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Ring - Alarm Starter Home Security Kit - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 615 reviews

95%
would recommend to a friend

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  • Rating: 5 out of 5 stars

    Easy to install and use, read my review for info

    Posted
    MisterE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Quick thoughts: I really like this alarm and find it to function very well. Previously I had the Nest Secure and find the Ring alarm to be a more complete package. The Ring alarm is easy to install and you don’t have to pay for monitoring unless you want to. The alarm will still function without monitoring and will alert you via the Ring app if it goes off. The expandability of the Ring alarm is a major plus and the cost for extra sensors is quite reasonable. I would highly recommend this alarm to anyone not sure of what to get. I find to be the best value and backed by a large company (Amazon now owns Ring). The alarm components don’t come in a fancy box or physically “feel” as premium as the Nest did. However, you don’t unbox and feel the alarm but once to install it. The functionality is what’s important and the Ring feels of high quality in use. Now the full review: Install: First, download the Ring application to your phone and create a Ring account. From there you’ll be walked through each step as you install the base station, keypad, and sensors. Base station install: You can use Wifi or a wired connection to your router. The base station can be placed on a flat surface like a table to counter if you want. The more secure method though is to mount it to a wall. I have mine hidden behind a display cabinet to delay it being found. The alarm is built into the base station and is quite loud. Serves as a great deterrent and given the location of my base station it cannot be easily disabled when sounding. You’d have to move a several hundred pound piece of furniture. Sensor install: The app will give guidance on how to mount the sensors and verify they are installed properly before moving forward. You don’t need to be super tech savvy to install and use this alarm. All needed hardware is included to install the sensors. I used the included sticky tape and it worked quite well. If your not confident in the sticky tape provided you can buy stronger tape at the hardware store and just cut it to size. You can use the provided screws to mount the sensors as well if you prefer a super stable mounting platform. The sensors include tamper sensors too so if the sensor is at any point opened it will alert you via the Ring app. Programming the alarm: Arming: The alarm is easy to program via the Ring application on your phone. Within the app you can change the alarm pin code and make temporary ones to give out if a visitor is coming and your not home. The pin is what you use to arm and disarm the alarm via the included keypad. The keypad is rechargeable to you don’t have to plug it in except to recharge it. Within the Ring app you can see the battery level of the keypad so you know when to charge it. You can leave it plugged into an outlet if you want to, it uses micro usb to charge and include the charging cable in the box. I charge my keypad once every two months and use it daily. You can also use the Ring app to arm and disarm the alarm. I prefer the app to disarm so the alarm is off as I pull into my garage. Delay function: You can set the delay time for when you leave and when you arrive home. It can be between 0 seconds and 180 seconds. The away delay is set independent of the arrival delay. For example you can set the delay to arm the alarm when you set it to 120 seconds so you have time to leave and lock up prior to the alarm setting. You can then adjust the arrival delay to 0 seconds if you want so that the alarm goes off instantly when a sensor is set off. I really like this function as I don’t want the alarm to delay going off if I am sleeping. It also helps deter a would-be intruder if they hear an alarm as soon as they try to make entry into a home. The 0 second delay for setting the alarm off is only available if you choose self monitoring though. So if you pay for Ring monitoring (you don’t have to, all functions work without it) then you must include a delay before the alarm with go off. Siren sound: This seems to be updated with firmware updates to the base station. I just updated mine and the siren sound now has two tones and is incredibly loud. It is a sound that I would choose for an alarm if I could. The alarm siren cannot be modified or changed by the user. Chime: You can set each door or window sensor to chime when they are opened and the alarm is off. You can choose between 5 or so chimes and each sensor can be programmed on its own. So you can have a different chime for the front and back door and the windows. You can also set it so only certain sensors chime. The motion sensors cannot be set to chime. Sensitivity: Each motion sensor has adjustable sensitivity if you need to adjust it after install. This is done within the Ring app. The door and window sensors are not adjustable and don’t need to be as they don’t sense motion. Sensor batteries: Each sensor runs on a battery that is included with the sensors. I have had mine installed for over 3 months and the battery level is still showing full. I am confident I won’t change the batteries for at least a year, probably a lot longer. You check the battery level within the Ring app. The keypad is rechargeable and the charge on it lasts about 2 months for me. I use it daily. Monitoring: You can pay for monitoring if you choose to. Unlike some other alarms you don’t lose any alarm functionality by self-monitoring though. The only difference is if your alarm goes off you won’t get a phone call from the alarm company telling you it is sounding and you’ll have to call the police yourself if they are needed. You’ll have to decide if that is important to you. If you chose to pay for monitoring it is easy to set up within the Ring app on your phone. What happens when the alarm goes off: The siren on the base station will sound when the alarm is triggered by a sensor. You will receive a notification on your phone from the Ring app that your alarm is sounding and it will identify which sensor set it off. You can disarm the alarm within the Ring app or with the keypad. If you don’t have internet service to receive the notification within the Ring app then you won’t know it is sounding until you get service back. You can also choose to receive an email when the alarm goes off. If you pay for monitoring then the monitoring service will call you when the alarm sounds. This may be of benefit if you frequent areas that don’t have internet service for your phone. What’s the siren sound like: It’s loud and sounds exactly how you want an alarm siren to sound. There seems to be two tones that work simultaneously and cause a disorienting sensation when you’re near the base station. Certainly a great deterrent as there’s no guessing there’s an alarm going off. Is it easy to use: Yes, very. How does it compare to the Nest Secure: The Ring alarm is a much better value and offers more expandability than the Nest does. I would recommend the Nest for small space like an apartment or similarly sized area. Even so, I still prefer the Ring as it does the same things for quite a bit less money. The Nest feels more premium, but as I stated earlier, you don’t feel your alarm. You use it. If you have a lot of other Nest products then it might be worth the extra cost for the Nest Secure. It will integrate well with your Nest cams and shows an image from the camera closest to the sensor that set off your alarm if you have Nest cams and the Nest Secure. So that is one benefit. I have 5 Nest cams and still chose the Ring alarm over the Nest though. It just makes more sense for me. I can look at my cameras if the alarm goes off. I also find the Ring base to be more securely mounted (and hidden) versus the Nest Secure base. The Nest base if designed to be set on a table or desk and not mounted to a wall. I didn’t like that. Do I recommend the Ring Alarm: Absolutely. I researched every alarm available that I could install myself and settled on this one. It has full functionality without having to pay for monitoring (some other brands limit what you can do unless you pay for monitoring) and just plain works without issue. In over 3 months there hasn’t been a single false alarm or issue. The Ring brand is heavily invested in this product and they are a very stable company. If given the opportunity to select any alarm for free, I would still choose the Ring Alarm. It is just that good.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Alarm System

