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Ring - Spotlight Cam Wire-free - White-Front_Standard

Ring - Spotlight Cam Wire-free - White

Model: 8SB1S7-WEN0SKU: 5936903

Customer rating

Rating 4.4 out of 5 stars with 1201 reviews

89%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 6 reviews

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Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Ring Spotlight Cam Battery - Video Door Bell 2

    Posted
    pcgboca
    • My Best Buy® MemberMember

    So I see a TON of negative reviews about the Ring products. I felt compelled to post a POSITIVE review based on my own experience. I own a Spotlight Cam Battery w/solar panel and (2) batteries and I also have a video Doorbell 2. I absolutely LOVE both these products. Are they perfect? No, not in any way. Are they worth the cost, ABSOLUTELY 100% every day of the week! Most of the problems I see and hear about are setup related issues. The products work well in my opinion. Some of these things I see are basic, like charging the battery fully before first use. Motion Issues: If you have this pointing at a tree, the motion sensors might go nuts on a windy day. (As an example) Just FYI, you are not going to get a motion sensing device that can tell the difference from a dog to a person for $200. Just sayin’. This is not the cure for cancer here; this is a $200 wireless security camera. Try to mount the Camera in a place where it points towards the house maybe? Case by case situation. Consider turning down the sensitivity and distance to get the results you seek. It may take a bit to dial this in and remember to work slowly. When you change the alerts from “Frequent” to “Standard” give the CAM a few moments to download the new policy from the cloud and reset. The walk in front and test it. Wireless Issues: I have to address the myriad of wireless and Wi-Fi issues I read about. As a Network/Electrical Engineer for over 20 years I almost never see a home with what I call “Good Wi-Fi”. :-) An Access point can only service a small area (with 2.4GHz) and only so many connections and only so much bandwidth. I am so tired of everyone thinking 2.4 Wi-Fi stuff just works well. Maybe, if you’re lucky. But uploading 1080 streams of video is no small feat WIRELESS Networking wise. If you are having issues with 2.4 wireless have you downloaded SSIDER and looked at what channels your neighbors are on? Probably not, and most devices default to Ch. 1 or 11, leaving the middle of the band for guys like me who know what to look for. Move your crummy cable modem device to channel 5 or 6 and watch what happens, literally. Also consider using a wireless survey tool to move around and confirm good signal in the area you propose to mount the camera. People have to realize that many run video wires for a reason. Moving this high resolution video around wirelessly is amazing we can even do it. My system works very well due to the (3) wireless access points my Wi-Fi system uses. If you are serious about wireless and security get a Ruckus, AeroHive, or WatchGuard type system (Like I have) and your results will vastly improve I assure you. Video Quality Issues: The video quality of my 2 ring devices is nothing short of outstanding for the money. The night vision is good and if you give it good lighting, the video at night is excellent as well. I do not understand the many issue with video quality except to say that may actually be a wi-fi issue. If you see an ATM video with a perfectly clear face of the robber that was NOT by accident. Some tech spent time making sure the lighting and camera positioning was just right. This is no different. In closing I think Ring gets “Beat Up” unfairly in many cases with these reviews, and I hope this post helps someone decide to purchase a Ring product. I have had nothing but positive support experience when I had a question or needed to add my 2nd camera to the cloud. All calls to ring have been answered by a human and they are helpful and sincerely care about the customer in my opinion. The company, it's culture, and story are nothing short of awesome if you ask me. Don;t forget the fact the product is always under warranty as long as you pay for the cloud. I believe that ever covers theft, if someone steals your video doorbell. That is awesome coverage, what more can you want? Ring products are AWESOME and work very well for the intended purpose. I think the video doorbell 2 is the best electronics product I have seen in years! My 2 cents - no refunds! -Tom

