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Ring - Video Doorbell 2 - Satin Nickel-Front_Standard

Ring - Video Doorbell 2 - Satin Nickel

Model: 8VR1S7-0EN0/88-0201-NC-USASKU: 5839307

Customer rating

Rating 4.5 out of 5 stars with 3600 reviews

93%
would recommend to a friend

Expert rating

Rating 4 out of 5 stars with 14 reviews

Pros

Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Easy set up and install, working well

    Posted
    Labby
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have quite a few smart home devices, including a house full of Hue bulbs, smart switches, garage door controller, smart lock, Google Home and Alexa devices. I use SmartThings as my h.a. hub, and also use Stringify for some of my automations. The Ring Doorbell 2 is a nice addition to my set up. First impressions: The Ring Doorbell 2 was nicely packaged and included all the tools and hardware necessary to install, including the little extras like additional wire for hardwired installations where the existing wiring is a bit short. The two included faceplate options are attractive, and it is nice to be able to change these out as desired. The unit feels well made and looks good. Set up and install: The set up and install couldn’t have been easier. Connecting to the network was very straightforward. I have not experienced any connection problems. The Ring easily integrated with the SmartThings hub. Tip: for the best SmartThings integration, change your Device Handler Type to “Ring Doorbell Pro.” This will allow viewing of video within the SmartThings app. We installed the Ring to our existing doorbell wiring. This was extremely easy. Ring provides all the tools you’ll need to do this, including a wedge kit if you need to angle the device. We used the wedge for two reasons. Firstly, it was being installed on a wall adjacent to the door, and the door is inset in a shallow alcove. Secondly, our home’s finish is a rough stucco pattern. This would not have allowed for an flat, even installation surface. The wedge came in handy to rectify potential issues that may have arisen from either of these factors. I was concerned the wedge might not look nice, but it blended well. Motion Detection Functionality: Notifications have been adequately fast and consistent to my iPhone, iPad and Samsung Galaxy S8, with very little lag. I have an automation set up to turn on my Hue porch light at night when motion is detected. There is very little lag here, as well. We took into consideration the physical installation tips to optimize motion detection. As well, we’ve used the app to reel in the distance of the detection. I am not picking up too much undesired activity. The first day, I was picking up a lot of people walking on the sidewalk, but I reeled it in a little more, and that has been greatly improved. And, the device is doing a good job of detecting motion when it should. Camera Functionality: The camera shows a nice, clear picture. I have a lot of bright afternoon sun on door side of the house, and the camera needs a moment to adjust, but once it does, the quality is nicer than I expected. I like that I can have Alexa show me the doorbell camera, as well. I’m using Live View mode, so I can invoke a view from Alexa at any time, whether there is motion/ button press or not. There is lag when opening the video view in the Ring app or with Alexa. While it is faster than the 30 seconds before it becomes a past event, sometimes the activity is gone before video opens, and I have to wait for the saved video in order to see the first few seconds. I don’t know the cause of the lag. Is it the app? The WiFi hardware? Physical interference between the router and the Ring device? A combo of factors? While I don’t know the answer, I hope Ring will address, as it seems to be the weak point of the device. App and cloud storage: The app is adequate. I think it would be nice to be able to easily create stills and edit within the app. It would also be nice if more of the account options could be handled directly in the app rather than having to go to the website. The cloud storage of 60 days for only 3.00 per month seems very fair. Honestly, I am shocked at the number of people complaining about a rather nominal fee for a service that requires Ring to maintain the required infrastructure that allows them to provide that service. There is no “scam” or “bait and switch” going on here. Ring is up front about the terms and the fact that not using the service is limiting. However, I do think a complaint is valid for people who are experiencing enough lag issue that it keeps them from being able to view the video before it becomes a past event. While I can always catch most of my video before that happens, I often miss the first few seconds. Apparently, the lag is bad enough for some people that they miss the whole video. Conclusion: All in all, the Ring Doorbell 2 is an easy to set up and install device that seems to respond well to motion, provide timely notifications, and take good video. While there is room for improvement, I am overall happy with my purchase, and enjoying the device.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Laggy, buggy, and sometimes just doesn't work.

