Customer Ratings & Reviews

Hi RoxanneT.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring camera detect and record all meaningful motion events. Consistent and dependable motion alerts and recordings are essential features for the Ring camrea to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. We can definitely provide you with more information regarding the concern that you mentioned in your review.

It sounds like the device is not performing as expected. Ring cameras are designed with customizable motion settings providing adjustablility to suit your needs. Ring cameras use adjustable motion detection and run on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring camera, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi TimothyH.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your devices right away. Having a solid connection to your Ring Chime Pro ensures you do not miss any activity around your home. We are eager to provide you with a solution for the connectivity concern mentioned in your review.

It sounds like you are enjoying the features of your Ring Chime Pro, but you are having trouble connecting one of your cameras to it. It is possible your Ring Chime Pro is too far from the camera you are trying to connect. Ideally, the maximum distance between the router and your device is 20–25 feet with the Chime Pro, about halfway between the Ring device and your router. If possible, try moving the router closer to the device. Also, make sure your router is not in a closet or behind furniture, like a sofa, so the router has an unobstructed signal. Visit our support center for additional tips on how to get your camera connected to your Ring Chime Pro.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello WilliamRomine,

Thank you for taking a moment to leave your review on the Ring Chime Pro. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi cobalt411.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Chime Pro alert you as intended so that you can effectively monitor your home. The features and technology provided by the Ring Chime Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

The Ring Chime Pro (2nd Generation) is the updated version of the Ring Chime Pro (1st Generation) wifi extender. It features a new design, built-in nightlight, dual-band 2.4 GHz and 5 GHz wifi connectivity, and guided feedback during setup that helps you find the best location for your Chime Pro. Simply plug your Ring Chime into a wall socket and follow the guided instructions in your Ring app. Follow these steps to adjust the volume for your Ring Chime Pro in the Ring app:

We have included the steps here for how to adjust the volume on your Ring Chime Pro:
Tap on the menu (☰).
Tap Devices.
Select your Chime.
Tap Audio Settings.
Tap Chime Tones.
Adjust the volume sliders under Rings and Motion.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Chime Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello Siul2306,

Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon

Thank you, Jamila with Ring.

Hello David,

Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance. Based on your review it seems that you are having trouble connecting your Ring Chime Pro to your wifi If this is the case we recommend unplugging the Ring Chime Pro for 30 seconds and then plugging it back in. Once done you may continue setting up your Ring Chime Pro.

For more information on troubleshooting your Ring Chime Pro, please see our help center article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns. For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon. Thank you, Jamila with Ring.

Hello mount,

Thank you for leaving a review. Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.
Thank you, Jamila with Ring.

Hello MzB2,

Thank you for leaving a review! Ring understands the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

Based on your review, it seems that you are having some trouble with your Ring device picking up the correct motion. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. ​For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360021842611-Utilizing-Motion-Zones-With-Your-Powered-Ring-Devices.

If you still have concerns regarding your Ring device motion detection, we would love to hear from you directly on our Ring Community forum. Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour a day, seven day-a-week business, and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/ for additional tips and support! Thank you, Jamila, with Ring.

Hi Returned.

Thank you for taking the time to share your experience with us. We understand how critical it is for your Ring Chime Pro to function consistently and reliably so that you can effectively monitor your home. The security features and technology provided by the Ring Chime Pro are incredibly valuable to your peace of mind, and receiving a damaged device is not the experience we want any of our neighbors to encounter during the purchase process. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. Even with your Chime Pro, your router is still your main source of connection for your Ring device. Ideally, the maximum distance between the router and your device is 20-25 feet with the Chime Pro about halfway between the Ring device and your router. If possible, try moving the router closer to the device. Also, make sure your router is not in a closet or behind furniture, like a sofa, so the router has an unobstructed signal.

We invite you to reach out to our community if any additional information is needed regarding your Ring Chime Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello JFloyd,

We understand how important it is to hear your Ring alerts throughout your home. The Ring Chime is intended to amplify Ring alerts so that you can hear them when you are away from your phone. Rest assured, we hear your concern and are here to help.

If you haven't already, please use the Ring app to increase the volume on your device. As a reference, here is how:

- Launch the Ring app and tap the main menu.
- Select the word Devices.
- Tap your Chime.
- Select Audio Settings.
- Tap Chime Tones.

From here, you can choose the sounds your device makes and increase the volume. If you happen to run into issues or need further assistance, please reach us directly. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Antonio from Ring

Hello Chimereview,

We here at Ring see your concern and would like to lend some assistance. You’re an important member of our Ring community, and we always want you to feel safe and secure. Based on your review it seems that you are having trouble with your Ring Chime Pro staying connected to WIFI. If this is the case, we recommend resetting the Chime Pro by pressing and holding the setup button for 10-30 seconds. Once done attempt to set up the device again. If you have tried the above steps and still need assistance, please reach out to us directly at 18006561918. -Jamila at Ring.