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Totally Unreliable

    Posted
    Mark

    I purchased this camera at Best Buy in February and have had nothing but problems since. It is not a security system for the simple fact that it is not reliable. It has proven unreliable for me for the following reasons: 1. It fails to connect to wifi much of the time. I get a message that says "failed to connect" or I get an endlessly spinning wheel (on iPhone). I have been in touch with customer service about this frequently and they blame my wifi system. Which it cannot be for the following reasons: I have 180 Mbps speeds consistently and ten feet from the camera that fails to connect frequently is a 4K TV that streams movies using the same network, and never fails. The network that streams 4K movies to a 70 inch screen fails to stream very low res "movies" from my camera to my phone? No. I can't rely on a system with poor connection reliability for security. 2. When it does connect it often pixilates any movement. In other words the image becomes smeared as the object or person moves across the screen, you cannot tell what it is or what its doing. I can't rely on something that does not allow me to see what is moving around my house reliably as a security system. 3. If it does alarm, and if you do connect, and if it doesn't pixilate it often runs too late to detect the motion that triggered it. From my experience there is some kind of delay between detecting motion and triggering an alarm. This means that whatever triggered the alarm can move off "screen" before you have a chance to capture it on the image. I cannot rely on something that is not fast enough to catch events as a security system. I invested in 4 cameras and a doorbell. The total investment I made was near a thousand dollars and after about 4 months I am done with Ring. It is a lovely novelty item, allowing me to see what packages have been delivered to my door and are waiting for me when I get home. But I cannot rely on it as a security system. This is an indicator of how much I dislike and mistrust this system: though I want to get rid of it, I don't feel good about selling this on eBay, as the person buying it will think they are buying a reliable "security system", but, in my experience, it will not adequately protect their home / car / boat, and I would feel somewhat responsible for selling it to them if they had a loss relying on a system that is, in my experience, unreliable. So this expensive system will simply end up in the trash unfortunately. I am very disappointed in Ring and this entire system... I definitely would not recommend this system to anyone.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi Mark,

      I am so sorry to hear about this poor Ring experience, this is by no means the experience that we intended for you to have. Your Ring device should hold a stable connection to your home WIFI network. Additionally, streaming performance does rely on both your upload and download speeds as well as the distance between your Ring device and router. For best streaming performance, we recommend that your Ring device is no further than 30 feet from your router, however, the closer it is the better the performance. At this point, I would greatly appreciate the opportunity to connect with you directly. It is imperative to me that we get your Ring device working consistently to your expectations and I would like to step in and work to make this happen for you. Would you please email me at Kaitlyn.rosenthal@ring.com?

      I would like to get to work on improving your overall Ring experience today.

      Kaitlyn R., Customer Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 4 out of 5 stars

    Great Camera Setup Needs Clarity

    Posted
    spendsalotatbestbuy

    I agree with the previous poster most issues in these reviews are people wanting something for nothing. You need to familiarize yourself with Wifi mainly. Almost every issue I have read in reviews can be avoided simply fixing your crappy wifi, Not getting alerts, black screen, pixelating, delays in recording etc. Just because the cam has some wifi reaching it doesnt mean a thing. Its outside and the average home's wifi is too weak. Unless it is 5-10ft away. I too had all the issues stated here until we had to replace our router. (nothing to do with the camera). The new router was installed closer to the camera then we had to add the camera and this solved most issues. The videos are in color, and if installed properly not too high you get perfect facial pictures. If you have it pointed towards trees or plants you get too many alerts. The app lets you choose the alert frequency. Move the camera around, experiment. My cam is mounted aprox. 6ft high for clarity I will post a photo. Sure a bad guy could damage it but by the time they reach it the video is already saved to the cloud vs installing it higher out of reach but not seeing the bad guys face only an angled head shot. Explore the app. You can set the camera to turn on the light at night when motion is triggered or not. It is very very bright. I think the big issue here is the Ring Company not going into better detail in the installation. You def. need to check wifi signal for any wifi camera system. Photo is a screenshot taken from Ring video at night with the spotlight . There is no additional lighting on. Motion zones set to 3/4 and installed at 6' high. (yes that is remainder of yard sale not put away yet lol) Cons: The battery door needs to be re-designed. It is extremely hard to close properly. By design they say however it is a huge issue.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Crappy system, not worth the money

    Posted
    Rick
    • My Best Buy® Elite MemberElite Member

    The $3,000 mistake. After my car was broken into, I decided to install security cameras.  A friend had Best Buy install a Swan system at his house and he was very happy with it so I went over to look at it.  I liked it so I contacted Best Buy and scheduled a consultation.  The guy who came out told me that because I had a two story house (my friend's house is single story) I couldn't use the Swan system and would need to go wireless.  He recommended the Ring system.   I bought 8 of these cameras along with the solar panel chargers and an Aero WiFi (this was an up-sale because the installer said the Google WiFi I original bought was not powerful enough.  Coincidentally he had an Aero WiFi with him at the time of the installation!).  BIG mistake.  From day one I've gotten between 400 and 500 alerts a day.  Adjusting the motion zones to minimum for all the cameras reduces this number down to about 100 alerts.  I get so many alerts that I need to recharge my phone twice a day. 95% of the alerts show no activity other than the breeze rustling leaves or my wind chimes moving.  I fail to understand why these crappy cameras don't have a sensitivity adjustment.  I mean who wants to be woken up in the middle of the night because a cat wanders into the back yard! A human yes, a cat no, I went to Ring's website to see if i could salvage this costly mistake and found that the Geek Squad didn't understand Ring's guidelines for installation. First off two cameras are pointed into the setting sun.  According to Ring, this is a no-no.  I admit I told them where to mount the cameras but I should have been advised that this might become a problem.  Also motion over sensitivity should have been considered when places cameras around shrubbery. Here are some of the other things I've encountered: One camera doesn't start recording for about 10 seconds and you barely get a glance at what caused the alert. One camera will send an alert for a car passing 120 away but I can jump up and down, wave my hands 10 feet way from it and it doesn't send an alert.  I can see myself on live view but no alert.  This is the camera that covers where my car is parked.  I can walk all the way around my car and get no alert.  How effective is this going to be if my car is ever broken into again! Another camera will also send a alert for motion 50' away but I can walk out the door and cover 20' to the garage and I get no alert.  Again I can see myself in live mode so I am within the camera's field of vision.  This same camera sends an alert when the breeze is rustling the leaves in the trees but it ignores me! I don't even bother to look at the alerts anymore; when you get one every five minutes or so, you realize it isn't practical to look at all of them.  I can only hope that the presence of the cameras are a deterrent because the system is so flawed with false alerts it isn't any help catching someone in the act. I now wish I had read all the terrible reviews before I spent all that money but I guess what is done is done.  I will now explore what steps I need to take in order to return the system to Best Buy. This experience has really put me off on Best Buy and the Geek Squad.  Don't buy Ring!

