Customer Ratings & Reviews

Hello ringuser2,

Thank you for leaving a review. We love reading how your Ring Smart Spotlight has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hi diane.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Smart Lighting Spotlight Battery right away. The features and technology provided by the Ring Smart Lighting Spotlight Battery are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

The Ring Smart Lighting Spotlight Battery requires a hub for smart controls to keep your important areas at home secure. You have several options for your hub, including the Ring Bridge, Alarm Pro Base Station, Echo (4th Generation), and Echo Show 10 (3rd Generation). The Ring Bridge lets you group together Ring Smart Lights and connect them to Ring doorbells and cameras. If one Ring Bridge-enabled device detects motion, it can turn on lights, activate cameras and more. With the Ring Bridge you can also link your Ring Smart Lights to select Alexa-enabled devices to turn on lights and adjust settings at the sound of your voice.

We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.

Hello SEANZA.

Thank you for taking a moment to leave your review on the Ring Smart Spotlight. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hello Solaris72,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello,

We understand how imperative it is to have a lighting solution that works best for you and your environment. While the Ring Smart Spotlight is designed with battery life longevity and motion activation in mind, it's still important to consider other factors that may impact your battery life. Here is a helpful troubleshooting guide with additional steps to resolve the issue you are currently experiencing: https://ring.com/support/articles/i16qb/Troubleshooting-Guide-for-Ring-Smart-Lights-Spotlight.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

Thank you,
Alexis with Ring

Hi Nobody.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Smart Lighting Spotlight right away.The features and technology provided by the Ring Smart Lighting Spotlight are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected with regards to setup and connection. The Ring Smart Lighting Spotlight is a bright motion-sensing smart spotlight with a focused beam. Battery-powered for easy no-wiring installation, it illuminates key areas with ease.

We are happy to share the following information with you regarding the setup of the Ring Smart Lighting Spotlight in the Ring app. If there is an update available for your Ring app, please update it before you begin.

Be sure to install and set up your Ring Bridge before installing and setting up your Ring Smart Lighting Spotlight. You will need to have a Ring Bridge installed and set up in order to connect your Ring Spotlight to the Ring app and the rest of your Ring devices. For the best connectivity and performance, we recommend plugging the Ring Bridge in as close to the Ring Smart Lighting Spotlight as possible.

Open the side menu by tapping the three parallel lines in the upper left-hand corner of the Ring app.
Tap “Set Up a Device.”
Tap “Smart Lighting.”
Select your location.
Scan the QR Code on Your Device
Twist and pull off the front of the light.
Press the buttons on the top and bottom of the battery compartment to remove the lid.
Use your mobile device to scan the QR code inside of the battery compartment of your Ring Spotlight.
This code can also be found on the product packaging of your Ring Spotlight.
If your mobile device is not scanning the QR code, you can select "Set Up Without Scanning" and enter the five-digit PIN code underneath your device’s QR code to add your device.

Insert four D cell batteries, matching the flat ends with the springs. Then line up the arrows on the lid and compartment, and press down to snap the lid back on.The light will blink twice when fully powered up. When this happens, press "Continue" in your Ring app.

Select the lights group you’d like to add your spotlight to. If you’d like to create a new group that is not listed, you can select “Custom…”

Give your Ring Spotlight a specific name to distinguish it from the other Ring devices on your account.

Loosen the locking screw on the base and remove the base from your Ring Spotlight.
Install your Ring Spotlight
Hold the mounting plate firmly against the surface and drive the three mounting screws.
If installing on a masonry surface, use the mounting plate as a template to mark pilot holes, making sure the "up" arrow is pointing upward.
Then drill the holes and insert the anchors.
Insert your Ring Spotlight back into the base at your chosen angle and tighten the locking screw.

To adjust the vertical angle, loosen the side screw, rotate to desired position, and tighten the screw.

We invite you to reach out to our community if any additional information is needed regarding your Ring Smart Lighting Spotlight. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi Stevieeee.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Smart Lighting Spotlight activate on all the correct motion events. The Ring Smart Lighting Spotlight was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. It is important to ensure that you have the proper motion settings in place for your environment.

The manual "Lights" control is the control that appears when you tap the “Lights” tile in your Ring App.

