Customer Ratings & Reviews

Hello MSBB,

Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.

Thank you, Jamila with Ring.

Hello NICUmomma,

We understand how important it is to experience a reliable connection to your home security devices. The Ring Chime Pro is intended to help better your connection to Ring doorbells and cameras. With proper placement and the Chime Pro Network, you should notice a significant difference. Our team is here to ensure that is the case.

Placement of your Chime Pro is key. For the initial setup of the Chime Pro, place it within a 20 feet radius of your router to ensure a successful setup. Once the unit is set up, move your Chime Pro halfway between the router and the Ring device.
If your Chime Pro has trouble re-connecting, then it might be due to interference. Some things that can cause interference include (but are not limited to):

* Materials such as stucco, brick, or concrete.
* House appliances such as microwaves.
* Electronic devices such as televisions, game systems, or wifi enabled devices.

To ensure the best performance, please test a few different locations. You’ll find that one area provides the best performance. We invite you to visit our Community Forum for some additional tips and tricks, as well as additional support. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Regards,
Caitlin with Ring

Hello Jk84,

We're pleased to learn that you're getting good use out of your Ring Chime Pro. It is important to us that you are able to enjoy the benefits of this wifi extender without having to reset your Floodlight Cam. You should be able to use your devices without an issue. Our team is here to help find a solution.

If you're resting your Floodlight Camera because it falls offline, we recommend relocating your Chime Pro. Testing a few different areas of your home should help find the best possible location. This way, your Floodlight Camera goes without service interruptions.

Additionally, Chime Pro is compatible with 2.4 GHz and 5 GHz wifi networks. Have you tried setting up your Chime Pro on 2.4 GHz? This type of network is typically better at reaching difficult areas such as the garage.

Please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you.

All the best,
Marlom at Ring

Hello Great,

Receiving notifications is a crucial feature when managing your home security. I value your time, and I would like to ensure we are providing you with solutions that address your concerns, and restore your confidence in Ring.

In addition to ensuring the Ring App is working properly with your phone, it's also important to look at the network environment as a potential cause for concern. One of the related factors to delayed notifications is often-times the signal strength, also referred to as RSSI within the Ring App. This article from our Help Center covers RSSI (Received Signal Strength Indicator) and how this can impact your Ring devices in negative or positive ways. Understanding how this works is a great step to take when resolving the concerns you're experiencing: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength

I would love to get you connected with one of our specialized agents to address this concern with you directly, and help improve your experience with Ring. Please reach out to us at your earliest convenience.

Kindly,
Caitlin with Ring

Hello Sketch4Fun,

Thank you for leaving a review. We love reading how your Ring Chime has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hi Johnny,

It is important to us that you are able to use the wifi extending feature of your Ring Chime Pro. This device should allow you to easily pair other Ring devices to the Chime Pro Network. This way, you can better their internet connection and improve your home security.

Should relocating or power cycling your Chime Pro not resolve the issue, you can try hard resetting the device. To do so, please plug it into a working wall outlet. Then, press and hold the set-up button for 15 seconds, then release. A reset will help clear most underlying issues with your Chime Pro.

After the reset completes, you should be able to pair your Ring devices to the Chime Pro Network.

Please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you.

Best,
Marlom at Ring

Hi doomsauce,

We understand how important it is to experience a reliable connection to your Ring devices. The Ring Chime Pro is intended to help better your connection to Ring doorbells and cameras. With proper placement and the Chime Pro Network, you should notice a significant difference. Our team is here to ensure that is the case.

Placement of your Chime Pro is key. For the initial setup of the Chime Pro, place it within a 20 feet radius of your router to ensure a successful setup. Once the unit is set up, move your Chime Pro halfway between the router and the Ring device.

We would love to ensure you are being provided with a wifi solution that works best for you, and recommend considering a mesh network environment, such as the Eero. Additionally, on our Ring Community page you may be able to get connected with other Ring users who have found solutions to experiences similar to yours: https://community.ring.com/.

Best,
Caitlin with Ring

Hi Dontring,

Thank you for letting us know about this concern, as it is imperative that you have Ring devices you can rely on for your home security. Your Ring Chime Pro is a useful tool when you wish to extend your wifi, but it's important that the Chime Pro is properly connected to your Ring devices. One way to ensure you Ring device has been successfully connected to your Chime Pro network is through your Ring doorbell's device health page, which can be found within the Ring app: https://support.ring.com/hc/en-us/articles/115001757766-Understanding-Your-Ring-Device-s-Device-Health-Page.

If you find that the Ring device has not been successfully paired to the Chime Pro network, we invite you to look over these directions to ensure proper connection: https://support.ring.com/hc/en-us/articles/115003763123-Connecting-an-Existing-Ring-Product-to-Chime-Pro.

Additionally, we would like to extend an invitation to connect with our Ring Community for any additional questions or concerns you might have: https://community.ring.com/.

