Customer Ratings & Reviews

Hi JamesK.

Thank you for taking the time to share your feedback with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Stick Up Cam right away. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We would love to assist you today to ensure your Ring device is performing optimally.

It sounds like you are enjoying the features the Ring Stick Up Cam has to offer, but there are some concerns regarding the setup and battery life. If your Ring Stick Up Cam does not respond when putting the battery in, check the following things:

Ensure your camera’s battery is 100% charged prior to installing it.
Charge the battery for five to 10 minutes, then reinsert it. (You may need to try a different power outlet or micro-USB charging cable if there are no charging lights lighting up on the battery.)
If the camera is still not powering on, hold the setup button for 20 seconds.
Contact customer support if the issue persists.

With regard to battery life, the rechargeable battery can go months between recharges with normal use. However, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. The more events captured by your Ring devices, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under Motion Settings for your device in the Ring app, you can:

Adjust your motion sensitivity slider to a lower sensitivity.
Redraw your customizable motion zones.
Change the motion frequency to regularly or periodically.

Visit our support center for additional tips and tricks on getting the most out of the battery life of your device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello KingZoe,

If you are faced with a black screen when viewing Ring video's and live events in the Ring App, the problem may be related to port settings on your router. In business environments and certain home environments, incorrect port settings can cause device set ups to fail, as well. Generally, Ring devices and the Ring application can access the ports they need without any problems. Occasionally a firewall on the router (gateway) in your home or business may be configured to block one or more of these ports.

It is also possible that your Internet Service Provider (ISP) may be blocking these ports. In such cases, the Ring device won’t be able to respond to Live View requests from your mobile device and you may receive motion notifications (or ding events in the case of the doorbell) but find yourself unable to connect to the video.

Please reach out to us directly so we can discuss your home network, find a solution to best resolve this, and ensure your Stick Up Cam is functioning as it's intended. For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring