have Nest cams and the Nest Secure. So that is one benefit. I have 5 Nest cams and still chose the Ring alarm over the Nest though. It just makes more sense for me. I can look at my cameras if the alarm goes off. I also find the Ring base to be more securely mounted (and hidden) versus the Nest Secure base. The Nest base if designed to be set on a table or desk and not mounted to a wall. I didn't like that. Do I recommend the Ring Alarm: Absolutely. I researched every alarm available that I could install myself and settled on this one. It has full functionality without having to pay for monitoring (some other brands limit what you can do unless you pay for monitoring) and just plain works without issue. In over 3 months there hasn't been a single false alarm or issue. The Ring brand is heavily invested in this product and they are a very stable company. If given the opportunity to select any alarm for free, I would still choose the Ring Alarm. It's just that good.

    I would recommend this to a friend