    Posted
    TechGuyT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Ring Alarm system is my first foray into the Ring ecosystem of products, and I must say I'm very pleased. I've had the product almost a month now and here's a few things that really stand out to me. PROS: - Ease of use. I was able to easily connect the system to my Wi-Fi mesh network. They give you written instructions in the box, a video guide in the app, and tons of links to helpful FAQs on their website should you run into trouble or have concerns about where to best place the sensors and whatnot. Seriously well thought out and designed. All my concerns I had going into it were addressed throughout the process. Additionally, the app (using your location) automatically sends you a message once you're finished with set-up, and direct links you to your city's website regarding permits your area may require in order for you to operate one of these alarm systems in your home. Really dang cool. They even give you a trial period where for the first 7 days of your alarm being set-up, they will not contact local authorities if it's triggered; giving you a good amount of time to get familiar with the system and make any last minute changes to your where your sensors are placed and such. This system and the app, like I said, are really well designed. You can set your alarm status all through your phone on the app, or you can use the physical keypad that it comes with. -Options. Another thing I appreciate about this system is the options Ring gives you. For instance, I mentioned using the keypad, you have the option to mount it to the wall, or you can even keep it mobile (albeit plugging it in when it needs to be charged) and move it throughout your house. Same for the Chime base station box itself, you've got a number of options. You can connect via WiFi, or you can use direct Ethernet connection. You get to choose the noise it makes when sensors are triggered, how loud it is, if certain sensors ring right away or if there's a bit of a delay before it goes off so you have time to turn off the alarm (for something like an entry way for example). You've also got plenty of options in terms of alarm plans as well. The highest plan is only $10 a month (which can be cancelled at any time by the way) and gives you 'professional monitoring.' Meaning, that if your power goes out or something, your system will then connect via cellular as a backup and still remain online (up to 24 hours). This top teir plan is automatically gifted to you for 30 days (not including your 7 day trial period for setting the system up). They also do not charge you any move fees or anything like that (since you're the one who's gonna have to bring the stuff with you and set it all up again ;]) so no worries there. CONS: Not many. The only thing I can think of is that both their site and the box claim 'comes with everything you need to set-up!' And while this is TECHNICALLY true, the one thing that kind of annoyed me is that though you can most certainly mount your base station unit, it does NOT come with any of the material to do so. This is especially odd considering everything else in the box comes with a mounting kit that has both screws and adhesive to place it up (the keypad, sensors, motion detector). Other than that very minor annoyance, I've had a perfect experience with the system. Would easily get my recommendation to anybody looking for an alarm system.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It has potential

