Customer Ratings & Reviews
- Model:
- B09JZ5BG26
- SKU:
- 10497667
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Ring spotlight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ring spotlight, i love this camera,the sound is loud and clear,highly recommend it.
I would recommend this to a friendGreat camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ring system is a great alarm and worth every penny. We bought a home and needed more cameras
I would recommend this to a friendGood when it works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great when it works. I have had to replace it already. Customer service with ring no help.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Texcinia.
Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Spotlight Cam Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.
It sounds like the device is not performing as expected. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.If your networking equipment hasn’t been power-cycled in a while, try unplugging it for 30 seconds and plugging it back in.
We are happy to hear that you were able to get a replacement for your device. If any additional information is needed regarding your Ring Spotlight Cam Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Thank you,
Melissa from Ring.
Cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!They are perfect for monitoring the property. Collect audio and any movement
I would recommend this to a friendSecurity camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has decent imagery. Very easy to set up and adjust settings. It cuts out now and then, but can’t tell if it cuts out due to the camera or internet devices
I would recommend this to a friendRing camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Batteries don’t last as long as you’d like and only comes with one even though it can house two.
I would recommend this to a friendBrand response from Ring
Posted .Hi Apple.
Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. It is great knowing that the setup and installation of the Ring Spotlight Cam Plus was easy and straight-forward.
There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.
To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:
Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.
You can go to "Power Settings" in the Ring app to see what features may be draining your battery.
To access "Power Settings," open the Ring app:
Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".
If any additional information is needed regarding your Ring Spotlight Cam Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Thank you,
Melissa from Ring.
Good for the value but could be better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price. But def could do much better resolutions based on advances made by much cheaper cameras.
I would recommend this to a friendBrand response from Ring
Posted .Hi AlbertoT.
Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video issues that you may experience with Ring doorbells and cameras.
Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our community today!
Thank you,
Melissa from Ring.
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great purchase would recommend love this product
I would recommend this to a friendWORTH EVERY PENNY
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our 1st camera for the home! We are very happy with our purchase.
I would recommend this to a friendClear View and Easy Install!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel much better having this camera due to recent car break ins!
I would recommend this to a friendGreat camara
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is very good i can understand everything clearly
I would recommend this to a friendFive stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best cam The best price I’m very satisfied Wll get another
I would recommend this to a friendSpotlight Cam installed and added to my phone app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spotlight Cam is very efficient and shows the area needed to be seen
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is absolutely amazing & the price is awesome
I would recommend this to a friendRing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slightly annoying to set up but overall works great when connected
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and customer services. Enjoy the ease
I would recommend this to a friendGreat little investment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a lot of research, I decided to try this model, battery powered.
I would recommend this to a friendIt always misses the important moments.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently installed a Ring Security Camera, hoping for a reliable security solution. However, my experience has been quite disappointing for several reasons: Inconsistent Recording: The camera only records for a short duration when motion is detected. This poses a significant problem as it often misses crucial moments. For instance, if a criminal triggers the motion sensor but conducts their wrongdoing a few minutes later, the camera fails to capture the important part of the incident. Limited Storage: Although Ring advertises a 180-day video storage period, the default setting is only 60 days. This discrepancy led to the loss of vital evidence I needed for an ongoing lawsuit, as I was under the impression that my videos were stored for the advertised 180 days. Poor Customer Service: The customer service regarding these issues has been poor. There's no effective way to resolve problems or get assistance. This lack of support adds to the frustration of dealing with an unreliable product. Overall, the Ring Security Camera Doorbell has proven to be a waste of money and resources. Given its performance, a dummy camera would have been just as effective. I cannot recommend this product to anyone seeking a dependable security solution.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Park.
Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Spotlight Cam Plus capture all the correct motion events. The Ring Spotlight Cam Plus was designed to capture motions based on your specifications to help keep your home secure. Rest assured, we are here today to provide you with some information in order to ensure you get the most out of your motion detection! We are confident we can find a solution that works well for you and your home’s environment.
It sounds like the device is not performing as intended in regards to motion detection and recording. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."
Open the Ring app and tap on the Menu (≡).
Tap Devices.
Tap on the device you wish to adjust.
Tap Device Settings.
Tap Video Settings.
Tap Recording Length.
Tap Record For.
When the list appears, you can select a preferred recording length such as:
15 seconds
20 seconds
25 seconds
30 seconds
60 seconds
90 seconds
120 seconds.
You may get a warning that your choice will affect your battery life. Remember, you can always make a selection and change it to a shorter time if you feel your battery is draining too fast.
Each device has its own individual video recording length setting and can be set to a personalized recording length at any time.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at if any additional information is needed regarding your Ring Spotlight Cam Plus.
Thank you,
Melissa from Ring.
Light isn't very bright
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The light is not bright enough to double as walk way lighting so I returned it.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Geronimo.
Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!
At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you. Our support team is available 24/7.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.
Thank you,
Amilia from Ring.
Grwat camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good camera great price just get the warranty. We have 5 cameras our go to.
I would recommend this to a friendBrand response from Ring
Posted .Hi BarbaralS.
Thank you for taking the time to share your feedback with us. We are pleased to read that you are finding value in your Ring Spotlight Cam Plus. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
We invite you to reach out to our community if any additional information is needed regarding your new Ring Spotlight Cam Plus. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.
Thank you,
Melissa from Ring.