Customer Ratings & Reviews

Hi Datapoint.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Spotlight Cam Plus capture all the correct motion events. The Ring Spotlight Cam Plus was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like your device was not working as expected. We appreciate your willingness to work with our support team toward finding a resolution for your concerns. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the Motion Settings tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the Motion Frequency setting. If you find that your camera is missing some motions, please set the motion frequency to 'Frequently'. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app.

Accuracy in motion detection can also be improved by enabling smart alerts for people only in your Ring app. To enable smart alerts, please follow these steps:
Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap Done.

If any additional information is needed regarding your Ring Spotlight Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi RandyG.

Thank you for taking the time to share your experience with us.

We understand how important it is to have your Ring Spotlight Cam Plus capture all the correct motion events. Consistent and dependable motion alerts are an essential feature for the Ring Spotlight Cam Plus. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. We are here today to provide you with solutions that will assist you in finding the best device settings for your home’s environment.

It sounds like your device is not capturing all the motion you want. In the Ring app, you can adjust the motion frequency settings. The motion frequency control allows you to reduce alerts from repetitive patterns of motion or increase alerts so you get notified about the motion events that matter to you. Follow these settings to adjust your motion frequency setting:

Tap the menu (≡) on the top left of the dashboard.

Tap Devices.

Select the device you'd like to adjust.

Tap Motion Settings.

Tap Advanced Settings.

Tap Motion Frequency.

Select Frequently, Regularly, or Periodically.

Frequently: Motion detection always stays active. Shortest battery life.

Regularly: Motion detection takes a short break after each motion alert. Medium battery life.

Periodically: Motion detection takes a longer break after each alert. Maximum battery life.

Tap Save in the upper-right corner.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users there. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

All the best,
Nicole from Ring.

Hi Chillie. Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring Spotlight Cam Plus so that you are able to have a longer time between charge cycles. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not operating as intended. Spotlight Cam Plus, Battery, Wired, Solar, or Plug-In, is an outdoor security camera that can be used to capture out-of-sight areas and blind spots. It’s equipped with Color Night Vision, customizable Motion Detection, and Motion-Activated Lights. Just mount the wireless camera and adjust the viewing angle for wide coverage throughout the day or night. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance.

The more events captured by your Ring Spotlight Cam Plus, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app you can:

Adjust your Motion Sensitivity slider to a lower sensitivity.
Redraw your Customizable Motion Zones.
Change Motion Frequency to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.
You can go to Power Settings in the Ring app to see what features may be draining your battery.
To access Power Settings, open the Ring app:
Tap menu (≡) on the top left of the Dashboard.
Tap Devices.
Tap the individual device (video doorbell or security camera) you want to check.
Tap Power Settings to check your Battery Level percentage and Feature Power Usage .
Tap a feature to adjust Snapshot Capture, Motion Frequency and Video Recording Length.

If any additional information is needed regarding your Ring Spotlight Cam Plus, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.