    Posted
    JLG01
    • My Best Buy® MemberMember

    I bought this system to replace a more traditional and outdated system that I've had for about 6 years. This is not a perfect system, but it's a good start and it has a lot of potential. As other reviewers have pointed out, getting started with the setup can take a couple of tries. You have to pair the base station via bluetooth to your phone in order to set up the wifi on it. I was able to pair it twice, but each time once I had to enter my wifi password, it took me back to the screen to pair it. The third time went smoothly. After that, the sensors and keypad were able to pair to the base station without an issue. The motion sensor is great. They can be placed pretty high up the walls, which is good, especially since the competitor suggests theirs be placed 4-5' off the ground. The app allows you to set the sensitivity of the motion detector. You can also set it to chime like a contact sensor normally would, but that seems a bit pointless to me. The contact sensors are huge. Both parts are practically double the size of the ones used by my old security company. Also, the contact sensors only chime when opened, but not again when closed. This would be a nice option to have added in a future update. Regarding the keypad, this is just a personal opinion, but the design of the keypad is atrocious. It's all plastic and it's very reminiscent of a Playskool toy. Going through the options on the app, by removing "Power Save Mode" you can have it so they keys will light it when it senses motion. This would be useful to enter your code at night. Also, it's good that you have the option to keep your keypad always plugged in or simply charge the battery and run it unplugged. Whenever you arm or disarm the alarm, you have to enter your code. It's a bit annoying that you can't just push or hold down the home/away buttons to arm the system. I'd assume this is because in theory they'd like each person who has access to have their own code since you can track who arms or disarms the alarm on the app. The siren on the base station is pretty loud. Unless you have a pretty big house, you probably don't need an additional siren. The base station also announces when the system is armed or disarmed... the keypad does the same; it wouldn't be annoying if they actually made the announcement in sync, but the keypad is always behind a few seconds. This is probably useful if you have an additional keypad in the bedroom or another room. My base station and keypad are in the same room, so it's just a bit annoying. I will most likely disable sound on the keypad. The base station can be mounted on the wall or laid on a table. I have very high ceilings, so I mounted mine about 14 feet up the wall. I also drilled a hole on the wall behind my base station to run the power cord through the attic so I wouldn't have any cables showing. Overall, it's a good system. And you can't beat $10/month or $100/year for monitoring. The competitor (which I use in another home) charges $25/month to be able to use the app. This system has a lot of areas for improvement, some of which can be implemented through updates. No glass break detectors are available, though they've been claiming almost since they released the alarm that they were in the works. Also, it would be nice to have to base station or keypad speak a bit more, like by announcing when a sensor is triggered, "Front door open," for example. Apparently Amazon owns Ring now, so hopefully Alexa integration is coming.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Ring Alarm System

    Posted
    Randy

    I had to write this review... It's pretty laughable reading the negative reviews about this alarm by ring! Yes this is there 1st alarm and yes there are things that can be improved by feedback from us the customers but to say this product SUCKS because of user errors is not really far to the company. Let me start with the CONS 1st. 1. I wish it was a way to adjust the speaker volume on the keypads. 2. I would've liked the contact sensors to be a lil smaller. 3.I also would welcome settings that would allow you to rename sensor to where they say what's happening at the location, like instead of a chime it would say Front Door, Garage Door, Sliding Door etc... 4. Also the only way to get notifications like what's happening at home is when the alarm is set in HOME or AWAY mode! It would be helpful to see notifications pushed to your device regardless of the alarm being set to HOME, AWAY, or Disarmed. Now for the PROS. 1-I will guarantee that you will NOT find another alarm company that will offer you monitoring & unlimited cameras added to your system for 10 DOLLARS a month! I’m absolutely certain you won’t! 2- Excellent Customer Service! I had an issue with my sensor not connecting and it was completely my fault! I call their customer service @ 12:30 on a Saturday night and was able to get assistance with repairing my sensor! 3- 24/7 Customer Service! Enough said! 4- By subscribing to their 10 dollar premium plan you get an extended warranty on your product. 5- The app and instructions are very intuitive and easy to follow. Also there’s a neighborhood community tap that allows you and your fellow ring doorbell & alarm buddies post different events that’s happening in you neighborhood. One more just by referring a friend to download the app and setting up a free ring account you and that person get 10 Buck!!! 6- Who doesn’t love free money! So that’s my review so far of the ring alarm system, is it perfect No, is it the best system on the market No, but for the overall value, the Exceptional Customer Service, & the Industry leading value you get for 10 dollars a month, this system will thrive in the DYI market!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Impressed and pleased with my new alarm system!

    Posted
    BZimmerman77
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought my Ring system about a week ago. My kit included the base station, 2 keypads, 2 motion detectors, 3 contact sensors and a range extender. I also bout the Ring Video door bell 2 to add on. I must say I am very impressed so far. It only took me about 30 minutes to get the whole system set up and running. I am not super technical but this is very simple to setup. I read some reviews that it can take a couple of hours, I was pleasantly surprised! Next came using the system. Ring did something that I think is genius. They built in a 7 day practice/training mode that the system goes in to after the initial setup. My wife and I were worried that if we or our kids (8 and 12 yrs old and very curious) hit a wrong button or something, the cops would show up. The practice mode let us learn the new system without worrying about that. One of my buddies has an old system (I won’t mention names, but from one of those big national providers everyone has heard of) and he was actually fined when the cops showed up to a false alarm, so this was a big deal for us. We are now 100% live with the system and it is out of practice mode. On the 1st day after we went live, my brother popped over to the house while my wife and I were at work. He did not know that we had the new system and used his key to come in the house. Well, the alarm went off and I was in a meeting and unable to use my phone app to cancel. I immediately received a call from a person that monitors the alarm and I was impressed all over again. First on how quickly I received a call, then by the fact that the girl I spoke with was extremely professional and polite. I think she did a good job. My family and I couldn’t be happier. We had an alarm system before this and got rid of the service because of how we first were nickel and dimed on the install and then got crappy service after. The experience with Ring so far has been the complete opposite so far. Needless to say we feel very secure and I plan to buy more components to the system. Probably going with the floodlight Cam next.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great alarm

    Posted
    Anthony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Got the Ring Alarm system on launch date. Let me start by saying that the installation was very easy. All sensors, motions detectors, range extender, keypads and base station synced without a hiccup. The door/window sensors are a bit larger than your usual sensors but they do the job and aesthetically looks good so it makes up for the size. The 2 motion detectors work flawlessly. All my sensors are installed on the walls using the included 2-sided adhesive tape. So far I haven’t encountered any adhesive issues with all my equipments. The keypads are nicely lit up although I would like them to update the lights to light up both the “Away” and “Home” buttons during operation. I work at nights and when I was trying to disable the alarm I couldn’t figure out which button is which. Not a big negative but definitely needs improvement on the next software update. Also would’ve been nice if the key pad had a LED screen on it so we can tell if we’ve inputed enough digits for the pin# or still missing some. My kit came with a free Ring yard sign and that was a big bonus. It gives you this extra feeling of security knowing that the sign is lit up and stands out at night. It’s definitely a good addition to my Ring Doorbell Pro, Ring Spotlight Cam and Ring Floodlight. So far so good with the system, especially for a 24/7 monitoring security system for $100/year. You really can’t beat that!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Waited a long time for this

