Customer Ratings & Reviews

Hello Bashula,

It's great to learn that overall, you are enjoying your Ring Spotlight Camera. These devices can make a great addition for those looking to add extra light and security to their homes. You can always count on 1080p HD video, two-way audio, and a built-in siren. Our team is here to ensure you are getting the most out of your camera.

In order to get the best motion detection and field of view, you'll want to ensure your camera is mounted at 9 feet off the ground. This also reduces the chances of unauthorized access to your device. Below is an article that goes into more detail on positioning your camera.

https://support.ring.com/hc/en-us/articles/115003821023-Proper-Positioning-for-Your-Spotlight-Cam-Battery

You can also connect your Spotlight Cam Battery to a Ring Solar Panel for a continuous charge. Learn more about our Solar Panels here: https://ring.com/products/solar-panel

We would love to hear more about your experience with Ring, and invite you to share with other Ring users like yourself on our Community Page: https://community.ring.com/.

All the best,
Marlom at Ring

Hello Scotts,

Thank you for sharing your experience with the Ring Spotlight Camera. We are happy to read that it is adding an extra layer of security in your home and working as intended.

We believe that stronger communities are the key to safer neighborhoods. That’s why we’re driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Thank you for taking the time to share your experience with us, we appreciate you! If you didn’t already know, you are also able to share your experience on our Community forum, here: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello BlackFridayPricing,

Thank you so much for showing interest in our products. We understand how important it is to have the necessary information to make the best purchasing decisions.

Based on your review, it seems that you may have forgotten to purchase your items during the Black Friday Sale. If this is the case, we recommend checking back often to see what new sales have started.

We encourage you to share your experience with Ring on our Ring Community page, to find more information regarding your concerns, as well as helping others like yourself: https://community.ring.com/.

Thank you, Jamila with Ring.

Hi TrishG,

The Ring Spotlight Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera is a battery powered camera. This versatile wire-free HD security camera protects every corner of your home, and lets you see, hear and speak to anyone on your property from your phone or tablet.

If you have a question about a Best Buy order, an issue with service, or product offering, contacting Best Buy at https://www.bestbuy.com/site/help-topics/backorders/pcmcat316000050001.c?id=pcmcat316000050001, is normally the best course of action. Once you speak with a representative, you should be able to find a fair solution to your problem relatively quickly.

If you have any additional questions, please reach out to us on our community forum at https://community.ring.com/. We look forward to hearing from you soon!

Sincerely,
Danielle from Ring

Hello Up3tn,

We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. Thank you for taking the time to share your experience with us. At Ring, we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Having the peace of mind that you purchased the Ring XXX for is critical.

All of our doorbells and cameras are designed to be a fairly simple, DIY (do-it-yourself) type of installation. We strive to include all needed parts, tools, and instructions to make the process seamless for our customers. However, in some installation instances and unique home environments, assistance from a qualified professional or someone familiar with installing Ring products may be best.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences. You can find other useful installation information at https://community.ring.com/ for your Ring device.

Thank you, Jamila with Ring

Hello Rick, Thank you for bringing this to our attention by writing your review. We completely understand the relevance of having your Ring Spotlight Camera Mount up and running so you are able to monitor your home. Having peace of mind that your device’s wifi connectivity is solid, is very important. This ensures that you do not have to reset your camera often. Rest assured, we are here to provide you with a solution to your reset button concern.
After reading your review, it seems that you are waiting on a replacement on your Ring Spotlight Camera. Have you tried power cycling the device? This would deliver the same results as a device reset. A power cycle entails flipping off the switch that controls the camera for 30 seconds. Then flipping it back on and reconnecting the Ring Spotlight Mount to your home’s wifi network through the Ring App. If your device isn’t controlled by a switch, you can toggle off the breaker and unhook the wiring to the camera for the same result, a power cycle.
We understand the importance of being able to receive ample technical or product support, when it is needed. Our informative online support site is available here: https://support.ring.com/hc/en-us. You can also contact us 24/7 via telephone or from 5AM - 9PM MST (US) via chat. Please visit our customer care site for more information on how to get in touch with us to resolve this concern: https://support.ring.com/hc/en-us/articles/360036196372.
As another resource, Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Spotlight Camera device.
Thank you, Jamila with Ring

Hello jadabug,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring device right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding your Ring device. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hi Joseph,

Thank you for taking the time to share your Ring Spotlight Wireless Camera experience with us. We know the importance of receiving accurate motion alerts from your Ring device. This camera is designed to detect activity within your monitored zones, so you know when activity is happening at your home.

There are two main reasons for excessive motion events: device placement and motion settings. The first is the most critical, as placement affects how effective your motion settings will be. For the best results, this device should be mounted 9 feet off the ground, and pointed in such a way that avoids unnecessary movement. For example, if monitoring a driveway, tilt it away from the road and sidewalk to avoid cars and pedestrians walking by. To learn more about optimizing your motion, please read the articles below.

https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency
https://support.ring.com/hc/en-us/articles/115003821023-Proper-Positioning-for-Your-Spotlight-Cam-Battery

Please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you.

All the Best,
Danielle from Ring

Hello jd8457,

Thank you for taking a moment to leave your review of the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

Based on your review, it seems that you are having trouble with your Ring Spotlight Camera picking me up the correct motion. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Steve,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi Elvis,

This is not the experience that we intended for you to have. At this point, I would appreciate the chance to connect with you directly so that I can investigate this for you further. Please email me at [email protected].

Thanks,

Kaitlyn R., Customer Satisfaction Specialist
[email protected]

Hello GV4269,

We are happy to have you as a part of the Ring Community, and thank you for sharing your experience with us! Extending the time between manual charges of your Ring Spotlight Camera battery is vital in monitoring your home security. The Ring Solar Panels are intended to be a power source to help charge and extend the battery life.

The ability to recharge the battery varies based on device settings, motion notifications, and sun exposure in the area of placement. As soon as you plug it into the Ring Spotlight Cam it starts working, but only provides power when getting direct sunlight. If your cameras experience a lot of activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, or change the motion frequency. Making these adjustments will in most cases extend the battery life.

We appreciate the value and trust you have placed in owning Ring devices to secure your home. Ensuring the solar panels are performing to meet your needs and expectation is our top priority. Please reach out to us today at https://community.ring.com/ for additional tips and support.

Sincerely,
Danielle with Ring

Hello Justme,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/ so that we may assist with finding a resolution to your concerns.

We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring