Customer Ratings & Reviews

Hello BMan,

Ring knows the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

Ring Smart Lights use a technology called "passive infrared" or PIR in order to detect motion. As a result, the effectiveness of your Smart Lights at detecting motion is dependent on the way your PIR sensors are set up. This article will help you understand PIR technology and how to use it for maximum effectiveness: https://support.ring.com/hc/en-us/articles/360029269871-Getting-the-Most-Out-of-Your-Smart-Lights-Motion-Detectors

PIR sensors are generally very reliable and we've engineered the ones in Ring devices to behave well in a variety of weather conditions, including wind and rain. In addition, your Ring app has sensitivity reduction controls that can help reduce the number of unwanted motion events.

PIRs detect motion by detecting changes in heat. As a result, the following positioning pointers may also help you reduce the number of unwanted motion events:

-Mount Ring Smart Lights to stable objects. If the light or sensor sways in the wind, that might trigger a motion event.
-Take note of the weather in your area. Shadows and clouds can cause temperature fluctuations in an area warmed by intense sunlight and this may trigger unwanted motion events.
-If possible, avoid placing the device where the sun can shine directly into the Fresnel lens and onto the PIR. If possible, north or south facing works best since the sun moves east to west across the sky.
-Plants (especially those with many leaves) can temporarily trap heat from the sun motion events when they sway in the wind. This can lead to more motion events early at night when the sun goes down, but the plants have not yet cooled.
-High winds can be warmer or cooler than the settled air, resulting in motion events. If possible, try to point the motion sensors toward less windy areas.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Antonio from Ring

Hello,

Thank you for taking the time to share your experience with us. Having prolonged battery life is important because recharging and replacing the batteries can be cumbersome. While batteries in Ring Smart Lights will last for months with normal use, this is dependent on a number of factors. This article will detail some of the factors that may cause your batteries to drain faster: https://support.ring.com/hc/en-us/articles/360031677311-Battery-Life-and-Your-Smart-Light-Battery-Devices. Here are some helpful settings changes to get the most out of your battery life: https://support.ring.com/hc/en-us/articles/360041789191-Troubleshooting-Unexpected-Battery-Drain-in-Ring-Solar-Smart-Lights.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thanks,
Alexis with Ring

Hello,

We're pleased to learn that overall, you are getting good use out of your Ring Solar Floodlight. One should be able to get good use out of a battery powered Ring Floodlight cam. Our team is here to shed some light on the situation.

The Ring Floodlight - Battery is compatible with Ring Solar and Super Solar Panels. For those needing extra power, we recommend looking into one of these optional accessories to help supplement their devices.

As a reference, here are the links to our solar panels compatible with your Ring Floodlight - Battery

https://ring.com/collections/accessories/products/solar-panel

https://ring.com/collections/accessories/products/super-solar-panel

Should you have any questions on battery life or solar panels, please reach us directly. We'd be happy to help ensure everything is working as intended.

Regards,
Marlom at Ring