There are two controls on this panel:

Tap on the "Motion Settings" tile for access to the Motion Detection controls and settings. Your motion control settings are where you'll adjust the distance at which motion will turn your Smart Lights on. There are two controls on this panel:

Manual On/Off: This control turns your motion detector on or off.

Motion Sensitivity: This control has four levels that will determine how sensitive your motion detection will be. Try adjusting this control if you find you are receiving too many false alarms or not enough motion alerts.
The three settings are:

Low: Try this setting if the light is turning on too often.
Medium: The default setting, which is ideal for most setups.
High: Monitor the largest possible area with the most sensitivity.
Custom: When “Custom” is chosen, a slider will appear, allowing you to customize the motion sensitivity level.

If any additional information is needed regarding your Ring Smart Lighting Spotlight, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi Cecilia.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Smart Lighting Spotlight online and working properly so you can keep your home secure. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like the device is not performing as expected. The Ring Smart Lighting Spotlight is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. High-speed internet is recommended. If your Ring device is far from your wifi router, it may be experiencing connection issues.

Here are a few of the top reasons for poor connectivity:
Your Ring device may be too far from your WiFi router.
Your mobile device has a low signal or poor connection.
Your home wifi connection is poor (or your internet service provider is experiencing high traffic).

To learn more about your device's signal strength, follow these steps:
Open the Ring app.
Tap the menu (☰).
Tap “Devices.”
Select the ring device you would like to test.
Tap on the “Device Health” tile.
Scroll to “Signal Strength” under the “Network” section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.
Move your wifi router off the floor.

Walls, floors, and furniture can interfere with or weaken your router's wireless signal. Choose an elevated, central, open location for your wifi router.

Check your mobile device's signal. If your mobile device has one or two bars, this could be causing issues accessing your Ring device. For best results, make sure you're connected to wifi from wherever you are.

Most internet service providers range from 100–400 mbps (megabytes per second) for download speed and 10–100 mbps for uploading. If your wifi speed is falling below the ranges noted above, we recommend contacting your internet service provider.

If any additional information is needed regarding your Ring Smart Lighting Spotlight, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello VVlaw,

Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information to ensure that your setup experience is seamless. We truly value your feedback, simply because it helps us improve the product from a consumer standpoint.

Based on your review, it seems like your Ring Smart Led Spotlight is not working as intended. If this is the case, we recommend checking a couple of things. There are several possibilities. Check the following items.

Check your batteries.

Check your Auto Shut Off control in your device controls in the Ring app. You may have incorrectly set the time on the control.

Take yourself out of the equation. Leave the area for 10 minutes to give the lights time to reset without you triggering them and then return and check the lights. For more troubleshooting tips, please see our help center article: https://support.ring.com/hc/en-us/articles/360025952551-Troubleshooting-Guide-for-Ring-Smart-Lights-Spotlight.

We invite you to visit our Help Center for some additional tips and tricks, https://support.ring.com/hc/en-us. If you have any further questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/ for additional support.

Thank you, Jamila with Ring.

Hello printer,
Thank you for taking a moment to leave your review on the Ring Spotlight Battery device. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.
While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/.
We look forward to hearing from you, if you have any further feedback regarding your overall experience.
Thank you,
Jamila with Ring

Hi EdrisA.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Smart Lighting Spotlight provide light where it is installed so that you can effectively monitor your home. The features and technology provided by the Ring Smart Lighting Spotlight are incredibly valuable and help provide you with peace of mind about your home security. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like the device is not operating as expected. Ring Spotlights are part of the Smart Lights line of products that strengthens your Ring of Security while illuminating your home and property. The Smart Lights Spotlight is an ultra-bright motion-sensing smart spotlight with a single-beam. It's battery-powered for easy no-wiring installation in hard to reach places such as trees and dark corners and illuminates key areas with ease. The Smart Lighting Spotlight was designed with a brightness slider to allow you to adjust the light according to your needs.

To adjust the brightness on your light, please follow these steps in the Ring app:
Tap on the Light panel at the top of the app page Dashboard.
Tap on the Light Group with the Ring device.
Tap on the Smart Lighting Spotlight.
Move the Brightness Slider right or left to increase or decrease the brightness.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Smart Lighting Spotlight. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.