    Posted
    KMont1234

    I've been waiting for the Ring Alarm since it was first announced last fall. I'm already in the Ring family with the Doorbell Pro and Spotlight Cam. I have had no major issues with my Ring devices, so I felt confident with going in for their Alarm. Set-Up is quite simple. All sensors that are bundled automatically populate in the app to easily connect them. If you do buy extra sensors, adding them to your home is easy. You just need to scan a QR code on the back of the sensor and install them. Speaking of the sensors, they are quite large. Compared to something like the Nest Secure, the contact sensors are almost double the size. They still fit nicely around the house though. Arming the Alarm is also very easy. You can use the Ring app or set it directly on the keypad by entering your access code. You can change entry and exit delay times in settings. Some improvements can be made to the system though: -Ability to add Guest Codes without adding someone as a User -Set alarm to Away or Home without entering code -When switching from Home to Disarmed mode on Keypad, allow to click the mode first, then prompt to enter access code. Currently, you always need to enter the code and then pick which mode you want -New Chirp tones (currently only 4) -More voice alerts/prompts (Hub can maybe say which room has sensors tripped; speak how much time left for alarm to go off/enter access code) -On iOS, ability to 3D Touch Ring app icon to set alarm. -To Disarm the Alarm, typing in the access code and clicking the Check will disarm it. Currently you enter the code and then click the Disarm Mode button. Overall, the Ring Alarm is a great system now. Overtime, new and different accessories will be added and improvements to the software will only make it better to have and use.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not ready for launch

    Posted
    WD39
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Install was quick and easy and we were soon set up with an alarm system in a "practice mode." However, given that this is my 4th home security system, one of which was a DIY (Frontpoint), & none have had a "practice mode" period, I would say that the practice mode is a CYA for Ring so that they do not have too many false alarms due to their shoddy system. The first time I tried to trigger the alarm, our code did not work when entered into the keypad - we had to use the app to disarm. Then 2 of the sensors fell off after the 1st & 2nd days due to the adhesive strips barely being "adhesive" strips. Then, the 3rd sensor that came with the system stopped working altogether & we had to bypass it to arm the system - not great as this sensor was on our main entry door. The instructions (if you can call them that - there are not many provided) were hard to find for troubleshooting & did not fix my sensor. So, I bought two add'l sensors to replace my brand new sensor (you can only buy in packs of two) and those two would not work. So I resorted to calling customer service. From their end, customer service finally got the (3rd)sensor to work but offered no explanation other than the system was new & still had a few "kinks"- not a confidence inspiring admission - FOR A HOME SECURITY SYSTEM!!!!!!! When you provide a, literally, life-saving device & service, it is unfathomable that you would not vet the device umpteen times prior to releasing it to the public. Oh & there was 0 sympathy or (GASP) offer of a refund for the two sensors that I had to buy to replace the brand new sensor that came with the system that I bought two days earlier!!!!! I'll give it another couple of days, but I have a feeling that we'll be returning this for Simplisafe as this system would barely pass Beta status in my opinion. The only positive thing is that although unsympathetic and lacking a proactive approach, the two customer service guys were nice & professional - when I could actually talk to them. Ring has some type of proprietary customer service call system within their app that does not work - the three times I tried to use it, they could hear me but I could not hear them. Oh & the app does work as designed in integrating the devices to the current Ring system, the big problem though - the devices don't work and are definitely not ready for primetime!!!!! Look elsewhere!!!!

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi WD39,

      I am so sorry to hear about this poor and inconvenient Ring experience. This is by no means the experience that we intended for you to have.While I do see that you have been in communication with our Customer Support team, I would appreciate the chance to connect with you directly. I greatly appreciate all the time, money, and energy that you have invested into trying to get your Ring device to work for you and I would like to step in and ensure that your efforts are not wasted. With that being said, would you be so kind as to email me directly at Kaitlyn.rosenthal@ring.com?
      It is imperative to me that we get your Ring device and app both working consistently to your expectations as soon as possible.

      I would appreciate your time as well as the chance to improve your Ring experience.

      Kaitlyn R., Customer Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 3 out of 5 stars

    Reserving my opinion

    Posted
    78ag

    I bought this system after reviewing all of its competitors and it sounded like a really good system and easy to set up. There are several of the items that are easy to set up. However go slowly when setting them up because sometimes it appears you need to hit "next" to continue, but you may not be quite through with that step. You have one shot at setting this up, you cannot go back. Example: while positioning the motion detector a light will flash when it detects motion. Once setup is completed you cannot go back into setup mode if you want to move it. I guess you could remove the item and start over, not sure. One thing I am definitely not pleased with and they do not tell you this anywhere is the motion detector reset period . BEWARE,,,if you trip the motion detector it has a 3 minute reset period. If you trip it on your way to set your alarm, and set your alarm before the 3 minute reset period, IT WILL AUTOMATICALLY BYPASS THE MOTION DETECTOR with no notification!! If a door or window sensor is open it will prompt you to bypass that item or correct it before arming. Not so with the motion detector. When I was speaking with customer service about this their solution was to arm the system remotely after the reset period. I think this is something that definitely should be improved. I should not have to wait three minutes every time I need to arm the system. One thing that is awesome is their customer support. I spoke with a representative on the phone and also had two chat sessions. ALL answered my questions and were very helpful. Wait time was not too long and they follow up with an email if you need more assistance. I am still learning the system and some are my errors, but I think there is room for improving some of the setup. I will be reserving my judgment after using past the 7 day learning period.

