Customer Ratings & Reviews

Hi Jeff.

Thank you for taking the time to share your experience with us. We understand how important it is to be able to connect to live view quickly. Live View is an important feature that gives you peace of mind by allowing you to see who is on your property at any given time. We are eager to provide you with a solution for the connectivity concern mentioned in your review.

It sounds like the device is not operating as intended. If you are experiencing a delay when loading the live view, this could be due to a connection issue with either your mobile device or your Ring device. We recommend checking the signal strength of your device by following these steps:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the Ring device you would like to test.
Tap on the Device Health tile.
Scroll to Signal Strength under the Network section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.

Try turning the wifi off on your phone and see if the cellular data works faster. For an enhanced notification experience, we recommend turning on the Rich Notifications feature in the Ring app. Rich Notifications send you a snapshot image of what’s happening in front of your Ring security camera or video doorbell so you can easily see what’s going on without needing to open the Ring app. They are included in your Ring Home subscription. You may need to update your mobile device's operating system and download the latest version of the Ring app to access the latest in-app features.

When a Rich Notification appears, you can expand the notifications to zoom in and see a bigger version of the image. The process of expanding the image is a little different for iOS and Android. On iOS follow these instructions to enable the feature: Tap and hold the thumbnail to open up the full-frame snapshot. On Android follow these instructions to enable the feature: Drag down the thumbnail to open up the full-frame snapshot. In some cases, in order to ensure you receive notifications as fast as possible, you may receive multiple notifications. A regular notification to your smartphone will be sent as soon as possible and then that notification will be updated with an image. Rich Notification snapshots are available on your phone until your notification is dismissed. We do not store Rich Notification snapshots in the Ring app. If your phone has a poor connection, we store the snapshot in the cloud for up to four minutes so that we can deliver it to you as soon as you are back online. In some cases of poor connection, you may not receive Rich Notifications. You can toggle Rich Notifications on or off by doing the following: Open the Ring app. Tap the menu (☰). Tap Device. Select a device. Tap the Device Settings tile. Tap Notification Settings. Tap Rich Notifications. Toggle on or off to update your Rich Notifications settings.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

Thank you,
Miyuki from Ring.

Hello drumthumper,

Thank you for taking the time to share your Ring Stick Up Camera Wired experience with us. It is imperative that your device detect accurate motion within your monitored zones, as this ensures you are notified when unwanted visitors approach your property. You should be able to enjoy the peace of mind that the Ring Stick Up Camera is designed to add to your home security.

The key to getting the most out of your Stick Up Cam Wired is making sure that the device is in an optimal position to pick up everything you want to see, whether you're mounting your camera indoors or outdoors. This article will help you place your Stick Up Cam Wired for maximum effectiveness: https://support.ring.com/hc/en-us/articles/360035469251-Proper-Positioning-for-your-Stick-Up-Cam-Wired.

All Ring devices make use of Advanced Motion Detection, which includes People Only Mode. This feature differentiates between people and other objects or animals. People Only Mode notifies you of motion if a person is detected in range of your device. Consequently, you'll receive less unwanted notifications, such as when a car drives past, or a pet comes in range of your device. Here is a helpful article with more motion troubleshooting steps, if needed: https://support.ring.com/hc/en-us/articles/360042728431-Advanced-Motion-Detection-in-Ring-Devices.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your motion detection concern.

Thank you,
Alexis with Ring