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi Rick,

      I am so sorry to hear about this poor Ring experience. I do, however, appreciate all the time, energy, and money that you have invested in trying to get your Ring device to work for you. At this point, I would like to step in and provide you with some additional assistance. Setting up the motion detector does require a bit of maneuvering to find the sweet spot, however, we can assist you with honing these settings to make sure you receive the alerts that matter to you. Additionally, Battery life is contingent on usage so the volume of alerts you receive per day will affect it but we can provide optimal settings to conserve your battery. Would you be so kind as to email me directly at Kaitlyn.rosenthal@ring.com?

      I would appreciate your time as well as the chance to improve your overall experience.

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 1 out of 5 stars

    Ring of Nightmares

    Posted
    4Aces

    Where do I start? I bought an original stick up ring camera with the solar panel. It worked ok. Some bugs but I loved the idea. I saw the pre order online for the spotlight battery / solar camera and fell in love! You download the app , connect it to WiFi ,install and that’s it! ( supposedly) I bought two cameras and two solar panels I loved the idea of not having to recharge the battery because the solar panel charged it. I downloaded the app , installed plug the solar panel. Then the problems began. 1.) Batteries are NOT fully charged mine came at 15% (both) 2.) video delay is horrible 3.) live view works 5 out of 10 times (maybe 4 of out 10) 4.) speaker makes weird noises outside when triggered by motion detection 5.) motion detection doesn’t always work 6.)LED lights sometimes turn on I ran the test and my WiFi connection is good I checked the sensitivity levels I positioned the camera at different angles and closer to the router. Nothing worked. I can rarely log in live view now. These cameras are expensive. I payed close to $500( and $10 a month to store videos on the cloud) for two cameras with solar panels I felt like the price would be justified if they saved me from the hassled of running cables all around the house but Ring failed miserably poor software and poor hardware. Awesome idea and concept but poor execution. Almost feels like a BETA. I contacted Ring and they already gave me an RMA # interestingly they did NOT ask why I wanted to return for a refund. They may have a no question asked if within 30 days or are aware of their bad and defective cameras. Now I have to pay to ship these cameras back to California from Illinois and wait for my money : / Please stay way from Ring.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hello 4Aces,

      Oh no, I am so sorry to hear about your poor Ring experience, this is by no means the Ring experience that we intended for you to have. If you would be so kind as to contact me directly so that I can both follow up on your return as well as provide you with some additional options I would so appreciate it.

      I would appreciate your time.

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 1 out of 5 stars

    TERRIBLE!!! DO NOT BUY!!!

    Posted
    AMB1
    • My Best Buy® MemberMember

    I bought 2 of these 2-pack spotlights, which were not cheap at all, just to find out they were cheap trash that doesn't even work. After 12 hours of charging the batteries that come dead out of box, I then had to spend over an hour trying to set them up to/with my phone. At this point, I realized the battery doors are cheap and could easily break, same with unit itself. After the were all set up, I noticed one of the cameras was making this awful squealing noise but I thought it was just interfering with my phone. I put 3 out of 4 of them up yesterday morning, and started receiving an obsurd amount of motion notifications but nothing was there. Unfortunately, with the wire free cameras, custom motion zones are NOT an option, so you can only limit the range in one or all directions. One camera wouldn't let me connect to the live view for hours after installing, and when it did finally work, a different camera stopped letting me connect. Halfway through the day, I was getting motion alerts, but couldn't watch live, and when I watched recorded videos, it was just a black image, no picture at all. The actual motion it picked up was so late, that people were already almost out of camera view before filming started. As the day goes on, all cameras are squealing when motion is detected, blowing ANY chance of DISCRETE monitoring, you could hear this noise houses away. At this point, I decided I was returning them and I went last night and traded for the Arlo Pro. I have not installed them yet, but already LOVE this system SO MUCH more, and it was $116 cheaper for same amount of cameras, but i get everything and more from Arlo i did with Ring except for the spotlight which is absolutelt useless if the cameras dont work and draw attention to themselves. Look for my review on the Arlo Pro 4-Camera Wire-Free Kit, will be posting it in a few days. NO MATTER WHAT YOU CHOOSE, DO NOT BUY THESE SPOTLIGHTS!!! I PROMISE YOU WON'T HAVE THEM MORE THAN A DAY.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi AMB1,