    I would recommend this to a friend

    • Brand response

      Ring

      Hi 78ag,

      I appreciate you sharing your feedback regarding your experience with your Ring Alarm Security Kit. I would like to clarify that the sensors actually join the armed mode once it resets. Would you kindly reach me directly at Kandyce@ring.com today so that we can address your feedback a bit further and clarify any other concerns you may have? I am happy you were pleased with the support you receive and want to be sure you utilize your Ring Alarm to its full potential.

      All the best,
      Kandyce K., Customer Satisfaction Manager
      Kandyce@ring.com Ring

  • Rating: 3 out of 5 stars

    It's okay

    Posted
    FredB

    I purchased Best Buy's larger starting kit to replace an ageing older alarm system in my home without wasting too much time on it. Opening the box, all the components look a bit cheap in white plastic with no attempt to make it look and feel a bit better e.g. by using some aluminium, featuring a LED status display, implementing softer key touches on the control pads, ... In no way does it match the quality, look and feel of the Ring Doorbell. As someone with a technical background the system was easy and very quick for me to install, but I did notice in some review videos prior to buying, that folks make mistakes like installing the sensor on the door instead of the magnet. This suggests to me that better instructions might be needed. The system works well though, with so far no false alarms and thank heavens, no real ones either. The App is generally okay but could do much better in terms of providing feedback while testing the motion sensors, in order to find their best placement. The permanent 0$ icon in the corner and nagging ad on the bottom for subscriptions are just annoying, come on Ring... Integration with other products and services could also be much improved. I have an Amazon Cloud Cam as well as an Amazon approved smart lock (for in home deliveries) but Ring, despite being owned by Amazon, won't integrate these as of yet (Jul 2018). I don't like all the App switching. Overall I would recommend the system, as the price is very good for what I get and I fully expect the system to further improve through App, software and firmware updates.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pleaseantly surprised!

    Posted
    coquipr79
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had this for 5 days and it’s been solid. The setup was very easy and flawless. The quality of the keypads and base station is nice. The keypads speak the status when activated and also serve as additional sirens. The base stations chimes are nice and loud as is the siren. The app has been responsive. This is a great deal especially when you factor in unlimited cameras with 60 days of saved video footage and 24/7 professional monitoring. My home insurance discount for a monitored alarm makes this basically free every month since this service is only $10 a month total no contract. The only negative so far is the lack of third party support, automations and geofencing. Also the door/window sensors are a little too large. I’ve tried Nest Secure which is more expensive equipment, $19 a month on a 3 years contract! Plus at least $8 a month for two cameras and 5 days of 24/7 footage. Also the monitoring does not include fire even if you have nest protects! The base station is not loud enough and you can’t use another base station or buy extra keypads or sirens. Also tried SmartThings/ADT system. Decent system but monitoring is $35 a month including fire. Automations are broken and Smartthings has been down a few times this year. You can’t buy multiple keypads or sirens so you just have the one.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not perfect... but darn close

    Posted
    JimB

    After evaluating a bunch of systems I decided to try this to replace my older Ademco Vista system in my home. My first kit had some issues with the Base Station, I had difficulties getting it to connect to Wi-Fi, and then after 7-8 tries and 2 factory resets of the Base, I finally got it connected; but then it disconnected later. I chalked it up to maybe a bad Wi-Fi radio in the unit, and of course this tested my confidence in the system because - what else could be wrong? This is a home security system, not a microwave -- issues in this "appliance" need to be taken seriously. Anyway, I returned it for an even exchange. Next kit didn't have that issue, however, one of the contacts wouldn't connect to the base. Called Support and waited about 20 minutes. The person I spoke with ("Mike B.") was SUPER helpful and professional and walked me thru a factory reset of the contact, after which point it connected fine. I am still a little wary of that particular device so I've put it in my least-critical area of the home for now, and will try to keep an eye out for issues. But I guess it seems OK. Other than those speed bumps it's been working fine. There are more features I'd like to see (disable entry delay on certain sensors, voice chime, guest PINs without accounts, etc. - common requests) but overall it's a very cost-effective system which seems to have the right security approach. Hoping to see it mature over the next year or two, most of which I imagine can be done in software without having to replace devices. The initial stumbles I had did make me a little nervous about it but I'm going to stick with it and would recommend considering it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice alternative for home security

