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Customer Ratings & Reviews

Ring - Alarm Starter Home Security Kit - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 644 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-7 of 7 Reviews
  • Rating: 2 out of 5 stars

    Could be better, Crippled by DESIGN!

    Posted
    N1CKV
    • My Best Buy® Member

    I purchased the Ring Doorbell a while back and happily paid for the online recording service, it was about $30/yr. That all went well so I looked at Ring for my security system and finally bought this. Install was simple enough if you understand the basics of your WIFI network and how security systems work. The app is where the failures come in. RING has a pop-up every 24 hrs in the app that tries to sell you on the upgrade to their full monitoring, which I am not interested in (I am perfectly happy with self monitoring). This pop-up has a "Learn More" button, guess what happens when you click it???? NOTHING. It has a dismiss button, thankfully that works and it goes away (for 24 hrs). I contacted RING support and they tell me this IS by design and intentional. So - if you want to pestered to no end EVERY. SINGLE. DAY., go ahead and buy this system. I am seriously regretting it and thinking I should have bought the pricier Nest system (I have the thermostat already).

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great for 1 major flaw

    Posted
    georgepeter

    The system is very easy to install and works as promised and the subscription rate is very low (10 per month). The system does currently have 1 major flaw. When one sets the alarm for "home" it's impossible to set NO ENTRY DELAY - meaning if someone breaks into your home in the middle of the night they can be in your house for 30 seconds before the alarm goes off. 30 seconds is a very long time. I've spoken to Ring about this but their position is this helps eliminate false alarms. Maybe, but it gives access to you for 30 seconds before anything happens. This is not smart and could be deadly. If someone from the outside opens a window or door in my house I want to hear it now, not when the intruder is already inside my bedroom. Until Ring fixes this I would stay away from purchasing.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi georgepeter,

      Great news, this feature will be available very soon. Please contact me directly so that we can discuss further if you would like.

      Bilan J., Customer Satisfaction Specialist
      Bilan.jenkins@ring.com Ring

  • Rating: 2 out of 5 stars

    Not ready for prime time!

    Posted
    coquipr79
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I’ve had this system for 3 months. In that time I’ve had a contact sensor randomly go offline, and a motion detector. The keypad also goes offline nearly once a week as does a keypad I purchased from Lowe’s. This is very concerning since the keypad is the only way to activate the panic feature. If your base station goes offline or gets low on battery the professional monitoring station does not call to check in. I wouldn’t trust this system to protect you. It’s more of a possible deterant if someone with bad intentions cases your home. With sensors randomly going offline I wouldn’t trust this system. The only good thing about this setup is the cheap hardware and very cheap $10 a month all inclusive plan. BUT you get what you pay for! This needs a serious redo.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi Coquipr79,

      This should not be the case. Being that your Base Station should be plugged in at all times for non-stop power, your battery backup should only initiate if something should happen to your power. Would you please email me at Kaitlyn.rosenthal@ring.com? I would like to investigate the issues that you are encountering further so that I can work to improve your Ring experience today.

      Thanks,

      Kaitlyn R., Customer Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 2 out of 5 stars

    Poor Window Sensors

    Posted
    Disappointment
    • My Best Buy® Member

    I am a 1st time security system purchaser who did my research prior to purchase. The system overall is nice, but the window sensors are poor (1 of 3 are working for me). One shows "tampered" and the other "window is open". When I called ring's customer service this morning, I was sent a help video for a competitor's security system, after I had already watched many videos (for the correct vendor) before calling ring tech support. After about 25 minutes on the phone, ring's rep was unable to resolve the issue. Now I will likely purchase motion sensors separately and trash the poor window sensors. I am disappointed.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not what they promised

    Posted
    upstateNYer
    • My Best Buy® Elite Plus Member

    System works well but they still don't offer the flood and freeze alarm 6 months later even though listing showed when I bought it that would be available soon. Almost impossible to get customer support but once I did, no one knows when it will be available still. Its 0 here and I work 45 minutes away. I bought it counting on the flood and freeze alarm as they promised. I would have gone with any of the competition had I known. Also still no auxiliary siren which was also promised soon. Go with a company that supports their products.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    You get what you pay for

    Posted
    Eddiej
    • My Best Buy® Elite Plus Member

    I really wanted to like this system. I have been using now for almost three months. I have had so many issues with the contact sensors that I cannot even count. It’s impossible to keep them all working as they stop working randomly for no good reason requiring you to repair all over. Also I have had the base stop working randomly. Requiring another set up. I can’t see how this is functional when you have to constantly reconnect everything. I really really wish I went with something more reliable.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not all that great.

    Posted
    Richkeys88
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Not that easy to setup. Front door sensor will not work-tried two of them. Outside light needs to be hard wired, was hoping for wireless and had no choice of color. Base station and keypad need ac power. Hoping I can exchange for a camera based system. In home consultant was not all that helpful. Sold me this system without much consideration of other systems. Not happy.

    No, I would not recommend this to a friend