Customer Ratings & Reviews

Hi TheresaK.

We appreciate the time you have taken to share your Ring experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Indoor Cam (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!

It sounds like you are concerned about notifications for motion while at home. You can choose to toggle the motion detection on or off within the Ring app. Follow these steps to turn motion detection on or off:

Open the Ring app to the main dashboard.
Tap more (•••) on the camera you want to access.
Tap your device's Settings.
Toggle Motion Detection on or off.

With the Modes feature, you can set your Ring cameras to Home or Away Mode and customize when they record, and more. Using Modes in the Ring app requires an Ring Standard Home Plan. In the Ring app, there are three Modes you can set: Disarmed, Home and Away. In each Mode, you can create specific actions you want your Ring Alarm, Ring Alarm sensors, doorbells, and cameras to do. You can choose whether you want these devices to record or not in each Mode. For example, maybe you want only your doorbell to record in Disarmed, only your outdoor cameras to record in Home, and all your cameras to record in Away.

If any additional information is needed regarding your Ring Indoor Cam (2nd Generation), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Amilia from Ring.

Hi Ruffian471.
Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Indoor Cam (2nd Gen.) record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Indoor Cam (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like the device is not performing as expected in regards to Night Vision. Indoor Cam (2nd Gen.) is a small, lightweight security camera with flexible mounting options specifically designed to be used indoors. Indoor Cam features 1080p HD video recording, two-way audio with noise cancellation, a wide viewing angle, a built in siren, and a removable privacy cover. A tone will sound when the cover is secured and active. It is also compatible with connected Echo devices. To ensure that the Night Vision feature works as intended, make sure your Indoor Cam’s infrared light is toggled on in the Ring app.The infrared light control is in your Ring app under Video Settings. If your camera is facing a window, you may get distorted images at night. Enable Color Night Vision in the Ring app to help improve clarity at night.

To turn the Color Night Vision on or off, follow these instructions:
Open the Ring app.
Tap the Menu (☰).
Tap Devices.
Select the device you want to adjust.
Tap Device Settings.
Tap Video Settings.
Toggle Color Night Vision on or off.

Although rare, there have been instances where a Ring device can experience black, pink, and other distorted video quality like night vision video captured during daytime hours. Here are a few things to try.

Check your Ring device's signal strength.
If your Ring device is far from your wifi router, it may be experiencing connection or video issues.
Open the Ring app.
Tap the Menu (☰).
Tap Devices.
Select the Ring device you would like to test.
Tap on the Device Health tile.
Scroll to Signal Strength under the Network section.
The green, amber, and red colors are indicators of your device connection. Green is good, red is poor. Learn more about fixing connection issues.

Reboot your Ring Doorbell or Camera in the Ring app.

In order to reboot your Ring device, it must be connected to wifi.

Open the Ring app.
Tap the Menu (☰).
Tap Devices.
Select the Doorbell or Camera you wish to reboot.
Tap on the Device Health tile.
Scroll down to Reboot This Device.
Give your device a few moments to start back up.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Indoor Cam (2nd Gen.). The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.