    Posted
    jasper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It's a nice starter kit, especially at the moment when it's on sale right now. After purchasing the product, it syncs well with your RING account and RING cameras (assuming you are in the RING ecosystem). The pricing for professionally monitored homes is affordable at $10 per month. To be clear, if you already have the $10 ring monthly plan with unlimited cameras etc, there is no extra cost when using this ring alarm system for your home, which is really nice. The installation on the app couldn't be more simple. The ring app will guide you step by step. Just follow directions and you're good to go. The included accessories such as the keypad, contact sensors and motion sensor works really well. Ring supplies the box with everything you need for installation. I've also tested the alarm sound and it's loud. Just make sure you don't enclose the hub in a closet or cabinet to avoid muffling the sound. Overall, it's a nice product that does the job: alert you and protect your property at an affordable monthly or annual cost. And before I forget, this is a NON-CONTRACT subscription product. In other words, unlike other security services where they lock you in contracts every 2-3 years, you can cancel this product subscription anytime with no termination fee if you are not satisfied.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Best Security System for the Money

    Posted
    bgee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    PROS -$100 a year, no contracts, no monthly fee, professional police and fire and CO2 monitoring service - If you are already storing multiple doorbell camera video in the cloud, it's free as the $100 plan includes the Ring Security System - System supports fire CO2 alarm listener if you don't want to go with the Ring First Alert detector. This allows you to pair with a Nest detector, and since Nest devices talk to each other you only need one listener - Ring App has nicely implemented alarm support you can control Home/Away from the main dashboard CONS - Requires it's own hub (z-wave). Having invested in Ring WiFi doorbells would prefer a wifi alarm system option. So you have to buy extenders for the alarm system (z-wave) in addition to extenders for the Ring wifi products. - Installation documentation neglects to mention the keypad does not need to be 24x7 hard wired with a power outlet. You charge it like a phone and the charge lasts 6 months. - Ring recommends to place motion sensors in corners but has no corner mounting hardware (either inside or outside corners). The 90 degree field of view is a little narrow would prefer wider. - Ring recommends to place motion sensors above 7 feet to avoid having pets trigger motion events. This is not practical for older houses and their basements. SUMMARY - Overall very happy with the security sy

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Painful app, painful setup, works once it's setup

    Posted
    Frank
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased the starter kit and 10 additional sensors. Setting up the components in the starter kit was a breeze. Then came the sensor nightmare. I setup the second sensor just as easily as the startup kit. The next 7 sensors took 30 mins each to get going. The 8th I cannot get installed. I read somewhere that if you're installing multiples to give it time to do so because the system cannot handle the requests by the other sensors. This is very accurate. If you buy a kit and extra sensors I would say to install the base kit then wait 30 mins to an hr to do a sensor. Then after that sensor wait 10 mins. Then what you need to do is pray. Pray the app doesn't act up during the process. Pray pairing works correctly. I've had to hard reset every sensor I purchased thus far and run the "manual" installation. I cant get this 8th sensor to pair at all. This isn't rocket science. My level of expertise is to where I can build one of these myself. I design, build and install large enterprise networks for a living. There is a problem with the app and a problem with the handshake between the devices. The sensors I do have installed thus far and the base unit are working great so I am hopeful I will keep this once the rest are installed. Ring should pay me for the time I've wasted on this. Also I waited an hr on the phone for their support before I hung up the phone.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Effective DIY Alarm