    Posted
    Andrew
    • My Best Buy® Elite Plus MemberElite Plus Member

    We bought into the Ring hype recently, and installed multiple doorbell 2 units and chimes. It's been nothing but a headache since. The Ring system requires a cloud service, and it will actually just stop working if there are any problems anywhere in between. After fighting with it for days to make it work at all and working with support who only seems to be trained enough to blame your WIFI, we finally got it working with good signal strength. The first problem, the Ring Doorbells couldn't communicate with the WIFI it was assigned too because there was another WIFI network in close proximity that interfered with it even though it was on a different channel. The Ring extenders don't allow you to set the WIFI channel, so the only way to correct poor signal to an extender is to relocate the extender somewhere that it doesn't conflict with your neighbor's WIFI or to not use an extender at all. Lesson learned. The next problem is the lag. Many times people come to the door, and the Ring device notifies 30-60 seconds later if not longer. It's rare that a notification event happens within a few seconds. There are times when we've come in the door, and walked all the way to the other side of the house before the event hits. Other times, it never comes in at all. Again, support blames your WIFI rather than their own awful cloud service. Right now, my front doorbell 2 has an RSSI of 45 and my ISP bandwidth measures 75/10 but if you wave your hand in front of the doorbell it'll be a solid 30 seconds before the chime on the other side of the door goes off, and it could be a minute before you get the notification on your phone. Half the time you answer the doorbell on your device, you'll get a black video with the controls overlay. If you stop and restart the app, it'll sometimes fix that. Sometimes it won't. At times when you answer the doorbell or just select live video it'll hang at sending credentials or activating the device. If you look at the doorbell on another device at the same time, it'll report healthy. Even looking past all of that, they didn't bother to scale their cloud systems in preparation of Halloween last night resulting in a huge outage. It's hard to know if there are kids at your door if nothing happens when they ring the doorbell. What made it worse was the fact that they had these really cool halloween sounds, but none of the kids got to hear them. As I was writing this review, an Amazon delivery came. The person rang the doorbell, left the package, went to his car, and drove off before the notification came through. That’s just not acceptable for the amount of money you spend on this system. The bottom line, I really wanted to like the Ring system but due to the amount of latency, the number of missed chimes, the constant failing video, and their support only being able to blame on my personal WIFI and ISP, I'll be returning it and getting my money back.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi Andrew,

      I am so sorry to hear about your poor Ring experience, please believe me when I say that this is not the Ring experience that we intended for you to have. I do see that you noted already being in contact with our Customer Support team, however, with that being said, I would appreciate the opportunity to connect with you directly. I would like to personally investigate both the delay and connectivity issues that you are encountering. It is of great importance to me that your Ring device is working consistently to your expectations and I would like to ensure that I make this happen for you as soon as possible. With that being said, if you would kindly email me directly at Kaitlyn.rosenthal@ring.com I would like to get to work on providing you with the best possible resolution.

      I would appreciate your time and the chance to drastically improve your Ring experience.

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 1 out of 5 stars

    Recommend to stay away from fault device

    Posted
    Karthik

    First impressions: The Ring Doorbell 2 was nicely packaged and included all the tools and hardware necessary to install, including the little extras like additional wire for hardwired installations where the existing wiring is a bit short. The two included faceplate options are attractive, and it is nice to be able to change these out as desired. The unit feels well made and looks good. Set up and install: The set up and install couldn’t have been easier. Connecting to the network was very straightforward. I have not experienced any connection problems. I was able to integrate with my Echo devices to have the video shown without any issues After around 6-8 months: All of a sudden the ring device started shooting up all sorts of issues. From 3rd month or so, ring started complaining of weak Wifi signal. I ran the speed test standing next to the doorbell and to my surprise I got 165+Mbps download and 8mbps upload speed. Tried reaching the customer care multiple times and each time you hit a agent, they will come with different steps to troubleshoot which requires lot of effort. 1st person asked me to check the speed standing next to doorbell, 2nd person asked me to reach ISP to check if their settings are all good (I have different smart home devices which never ran into issues like this), 3rd person asked me to remove the doorbell and take it next to router and ring the bell and see how the video records, 4th person asked me to move my router setup to closer to doorbell (actually the router is already placed within 4-5 feet distance only, which he suggested to get it closer. I believe I need to keep my router only outdoor or hang next to doorbell), and still I don't have any solution given by ring customer care. All I get is they would ask me to purchase signal booster from them which improves the situation, but I'm not sure why to buy this when their device is not working as expected. Batteries are advertised to be replaced for once in 6 months, which I would not accept at any cost. Battery requires replacement of about once in a month or quicker even. On reporting this issue, customer agent replied being the doorbell in colder conditions outside, it gets drained faster on winter. I reside in Washington where the climate hardly hits below 8, and even on this situation the performance is worse. Better get another spare battery for you to replace it frequently. Since the device is less than 8 months old, I expected for a replacement from the ring team, which they never even spoke about. I got highly disappointed with the performance and service provided for this expensive $200 device. Better stay awake, and find a long service device.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi Karthik,

