Customer Ratings & Reviews

Hi LindaZ.

Thank you for taking the time to share your feedback with us.

We understand how critical it is for your Ring Stick Up Cam Wired to notify you of meaningful motion events where the device is installed. The Ring Stick Up Cam Wired was designed to capture motions based on your specifications to help keep your home secure. We would love the opportunity to work with you and assist in finding the best settings for your home’s environment.

It sounds like your device is not picking up all the motion you are wanting. Using the Ring app, you can fine-tune the area your device covers. Higher motion sensitivity will increase the number of alerts you get.

To adjust the Motion Sensitivity slider in the Ring app:

Tap the menu (≡) on the top left of the screen.
Tap Devices.
Tap the device you want to view.
Tap Motion Settings.
Tap Motion Sensitivity.
Adjust the Motion Sensitivity Slider.
Tap Save in the upper right.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi MDBR.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The Ring Stick Up Cam was designed to activate based on your specific needs. We can definitely provide you with more information today on the concern mentioned in your review.

It sounds like you are using the modes to snooze the device when you are home and then turning it on when you leave. We have included the steps to change the mode of your device here:
Tap the menu (≡).
Tap Settings.
Tap Modes and Automations.
Tap Modes.
Tap which Mode (Disarmed, Home, Away).
Select the device you want to adjust.
Customize device setting according to your home needs.

If you don't want to change the camera's mode each time you leave your home, you can also use the "Motion Schedules" feature. We have listed the steps here for how to create a schedule for your Ring Stick Up Cam:

Open the Ring app.
Tap the top Menu (≡).
Tap Devices.
Select the device you'd like to apply the Motion Schedule to.
Tap Motion Settings.
Tap Motion Schedules.
Tap Add Schedule.
Name your schedule (Night Time, Morning, Evening, Custom).
Tap Continue.
Select the time frame you'd like to Turn Alerts Off or Turn Alerts On. (e.g. 1:00 a.m.- 6:00 a.m).
Tap Continue.
Select the days of the week you'd like to apply the schedule to.
Tap on the circles to enable the day you'd like to apply to the schedule.
Save your Settings.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community for more information on your Ring Stick Up Cam.

Thank you,
Melissa from Ring.

Hi Minene.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure that your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected in regards to audio. We are happy to hear that you are enjoying the befefits of the "Live View" feature. We have included some tips here to help you troubleshoot why your Ring device may be experiencing warped sound or no audio. Make sure the external volume is up on your mobile device (on the device where you're viewing your Ring videos or "Live View").

If your phone or tablet has poor service or internet, it could be affecting the audio of your "Live View" or your video downloads. Try turning Bluetooth off, then open "Live View" or view a recorded Ring video. Poor wifi can often cause Ring device issues, including capturing audio. We recommend following these steps in the Ring app: Tap the top menu (☰), then Devices. Choose your Ring Video Doorbell Wired. Tap "Device Health." Under the "Network" section, you'll see your device's "Signal Strength." If your "Signal Strength" (RSSI) is amber or red, your Ring device likely has a poor connection to your location's wifi. Try moving your wifi router closer to your Ring device. Open "Live View" in the Ring app and see if your Ring device's microphone is enabled. Open the Ring app. Tap the top menu (☰), then "Devices." Choose your Ring Stick Up Cam. Tap the "Live View" button. Check to make sure the microphone icon is enabled. You can also press the green phone icon.

If you have a Ring Protect subscription, you can view the recording to see what the audio sounds like. Check your audio privacy settings You may have your audio settings turned off for privacy reasons. Open the Ring app. Tap the top menu (☰), then "Devices." Choose your doorbell. Tap the "Device Settings" tile. Tap "Privacy Settings." Make sure "Audio Streaming" and "Recording" is enabled.
Reboot your Ring Stick Up Cam by following these steps: Open the Ring app. Tap the top menu (☰), then "Devices." Choose your camera. Tap the "Device Settings" tile. Tap "Device Health." Scroll down and tap "Reboot This Device." Wait a few minutes for your device to reboot.

We invite you to reach out to our community if any additional information is needed regarding your Ring Stick Up Cam. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello Photogirly26,

Thank you for taking a moment to leave your review on the Ring Stickup Camera. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/ so that we may assist with finding a resolution to your concerns.

We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hello Bboy,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Stick Up Camera right away. We thank you for choosing Ring to secure your home. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some help.

In this particular case, we’d suggest you reach out to Best Buy’s customer service at https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to your concern.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences directly with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Stick Up Camera device.
Thank you,
Jamila with Ring

Hello Rose,

Thank you for taking the time to share your experience with us, we appreciate it! Having a consistent and reliable video feed when you are home or away is crucial to your home security. That's why we're driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. We'd love to help address the connectivity issues you are experiencing on your Stick Up Camera Wired quickly, so you have a dependable security system in place.

