Customer Ratings & Reviews

Hi Ivan.

Thank you for taking the time to share your experience with us. At Ring, we strive for each of our customers to encounter a smooth setup and installation experience.
The Ring Indoor Cam (2nd Gen.) is designed to be a DIY home security solution that can be trusted to provide you with lasting coverage. Rest assured, we hear you and are here to offer you some help.

It sounds like the device is not performing as intended in regards to connection upon setup. We recommend that you reset the device by pressing and holding the setup button on top of the camera for 10 seconds. Allow a full 60 seconds for the camera to power back on after the reset is complete. Follow the steps in the Ring app to connect the device to your network.

If you still have the device in your posession, we invite you to reach out to our community for more information. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi ChristineC.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless ordering, setup, and installation process, as this allows you to start using your Ring Indoor Cam right away. What you describe is not the experience we want you to have. Rest assured, we are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this installation concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi WayneJ, I know it can be frustrating to encounter technical issues. Your Ring Indoor Cam shouldn't stop working after only 2 weeks. Make sure it is plugged into a working power outlet, then try performing a reset by holding down the setup button for 20 seconds. Attempt a new setup in the Ring app using the steps under Set Up a Device. That should do the trick for you. If it doesn't, you can find contact information for our support team here https://support.ring.com/hc/en-us/articles/360036196372. For any other questions or concerns, feel free to check out the Ring community at https://community.ring.com/ to see what other neighbors have to say. All the best, Ashley from Ring.

Hi Adri.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We are here today to provide you with information to assist you in finding the best solution for your home’s environment.

It sounds like the Ring Indoor Cam is not what you expected. The Ring Indoor Cam is a small, lightweight security camera with flexible mounting options specifically designed to be used indoors. Indoor Cam features 1080p HD video recording, two-way audio with noise cancellation, a wide viewing angle, and a built-in siren. It is also compatible with connected Echo devices. The Ring Indoor Cam (2nd Gen) features an enhanced mounting design, a power cable/adapter, and an included removable privacy cover.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum today. We appreciate that you have chosen Ring to secure your home, and we look forward to providing you with a solution so that you have a device you can rely on.

All the best,
Nicole from Ring.

Hi Mafioso.

Thank you for taking the time to share your experience with us.

We understand the importance of having a consistent wifi signal for the Ring Indoor Cam. Having a solid connection ensures you do not miss any activity around your home. We would like to provide you with solutions to the connectivity concerns you are experiencing today!

It sounds like your device fell offline and has not been able to reconnect. There are a number of things that can cause a wifi device to disconnect from your home network. Here are some of the top reasons why your Ring devices may be offline:

You recently changed your wifi network, wifi password, or internet service provider (ISP).
Your wired Ring device may not be receiving power, is unplugged, or the power is out.
Your Ring device may be too far from your wifi router.
Your Ring Chime Pro or wifi extender may be unplugged.

If you have checked the issues above and your device is still not connecting to your home's wifi network, please reach out to our support team for additional troubleshooting steps.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi JamesC.

Thank you for taking the time to share your experience with us.

We understand how important it is to have good video quality from your home security devices. Being able to rely on the video to clearly see visitors at your home is an essential feature of the Ring Indoor Cam. We would like to ensure you are getting the most from your device.

It sounds like you have some concerns with the video quality you are experiencing with your device. The Ring Indoor Cam is designed to provide up to 1080p HD video. If you’re seeing heavy pixilation in your video, this may be due to slow wifi speeds. We recommend following these steps to run a wifi speed test:

Turn off your mobile phone’s cellular data and connect to the same wifi network as your Ring device.
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select your device.
Tap Device Health.
Under Tools, tap Test Your Wifi.
Tap Start to run a test that will measure your upload and download speeds.
Both upload and download speeds should be at least 1 Mbps or greater, but 2 Mbps or above is ideal.
Check the numbers on your wifi speed test. If either your upload or download speed is below 1 Mbps, then you might consider replacing your router (especially if it's older than five years). Contact your internet service provider to learn more about getting newer equipment and faster speeds.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi JohnnyJ, I'd be happy to point you in the right direction for assistance with getting your Indoor Camera set up. Make sure you have the Ring app fully updated, and bring your Indoor Cam near the router. Follow the prompts in the Ring app under Set Up a Device. If you run into an error or issue during the setup process, try the troubleshooting steps here https://support.ring.com/hc/en-us/articles/217240386. You can also reach out for guidance from other neighbors on the Ring Community https://community.ring.com/. Best wishes, Ashley from Ring.

Hi Blues.

Thank you for sharing this feedback with us.

We understand the importance of having quality home security devices. The features and technology provided by the Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to address the concern mentioned in your review.

It sounds like you have some concerns with the Ring Indoor Cam. The newest Indoor Cam (2nd Gen) features an enhanced mounting design, a power cable/adapter, and a removable privacy cover. A tone will sound when the cover is secured and active. It is a small, lightweight security camera with flexible mounting options specifically designed to be used indoors. Indoor Cam features 1080p HD video recording, two-way audio with noise cancellation, a wide viewing angle, and a built-in siren.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi JeffW.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Indoor Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We want to work with you to make sure we get your device working as intended. We are confident we can resolve this together today.

It sounds like you are having trouble with your notifications. The Ring Indoor Cam is designed to send notifications based on your personal preference. Follow these steps to enable and customize motion alerts in the Ring app:

Open the Ring app and tap the menu (☰) in the top-left corner.
Tap Devices, then select the relevant device.
At the top of the screen, you can toggle the following on or off:
Motion Detection
Motion Alerts
Motion Warning (if your device has the feature)
Tap the Motion Settings tile to customize settings such as:
Motion Sensitivity.
Smart Alerts (available to Ring Protect subscribers).
Advanced Settings (example: Advanced Motion Detection, Motion Schedules, and Motion Frequency).

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi AnaM.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Indoor Cam to function consistently and reliably. The features and technology provided by the Ring Indoor Cam (2nd Gen) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely assist you with this today to ensure your Ring device is online and performing optimally.

It sounds like your device may have fallen offline. If your Ring device gets disconnected from wifi by network or battery error, you'll see a red icon on your Device Dashboard in the Ring app, letting you know your device needs attention.

Tap the red icon and follow the instructions on the error screen to help you troubleshoot your issue. You'll see an error code with alphanumeric characters (i.e., P1-65, P1-67, P5-01), along with suggestions of Things to Check and Things to Try. You may need to reboot your router by unplugging it for 30 seconds, then plugging it back in again.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Anthony.

Thank you for taking the time to share your experience with us. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

The Ring Indoor Cam is a small, lightweight security camera with flexible mounting options specifically designed to be used indoors. The Ring Indoor Cam features 1080p HD video recording, two-way audio with noise cancellation, a wide viewing angle, a built in siren, a power cable/adapter, and an included removable privacy cover. A tone will sound when the cover is secured and active.

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out to our community if you have any additional questions or feedback regarding your Ring Indoor Cam. We look forward to hearing from you!

Thank you,
Melissa from Ring.