      Oh no, I am so sorry to hear about this poor Ring experience, this is by no means the Ring experience that we intended for you to have. If you would be so kind as to email me directly at Kaitlyn.rosenthal@ring.com I would like to both follow up on your return as well as provide you with some additional options.

      I would greatly appreciate your time.

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 5 out of 5 stars

    Perfect and more extra room for charge

    Posted
    Bnewb
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So I have ring 2 I bought my friend ring 2. I had no issues and love it she got the spot lights and ring 2. I got the extra battery for her. We were amazed and shocked no 1 said anything about the fact the spot light packs have room for 2 batteries but only come with 1. However they work fine if you only put the 1 battery in it! Super cool plus if she puts the lights up hogh she won't have the trouble of trying to get a ladder each week or 2 and recharge or be with out battery when 1 runs low. Say she goes out of town she just needs buy 2 extra packs anand boom charge um all fill um both with 4 2 come with and 2 extras and now she just lets it run or swaps half out and relapaces the other half super cool. We worried about what when our cable goes out like a power outage but do have tmobile 1 hotspot for free and are going to inquire in regards to this. I also use 1 of mine inside the home as well as no inside stuff from ring has been made that I'm yet aware of. We just love the talk back features and using our cells to answer the door or yell at each other and record our pets and communicate for work or out of town. Its a great product if u have any packages delivered like with amazon and delivers a lot of criminal activity around the home. We live in a bot so great area and it saved my puppy from being stolen the 1st week. Saved me from having a hit and run the 2nd week. And the third my bestfriend was enjoying and now we shear funny videos with each other and an awsome group app called neighbors links intermittently with the app to show your neighbors friends and family who to watch out for and what's happening. My neighbor thanked me for shearing the video when I told him it was me and it saved his dog from the same teen trying to take blue pits. And we shear the funny videos of each other to each others phones and download and enjoy. Its a great security system, dog watcher (helper not for leaving and no sitter) lol, in home security, links with other apps and devices and the neighbors app it links with it will offer to shear with the police if you choose to report as well. All in all a great product and the price is only going up so get ut while u can and buy extra batteries. Only 2 cons cable outrage scary if mobile hot spot won't work and charging batteries if you don't have extra or time. Wished they charged faster. All bennifits besides the 2 little cons. I bought several and plan to keep buying more. You should get the extender if in a multi bedroom home. I dont need 1 but I have a 1 bd 1 bath home and my friend has a multiple room larger family home and does need a wifi extender just for front door all else worked great. So there it all is in a few nut shells. Enjoy and stay charged

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great product but...

    Posted
    MikeMike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I read all the reviews about the wireless ring spotlight, good and bad reviews. After all those reviews I end up given them a chance since they are wireless. Here we go.... Battery: Everyone wants to know how long this device really last. Now I don’t know how the device was tested to last 6 months on a single charge. I’m still on the edge to see if my cameras will even last the month. I installed them on 12/3 and as of today 12/17 (14 days in) , they are at 40 and 37 percent full. My settings are at the lowest settings and if I’m home I try not to check the cameras through my phone to save the battery since I notice the battery drains like crazy when you view them live (disappointed) Yes that defuses the point of being able to see them love. I figured why not just look out the window, rather then letting the app load. So, as of now, the battery is not the best and I wish they would come with two batteries instead of one. Settings: This part really took me by surprise. Ring advertises that you can select the area you want the motion to be patrol. Negative, that’s only with the hardwire products. The wireless one only gives you the option in a 180 degree and from 0-30ft. The wire one gives you more options. Also, on the wireless one, you.l can’t select the sensitivity of how the camera senses motion. Wireless just has light, standard, and frequent. The wire one has from pets to only persons. This was a really set back for me when I found this out because my neighbors cat is always setting off my cameras. Ring, please update this!! Quality: The quality is a hit and miss. You can’t really see a clear image when you zoom in. Not sure what that consist of. At night, the spot lights are great. They give enough light to alert any intruders. Night vision is good but you have the same problem when you zoom in. The two way talk is great, used it couple of times and they’ve been a success. Only reason I haven’t returned them back. Over all the cameras would be better if they had the features ring advertises and if the battery life really last 6 months. I would love to know how I can get the 6months or even 4-5 months of battery life.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    All Kinds of Problems with Spotlight Cam