Best,
Caitlin with Ring

Hi CfaringMustang.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on your Ring device. Having a solid connection ensures you do not miss any activity around your home. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not operating as expected in regard to connectivity. Even with your Ring Chime Pro, your router is still your main source of connection for your Ring device. Ideally, the maximum distance between the router and your device is 20-25 feet with the Ring Chime Pro about halfway between the Ring device and your router. If possible, try moving the router closer to the Ring device. Also, make sure your router is not in a closet or behind furniture, like a sofa, so the router has an unobstructed signal. To connect the Ring device to the Ring Chime Pro network, please follow the steps below.

1. Open the Ring app.
2. Tap the menu (≡).
3. Tap Devices and select your Ring Chime Pro.
4. Tap the Chime Pro Network tile.
5. Select Switch to Chime Pro Network and follow the prompts in the app.
6. Allow some time for your device to fully reconnect to the network, then check your wifi signal strengthen Device Health to confirm it has successfully reconnected.

You can also hold down the reset button on the side of the Chime Pro for 10 seconds and release it to power cycle the Chime Pro.

If any additional information is needed regarding your Ring Chime Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Matthew from Ring.

Hi KarljP.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on your Ring device. Having a solid connection ensures you do not miss any activity around your home. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not operating as expected. Even with your Chime Pro, your router is still your main source of connection for your Ring device. Ideally, the maximum distance between the router and your device is 20-25 feet with the Chime Pro about halfway between the Ring device and your router. If possible, try moving the router closer to the device. Also, make sure your router is not in a closet or behind furniture, like a sofa, so the router has an unobstructed signal.

We invite you to reach out to our community if any additional information is needed regarding your Ring Chime Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi RichardR.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Chime Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you have some concerns with the built-in nightlight on the Ring Chime Pro. The nightlight is a feature that can be turned on or off using the Ring app. Follow these steps to adjust the nightlight settings in the Ring app:

1. Tap on the ☰ menu in the upper left.
2. Tap on Devices.
3. Tap on Chime Pro (2nd Gen).
4. Toggle the slider on.

There will be a slider to toggle it off and on.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring,

Hello Xxxx,

Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.

Thank you, Jamila with Ring.

Hi DHoff,

We're so happy to hear that you were able to get help from our support; however, we would love to work with you further to help identify why your device may be falling offline. The Ring Chime Pro is designed to plug into a standard wall outlet, which makes it convenient to move the device as necessary. We know how important it is to have a reliable Chime Pro to help secure your home. This device should remain online without an issue. We hear your concern and want to offer our help.

Wifi disconnects are usually attributed to your device's placement. For example, if you've placed your Chime Pro behind furniture, electronics or other large appliances, interference may occur.

If you haven’t already, you can relocate your Chime Pro to a more open part of your home. This will help ensure your device performs optimally. We would love to get connected with you as soon as possible. You may also find more answers to your concerns from our Ring Community page, where other Ring users like yourself have shared their experiences and solutions: https://community.ring.com/.

Thank you,
Caitlin with Ring

Hi ThangD.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Chime Pro online and working properly so you can keep your home secure. Being able to rely on the alerts to know when activity is detected is an essential feature of the Ring Chime Pro. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not performing as expected. The Ring Chime Pro is designed to provide you with alerts from your Ring devices at home. Simply plug your Ring Chime Pro into a wall socket and follow the guided instructions in your Ring app.

If your Ring Chime Pro is not connecting to your network, we recommend that you reset the device by pressing and holding the rest button on the side of the device for 20 seconds. Follow the steps in the Ring app to setup the device to your network. We have included those steps here:
Open the Ring app.
Tap the menu (≡).
Tap "Set Up a Device".
Follow the in app prompts to complete the setup.

We invite you to reach out to our community if any additional information is needed regarding your Ring Chime Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Amilia from Ring.

Hi DanielH.

Thank you for taking the time to share your experience with us. We understand how critical it is for your Ring Chime Pro to be online and operating as intended, so that you can monitor your home effectively. Being able to rely on the alerts is an essential feature of the Ring Chime Pro. We can definitely provide you with more information regarding the connection concern mentioned in your review.

For the Chime Pro, placing the device within a good range of the router and without obstacles in between will ensure optimal performance. If your Ring Chime Pro falls offline, please follow the steps here to reconnect it to your network:

Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the Ring Chime Pro.
Tap on the "Device Health" tile.
Scroll to the "Network" section.
Select "Change Network."
Follow the steps in the Ring app to connect the device to your network.

If your Ring Chime Pro is not entering setup mode, we recommend pressing and holding the reset button on the side of the Ring Chime for 15 seconds. Follow the steps in the Ring app to reconnect the device to wifi.

If any additional information is needed regarding your Ring Chime Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Melissa from Ring.

Hi Mario.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on your Ring device. Having a solid connection ensures you do not miss any activity around your home. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not operating as expected. Even with your Chime Pro, your router is still your main source of connection for your Ring device. Ideally, the maximum distance between the router and your device is 20-25 feet with the Chime Pro about halfway between the Ring device and your router. If possible, try moving the router closer to the device. Also, make sure your router is not in a closet or behind furniture, like a sofa, so the router has an unobstructed signal.

We invite you to reach out to our community if any additional information is needed regarding your Ring Chime Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello jerry,

Thank you for taking a moment to leave your review on the Ring Chime Pro. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your needs and expectations.

If you still have the Ring Chime Pro in your possession or are considering purchasing another one, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Alexis with Ring