Customer Ratings & Reviews

Hello Erica,

Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.

Thank you, Jamila with Ring

Hello FilmFiend,

Thank you for taking a moment to leave your review on the Ring Chime Pro. We sincerely appreciate it. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are happy to read that you were able to find a home networking solution that works best for you and your home's environment. The safety of our neighbors is our top priority, we'd never want you to feel unsafe installing our products.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Alexis with Ring

Hi Birdsong,

We know how important it is to have a reliable Chime Pro to help secure your home. This device should remain online without an issue. We hear your concern and want to offer our help.

Wifi disconnects are usually attributed to your device's placement. For example, if you've placed your Chime Pro behind furniture, electronics or other large appliances, interference may occur. If you would like to learn more about proper placement of the Chime Pro, you may find this article from our Help Center especially useful: https://support.ring.com/hc/en-us/articles/360052520292-Using-Chime-Pro-Placement-Test-to-optimize-your-wifi.

You may relocate the Chime Pro to a more open part of your home, to help ensure your device performs optimally. Your experience with Ring is important to us, and we would love to make sure you are receiving the full support you need. We'd like to invite you to our Ring Community page to find more Ring Users like yourself, that have shared their own solutions to this concern: https://community.ring.com/.

Kindest Regards,
Caitlin with Ring

Hello DodgerBlueKills,

Thank you for taking a moment to leave your review of the Ring Chime Pro. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this wifi boosting and audio alert device did not meet your expectations, but are still here to assist you, if needed.

We invite you to reach out to us at https://community.ring.com/ if you have any further questions regarding this device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Alexis with Ring.

Hello Hefty7,

Thank you for taking the time to leave a review on your Chime Pro device. We completely understand the relevance of having your home security up and running. Having peace of mind that your device’s wireless internet connection is solid is also very important. Rest assured, we're here to provide you with resources to resolve this concern quickly! So you can rely on the timely alerts your Ring security camera is intended to provide you.

After reading your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi to your Ring device. If you notice that you are still having trouble with your Ring devices connection while using the Chime Pro, we recommend moving the Chime Pro closer to the router. For more information regarding the proper positioning of your Chime Pro, see the following help center article: https://support.ring.com/hc/en-us/articles/360052520292-Using-Chime-Pro-Placement-Test-to-optimize-your-wifi.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences directly with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Chime Pro wifi signal strength concern.

Thank you,
Alexis with Ring

Hi Lynda.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Chime Pro to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. Being able to rely on the alerts to know when there is activity at your home is an essential feature of the Ring Chime Pro. We can definitely provide you with more information on the concerns mentioned in your review.

It sounds like the device is not operating as expected. The Ring Chime Pro (2nd Generation) is the updated version of the Ring Chime Pro (1st Generation) wifi extender. It features a new design, built-in nightlight, dual-band 2.4 GHz and 5 GHz wifi connectivity, and guided feedback during setup that helps you find the best location for your Ring Chime Pro. In addition to being a wifi extender for Ring devices, the Ring Chime Pro also provides audio alerts for you Ring devices.

There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Chime Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello Bambam,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

It's easy to connect a new Ring device to a Chime Pro after you've set up the Chime Pro in the Ring app. If your new Ring Device has already been installed on your Ring app:

Open the Ring app.
Tap the three lines on the top left.
Tap Devices.
Select your Chime Pro.
On the Chime Pro screen tap Chime Pro Network.
Tap the device you want to connect.
You can also Switch to Home WiF via this screen.
If you're setting up a new Ring device and you have a Chime Pro installed you'll be asked if you want to connect to the Chime Pro Network during the set up process. If you select yes, then follow the set up flow in the Ring app. You can always switch to your home wifi network at another time.

The Ring Chime Pro only works with Ring devices and works best with one device that stays in the same location. Ideally, the Chime Pro will be about halfway between the Ring device and your wifi router. The maximum length between your router and the device should be about 20 feet.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring

Hello Isreal54,

Thank you for leaving a review. Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.
Thank you, Jamila with Ring.

Hello Curly,

We understand how important it is to experience a reliable connection to your home security devices. The Ring Chime Pro is intended to help better your connection to Ring doorbells and cameras. With proper placement and the Chime Pro Network, you should notice a significant difference. Our team is here to ensure that is the case.

Placement of your Chime Pro is key. For the initial setup of the Chime Pro, place it within a 20 feet radius of your router to ensure a successful setup. Once the unit is set up, move your Chime Pro halfway between the router and the Ring device.
If your Chime Pro has trouble re-connecting, then it might be due to interference. Some things that can cause interference include (but are not limited to):

* Materials such as stucco, brick, or concrete.
* House appliances such as microwaves.
* Electronic devices such as televisions, game systems, or wifi enabled devices.

To ensure the best performance, please test a few different locations. You’ll find that one area provides the best performance. We invite you to visit our Community Forum for some additional tips and tricks, as well as additional support. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Regards,
Antonio from Ring

Hello mjohnson,

Thank you for leaving a review. Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.
Thank you, Jamila with Ring.

Hi there. Thanks for sharing your feedback, I'm glad to hear that the Chime Pro is working out for you. If you have any questions, try browsing our Help Center here https://support.ring.com/hc/en-us/sections/360007576372-Ring-Chime-Pro-. You can also check out the Ring Community at https://community.ring.com/ to ask other neighbors for help. Best, Ashley from Ring.

Hi Karthz.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Chime Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like your Ring Chime Pro is not performing as expected. The Ring Chime Pro allows you to hear notifications anywhere in your home. With the Ring Chime Pro, you can extend your wifi signal to boost the network for all your Ring Video Doorbells and Cams. Also, enjoy a built-in automatic nightlight for added peace of mind.

Your Ring Chime Pro can play different sounds for Motion and Ring events. Follow these steps in the Ring app to set up your favorite Chime Tones.

1. Open the Ring app.
2. Tap the top menu (☰) and then Devices.
3. Select your Chime or Chime Pro device.
4. Tap Audio Settings then Chime Tones.
5. You'll see two tabs at the top of the screen: Rings and Motions.
6. Tap Rings and select your favorite sound Chime will play when someone presses your doorbell. You'll hear an audio sample when chosen. You can also adjust the volume with the slider.
7. Tap Motions and select your favorite sound Chime will play when motion is detected on your Ring doorbells and cameras. You can also adjust the volume with the slider.

We invite you to reach out to our community if any additional information is needed regarding your Ring Chime Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Amilia from Ring.

Hello RaiderMan,

Thank you for leaving a review. Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.
Thank you, Jamila with Ring.

Hi there, I'm glad to hear the alerts from the Chime Pro have been working well. To find the best placement for your Chime Pro, you can use the Chime Pro Placement Test in the Ring app. This will help you determine the best spot to put your Chime Pro in order to extend a strong signal to your Ring Doorbell or Camera. You can learn more here https://support.ring.com/hc/en-us/articles/360052520292-Using-Chime-Pro-Placement-Test-to-optimize-your-wifi. If you have any other questions or concerns, check out the Ring Community https://community.ring.com/ to find solutions from other neighbors. Best wishes, Ashley from Ring.

Hello Shy1,

Thank you for taking a moment to leave your review of the Ring Chime Pro. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hi StephenO.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on your Ring device. Having a solid connection ensures you do not miss any activity around your home. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not operating as expected. Even with your Chime Pro, your router is still your main source of connection for your Ring device. Ideally, the maximum distance between the router and your device is 20-25 feet with the Chime Pro about halfway between the Ring device and your router. If possible, try moving the router closer to the device. Also, make sure your router is not in a closet or behind furniture, like a sofa, so the router has an unobstructed signal.

We invite you to reach out to our community if any additional information is needed regarding your Ring Chime Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Amilia from Ring.

Hello Great,

Thank you for leaving a review. We love reading how your Ring Chime Pro has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hello China1, Thank you for taking a moment to leave your review on the Ring Chime Pro. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/! Thank you, Jamila with Ring

Hi Mule1031,

We know how important it is to be able to enjoy the added benefits of a wireless Chime. Once setup, Ring Chime will allow you to amplify Ring alerts throughout your home. This way, you’ll always know when a visitor has stopped by.

Please ensure that you are attempting the setup on a 2.4GHz wifi signal as this device was not intended to utilize a 5GHz signal. The Ring app will guide you through the setup process so all you should need is your wifi password.

Additionally, you should try rebooting your router. Oftentimes routers can benefit from a routine power cycle as they process a lot of data. You should only have to power down the router for about a minute.

We are confident we’ll find a solution together. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Regards,
Caitlin with Ring