Customer Ratings & Reviews

Hello Aggravated,

Thank you for taking a moment to leave your review of the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hello acle,

Thank you for taking a moment to leave your review on the Ring Battery-Powered Spotlight. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/ so that we may assist with finding a resolution to your concerns.

We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hello Snowdog75,

We are pleased to read that you are enjoying your new Ring Battery Powered Smart Spotlight device! We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

Please feel free to reach out on our community forum at https://community.ring.com/ if you need additional information regarding your product.

Thank you,
Alexis with Ring

Hello Pete,

We are pleased to read that you are enjoying your new Ring Battery Powered Smart Spotlight device! We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

Please feel free to reach out on our community forum at https://community.ring.com/ if you need additional information regarding your product.

Thank you,
Alexis with Ring

Hello Rachel,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process, as this allows you to start using your Ring Smart lighting products right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer our help.

The Ring Bridge is part of the Smart Lights line of products that strengthen your security while illuminating your home and property. The Ring Bridge is the central point for connecting all Ring Smart Lighting products. It enables smart lighting control from anywhere using the Ring app and lets Ring Smart Lighting products interact with other Ring products for enhanced security. Without the Ring Bridge, your Smart Lights function only as individual units. With a Bridge, you can control whole groups of Smart Lights and other Ring products at once and be notified via the Ring app when any light or Motion Sensor senses movement. Here is a helpful article detailing the Bridge and why it's needed to interact with the Ring app: https://support.ring.com/hc/en-us/articles/360025181851-Ring-Smart-Lighting-Bridge-Information.

We would love the opportunity to ensure your doorbell is performing as intended and turn your experience around. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon!

Thank you,
Alexis with Ring

Hello Ringuser,

We are pleased to read that you are enjoying your new Ring Battery Powered Smart Spotlight device! We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

Please feel free to reach out on our community forum at https://community.ring.com/ if you need additional information regarding your product.

Thank you,
Alexis with Ring

Hello Bg22,

Thank you for taking the time to share your experience with us. It is of the utmost importance to us that your Smart Battery Spotlight is set up properly within the Ring app to capture motion properly. This is vital to your sense of security and important to illuminate your property at night.

Ring Smart Lights use a technology called "passive infrared" or PIR in order to detect motion. As a result, the effectiveness of your Smart Lights at detecting motion is dependent on the way your PIR sensors are set up. This article will help you understand PIR technology and how to use it for maximum effectiveness: https://support.ring.com/hc/en-us/articles/360029269871-Getting-the-Most-Out-of-Your-Smart-Lights-Motion-Detectors.

We would love the opportunity to ensure your doorbell is performing as intended and turn your experience around. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon!

Thanks,
Alexis with Ring