    Posted
    JaxDude
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    For many years I was a customer of the company that a real innovator in the field of DIY security. I'll call them brand "S". When the original "S" unit kicked the bucket after years of service, I had the choice of sticking with them by updating my station or going with the new offering from Ring. I took a while to decide, but what eventually sold me on Ring was quality of their phone App and the fact that I did not have to pay additional money per month to use the app (unlike brand "S"). I thought it was very antiquated for brand "S" to charge extra for their app. Come on, folks, this is 2019. I've been using the Ring alarm system for a couple months now, and I am impressed with how more modern it feels than what I had been using. And when I did have a problem with one of the components, I found their customer service to be helpful and articulate, not the usual 1-800 nightmare. You cannot beat the monitoring price. Granted, it may not last, as this is probably a teaser for them to break into a very tight market with a number of behemoths in play, but for now I will enjoy the cheap rates as an early adopter. Honestly, if you're still paying for an old-fashioned alarm contract, you are getting ripped off. Ring and brand "S" are the future of home alarm companies. They are to the old security firms what video streaming is to cable TV.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Product

    Posted
    Stanley720

    I love my Ring Alarm System so much I actually felt it necessary to write a review. Everything connected easily, set up was easy, and it is exactly what I was looking for. If you want your own DIY alarm system, this is it. If you want to monitor it on your own you can. If you dont, you pay $10 dollars a month and ring will for you. The only reason I dont have it at a 5 star (yet) is because the sales guy at Best Buy told me the alarm system was integrated with my doorbell camera and spotlight camera which is more on Best Buy than ring. He said if the alarms went off both cameras would start recording. Well I went home and tested this and it didnt work. Spoke with Ring customer service (which is by far the best customer service Ive experienced) and they told me they hadnt heard about this yet.I am a little bummed because that was one of my bigger sells to buying this. However, Im confident enough that Ring will eventually make this happen as they are constantly improving their products through software updates and new products.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best security for the price

    Posted
    Farentino
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Ok let me start with cons which is only one right now. That would be the size of the contact sensors. Understand that this system just launched and so far I am happy with the results. Lot of people complaining about WiFi outages. Yes if you lose WiFi u lose connection is why they offer a 100.00 a year professional monitoring that adds the option of cellular backup. I get all notification on my device when no WiFi, backup power, etc.. I also have it on a battery backup along with my router to extend power. Great system which I believe over time will improve greatly. I was paying 38.00 a month. Paid 100 and done for a year. Saving overtime....Priceless! Let me add that the panels have sensors so they light up when you walk up to them. I am also able to name each sensor so I know exactly which window or door was opened or closed. Also it keeps a history with time and day all in app

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice but needs more flexibilty

    Posted
    Justaguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Here's the scoop Alarm works great, easy to install.But Ring needs to improve software to allow more integration with Z-Wave devices. here are my cons and recommendations to Ring: Ring Alarm does not allow any z wave devices to be triggered when alarm rings. for example, if you wanted to add an external horn siren that is z wave compatible or a outlet plug (to Turn on Lights) and you want it to trigger when alarm rings it is not supported by ring alarm. Sure they say you can add a Dome external siren, but its only 85 decibles and can only be used indoors. Also good luck finding one! A simple fix for Ring is to just update software to allow this, It would be great if the alarm had the capability to turn lights inside the house and sound an external siren if a thief came in, also, they can integrate Ring outdoor security lights to sound and turn on as well. All these things can be done with a Software update. So the BIG DRAWBACK IS THE LACK OF ABILITY TO INTEGRATE. RING IF YOU ARE OUT THERE LISTEN UP!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice system and great customer service.

    Posted
    Paul121214
    • My Best Buy® Elite MemberElite Member

    Would give it like 4.25 stars if I could. Using it a few days and it's really good. I did have trouble with the motion sensor setup. I set that up a few days later and I noticed it wasn't recording the motion events. I also remembering seeing the QC code of the motion sensor as not activated as soon as the first day even though I had yet to pull the battery tab. I'm not sure how the base unit knew the number. Anyway, I had to call customer service and they reset it and then it worked fine. They didn't even know how the QC code could show if the battery tab wasn't pulled or the QC code scanned. I would recommend you set up the base unit first then add the sensors by going to device setup to add the sensors then scan the QC code of the device and then pull the battery tab. The instructions say let the base station find them but that didn't work as well as adding the sensors separately. Also, little thing but I do find the keypad annoying since they failed to put some sort of bumper or pad on the bottom of the unit that prevents it from sliding across the table. You need to kinda hold the unit steady when entering the codes. This of course is not a problem if you are mounting it to a wall. Otherwise I am happy with the unit and will add more sensors in the near future.

    I would recommend this to a friend