    Posted
    Road1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have been using them for about 5 days and they have failed horribly. Motion sensors do not work consistently. I have walked in front of the Spotlight Cams multiple times only to get it to activate, record video and send alert maybe 5 times out of 20. Made no difference adjusting the Motion Zone or Distance. When it does record video, I've noticed the first 5 to 10 seconds are pixelated until it clears up to produce a very sharp image. The Spotlight Cams lose Wi-Fi connection randomly. The app, under Device Health always show my connection as Good or Excellent. The Live View feature fails most of the time leaving you with a black screen with a constant rolling icon or it tells you your phone can't connect to the Ring. The Andriod app is Horrible and full of bugs. I'm Using a new Samsung Note 8 and the app has crashed, froze becoming unresponsive, failed to save selected Motion Zones and Distance. Just read the recent bad reviews for yourself on the google play store. It says it all. The batteries also don't last 6 months. Mine went from 100% when installed to 23% in 5 days. I could understand the batteries draining faster if Cams were working overtime being triggered and recording video often, but they are not. I would not recommend the battery operated Spotlight Cams in their current state. They fail miserably. These will be going back to BestBuy for a refund.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi Road1,

      I am so sorry to hear about this unfortunate Ring experience, this is by no means the Ring experience that we intended for you to have. At this point, I would like to connect with you directly so that I can personally investigate the live view, motion detection and overall app malfunctions that you are experiencing. I understand that you have invested a lot of time, money, and energy in trying to get your Spotlight Cam to work and I would like to ensure that your efforts are not wasted. With that being said, if you would be so kind as to contact me directly at Kaitlyn.rosenthal@ring.com I would like to get to work on drastically improving your overall Ring experience.

      I would appreciate your time.

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 1 out of 5 stars

    Terrible Battery, Poor Motion

    Posted
    Steely
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was extremely excited to get these cameras. We are dealing with some poorly educated high schoolers with a penchant for vandalism, and I was ready to catch them in the act. The Terrible: The battery lasted less than 6 days. This was even when I was controlling the lights and the sensitivity. I mounted them at the recommended height and had to climb up and pull them down (the batteries) to charge them. Very frustrating. The motion detection does not work at a distance of more than 10 feet or so. Also, if the WIFI signal drops or gets weak, the motion detection does not record. The WIFI is not 5Ghz. It is only 2.4 and conflicts with everyone else's WIFI channels. There is no admin screen to modify the channel settings. The Bad: The lights were actually quite illuminating, but they overshadow the IR recording at night and create a glare on the camera. The battery housing door does not latch properly and continues to refuse to record if it is not fastened just right. It is flimsy and will break. The Good: I caught our vandals on camera the night after I put up these cameras. Unfortunately, they only recorded the motion after the boys had thrown more than 15 eggs at my house and were running away. So much for early alert!! Don't buy this camera. I was optimistic, but I took them back after a week and a half. I also tried the wired version, but you have to run the wire outside or drill a hole into your house below the camera (not behind it) because of the way the camera screws into the wire housing. Terrible design and far below the quality being offered by other companies with dedicated wired systems (e.g. Samsung).

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hello Steely,

      Oh no, I am so sorry to hear about this poor Ring experience, this is by no means the Ring experience that we intended for you to have. Your safety is our one priority and I want to ensure that we are providing you with the security that you need. With that being said, I would like to step in and be your direct point of contact from here on out. It is imperative to me that we get your Ring device working consistently to your expectations and I would like to make this happen for you ASAP. Would you please email me at Kaitlyn.rosenthal@ring.com so that I can investigate the delay, motion detection, and light issues that you are experiencing?

      I would appreciate your time and the chance to drastically improve your overall Ring experience.