      I am so sorry to hear about this poor and inconvenient Ring experience. This is not the experience that we intended for you to have. While I do see that you mentioned already working with our Customer Support team, I would appreciate the chance to connect with you directly so that I can provide you with some additional assistance. It is imperative to me that you receive the best possible Ring experience and I would like to step in and ensure that we provide this for you today. Would you email me at Kaitlyn.rosenthal@ring.com?

      I would appreciate your time as well as the chance to improve your overall experience.

      Kaitlyn R., Customer Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 4 out of 5 stars

    Always home when I'm not

    Posted
    Jared147
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really do like the idea of having some sort of surveillance of my home when I am away from work or doing some errand. I always like to be able to see what is going on from my front door and being notified when someone comes up to my door. I am also a fan of being able to talk to the person visiting my home through the doorbell through my smartphone. It's great! Setup for the doorbell well...pretty simple for the most part but I did run into a couple of small problems. Before buying this doorbell if you plan on hardwiring the doorbell be sure to read up all the checks before you buy it. Such as does your doorbell provide enough power, what type of doorbell you have, and etc. Just to be safe. So the first thing you probably will want to do is watch the video that Ring has. The video goes over pretty much everything that you need to do. What I did was insert the battery into the doorbell, get it connected to my network, and then tested live view. Then I placed the doorbell where my old doorbell was just to see what type of view I was going to get and what mount bracket that I will need to use in the box. After I was happy with the view I would then do the next step which is to install the mounting bracket to the wall of your home. The camera view has a very good field of vision and I really didn't need to buy any other mount other than the one that was provided in the box. Then after that it simply attaching the mounting bracket to the wall, pulling the pre-existing doorbell wires (if hardwired) and then screwing the ring door bell unit to the mount. Here is a couple of lessons I learned during this installation: - The screws on the back for hardwiring is kind of fragile and can be stripped easy if you're not careful. So don't over tighten or use too much force when screwing it in. Else you might not be able to remove it easily. - When connecting to your home network Wi-Fi (2.4GHz) you might need to change a couple of settings in your router. For whatever reason, I ran into the issue where the stubborn device just wouldn't connect to my Wi-Fi. Found out, it is kind of picky what channel the radio is on. I had to change my 2.4 wireless network to use a static channel and then it just worked. Why? I really don't know. Originally my router was just using Auto. As for the device itself, it's great mostly. Notify me when it detects motion and lets me talk to anybody outside when I am not near the door. My only complaint is that it's fairly slow to get to that point. The notification is fast but loading the app and connecting to the doorbell seems like it takes forever (10 - 15 seconds). You can very well miss out on someone at the door if they move fast. Sometimes I had some "ninja" devilery people not even trigger the motion alert. Just arrive to see a package was on my front door. Not sure what they did to not trigger the motion alert since my whole front entry is covered with the motion area. Overall, would I recommend this to a friend? Yea, kind of. I would honestly say check out other smart doorbells first to be sure it would be exactly your fit. The main reason I knocked off a star was that the time it takes to be able to see whos at your door. Just hope that your visitor doesn't dart off after 10 - 15 seconds after ringing your doorbell. Hope my review was helpful.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT WASTE YOUR TIME.

