Customer Ratings & Reviews

Hi Janice.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the Best,
Matthew from Ring.

Hi NickA.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Floodlight Cam Wired Plus and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hi rainoffire117.

Thank you for taking the time to share your feedback with us.

We understand how important it is to have your Ring Floodlight Cam Plus capture all the correct motion events. Consistent and dependable motion alerts are an essential feature for the Ring Floodlight Cam Plus to function properly. We can definitely assist you with this today, and we are confident we can find the best settings for your home’s environment.

It sounds like your device is not detecting motion when you want it to. The Ring Floodlight Cam Plus Wired was designed to capture motions based on your specifications to help keep your home secure. To get the best range for motion detection, we recommend installing your device nine feet (three meters) from the ground.

The Ring Floodlight Cam Plus Wired offers advanced motion detection with customizable motion zones. Once you've set up your custom zones, you may want to adjust the motion sensitivity to fine-tune the area your devices cover. Higher motion sensitivity will increase the number of alerts you get.

Follow these steps to adjust the motion sensitivity slider in the Ring app:

Tap the menu (≡) on the top left of the screen.
Tap Devices.
Tap the device you want to view.
Tap Motion Settings.
Tap Motion Sensitivity.
Adjust the motion-sensitivity slider.
Tap Save in the upper right.

Visit our support center for more tips and tricks to optimize motion settings for your device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Roger.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Floodlight Wired Plus right away. The features and technology provided by the Ring Floodlight Wired Plus are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the installation issue you mentioned in your review.

Ring Floodlight Cam Wired Plus is an outdoor floodlight security camera with 1080p HD video. Ring Floodlight Cam Wired Plus has ultra-bright, motion-activated LED floodlights, "Customizable Motion Zones," "Live View," "Color Night Vision," a 105db siren, and two-way talk.

We have included a list here of the items that come in the box with the device:
Floodlight Cam Wired Plus
Terminal block
Mounting bracket
Installation tools and screws
User manual
Security sticker

If you are missing items from your package, we recommend reaching out to our Customer Support team at 1-800-656-1918. They are available 24/7 to assist you.

Install your Floodlight Cam Wired Plus with this step-by-step guide.

Before you begin installing your Ring Floodlight Cam Wired Plus, make sure you’re following safety code standards. Warning: Electrical shock is a is a hazard. Disconnect power to the installation area at your circuit breaker or fuse box before beginning installation. Always use caution when handling electrical wiring. Installation by a qualified electrician may be required in your area. Refer to your local laws and building codes before performing electrical work. Permits and professional installation may be required by law.

Your Floodlight Cam Wired Plus security cam must be installed on a 4“ round UL-listed weatherproof electrical box. Make sure the power is turned off at the circuit breaker.
1. Start in the Ring app.
Tap the menu (≡) on the left side of your dashboard in the Ring app.
Tap "Set up a Device."
Follow the instructions in the Ring app.
Scan the QR code on the back of the device.
2. Prepare your Floodlight Cam Wired Plus for installation.
If you’re mounting the Ring Floodlight Cam Wired Plus on an eave or overhang, rotate the lights away from the camera.
If you’re mounting it to a wall, rotate the camera downward into the installation position.
3. Remove your existing floodlight.
With the power off at the circuit breaker, remove your existing floodlight at the junction box and disconnect the wires.
If there is a metal bracket attached to the junction box, remove that as well.
4. Choose your screws.
Select a set of screws that fit your junction box from the bags marked A through F. One size does not fit all, so there are several sizes in the bags.
Save a screw from either bag B or C for one of the following steps:
Bag A: standard screws that fit most junction boxes.
Bags B and C have longer screws for recessed junction boxes.
Bags D, E, and F are best for older boxes with smaller screw holes.
5. Attach the metal mounting bracket.
Secure the metal mounting bracket with the screws you selected to the junction box, using either pair of screw holes. Be sure to align the bracket so the front text faces outward.
6. Install the plastic mounting plate.
Pull gently from the opening of the plastic plate to free it from the fixture, then feed your power wires through the opening. After your power wires are fed through the mounting plate, center it over the metal mounting bracket. If you’re installing on a wall, the UP arrow should point up when your wires have been fed through the mounting plate. If you’re installing under an eave, the arrow should point toward the wall. Then, insert one of the screws from Bag B or C into the center hole, and tighten to secure.
7. Hang up the Floodlight Cam Wired Plus.
Locate the nylon strap on the back of your Floodlight Cam Wired Plus light fixture and loop the buckle at the end over the hook on the mounting plate. Make sure that the buckle and hook are secure before releasing the light fixture.The green wire on the Floodlight Cam Wired Plus is the ground wire.
With the power still turned off at the breaker, use a wire nut from the bag marked G to connect the green wire coming from the junction box.
The white wire on the Floodlight Cam Wired Plus is a neutral wire. Use another wire nut from the bag marked G to connect the white (or neutral) wire coming from the junction box.
The black wire on the Floodlight Cam Wired Plus is a hot wire. Use another wire nut from the bag marked G to connect the black wire from your Floodlight Cam Wired Plus to the black (or hot) wire from your junction box.
Give all three wire connections and wire nuts a gentle tug to make sure they’re secure.
Warning: If you can’t easily identify the wires coming out of your junction box, have difficulty identifying them, or are uncomfortable in any way connecting them, consult a qualified electrician.
8. Mount the fixture.
Tuck the power wires into the junction box, then align the two holes on the light fixture with the threaded posts on the plastic mounting plate. Slide the light fixture onto the posts and push it firmly into place.
Secure the fixture using two of the hex cap nuts from Bag G over the ends of the threaded posts.
Remove the reversible bit from the included screwdriver and use the handle to tighten the hex cap nuts.
Once your Floodlight Cam Wired Plus is secured, apply a weatherproof silicone caulk or sealant (not included in the box) around the outside where the Floodlight Cam Wired Plus and the junction box meet.
9. Restore the power at the breaker.
Now that your Floodlight Cam Wired Plus is installed, you can turn the power back on at the breaker. The lamps on your Floodlight Cam Wired Plus will flash once it’s powered on.
10. Once your Floodlight Cam Wired Plus is installed, follow the set-up instructions in the Ring app.

We invite you to reach out to our community if any additional information is needed regarding your Ring Floodlight Cam Wired Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.