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Ring - Alarm Starter Home Security Kit - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 615 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 120 Reviews
  • Rating: 4 out of 5 stars

    Waited a long time for this

    Posted
    KMont1234

    I've been waiting for the Ring Alarm since it was first announced last fall. I'm already in the Ring family with the Doorbell Pro and Spotlight Cam. I have had no major issues with my Ring devices, so I felt confident with going in for their Alarm. Set-Up is quite simple. All sensors that are bundled automatically populate in the app to easily connect them. If you do buy extra sensors, adding them to your home is easy. You just need to scan a QR code on the back of the sensor and install them. Speaking of the sensors, they are quite large. Compared to something like the Nest Secure, the contact sensors are almost double the size. They still fit nicely around the house though. Arming the Alarm is also very easy. You can use the Ring app or set it directly on the keypad by entering your access code. You can change entry and exit delay times in settings. Some improvements can be made to the system though: -Ability to add Guest Codes without adding someone as a User -Set alarm to Away or Home without entering code -When switching from Home to Disarmed mode on Keypad, allow to click the mode first, then prompt to enter access code. Currently, you always need to enter the code and then pick which mode you want -New Chirp tones (currently only 4) -More voice alerts/prompts (Hub can maybe say which room has sensors tripped; speak how much time left for alarm to go off/enter access code) -On iOS, ability to 3D Touch Ring app icon to set alarm. -To Disarm the Alarm, typing in the access code and clicking the Check will disarm it. Currently you enter the code and then click the Disarm Mode button. Overall, the Ring Alarm is a great system now. Overtime, new and different accessories will be added and improvements to the software will only make it better to have and use.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pleaseantly surprised!

    Posted
    coquipr79
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had this for 5 days and it’s been solid. The setup was very easy and flawless. The quality of the keypads and base station is nice. The keypads speak the status when activated and also serve as additional sirens. The base stations chimes are nice and loud as is the siren. The app has been responsive. This is a great deal especially when you factor in unlimited cameras with 60 days of saved video footage and 24/7 professional monitoring. My home insurance discount for a monitored alarm makes this basically free every month since this service is only $10 a month total no contract. The only negative so far is the lack of third party support, automations and geofencing. Also the door/window sensors are a little too large. I’ve tried Nest Secure which is more expensive equipment, $19 a month on a 3 years contract! Plus at least $8 a month for two cameras and 5 days of 24/7 footage. Also the monitoring does not include fire even if you have nest protects! The base station is not loud enough and you can’t use another base station or buy extra keypads or sirens. Also tried SmartThings/ADT system. Decent system but monitoring is $35 a month including fire. Automations are broken and Smartthings has been down a few times this year. You can’t buy multiple keypads or sirens so you just have the one.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not perfect... but darn close

    Posted
    JimB

    After evaluating a bunch of systems I decided to try this to replace my older Ademco Vista system in my home. My first kit had some issues with the Base Station, I had difficulties getting it to connect to Wi-Fi, and then after 7-8 tries and 2 factory resets of the Base, I finally got it connected; but then it disconnected later. I chalked it up to maybe a bad Wi-Fi radio in the unit, and of course this tested my confidence in the system because - what else could be wrong? This is a home security system, not a microwave -- issues in this "appliance" need to be taken seriously. Anyway, I returned it for an even exchange. Next kit didn't have that issue, however, one of the contacts wouldn't connect to the base. Called Support and waited about 20 minutes. The person I spoke with ("Mike B.") was SUPER helpful and professional and walked me thru a factory reset of the contact, after which point it connected fine. I am still a little wary of that particular device so I've put it in my least-critical area of the home for now, and will try to keep an eye out for issues. But I guess it seems OK. Other than those speed bumps it's been working fine. There are more features I'd like to see (disable entry delay on certain sensors, voice chime, guest PINs without accounts, etc. - common requests) but overall it's a very cost-effective system which seems to have the right security approach. Hoping to see it mature over the next year or two, most of which I imagine can be done in software without having to replace devices. The initial stumbles I had did make me a little nervous about it but I'm going to stick with it and would recommend considering it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Best Security System for the Money

    Posted
    bgee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    PROS -$100 a year, no contracts, no monthly fee, professional police and fire and CO2 monitoring service - If you are already storing multiple doorbell camera video in the cloud, it's free as the $100 plan includes the Ring Security System - System supports fire CO2 alarm listener if you don't want to go with the Ring First Alert detector. This allows you to pair with a Nest detector, and since Nest devices talk to each other you only need one listener - Ring App has nicely implemented alarm support you can control Home/Away from the main dashboard CONS - Requires it's own hub (z-wave). Having invested in Ring WiFi doorbells would prefer a wifi alarm system option. So you have to buy extenders for the alarm system (z-wave) in addition to extenders for the Ring wifi products. - Installation documentation neglects to mention the keypad does not need to be 24x7 hard wired with a power outlet. You charge it like a phone and the charge lasts 6 months. - Ring recommends to place motion sensors in corners but has no corner mounting hardware (either inside or outside corners). The 90 degree field of view is a little narrow would prefer wider. - Ring recommends to place motion sensors above 7 feet to avoid having pets trigger motion events. This is not practical for older houses and their basements. SUMMARY - Overall very happy with the security sy