    Posted
    tatooz74
    • My Best Buy® Elite MemberElite Member

    This is my second review, because Best Buy would not publish the first one. So first impressions were good, good packaging (missing a piece, will get to that later) and the unit itself was very solid. I decided to charge the battery first, which took nearly 8 hours to fully charge. The next day i began the setup which was super easy and I got the cam working in like minutes. I tested it prior to mounting and it worked.I did notice however one mounting plate was NOT included in the package. It wasn't the one i needed, so I was not that concerned. I mounted the cam, which took less than 5 minutes, and thats were the problems started. Live View would work, however the doorbell and motion detection would not. I reset everything, and then I got the doorbell to work, but still no motion detection, and now live view would not load. I decide the contact the "chat" on Ring's website. I chatted with someone and did all of the normal stuff. Pull the battery, cover the cam for 1 minute, reset the cam. Nothing worked. Then I had to test my wifi signal, which he said was weak. I had over 60mb download, however that was "weak" i guess. He then had me redo the app and add the cam again. At that point the cam stopped working all together, and just had a spinning blue light. He said yes, it was broken and to send it back to Ring. They said it would take 5-14 business days to get another one??? I pulled it off and returned to Best Buy. I decided to give another unit a chance. Since i already had 4 holes in my door, i might as well. I thought I maybe I just had a lemon. Well get the new one home and the bottom screw that secures the faceplate to the unit is missing. I still go ahead and test this one, and it appears to be working. Well i mount it on my door and everything was so laggy it was unusable. the live view would only work every other time, or most times count time out or not even load. The motion sensor work a few times, but most times would not pick me waking to my door. The door bell would only work 1 out of every 5 times. So i reset and did all of that with the same results. I then thought it must be my wifi or my phone. I am only 15 feet from the router, but moved it so it was directly behind the door. I reinstalled the app, and put one on my iPad, and another iPhone. same results. Back to Best Buy it went This new Ring 2 should not have been released yet. There are not only issues with the hardware, there are QC issues with missing parts. When i returned the Ring, the nice woman at customer service indicated that this was the 6th one this week and the product had only been out for 8 days. The other girl said she has 4 returned too. Poor QC and this product was clearly rushed to market.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi tatooz74,

      I'm sorry to hear about your poor Ring experince thus far and everything you have gone through in trying to get this device to work for you. I understand you have probably spent more time and energy than you may have wanted to, however I would love to connect with you today so that we can make sure we get to the bottom of this. Would you kindly reach me at Kandyce@ring.com so that I can follow up on your return and improve your Ring experince? I would appreciate your time.

      Thank you,
      Kandyce K., Neighbor Satisfaction Manager
      Kandyce@ring.com Ring

  • Rating: 1 out of 5 stars

    Didn't work with Samsung Galaxy 7

    Posted
    pj236
    • My Best Buy® Elite MemberElite Member

    After reading reviews of this product I had high hopes for an easy set-up process. As it turned out, I invested about 4 hours trying to get it to work but to no avail. I've read online (too late) that people who own the Samsung Galaxy 7 may have problems with this doorbell. I followed all of the directions and the Ring Video Doorbell 2 set up fine in my Ring account. The process completed fully. I then added the Ring Chime to the account, and again the app said I had successfully installed it. The problem is that while I had installed everything correctly, the phone app and doorbell never actually worked together right. Upon ringing the doorbell I received a notification that the doorbell had rung. I clicked the notification and opened the app which opened a video conversation. At that point, I have a choice with a green icon to answer the doorbell or red icon to hang up. Two additional icons show whether you are muted or not. In my case, I was not muted (no line through the microphone icon) and I clicked the green icon to answer the phone. On the first try I could hear my wife, who had rung the doorbell, but she could not hear me. I could see her in the video image, I could hear her, but she could not hear me speaking to my phone app which should have come through the doorbell. I hung up. Then the Ring doorbell does it's thing for about 2 minutes. The blue light circles for about a minute, then it flashes for about a minute. You can't do anything while that blue light is flashing so you just have to wait until it's done. On the second try, my wife heard me for about 2 seconds. Then it turned off again. I could hear her, she could not hear me. Blue circle again, blue flashes for two minutes. Wash, rinse, repeat! (On a separate note--how would the person ringing the doorbell have any idea what those flashing, circling blue lights mean? Wouldn't they just keep pressing the doorbell hoping someone answers it? That lag is ridiculous!) After repeating that cycle 5 times I contacted customer support through their chat. While very friendly and patient, they could not solve the problem within about 90 minutes. During that time we uninstalled the app from my phone, we messed with the data and wifi connections, various permissions required by the software, and we went through the entire setup process a couple of times and the net result was always the same. The audio for the Ring Video Doorbell 2 simply does not work with the Galaxy 7. Videos of the conversations are stored online (free for 30 days). I reviewed these after deciding to quit the project and return the product. Sure enough, the videos show that sometimes the Ring doorbell could hear me--sometimes it could only hear my wife. At no point was it ever able to establish two-way communication. I've read about people who had previous versions of the Galaxy and that the Ring worked fine with those but stopped working with the Galaxy 7. Considering the Galaxy 7 is one of the more popular phones in the world it seems odd that Ring would not work with it but apparently that's the problem. I very much wanted this product to work but it just doesn't.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hello,