Hi StoneCold360,

Thank you for leaving your review on the Chime Pro. We understand how important it is to hear your Ring alerts throughout your home. The Ring Chime Pro is designed to amplify Ring alerts to enhance your home security. Rest assured, we hear your concern and are here to help.

If you haven't already, please use the Ring app to increase the volume on your device. As a reference, here is how:

- Launch the Ring app and tap the main menu.
- Select the word Devices.
- Tap your Chime.
- Select Audio Settings.
- Tap Chime Tones.

From here, you can choose the sounds your device makes and increase the volume. If you happen to run into issues or need further assistance, please reach us directly. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

All the Best,
Caitlin with Ring

Hello Simi,

Thank you for taking a moment to leave your review rating on the Ring Chime Pro. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Locations are a function in the Ring app that allows you to group your Ring devices by their physical location. To edit the name or street address of a Location, do the following:
Tap the three-lines on the upper left side of the screen.
Tap Settings.
If you want to change the name of the Location, tap the Name field and enter the new name.
Then tap Save at the bottom of the screen.
If you want to change the address, tap Change Address.
Tap Continue.
Then tap Confirm.

Here is a helpful article which walks you through the process of updating your location as well, so that the time zones match the area you live in: https://support.ring.com/hc/en-us/articles/115005039983.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Chime Pro.

Thank you,
Alexis with Ring

Hello RC4u,

Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.

Thank you, Jamila with Ring.

Hi GregJ.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process. Being able to adjust the settings of your Ring Chime Pro is a vital feature to ensure you can hear notifications inside your home. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are having some difficulty adjusting the settings of your Ring Chime Pro. The Ring Chime Pro offers the ability to adjust the volume and chime tone for notifications. Follow these steps to adjust the volume on your Ring Chime or Chime Pro:
Tap on the menu (☰).
Tap Devices.
Select your Chime.
Tap Audio Settings.
Tap Chime Tones.
Adjust the volume sliders under Rings and Motion.

Visit our support center for additional information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hello Smile,

We understand how important it is for the Chime Pro to extend the wifi to your Ring devices, as it is designed to do. With proper placement and being connected to the Chime Pro Network, you should notice a significant difference in your Ring device's performance. Our team is here to ensure that is the case.

To start, placement of your Chime Pro is key. Once the unit is set up, move your Chime Pro halfway between the router and the Ring device. Some things that can cause interference include (but are not limited to):

* Materials such as stucco, brick, or concrete.
* House appliances such as microwaves.
* Electronic devices such as televisions, game systems, or wifi enabled devices.

On our website at Ring.com, we offer a helpful placement test article in our Help Center, that helps you discover the best positioning for your home: https://support.ring.com/hc/en-us/articles/360052520292-Using-Chime-Pro-Placement-Test-to-optimize-your-wifi.

We invite you to visit our Community Forum for some additional tips and tricks, as well as additional support. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Regards,
Caitlin with Ring

Hello Naveen.

Thank you for taking a moment to leave your Ring Chime Pro rating. Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to read that you are enjoying the features and functionality of the RIng Chime Pro!

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if you have any additional questions or feedback regarding your Ring Chime Pro.

Thank you,
Melissa from Ring.

Hello JB77,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

This device is designed to provide you with a quality internet connection to your Ring devices. It can also help amplify Ring alerts through your home. We’re here to gather further information, and help you get the most from your Ring Security.

For the Chime Pro to work as intended, you’ll need to switch your Ring doorbells and cameras to the Chime Pro Network. Please reference this article to learn how: https://support.ring.com/hc/en-us/articles/115003763123-Connecting-an-Existing-Ring-Product-to-Chime-Pro

Please pay close attention to the “Best Practices for Wifi Extenders” portion of the article, as device placement is key. Should you have additional questions, we are happy to find the best solution for you. Additionally, please feel free to reach out to our Ring Community forum at https://community.ring.com/, where Ring users like yourself share their personal experiences with Ring.

Regards,
Antonio from Ring

Hello MikeS,

We know how important it is to know when activity is detected by your Ring doorbell. The Ring Chime Pro is intended to link to your Ring doorbells and cameras to amplify Ring alerts. So long as the devices are properly linked, you can expect a tone to play when motion is detected or when doorbells are pressed.

It is possible that a settings change unlinked the doorbell. Can you please open the Ring app and follow the steps in the article below? It will show you how to ensure your Ring devices are properly linked to your Ring Chime Pro.

https://support.ring.com/hc/en-us/articles/360034840052-How-to-Link-your-Ring-Devices-to-a-Chime-or-Chime-Pro

If your device is properly linked to your doorbell, please try relocating the Chime Pro to a different wall outlet. Oftentimes, nearby interference or a weak wifi connection can cause delays between events.

Should all else fail, please reboot your router. This allows all the wifi devices in the house to refresh their internet connection, which can reduce delays and speed up notification deliveries.

We would love to hear more about solutions you've tried, and if our tips helped resolve your connection and notification concerns. Please feel free to reach out on our community forum at https://community.ring.com/ for additional support.

All the best,
Marlom at Ring