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Product

    Posted
    Stanley720

    I love my Ring Alarm System so much I actually felt it necessary to write a review. Everything connected easily, set up was easy, and it is exactly what I was looking for. If you want your own DIY alarm system, this is it. If you want to monitor it on your own you can. If you dont, you pay $10 dollars a month and ring will for you. The only reason I dont have it at a 5 star (yet) is because the sales guy at Best Buy told me the alarm system was integrated with my doorbell camera and spotlight camera which is more on Best Buy than ring. He said if the alarms went off both cameras would start recording. Well I went home and tested this and it didnt work. Spoke with Ring customer service (which is by far the best customer service Ive experienced) and they told me they hadnt heard about this yet.I am a little bummed because that was one of my bigger sells to buying this. However, Im confident enough that Ring will eventually make this happen as they are constantly improving their products through software updates and new products.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice system and great customer service.

    Posted
    Paul121214
    • My Best Buy® Elite MemberElite Member

    Would give it like 4.25 stars if I could. Using it a few days and it's really good. I did have trouble with the motion sensor setup. I set that up a few days later and I noticed it wasn't recording the motion events. I also remembering seeing the QC code of the motion sensor as not activated as soon as the first day even though I had yet to pull the battery tab. I'm not sure how the base unit knew the number. Anyway, I had to call customer service and they reset it and then it worked fine. They didn't even know how the QC code could show if the battery tab wasn't pulled or the QC code scanned. I would recommend you set up the base unit first then add the sensors by going to device setup to add the sensors then scan the QC code of the device and then pull the battery tab. The instructions say let the base station find them but that didn't work as well as adding the sensors separately. Also, little thing but I do find the keypad annoying since they failed to put some sort of bumper or pad on the bottom of the unit that prevents it from sliding across the table. You need to kinda hold the unit steady when entering the codes. This of course is not a problem if you are mounting it to a wall. Otherwise I am happy with the unit and will add more sensors in the near future.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid, budget system with easy installation

    Posted
    BroncoFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'm a current FrontPoint owner. We moved out of our house and buyer wanted the FrontPoint system, so I needed a new system in my new house. Did lots of online research. Came down to SImpliSafe and Ring. The monitoring fee sold me. Ring has the lowest monitoring fees. It was very easy to set up. The base system only comes with one contact sensor, so I bought an additional 4 boxes which have 2 per box. So, the upfront cost is similar to the other systems. I haven't installed my doorbell camera yet - that's coming but Ring has a long history with doorbell cameras so I expect only good results. I can arm/disarm from my phone and from the keypad. I'm still learning the system, but so far I'm happy. I give it 4 stars because it doesn't have the customizations like FrontPoint did, with setting some sensors to monitor only (not trip alarm) and it only comes with one contact sensor in the system. I'll be especially glad when I see $30 back on my budget each month that I'm saving on monitoring fees.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Affordable & User friendly

    Posted
    Clouds
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Both the equipment & monitoring service is much cheaper than ADT & Vivint so even though I wish the keypad was more aesthetically appealing it functions as it should so for the money I saved (vs other systems) I’m ok with that. This comes with a free month of monitored service. The 1st week is just for practice (not monitored) to give you time to get used to the system but you have the option of opting out & it having monitored immediately. I recently got cats & forgot to adjust the motion detector settings for when I was away from home & they set off the alarm. The representative that called me was very nice. My free month is about to expire & I will be signing up for their monitored service. Another thing I really liked is how easy this was for me to install, set up, & even to add other items to it like my CO/smoke detectors.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good product for the price but not perfect.

    Posted
    Zombiefarmissofun
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It does everything you’d expect from a security system at this price point with the ability to add more devices in the future and monitor your system with a compatible device. Installation was straight forward but can take a couple of hours to do, this includes set up and installation using the included hardware (Adhesive stickers are included as an option for installation but I don’t recommend using them, they don’t adhere properly). I did run into connectivity issues when setting up the alarm system, requiring several attempts to completely install all the devices included in this alarm kit, which was a bit annoying. Asides from this, everything has been working as promised since installation. Ring app is easy to use and system is Alexa compatible.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great system-One Major Flaw

    Posted
    OCNJ

    Just picked this up the other day and it's been pretty good for us so far. The only issue that I have found is with the motion detection feature. It seems like a software issue that I hope they implement an update for. The issue is as follows: Once the motion detector detects motion, it goes into a "motion detected" state. Then in about three minutes, it checks to see if there's any motion and if not, it clears the fault. The issue with this is if you walk past the sensor and it senses you, and then you arm the system and leave, the motion sensor is still in the "motion detected" when the alarm actually is armed. Therefore the alarm goes off. This really hinders being able to arm the system as you leave the house. Please fix this issue!!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Lowest Cost of Entry