      I am so sorry to hear about your poor Ring experience, that being said, I would like to help. I want to thank you for providing me with all this helpful information, having this detail will help in coming to a resolution. I see that you noted already being in contact with our Customer Support, however, I would like to work with you in getting to the bottom of this. Would you kindly contact me directly at Kaitlyn.rosenthal@ring.com so that I can personally investigate this for you? I want to ensure that your Ring device is working consistently to your expectations.

      Thank you and I look forward to assisting you.

      Kaitlyn R., Neighbor Satisfaction Specialist
      kaitlyn.rosenthal@ring.com Ring

  • Rating: 4 out of 5 stars

    Good system, with caveats

    Posted
    Seapuppy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    #1 Caveat: Before you buy any WI-FI Ring product, test your WI-FI signal strength at the planned location first. The strength and speed of the WI-FI signal will determine the success and your satisfaction with the product. If you can achieve over 15Mbps download and 5Mbps upload (they say minimum of 2), you should be able to use the system. The download shouldn't matter, but in my testing it seems to make a difference. I have two wi-fi routers and moved one closer to the planned location, that helped tons, even with the Ring Chime Pro to extend the network. The best hint I got was not to place the extender close to the Ring product, but rather about halfway in between the Router and the Ring device. I find that the range of the Ring Doorbell 2 motion sensing is much shorter than what I expected, possibly somewhat due to the front door being above ground level. Even with one wedge installed, it only senses motion out to 5-6 feet. This actually works for me as I can show the entire porch and it has been pretty good at capturing the UPS or Fed-Ex person dropping off a package. The video is clear, but don't expect hi-resolution more than five feet away from the camera. Verdict, works most of the time now that I fiddled with the WI-FI positioning, but still not 100%. I added a Ring Floodlight Cam and I think the camera lag is less than the Ring Doorbell. I have seen it go offline once already, but was able to get it to reconnect without climbing up on the ladder to press the reset button. Really Ring? Poor design there. The floodlight is bright and can be scheduled to come on between user defined hours. The color image resolution is pretty good out to about 20-25 feet, but don't expect to identify someone you don't already know beyond that. The greyscale image at night is considerably less high-resolution which is disappointing since unwanted visitors usually show up at night. I love the alarm feature and the two-way talk feature works pretty well. Again, not 100%, but it does seem faster to connect to the Live View than the Ring Doorbell. I had a good experience with Ring customer service. They were very patient and really helped improve the product operation by making suggestions about the WI-FI. So here is the thing about the WI-FI. Every house is different. The building materials make a difference, your WI-FI setup makes a difference, and the positioning of the Ring device itself. I would not expect perfect performance when you fine tune the installation. I wish it was 100% but it is not. It has great features for what it does do and I consider their $10 a month for video cloud storage to be reasonable for multiple cameras. The nice thing is that you don't need to sign up for the cloud storage in order to get live viewing and push alerts on your phone. I find the push alerts to be a tad slower than I would like, but perhaps I am asking too much for them to be instantaneous. Overall a good product with decent support. Just know going in that you need to know your home's WI-FI limitations ahead of time and it will not be perfect. With the combination of the Ring Floodlight cam and the Ring Doorbell 2, the entire front of the house is covered. I did need to fiddle with the Ring Floodlight Cam motion area polygon to get it right so the two would work well together. I would recommend it for people who are willing to test and adapt the system to their needs.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Customer Service Once Challenge Identified

