Customer Ratings & Reviews

Hi EdB1.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Stick-Up Cam Pro right away. The security features and technology provided by the Ring Stick-Up Cam Pro are incredibly valuable to your peace of mind, and receiving a device that is missing parts is not the experience we want any of our neighbors to encounter during the purchase process. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you have some concerns regarding the charging cable provided with your device. The Ring Stick-Up Cam Pro uses a Ring Quick-Release Rechargeable Battery. It is charged using a common micro-USB cable, such as the orange one included in your Ring box.

To charge the battery, you must first remove it from the camera. Then, plug it into any USB power source. The battery can take around 5–10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or a wall outlet.

The Ring Stick-Up Cam Pro does offer a dual-power option, which requires the Indoor/Outdoor Power Adapter (sold separately). This power adapter will plug directly into the camera instead of the battery. When plugged into an outlet, the Stick Up Cam Pro will be powered by the adapter and will use the battery as a backup.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi FellowShopper.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Stick Up Cam online and working properly so you can keep your home secure. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like you are experiencing connection issues with your device. Usually, a device falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

We also recommend adding a Ring Chime Pro to your network. The Ring Chime Pro simply plugs into a wall outlet between your router and the Ring Stick Up Cam to assist with the wifi signal strength to the device.

For more information on your Ring Stick Up Cam, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Sincerely,
Matthew from Ring.

Hi BeeCee.

Thank you for taking the time to share your feedback with us. We are pleased to read that you are finding value in your Ring Stick Up Cam Pro. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We invite you to reach out to our community if any additional information is needed regarding your new Ring device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.

Thank you,
Melissa from Ring.

Hi Theboys.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Stick Up Cam Pro and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.