Customer Ratings & Reviews

Hi Cmgork, I know it's frustrating to encounter technical issues. The Stick Up Cam Plug-In is weather-resistant and has an operating temperature range of -5°F to 122°F (-20°C to 50°C). Extreme weather conditions or water exposure could cause damage to the Camera. If you have any other questions about your Stick Up Cams, check out the Ring Community https://community.ring.com/ to find answers from other neighbors. All the best, Ashley from Ring.

Hi TravisM.

Thank you for sharing your experience with us.

We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring Stick Up Cam is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion surrounding the optional Ring Protect Plans. The Ring Protect Plan is a subscription that gives you access to paid features for Ring devices such as video doorbells, cameras, alarm, and Car Cam. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

There are three Ring Protect Plans available for home devices, and one Ring Protect Plan available for Car Cam. Plans start at $3.99 per month. Visit our support center for more details.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello BEFman,

Thank you for leaving a review. Here at Ring hear your concerns and would like to lend some assistance. We continue to work hard to reduce crimes in neighborhoods. Ring strives to improve our products and services to be compatible with all environments and provide a great experience. Moving forward, if the Ring products and features are not matching your expectations, we have some options available for you.

Based on your review, it seems that you Ring Stickup Camera is going offline. If your Ring Stickup Camera is not working as intended, we recommend resetting the device. To reset your Ring Stickup Camera, press and hold the setup button for 10-15 seconds. Once the white light stops spinning, you can continue with setup. For more information on how to troubleshoot your Ring Stickup Camera, please see our help center article: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. Thank you, Jamila with Ring

Hi TerriM.

Thank you for sharing your feedback with us.

We understand the importance of having all necessary parts for the installation process, as this allows you to start using your Ring Stick Up Camera right away. What you describe is not the experience we want you to have, but rest assured that we hear you and are here to offer you some help.

In the box, you should receive the Stick Up Cam Plug-In, the Indoor/Outdoor Power Adapter, Screws and Wall Anchors, a User Manual, and a Security Sticker. If you cannot find the included hardware in the packaging, we recommend reaching out directly to the retailer or visiting our support center for information on spare parts kits.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Kudai,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home.


Based on your review, it seems that you are not fully satisfied with your Ring Stickup Camera. If your device is not working as intended we recommend resetting your device. To reset your Stickup Camera.press and hold the setup button for 10-15 seconds and release. Once the white light on the the device stops blinking proceed with the setup process. Please see our help center article for further help:https://support.ring.com/hc/en-us/articles/115001989986-Setting-Up-Your-Ring-Stick-Up-Cam-in-the-Ring-App.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hello Ekim, Thank you for taking a moment to leave your review on the Ring Stickup Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed. If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance! Thank you, Jamila with Ring

Hi Duke.

Thank you for sharing this feedback with us.

We understand how critical it is for your Ring Stick Up Cam Wired to notify you of meaningful motion events where the device is installed. The Ring Stick Up Cam Wired was designed to capture motions based on your specifications to help keep your home secure. We are here today to provide you with solutions that will assist you in finding the best device settings for your home’s environment.

It sounds like your Ring Stick Up Cam Wired is detecting more motion than you would like. We recommend you check your motion zones to see if there is anything that could be triggering a motion alert, such as a car, a moving tree, sunlight coming into the video, or shadows moving, and adjust your motion zones accordingly.

If you have a Ring Protect subscription, make sure you have enabled the Smart Alerts feature in the Ring app. You can then decide whether to record video and receive alerts when your device detects a person, other motion, or, for video doorbells only, a package.
Adjust the Motion Sensitivity slider in the Ring app:
Open the Ring app.
Tap menu (☰).
Tap Devices.
Tap the device you want to adjust.
Tap Motion Settings.
Tap Motion Sensitivity.
Adjust the motion sensitivity slider.
Then save in the upper-right corner.

Visit our support center for additional tips and tricks.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Maggielopez,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Stickup Camera right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Stickup Camera. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hello Jeff,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring.

Hello Descent,
Thank you for taking the time to leave a review. We understand how important both the audio and video features are on your Ring Stickup Camera. This ensures that you are able to see and speak to the person who is at your door, in real time. The Ring Stickup Camera is intended to provide you with peace of mind in your home security. Rest assured, we are here to provide you with some solutions to resolve the audio and video concerns you expressed.
After reading your review, it seems that you are having trouble with the audio and video on your Ring Stickup Camera. If you are having audio trouble with your Ring Stickup Camera, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stickup Camera concern.
Thank you, Jamila with Ring

Hi ArnoldW. Thank you for taking the time to share your experience with us. We are saddened to hear that your Ring Stick Up Cam Wired did not arrive from the retailer when it was intended to. It is vital that your device arrive in optimal condition within the shipping time frame expected. This ensures you are provided with the peace of mind, in your home security, that you purchased it for.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this installation concern.

At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum today. We appreciate that you have chosen Ring to secure your home and look forward to providing you a solution so that you have a device you can rely on.

All the best,
Melissa from Ring.

Hello Reyrey,

We know how important it is to be able to see and speak to the person that is at your door. The doorbell is intended to provide you access to the camera for your peace of mind. Here at Ring, we take your security and peace of mind seriously. Please know that we are here to ensure that we can find a resolution together.

Poor video quality can be attributed to the wifi/bandwidth connection. One of the most important measurements in your Ring security network is the strength of your wifi signal. You may run a special connectivity test at any time to see if a bad wifi connection is responsible for problems with your device. We have included step by step instructions below:

-Open Ring app
-Hamburger Menu/ 3 Lines
-Select Devices
-Select a Ring device
-Select Device Health
-Select "Test your Wifi" under the Tools Section
-Tap "Start test
-Once the test is done, Enter your Results from the Speed test

Sometimes, even with high internet speeds, the connection is not as strong at the location of the Ring device. It is imperative that we get your Stick Up Cam setup and working to its full potential.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stick Up Cam.

Thank you,
Antonio from Ring

Hi Rich.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Stick Up Cam right away. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not performing as expected. We recommend following these steps to set up your Ring Stick Up Cam in the Ring app:
Open the Ring app.
Tap the menu (☰).
Tap Set Up a Device.
Tap Security Cameras.
Tap the blue I’m Ready to Scan button.
Use your mobile device’s camera to scan the QR code on the device’s packaging.
When a green square and a pop-up with your device image appear, the code has been recognized.
Enter the location where your Ring Stick Up Cam is being set up.
If this is your first time setting up a Ring device, the Ring app will ask you to use your phone’s location services to pinpoint your location.
Give your camera a name.
You can proceed with the device’s default name or give it a custom name.
Connect your doorbell to Ring.
iOS: Tap Join when the Ring app asks to join the Ring wifi network.
Android: If your device does not automatically connect to the Ring wifi network:
Exit the Ring app.
Go to your mobile device’s Settings.
Tap wifi.
Select either Ring- or Ring Setup.
Once connected, close your Settings app and return to the Ring app.
Tap Continue in the app when the blue light stops flashing.
Connect to your preferred wifi network.
Once your device automatically finalizes the setup process, it will be ready to use.
Our support team is available 24/7 if you have any questions or need further assistance getting your device set up.

Please follow these steps to link your Ring doorbells and and security cameras:
Tap menu (☰) in the top left corner of the screen
Tap Devices
Select any one of your Ring devices
Tap Linked Devices
Tap each camera you would like to set to auto-record

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi ViMa, I'm sorry to hear about what happened with your wifi network. It's definitely important to maintain a secure network, as any device connected to your wifi can become vulnerable if a bad actor access your network. I'd recommend contacting your internet service provider regarding your wifi security. As for videos from your Stick Up Cam, you should be able to view these as long as you have an active Ring Protect Plan subscription. If you need help with your Ring Protect Plan, our support team can assist with this. You can get in touch at one of the numbers available here https://support.ring.com/hc/en-us/articles/213608406#callus. All the best, Ashley from Ring.

Hello bdp1,

Thank you for taking a moment to leave your review on the Ring Stickup Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Debs54,

Thank you for taking the time to share your Ring Stickup Camera experience with us. We appreciate it. Our products are intended to provide you with long-term peace of mind in terms of home security.Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!

To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/or 1 (800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.

We are eager to get a solution in place for you so you can monitor your home and get notified in a timely manner of visitors approaching your door. We look forward to hearing from you soon!

Thank you, Jamila with Ring.

Hello PickleRicksRevenge,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello Disk,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Stick Up Camera right away. What you describe is not the experience Ring intends for you to have. Rest assured, we hear you and are here to offer you some assistance.

The Stick Up Camera can be mounted anywhere indoors or out, it can sit on its own stand or be mounted to a wall or ceiling (with a special universal mount, sold separately), but works best when approximately five to seven feet off the ground. This device was intended to be a simple do-it-yourself type of installation, but we can understand why you may need, or want, some professional assistance. Here are helpful installation instructions if a friend, neighbor or family member is able to assist you with the process: https://support.ring.com/hc/en-us/articles/360033564511-Physically-Installing-Your-Stick-Up-Cam-Plug-in and https://support.ring.com/hc/en-us/articles/360032481192-Setting-Up-Your-Ring-Stick-Up-Cam-Plug-in-in-Your-Ring-App.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stick Up Camera installation experience.

Thank you,
Jamila with Ring.

Hello pablo,

We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.

Based on your review, it seems that you are having trouble with your Ring Stickup Camera picking up the correct motion. The Stick Up Cam uses infrared motion capturing to detect motion, within its field of view. You can use the Ring app to determine the Stick Up Cam’s motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Stick Up Cam will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stickup Camera device and its performance.

Thank you,
Jamila with Ring

Hello RING,
Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.
Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days you can chose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.
We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.
Thank you,
Jamila with Ring