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 2 out of 5 stars

    The ladder exercise cam

    Posted
    Disappointed
    • My Best Buy® MemberMember

    I purchased this cam a week ago and I have spent all my week figuring out how to make this cam work flawlessly. Not to mention after long days work and just to come home with this kind of headache. The sensing, the recording, and connecting to the cam is unbearably horrid! And within 1 wk the battery is already down 50%; thus, no choice, had to spend another $26.60 for second battery. The Ring cam technician was very helpful, but there's only so much they can help when this cam failing not only the customers but as well as them. As advised, spending additional $50 for a chime pro wifi extender (shipping not included). Cost so far $216.49 + $20 + $50 = "$286.49", WOW! Ring company should realize that climbing a ladder is not a fun exercise... the countless ladder lifting to and from, and climbing up and down so to reset the Ring cam. I do hope Ring company will be able to solve their spotlight cam's issues. And when they do, pls. include my ladder exercise Ring cam in your thoughts. I was going to give it 1 star for poor execution; however, since I like the concept I gave it 2 stars. Truly would like for this battery spotlight cam to work flawlessly. I will give it another week. I would change my star rating to 5 and my recommendation to a friend from a NO to YES if these issues are resolved.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi Disappointed,

      I am sorry to hear about your poor Ring experience, this is by no means the Ring experience that we intended for you to have. I appreciate all the time, money, and energy that you have invested in trying to get your Ring device to work for you and I would like to ensure that your efforts are not wasted. With that being said, I would like to step in and be your direct point of contact from here on out. I would appreciate the chance to connect with you directly so that I can personally investigate the battery and connectivity issues that you are encountering. It is imperative to me that we get your Spotlight Cam functioning at its best and I would like to ensure that I make this happen for you as soon as possible.

      I look forward to hearing from you.

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 5 out of 5 stars

    Sensitive very good coverage, very pleased!

    Posted
    ChicaCT
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've only installed this a couple of days ago fully but so far I am very very pleased. I've even had to narrow the search range because it is quite sensitive which of course is what I would prefer rather than not picking up enough motion! Please note my review under the hardwired doorbell because much of the same information applies to this camera. You're going to need about 3 full gigs of upload which has nothing to do with your download speed on your WiFi internet so be aware when you are making your choices. Again the same as on my review for the door bell, there are many upgrades & there a different models. I chose this one with a separate solar panel charger so I don't have to worry about the battery running down which takes 6 hours to charge. The camera comes with one (1) battery which is all that is necessary even though when you open it you will see that there is space for two (2) batteries - if you wanted to purchase another one for about $40 you can. But why bother?? I chose to purchase the solar panel charging device that is connected directly to the back of the camera and mounted nearby to use. You will not need the other battery and you should not have to worry about the battery running out and then having to dismantle the camera somewhat in order to take out the battery and not have coverage for 6 full hours while your battery is charging. Granted these extra devices are more money however just like with the hardwired doorbell I listened to an expert and I'm glad that I did because this will prevent me from having problems with acting secutity coverage especially when I am away!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Lots of Features and easy to install

    Posted
    PamSD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Installed almost a month ago. Easy to install, clear picture. Hooked to our home's wifi through the mobile app. with just a little difficulty (not exactly as directions noted but worked). Motion detection very good and can be adjusted back if too sensitive. Live view is a nice feature but if you have more than one camera, doorbell etc. streaming you can go through mobile data quickly! Multiple mobile users can have access. Ring protection plan is available and very economical (free 30 day trial when you activate your cameras). Batteries are inexpensive and in these Spotlight Cams you get one battery for each camera but they can hold 2 each. Buy the extra 2 and you can double the time. USB charging cables come in the package. It looks like one battery charge will last over a month and with 2 installed in each Cam the time will be doubled. It also depends on your settings. The neighborhood watch group in the app is informative. Everything for installation is in the packaging which made it very easy. The only reason I go with 4 stars vs. 5 stars is there was not much information (and is not easy to find after the fact) or a warning about how much data use can occur. We installed the 2 cams and a doorbell and had all 3 with live view activated. We used triple the mobile data we normally do. If you have unlimited no problem or if there was a warning about the live streaming it would have helped. We have adjusted our viewing and love the security of being able to see our home from anywhere. Absolutely a very good purchase that I recommend highly!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Since Kaitlyn is fielding comments

    Posted
    lgplgp
    • My Best Buy® MemberMember

    I saw you were replying to negative reviews on bestbuy.com, so here's my comments (mixed) 1) I bought four of the wireless (battery version). So far satisfied with performance (some glitchy stuff, but seems to be settling out) -- but mostly because I intended to connect them to the AC power to keep the batteries charged, relying on the batteries if should the AC go off. To do that, I called your help desk and asked, what is the specs for the barrel connector socket on the back (needed to select an AC to 5V DC wall adapter with the appropriate barrel connector). First they asserted it was impossible (recommended the wired one), then after I pointed out the solar panel has to plug in somewhere, they denied knowing anything about the specifications for the socket on the back. Totally oblivious and unhelpful 2) I got out my calipers and measured and confirmed the barrel connector socket on the back is 3.5 mm x 1.35 mm -- so I bought AC to 5V USB wall adapters and USB to barrel connector (3.5 mm x 1.35mm) cables on amazon and they're doing a fine job keeping the batteries charged up. 3) This is the kind of information YOUR help desk should have provided. It might help a lot of your customers. As for me, why would I pay more for the wired version? I in fact assume that you'll discontinue the wired version once you run out of them, and then you'll start promoting the wireless version with an AC to DC adapter for both wired and wireless applications.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Decent product, awful battery life