If you're having trouble seeing a Live View, or a recorded video, that means there's a problem in the data transfer between your Ring device and the Ring app. As a result, your Ring app is unable to show you a Live View or display a video recording from your Ring camera(s). You might see a message that says Activating Device, but the camera eventually times out. To learn more about the most common causes of your Ring app not connecting to your device, and how to fix them, read the article below:
https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device

Please reach out to our team if the steps provided do not resolve your concerns, we'd be happy to discuss the wifi extender option you mentioned! Lastly, we are glad to hear that the Echo integration is working well for you!

Thanks,
Alexis with Ring

Hello BummedBoutBestBuy,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless pickup at your local Bestbuy! Rest assured we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/.We are confident that they will be able to provide you a resolution to the concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring.

Hello BobW,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring.

Hello Megatron24,
Thank you for sharing your user experience with us. Here at Ring, we fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Stickup Camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.
Here is a helpful article which walks you though additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.

Also, if your Ring Stickup Camera is not picking up the correct motion, we recommend adjusting your motion settings. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam. Please pay close attention to the Motion Frequency setting and consider adjusting this to frequent within the Ring App. Frequent gives you the most motion alerts and ensures you don’t miss any activity.
If you still have concerns regarding your Ring Stickup Camera motion detection, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/. Thank you, Jamila with Ring

Hello Massimo,

Thank you for taking a moment to leave your review on the Ring Video Doorbell. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi AmirT.

Thank you for taking a moment to leave your Ring Stick Up Cam rating. Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to read that you are enjoying the benefits of the ease of installation and user friendly features of the Ring Stick Up Cam. Ring Stick Up Cam is our leading indoor and outdoor-ready security camera.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if you have any additional questions or feedback regarding your Ring Stick Up Cam.

Thank you,
Melissa from Ring.

Hi awk1792.

Thank you for taking the time to share your experience with us. We understand the importance of having all of the parts that you need so that you can get your device set up and ready to use. Having your Ring Stickup Cam installed and powered on allows you to effectively monitor your home with peace of mind. We are here today to provide you with a resolution to your concern.

It sounds like you are missing the Ring Quick Release Battery from your package. We have included a list here of items that are included in the packaging with your Ring Stick Up Cam Battery:

Ring Stick Up Cam Battery Unit
Quick Release Battery Pack
Stand and wall mount accessories
Installation tools and hardware
Micro-USB cable for charging
User manual & quick-start guide
Security Sticker

If you are missing the battery, we encourage you to reach out to our Ring Customer Support at 1-800-656-1918. Agents are ready to assist you 24 hours a day.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hello Vohome,

We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.

Based on your review, it seems that you are having trouble with your Ring Stickup Camera picking up the correct motion. The Stick Up Cam uses infrared motion capturing to detect motion, within its field of view. You can use the Ring app to determine the Stick Up Cam’s motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Stick Up Cam will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stickup Camera device and its performance.

Thank you,
Jamila with Ring

Hello Jeff,

Thank you for leaving a review. We definitely understand the seriousness of your safety and security and assure you that it is of the utmost importance to us to fully resolve your concerns. Please know that we take your peace of mind and sense of security very seriously and we are here to get this taken care of for you.

Based on your review, it seems like you are unable to use your Ring Stickup Camera behind a window. Windows generally block heat sources, which means when the Ring device uses PIR (Passive Infrared) to detect motion, the Ring device will not be able to detect the motion through a window. There are a couple of scenarios when this can happen:

During the day, your powered Ring device uses Advanced Motion Detection, which is when the camera looks for changes physically in the environment. The Ring device should be able to see through a window during the day.

At night, your powered Ring device still uses Advanced Motion Detection but also uses Passive Infrared (PIR) to verify the motion. Since windows block heat sources, your Ring device will not be able to accurately view or record through a window at night. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360022650691-Motion-Detection-in-Ring-Battery-Devices.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello Gene,

We know how important it is to have peace of mind when it comes to your home security. Your Ring Indoor Cam is intended to provide this for you. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

We recently released the Rapid Ring App, which was designed to facilitate a speedy response when answering notifications. Rapid Ring is a "light" version of the classic Ring App with most of the features stripped out except for Ring device statuses and the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app instead of the original Ring App you'll be able to answer your notifications as quickly as possible.

Think of this app as a companion to the Ring App. You'll continue to use your original Ring App for all the settings functions built into your Ring devices such as checking video history or adjusting motion and video settings.

Please reach out to us directly so we can ensure the live view feature on your Ring Indoor Cam is working up to your expectations.

Thank you,
Antonio from Ring

Hello Travolta,

Thank you for leaving a review. I fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for me to be of assistance and find a resolution to your concern. To adjust your motion settings please do the following steps: Open the Ring App, Tap the three lines in the top left corner, Tap Devices, select your desired camera, Tap Motion Settings, here you can adjust the motion sensitivity of the camera. If you have any further concerns, please reach out to us directly at 18006561918. We look forward to hearing from you. -Jamila at Ring

Hello GKL9,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila, with Ring.

Hello sbels3,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring.