Customer Ratings & Reviews

Hi Alfred.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam Plug-In to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Stick Up Cam Plug-In are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the video quality concern you mentioned in your review.

It sounds like the device is not performing as expected. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video issues that you may experience with Ring doorbells and cameras.

Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable.

Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device. Open the Ring app. Tap the menu (☰). Tap “Devices.” Select your device. Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera. Answer the event and examine the resulting video.

We have listed some possible outcomes from this test here:

1. The footage is crisp and clear.

If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extending your wifi signal with a wifi extender like the Ring Chime Pro.

2. The footage is heavily pixelated.

If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds.

3. There are severe pauses in live video.

If your video pauses, stutters, or gets frozen and your wifi speed meets the minimum standards, try rebooting your router. Unplug your router, wait 30 seconds, and then plug it back in. It should take three to four minutes to reboot. Then, test your Ring device again and see if there's any difference.

4. There is a long delay before your video starts.

This is also caused by slow wifi speeds. Assuming you have high-speed internet, reboot your router and the mobile phone, tablet, or PC you're accessing the video feed on. Test an event when it's back online to see if there's any difference.

For more information on your Ring Stick Up Cam Plug-In, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi F34RL3SSL34D3R.

Thank you for taking the time to share your experience with us. We understand the importance of having a smooth setup and installation process with your Ring Stick Up Cam so that you can begin using it right away. The Ring Stick Up Cam is designed to be a DIY home security solution that can be trusted to provide you with lasting coverage. We can definitely provide you with more information regarding the installation concern that you mentioned in your review.

It sounds like the device is not performing as expected. The Ring Stick Up Cam is our leading indoor and outdoor-ready security camera with flexible mounting options. Your Ring Stick Up Cam will be happy just about anywhere, indoors or out. It can sit on its own stand, or mount to a wall or ceiling. If the view from your Stick Up Cam or Stick Up Cam Pro is upside-down, inverted or rotated, your camera is most likely not in its ideal mounted position.

We have included the installation instructions for the Ring Stick Up Cam here:

1. Charge the provided battery.

Fully charge the provided battery using a USB power source and the orange cable until the battery’s LED light is green.

2. Remove the battery cover.

Twist the battery cover counterclockwise to unlock, then remove it from your Stick Up Cam.

3. Choose a location.

Choose the spot where Stick Up Cam can provide the view you want.

4. Remove the base.

Unscrew the base using a standard Philips-head screwdriver.

5. Attach the Stick Up Cam Mount.

Attach the smaller end of the Stick Up Cam Mount to the rear of the Stick Up Cam. Screw it into place using the large silver screw that comes in your Stick Up Cam Mount packaging.

6. Attach the rubber pad.

Be sure that the white rubber pad is attached to the base of the Stick Up Cam Mount. Otherwise attach it by pushing the rubber pad into the base of the mount.

7. Swivel the stand.

Once you've attached the mount to the back of your Stick Up Cam, swivel the mount so that the base is above the camera..You will not be able to change the orientation of upside-down videos in the Ring app. (if you have a Ring Protect Plan).
Make sure to install your camera right side up.
We recommend getting an adjustable Stick Up Cam base if you need addtional mounting options.

8. Place the camera.

Place the Stick Up Cam where you want to mount it, rubber side down.

9. Screw in the camera.

Use the three mounting screws to secure the Stick Up Cam Mount base to the ceiling.

Important: Use the enclosed drill bit to drill holes in the ceiling, then push the enclosed anchors into the holes when installing on masonry or stucco.

10. Replace the cover.

Slide the back cover of the Stick Up Cam back into place. Use the star-shaped end of the screwdriver included with the Stick Up Cam to tighten the attached screw.

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.