    Posted
    MRo1
    • My Best Buy® MemberMember

    As a number of other users have pointed out this product has some real advantages: it is relatively easy to install and for the most part functions well as a motion activated outdoor camera. The problem is that the battery life is embarrassingly bad. The advertised 6 months of charge per battery is laughably inaccurate- we get more like 6 days. To their credit, Ring support did attempt to resolve this issue and when they couldn’t directed me to swap my camera out at Best Buy. Hoping that the battery issue was limited to my unit I made the swap and reinstalled. I also bought a second battery pack directly from Ring optimistic that I could add that pack and leave the camera alone for months before needing to recharge. This was not at all the case. We still get about 6 days of charge per battery. This means getting up on a ladder, removing a battery, charging for 10 hours, getting back on a ladder, reinstalling and repeating every 6 days. Far from convenient. If you live in a desolate location maybe this camera would work for you. If you live in a city or have an active household/ neighborhood I would recommend finding a wired option... unless you love ladders and super slow charging batteries.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi MRo1,

      I am so sorry to hear about your poor Ring experience. I appreciate all the time, energy, and money that you have invested in trying to get your Ring device to work for you and I would like to ensure that your efforts are not wasted. With that being said, I would like to personally investigate the battery life issues that you are experiencing. It is imperative to me that we get your Ring device up and running and your battery life working consistently to your expectations. Would you please email me at Kaitlyn.rosenthal@ring.com?

      I would appreciate your time.

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 1 out of 5 stars

    Stay Away

    Posted
    Sean

    Not happy with it. I have the Ring doorbell and besides the lag time it takes to get a notification it works fine. Wanted to like this especially since it has the solar panel it makes it much more convenient. After reading reviews here and elsewhere it seems like common issues....light turns on for no reason, rarely picks up motion, battery drains very quickly (definitely get the solar!), live view works about a third of the time. I have had some grainy videos but it’s not bad. Have rarely had the speaker issue that seems to come up either but all in all I’ll be returning this. Maybe gen 2 will perform better. Ring needs to step it up to stay in the game. Too many cameras out there to choose from, but right now they have the chance to take the lead with the solar and spotlight added if they can get it working properly. Oh and customer support was of no help. Pull the battery out and put back in. Then while waiting on them to do whatever they were doing they disconnected me after being on hold for 30 minutes in the first place. Guess I’ll just run a line and get a Nest or something equivalent. Update: Contacted customer support AGAIN to return this and after 30 minutes got told the department that has to sign off on the return was closed and it would get taken care of first thing in the morning. A day and a half later I had to contact them again so they could send me a generic email to return it but I have to pay to ship it back. I can go to the local Home Depot or Best Buy and buy it and return it and it doesn’t cost me anything. Why am I having to pay for something that doesn’t work? It’s not like I’m returning just because I changed my mind. Ring needs to look at their online reviews and fix this problem! I won’t ever buy another product from them. Too many other and better competitors.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi Sean,

      I am so sorry to hear about this unfortunate Ring experience, this is by no means the Ring experience that we intended for you to have. I understand that you have invested a lot of time, money, and energy into trying to get your Ring device to work for you and I would like to ensure that your efforts are not wasted. With that being said, I do that you noted already being in contact with our Customer Support team, however, I would appreciate the chance to step in and personally assist you. It is imperative to me that we get your Spotlight Cam up and running consistently to your expectations and I would like to ensure that I do this with no further hassle for you.
      If you would be so kind as to email me directly at Kaitlyn.rosenthal@ring.com I am both eager and ready to turn your Ring experience around.

      I look forward to hearing from you.

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 2 out of 5 stars

    Great Features but Disappointing Image Quality

    Posted
    GreendaleE

    I purchased the Spotlight Cam with solar panel kit directly from Ring. The design of the camera and solar panel is really nice and having the lights, motion sensor and camera similar to the Flood Light Cam was what I was looking for. Unfortunately the camera quality is really lacking. I thought for sure the unit I received was defective due to the much better image quality on the other Ring products I own (Doorbell 2 and Floodlight Cam). I contacted Ring service, after several days of tag your it emails and unhelpful corrective suggestions, Ring agreed to send me a replacement camera. I have to return the first camera at my expense. I installed the replacement camera today and the image quality is identical (not good). It seems the battery and battery solar powered versions of this camera have the same image quality which is inferior to the Doorbell 2 and Floodlight Cam. I have attached the images from both the original and replacement cameras as an example (note the lower resolution and blurry edges from the lens/camera design). The other features of the camera seem to work ok, witch the motion sensing distance adjustment very finicky but workable. I will keep this camera due to the need for a solar powered model, but I caution others to be aware of the image quality before purchasing and don't expect the same level of image quality as the other Ring products currently offered. Needless to say, I am disappointed with this product. (Best Buy won’t accept the photos, too large???)

