Customer Ratings & Reviews
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Customer ratings & reviews
Good Security cameraPosted
Clear, wide angle view, alert notification is the reason why I got the ring spotlight system. Wifi distance however is not what I expected for the price I paid. I needed a chime pro in order for the ring to connect to my home wifi. I also still get disconnected multiple times a day. I am just hoping that it's not gonna happen on the time I needed it to capture an incident.
I would recommend this to a friend
I tried everything I could think of to make this thing work. It always had poor wifi signal and it constantly go offline. It was only 15ft away from my wifi router and it would still go offline. Bought and expensive wifi extender and it would still go offline. Placed the wifi exterder half way like they suggest and still poor signal and still go offline. I have the ring doorbell and no problem at all. This ring spotlight cameras are worthless. Ring needs to fix that problem. Don't buy it. Save yourself a headache. Spent almost 1 hr with ring customer service with no solution. I am returning it asap.
No, I would not recommend this to a friend
Oh no, this is not the Ring experience that we intended for you to have. I do, however, greatly appreciate all the time and energy that you have invested in trying to get your Ring device to work for you and I would like to step in and make sure that your efforts are not wasted. With that being said, would you be so kind as to email me directly at Kaitlyn.email@example.com?
I would appreciate the chance to improve your experience.
Kaitlyn R., Customer Satisfaction Specialist
Decent camera, easy setup. Motion alerts delayedPosted
Minus 1 star for random delays on motion alerts, despite the delayed alert when motion is sensed, the cloud recording generally captures whatever event caused the motion, so it's not a communication issue with wifi or the internet. I use Ubiquiti Unify wifi access points, and my upload/download speeds are above the recommended speed by the manufacturer. Wifi signal strength is also very good to each device (appx 80% at minimum). So far I have 3 of these battery cameras, two of which are charged by the accessory solar panel (see separate review), making them virtually maintenance free. One battery only camera has two batteries in it, and I have other spare batteries fully charged, which I will "rotate" when a battery reaches a low level. Camera seems to use the "right side" battery first, then guessing it switches to the "left side" when the other is depleted, but I plan to swap it before that happens. Live view is enabled on all devices and doesn't seem to impact battery life very much. App review: Android app is able to fully report health status, Windows 10 app doesn't report battery status (not sure if it will report low battery or not, haven't encountered any low batteries yet), and the Mac app only reports the battery in the "right" slot, will alert on a low battery if even a fresh battery is in the left slot. Even though the battery spotlight cams have lights and sirens on them, the lights and siren can only be activated from the Android app, Windows and Mac app don't have that option, but do have the option for lights/siren on the "wired" spotlight cam, which is the same as the battery spotlight cam, except it plugs directly into an A/C outlet, and has motion zones that can be customized based on areas the camera is able to see. Android, Windows, and Mac apps all can use two-way talk on either camera type, please note that a microphone is needed on the Windows or Mac. Hope the manufacturer updates the Mac and Windows apps to be consistent with Android. I can't comment on the iOS app since I don't own a device that uses that platform.
I would recommend this to a friend