    Posted
    OliverQueenan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Ring system ticks a lot of boxes. The system is fairly inexpensive to start. It is very scalable at a reasonable cost. It is very flexible with regards to power/battery. And it has a full sweet of complimentary products (lights, cameras, sensors, etc.). Also, the monthly monitoring is one of the cheapest available at just $10 a month. As a negative, I found the door sensors were a pain to get set up. There is an easy explanation (hold the button on the inside while searching in the app), it took a fair amount of research to discover this. Also, the siren could be louder, but there are 3rd party sirens that are compatible if you wish to expand your system.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It’s a great Security system.

    Posted
    King
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Ring didn’t skimp on quality. All the parts feel like those you might get with professionally installed systems. The installation process was a breeze! I don’t think I’ve installed any smart thing as easily. The only reason I docked a a star is the limited (ahem lack) of integration with other smart home devices or smart voice assistants beyond the first alert fire/co monitor. There’s no integration even with rings own outdoor cams!?! Ring’s CEO has promised more integration down the road as the base station is equipped with zigbee/z-wave radios to make that possible. If you need your alarm system to integrate with your smart home ecosystem, then this system might not be for you...yet?

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great alarm

    Posted
    Bpeach1980
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got more motion sensors than i previously had with Protection 1. I love getting updates of what is going on in the area. This is such a great feature. I have Arlo cameras but i think my next purchase will be the ring doorbell. I love that my alarm monthly fee is just 10 with Ring. You also get the 1st month FREE. The cons include it is that it isnt that loud, dependong on where yoi put the base. And for some reasom it goes offline a lot. The good thing is it usually just a few seconds and it sends another notification that it is back on. All in all, it was a great purchase. You want be disappointed if you purchase it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works as intended

    Posted
    Unimpressed
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased on Black Friday, packaging and equipment is impressive. Step by step instructions are easy to follow. Didn't take long to have this system up and running in our home. I will add on additional sensors to expand coverage. The app and the product are working as expected and easy to use. Unfortunately, our floodlight camera isn't and that is frustrating. We purchased these items to compliment each other. Apparently the camera is having issues with my routers firewall. (Just diagnosed finally). While I wouldn't be able to recommend the floodlight camera, I can highly recommend the alarm system.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A GOOD SYSTEM AND EASY SET UP

    Posted
    MARY251
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had this system for 2 months now and it seems to function very well. The setup was easy. They only issue that I have right now, is that both keypads have frozen on me at some point and I had to reset to fix the issue. I leave them both plugged in because the manufacture said that it can be left plugged in with no issue. Kinda false. I've read other reviews that said it was better to leave it on battery so that it functions better, but I don't see if the alarm is set or disarmed when it runs on battery mode.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Best Out of the Box System I've Used

    Posted
    jmil
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very responsive and easy to set up. Always impressed with how quickly I receive notifications on my phone from the system. Battery life of all devices is also excellent. Only downside is that one of my keypads will struggle to disarm the system on occasion. It isn't far from the base unit and I also have a range extender in the room-- just has a finicky connection every once in a while. When this happens I walk to the other keypad to disarm.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good system

    Posted
    DJay

    This system is pretty good for the launch of the product. I would agree with Randy on some things need to be improved 1. I would also like the alerts to be sent to me regardless of my settings. 2. Also the sensors are really big compared to other systems I have used. Wish they would make them smaller. 3. Please get better adhesive tape for the sensors. The tape for the longer sensor is horrible and does not stay stuck. 4. Please add a remote control for the system. Kinda of a hassle to use the iPhone app to turn on/off the alarm

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    An affordable option

    Posted
    Runner
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have Ring cameras and flood lights and it made sense to get the alarm system as well. The 4 star is for it being a Ring product and for the slick design. We haven't installed it just yet because we are in the middle of painting our home so as soon as its installed, I will update my review. I will say, after getting many overprices outrageous quotes from alarm companies, Ring was the best option. I believe in their products. Easy to install and use.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good system once set up

    Posted
    Jcubed
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Instructions are terrible. They don't tell you that the sensors included in the box are already recognized by the base station. So if you follow the start-up instructions, they get entered twice. Took 6 hours to get the system running, which included 2 hours on the phone with a rep, who was very helpful. No info on what is available on the app, which is not user friendly. No info available on the individual accessories.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good investment for self monitoring

    Posted
    Robdog
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So I’ve owned it over a month. It is easy to set up and very easy to use the app to set the alarm or deactivate. You can customize what triggers notifications and be alerted for whatever you want. My next investment will be the cameras. For $100 a year you can get professional home monitoring and extended video storage. Best deal compared to its competitors that why I went with Ring. Also Alexa (Amazon) is partnered with them.

    I would recommend this to a friend