Customer Ratings & Reviews

Hi GaryB.

Thank you for taking the time to share your experience with us.

We understand how critical it is for your Ring Spotlight Cam Plus to activate on meaningful motion events so that you can keep an eye out for any activity around your property. Consistent and dependable motion alerts are an essential feature of the Ring Spotlight Cam Plus. We would love the opportunity to work with you and ensure your device is functioning based on your specifications.

It sounds like you have some concerns with the motion detection of your device. The Ring Spotlight Cam Plus has advanced motion detection with customizable motion zones that are controlled in the Ring app. The motion frequency control allows you to reduce alerts from repetitive patterns of motion or increase alerts so you get notified about the motion events that matter to you. If you are not getting enough motion alerts, you may need to adjust this setting. Follow these steps to adjust motion frequency in the Ring app:

Tap the menu (≡) on the top left of the Dashboard.
Tap Devices.
Select the device you'd like to adjust.
Tap Motion Settings.
Tap Advanced Settings.
Tap Motion Frequency.
Select Frequently, Regularly or Periodically.
Frequently: Motion detection always stays active. Shortest battery life.
Regularly: Motion detection takes a short break after each Motion Alert. Medium battery life.
Periodically: Motion detection takes a longer break after each alert. Maximum battery life.
Tap Save in the upper right corner.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Safety1.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Spotlight Cam Plus capture all the correct motion events. The Ring Spotlight Cam Plus was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the motion detection issue you mentioned in your review. We are confident that we can find the correct settings for your environment!

It sounds like the device is not performing as expected in regards to motion detection. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Spotlight Cam Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi bill. Thank you for taking the time to share your experience with is. We understand the importance of having a solid charge on your Ring Spotlight Cam Plus so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the battery in your device is draining faster than intended. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance.

As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and security cameras may experience several issues including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

The more events captured by your Ring devices, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app you can:

Adjust your Motion Sensitivity slider to a lower sensitivity.
Redraw your Customizable Motion Zones.
Change Motion Frequency to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to Power Settings in the Ring app to see what features may be draining your battery.

To access Power Settings, open the Ring app:

Tap menu (≡) on the top left of the Dashboard.
Tap Devices.
Tap the individual device (video doorbell or security camera) you want to check.
Tap Power Settings to check your Battery Level percentage and Feature Power Usage .
Tap a feature to adjust Snapshot Capture, Motion Frequency and Video Recording Length.

If any additional information is needed regarding the battery life of your device, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.

Hi pALM.

Thank you for taking the time to share your experience with us.

We understand the importance of having a solid charge on your Ring Spotlight Cam Plus. It is critical for a home security device to have enough power to keep your device online and ready to protect you. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like the battery in your Ring Spotlight Cam Plus is draining quickly. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. If your battery life is still relatively short even with a Ring solar panel with plenty of direct sunlight, motion events are probably draining the power. Try adjusting your motion sensitivity slider and optimizing your motion frequency.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi FlavioC.

Thank you for taking a moment to share your experience with us.

We understand how critical it is to be able to monitor the comings and goings of your home while the Ring Spotlight Cam Plus stays connected to your home’s wifi network properly. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We would love to assist you with this today to ensure your Ring device is performing optimally.

It sounds like your Ring Spotlight Cam Plus has a poor wifi connection. The Ring Spotlight Cam Plus requires a high-speed wifi connection. It is recommended that your wifi speeds allow for 2 Mbps per Ring device. Here are a couple of things you can try to improve the wifi signal to your device:

If possible, try moving your router to another location or moving your Ring device closer to your router. The ideal distance between a router and Ring device is under 20 feet.
If your wifi router has an adjustable antenna, try pointing it in different directions and testing the signal strength to see which works best.
Consider upgrading your router, especially if it's more than a few years old.
Trace the path from your router to your Ring device. If there are any large items made of metal (such as large appliances) or large glass containers (such as an aquarium) directly between them, try moving them out of the way to reduce interference.

Visit our support center if additional information is needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello pepe,

Thank you for taking the time to share your Ring experience with us and other consumers. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are.

By default, the spotlight on your Spotlight Cam Plus will only come on when it detects motion at night. The Light Settings in the Ring app let you control when your spotlight comes on.

To access your Light Settings in the Ring app:
Open the Menu (≡).
Tap Devices.
Tap your Spotlight Cam.
Tap Device Settings.
Tap Light Settings.
Toggle Motion-Activated Lights off if you do not want the spotlight to come on, even at nighttime.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your light setting concern.

Thank you,
Alexis with Ring

Hi DavidT.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Spotlight Cam Plus capture all the correct motion events. The Ring Spotlight Cam Plus was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Spotlight Cam Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi JohnY.

Thank you for taking the time to share your experience with us.

We understand the importance of having a solid charge on your Ring Spotlight Cam Plus so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device, such as the Ring Spotlight Cam Plus, is crucial when it comes to monitoring your home. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like the battery in your device is draining faster than expected. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. The more events captured by your Ring devices, the more your battery is used. Using Live View frequently can also drain your battery faster; the Ring Spotlight Cam Plus battery device is not designed to be used for 24/7 live video.

If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app, you can:

Adjust your motion sensitivity slider to a lower sensitivity.
Redraw your Customizable Motion Zones.
Change the motion frequency to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

Visit our support center for more tips and tricks to prolong the battery life of your device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Shelly.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Spotlight Cam Plus so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. With Ring Spotlight Cam Plus, stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, "Near Zone" motion detection in areas as close as 5 to 15 feet in front of your home, and a reimagined mounting setup that simplifies installation. We are happy to hear that you are enjoying the features of the device.

There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Security Cameras may experience several issues, including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

We recommend using the Ring Solar Panel to assist with extending the life of the battery in your Ring Spotlight Cam Plus.

If any additional information is needed regarding your Ring Spotlight Cam Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.

Hi Sandy.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Spotlight Cam Plus to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected. The Ring Spotlight Cam Plus was designed with 1080p HD Video, Live View, and Color Night Vision. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video issues that you may experience with your Ring Spotlight Cam Plus.

Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device. Open the Ring app. Tap the menu (☰). Tap “Devices.” Select your device. Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera. Answer the event and examine the resulting video.

We have listed some possible outcomes from this test here:

1. The footage is crisp and clear.

If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extending your wifi signal with a wifi extender like the Ring Chime Pro.

2. The footage is heavily pixelated.

If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance.

For more information on your Ring Spotlight Cam Plus, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Melissa from Ring.