Customer Ratings & Reviews

Hello Robert C,

Thank you for taking a moment to leave your review rating on Ring Smart Floodlight and for providing this feedback. As we continue to work hard to reduce crimes in neighborhoods, Ring strives to improve our products and services to be compatible with all environments and provide a great overall experience.

The Ring Bridge is part of the Smart Lights line of products that strengthen your security while illuminating your home and property. The Ring Bridge is the central point for connecting all Ring Smart Lighting products. It enables smart lighting control from anywhere using the Ring app and lets Ring Smart Lighting products interact with other Ring products for enhanced security. Here is a helpful support article with more detailed product information: https://ring.com/support/articles/b2t3p/Floodlight-Wired.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Alexis with Ring

Hello Keurig, Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that your experience is also seamless. We truly value our consumer's feedback, simply because it helps us improve the product from a consumer standpoint. Based on your review, it seems that you are having trouble adjusting the sensitivity settings on your Ring Smart light Floodlight. If this is the case, we recommend adjusting your Smart light settings in the Ring App. To do so, tap on the "Motion Settings" tile for access to the Motion Detection controls and settings. Your motion control settings are where you'll adjust the distance at which motion will turn your Smart Lights on. More information regarding controlling your smart light can be found in our help center article: https://support.ring.com/hc/en-us/articles/360031677351-Adjusting-the-Light-and-Motion-Settings. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today if you have any further feedback regarding your overall experience. Thank you, Jamila with Ring

Hello Awesomeeee,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello Dedaar,

We are always looking for ways to improve our neighbors' experiences, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. We are saddened to read that the Geek Squad could not install your doorbell for you. We hope you were able to find an alternate installer, who successfully installed your device. Having peace of mind about your home security is critical!

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences. For your Ring Smart Lighting Wired Floodlight, you can find other useful installation information at https://community.ring.com/.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon!

Thank you, Jamila with Ring.

Hello Mariano,

Thank you for leaving your review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information to ensure that you are able to utilize all of the features of the Ring Smart Solar Floodlight.

The Ring Bridge is the central point for connecting all Ring Smart Lighting products. It enables smart lighting control from anywhere using the Ring app and lets Ring Smart Lighting products interact with other Ring products for enhanced security. Rest assured, we’re here to provide you with some additional information regarding your concern.

Ring Smart Lighting Solar Floodlights are part of Ring’s Smart Lighting line of products. They strengthen your security while illuminating your home and property with the power of the sun. Use Smart Lighting Solar Floodlights to protect your home without worrying about power problems.

We would like to note that the Ring Bridge is only needed if you would like to use the smart controls feature of the Ring Solar Floodlight. However, we are pleased to read that the Ring Floodlight is adding an extra layer of security to your home and is working as intended. Please see our help center article for more information:https://support.ring.com/hc/en-us/articles/360041236392-Ring-Smart-Solar-Floodlight-Information.

We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your needs and expectations. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you, Jamila with Ring.