Customer Ratings & Reviews

Hi DogMom.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Indoor Cam (2nd Gen.) to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home.The features and technology provided by the Ring Indoor Cam (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are experiencing issues with the device in regards to installation and connection. Indoor Cam (2nd Gen.) is a small, lightweight security camera with flexible mounting options specifically designed to be used indoors. Ring Indoor Cam (2nd Gen.) can be mounted anywhere indoors on its own stand or can be mounted to a wall or ceiling. We recommend that you follow these steps for wall and ceiling installation:
Slide down to unlock and remove the mounting plate.
Install the mounting plate.
Slide Indoor Cam onto mounting plate.
Adjust the camera angle.

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

Usually, devices falling offline repeatedly is related to poor WiFi connectivity caused by signal fluctuations, channel congestion, or data loss. To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. In edition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

If any additional information is needed regarding your Ring Indoor Cam (2nd Gen.), please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi Ruth3rford.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Indoor Cam (2nd Gen.) and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We recommend checking out our new Ring Pan-Tilt Stick Up Cam. Pan-Tilt Indoor Cam is Ring’s first-ever integrated pan-tilt camera. Thanks to its integrated, motorized pan-tilt base, you can pan 360° around your home or business and tilt up and down for a complete view of your camera’s surroundings. The pan-tilt base is controlled by the Ring app and provides 360° pan coverage / 169° vertical tilt coverage, so customers can see even more through their camera. Pan-Tilt Indoor Cam also features HD Video, Color Night Vision, and a manual privacy cover that turns off audio and video when placed over the camera lens, giving customers more control and peace of mind when it comes to customizing their privacy and security at home. Pan-Tilt Indoor Cam sends notifications through the Ring app when motion is detected, and when the customer answers the notification they can see, hear, and speak to people on camera from anywhere. Additionally, Pan-Tilt Indoor Cam will come in three new colors for Ring: Charcoal, Blush, and Starlight. Each of these colors has an earth-tone, making Pan-Tilt Indoor Cam a perfect fit for any design aesthetic.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hi Namorr09.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Indoor Cam (2nd Gen.)! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

The Ring Indoor Cam was designed with customizable motion detection giving it the ability to be adjusted to your needs. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out to our community if any additional information is needed regarding your Ring Indoor Cam (2nd Gen.).

Thank you,
Melissa from Ring.

Hi FranciscoR.

Thank you for taking the time to share this feedback with us. We are pleased to hear that you are enjoying the benefits of having a Ring Indoor Cam installed in your home.

At Ring, we want to ensure that you have the best possible experience with our products. The Ring Indoor Cam is designed with ease of use in mind. We would love the opportunity to work with you to ensure your device is functioning as intended and answer any questions you may have.

It sounds like you have some concerns with using the Ring Indoor Cam in the Ring app. The Ring app is a powerful piece of software and the command center for all of your Ring devices. We recommend taking some time to learn all about the Ring app and what its functions are to get the most out of your devices. Visit our support center for an introductory guide to the Ring app: https://ring.com/support/articles/1xwxr/Features-and-Functions-of-the-Ring-App.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out if any additional information is needed regarding your concern.

All the best,
Nicole from Ring.

Hi Liban. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Indoor Cam (2nd Gen.) to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Indoor Cam (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not performing as intended. Indoor Cam is a small, lightweight security camera with flexible mounting options specifically designed to be used indoors. Indoor Cam features 1080p HD video recording, two-way audio with noise cancellation, a wide viewing angle, a built in siren, a power cable/adapter, and an included removable Privacy Cover. A tone will sound when the cover is secured and active.

If your Ring Indoor Cam (2nd Gen.) isn’t working after you plug it in, we recommend following these steps:
Try another outlet in case the one you’re using may be faulty or associated with a light switch.
Make sure the micro-USB cord is securely attached to the port.
Press the reboot button or use the reboot feature in the Ring app if the camera is out of reach.
If the device remains unresponsive, press and hold the setup button on top of the camera for 10 seconds.
Allow a full 60 seconds for the camera to power back on after the reset is complete.

If you still have the device in your posession, we invite you to reach out to our Community for more information. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.

Thank you,
Melissa from Ring.

Hey Best Buy customer

Thank you for sharing your experience with your Ring device. If your Ring device is not connecting to your WiFi, try some of the steps mentioned on this Help Center page: https://ring.com/support/articles/lk83m/Fixing-Repeated-In-App-Setup-Failures.

Best wishes
Ivan from Ring

Hi GregK.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Indoor Cam (2nd Gen.) online and working properly so you can keep your home secure. The features and technology provided by the Ring Indoor Cam (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not operating as expected. Indoor Cam is a small security camera specifically designed to be used indoors to foster security in your home. If your Indoor Cam (2nd Gen.) is not powering on after you plug it in, we recommend that you try these troubleshooting steps:
Try another outlet in case the one you’re using may be faulty or associated with a light switch.
Make sure the micro-USB cord is securely attached to the port.
Press the reboot button or use the reboot feature in the Ring app if the camera is out of reach.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Indoor Cam (2nd Gen.). The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.