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hello GreendaleE,

      I am so sorry to hear about this poor Ring experience, this is not the Spotlight Cam experience that we intended for you to have. It is imperative to me that we get your Spotlight Cam up and running consistently to your expectations and I would like to make this happen for you today. Would you be so kind as to email me directly at Kaitlyn.rosenthal@ring.com so that I can assess and resolve the poor video quality that you are encountering?

      I look forward to assisting you.

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 5 out of 5 stars

    They light up the yard

    Posted
    TriedIt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was the 2nd pair of spotlight cameras I put up at my house, because we had one on the front of the house that didnt sctivate when a car parked along the street was stolen from our house. (we had the sensitivity at mid level because we dont normally park on the street, but this was a guests car.) We recovered the stolen car a couple days later. But we started noticing suspicious activity at night, once we increased the sensitivity of our 1st cameras and started paying attention in the days following the theft, including a vehicle we didnt recognize stopping for a minute right alongside the car that had been stolen, the night after we got it back. So these 2 cameras went on trees near the road, looking both ways down the street. They light up the street every time a car or pedestrian approaches our address. Suspicious sctivity stopped the night after I put them up. I wish the batteries lasted longer. I get about 10-12 days total out of the 2 batteries in each camera, but we keep them on the highest sensitivity and frequency. Nothing happens near our home that isn't recorded now. Ring charges $100/year to save everything, so plan on that if you want your videos saved for later use. Havent found anyway around that, but there's no limit on the number of cameras or amount of data you're allowed to store, so we get our money's worth from it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Pros and cons

    Posted
    Scott6271
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought the ring system because I wanted modern wireless security. PROs: incredibly easy to install and set up. Just download the app on your smartphone scan bar codes and place cameras, door bell, sensors, and key pads. Which are all user friendly. Get instant alerts on your phone when any sensor or the cameras are tripped and talk through your phone through the camera immediately which is another nice feature. CONS you will need solar panels and or get the optional second battery for the cameras. They loose charge quicker than expected. When setting the distance to trigger the cameras it is not an exact science and rain, and other unintended movements cause camera alerts. Should have a setting for only human size targets to set off alert and camera. The lenses also fog up and are subject to glare due to sunlight. Was also disappointed that even though I spent about $1400.00 and will have to spend about another $500 on another components, another wi fi extender, solar panels and the extra battery for cameras, carbon monoxide and smoke detector, that they don’t throw in a yard sign (it’s around $50) I also only received 4 window stickers (also sold separately) so ring is missing the free advertising opportunity by not giving these items for free because I will buy generic video surveillance yard signs on Amazon about $10 each since customer service won’t reply to my emails.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not a reliable security camera

    Posted
    Alabamastronh67

    This is my honest review and my constructive criticism in regards to the Ring Spotlight Camera Battery. First of all, this device is total waste of money and should BE remove from the market!. First week, it was doing great then all of the sudden, whenever it detects motion, the subject freezes up and disappears all of a sudden. Live view never works 50% of the time, when it works it takes 15-20 seconds to pull the image recording. Next, ring disclosures states the battery last for 6 months, had it for a week with the lowest minimal motion alerts settings on the Ring App and already at 25%!!. Also, set the motion zones the lowest setting, almost to minimum and still picks up cars like crazy even though the street is 25 feet where the camera is mounted. To top it off, I am also having issues with the Ring Doorbell where the subject freezes up and disappears all of a sudden. AND NO, it is not my network or internet speed as the generic robotic script that Ring Customer Services Rep would always blame or tell customers who are having this issue since i am NOT the only one. There are numerous customers who are having this issue but Ring has NOT found a solution as of yet other than telling the customer to restart or reset the device. I spoke to almost everybody from ring customer service and found No resolution which tells me this ring devices are not reliable.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi Alabamastronh67,

      I am so sorry to hear about your poor Ring experience, this is by no means the Ring experience that we intended for you to have. While I do see that you mentioned already being in contact with our Customer Support team, I would greatly appreciate the opportunity to connect with you directly. It is imperative to me that we turn your Ring experience around and I would like to personally make sure that we do this with no further hassle for you. With that being said, would you be so kind as to email me directly at Kaitlyn.rosenthal@ring.com?

      I would like to get to work on drastically improving your overall Ring experience.

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring