Customer Ratings & Reviews

Hi AnthonyP.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Indoor Cam Plus to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Indoor Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the video quality concern you mentioned in your review.

It sounds like the device is not operating as intended. The Ring Indoor Cam Plus is Ring’s essential plug-in indoor camera, featuring enhanced image quality and advanced monitoring capabilities. It delivers Retinal 2K video with up to 4x Enhanced Zoom, allowing you to catch crisp detail even at a distance. Low-Light Sight provides true color video in the near-dark and sharp black and white detail in total darkness. The camera also features a removable lens cover for manual privacy control, along with motion detection, Live View, and Two-Way Talk. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. Identify and troubleshoot what is causing connectivity issues for Ring devices to give you the best possible video and audio experience.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. For our 2K models, a minimum upload speed of 10 Mbps is recommended, and video resolution may vary depending on internet bandwidth. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

Please note that Color Night Vision adds color to areas with sufficient ambient light, but areas that are too dark will still display in grayscale. Objects near the camera may appear gray due to higher illumination from the infrared lights, while objects farther away might show more color.

If any additional information is needed regarding your Ring Indoor Cam Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

All the best,
Miyuki from Ring.