    Posted
    VirgoEthel
    • My Best Buy® MemberMember

    My sister and I installed my Ring 2 doorbell really easily. I was impressed with the ease of installation. We were not able to install it using my existing doorbell wiring because the space where my doorbell sits is not wide enough so I purchased two chimes to go in different areas of the house. While that was a disappointment, I have a wood frame beside the door, so we used the screwdriver which was provided to screw the doorbell holder to the wood frame. The level was also included to ensure that the holder was level. We screwed the Ring 2 to the holder and I thought that we were in business. The problem started when she stayed outside so that we could test the doorbell for motion and visibility. While I cold see her clearly on my phone and I could hear most of what she was saying, she couldn’t hear me. I moved around in the house and there were “spots” from which she could hear me. After playing with it for a while, I cried uncle and thought that maybe it would be better on day two. While at work, I got notified that there was motion at my door. The first was the mailman so no need for me to communicate with him. The second was my brother and again while I could see him, he could not hear me. He later told me that he heard something muffled but he couldn’t understand what I was saying. That night I called support and got connected with someone who asked to be added to my account to allow him to tap into my system. He asked for my phone number in case we got disconnected. He sent me outside (in the snow) to check the communication. He initially told me that he could hear me and I did hear him some but he told me that when he played back our conversation he realized that the connection was not clear. He sent me outside again to remove the cover plate from the ring. This required my standing in the snow to unscrew the screw on the bottom of the plate to remove the cover. When I got back to the phone, he was gone AND NO CALL BACK. WHAT WAS THE REASON FOR REQUESTING MY NUMBER IN THE EVENT THAT THE CALL WAS DISCONNECTED? Over the weekend I went two days without being able to connect to the ring. Call me disappointed. Today I came in and took the Ring 2 down and I will be returning it along with the two chimes and the two motion activated cameras which I bought for the back of the house back to Best Buy.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Deleted all videos without permission.

    Posted
    gadgeteer

    I made the grave mistake of deciding to upgrade from the original Ring [720p] device to this one. The improvements that made me want to upgrade were the removable battery (with option to buy an extra battery) -- this meant that I didn't have to take the whole Ring unit down for a day to recharge and then re-mount it every few months. Instead, you could hot-swap the batteries and there's no gaps in security coverage; improved resolution to 1080p from 720p; and they advertised an improved viewing angle -- basically the lens had been improved to offer a larger viewing area, o instead of just seeing the top halves of people you can pretty much see top-to-bottom of your entry way. After upgrading, I found the video contrast is terrible. Videos are A LOT darker and harder to make out than the 720p model. Given, both Rings [old and new] were mounted in breezeways at apartments, but the contrast and brightness of video was incredibly richer on the 720p model than the 1080p. When viewing video on the 1080p model, it appears almost like there's a sun shade or something over the camera that's obstructing light. Videos still aren't time stamped which presents issues when trying to organize videos (videos are timestamped on your iPhone by the day they were downloaded NOT the day they were recorded and videos do not have actual time stamps on them which makes it hard to use them in court if need be). Also, my new Ring came with a free trial to the cloud services for storing video. WITHOUT MY PERMISSION OR CONSENT, Ring switched my subscription from my 720p model over to the new 1080p model and decommissioned my 720p model's subscription. This means I lost ALL of the video that was recorded under my Ring 720p device. An incident ended up happening where I needed videos from back over a year ago that were on that 720p device for court, and I am now out ALL of that video data as Ring was only able to go back 60 days from the date I contacted them which the videos I needed spanned over the course of a year. I am now having to file a lawsuit without critical evidence and hoping for the best. To-date, Ring has done NOTHING to make the right outside of saying "oops, sorry!"

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi Gadgeteer,

      I am so sorry to hear about this poor Ring experience. This is not the experience that we intended for you to have. At this point, I would like to step in and be your direct point of contact here at Ring. It is imperative to me that we provide you with the security that you need and I would like to make sure that this happens for you. Would you be so kind as to email me directly at Kaitlyn.rosenthal@ring.com? I would like to get to work on investigating the issues that you are encountering with your Ring Video Doorbell 2 so that I can make sure that we resolve them for you ASAP. Additionally, I want to make sure that you have the videos that you need.

      I would appreciate your time.

      Kaitlyn R., Customer Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 1 out of 5 stars

    Very disappointed and questioning the value.

    Posted
    Mitchmark00
    • My Best Buy® MemberMember

    I purchased the Ring 2 during cyber Monday thinking this was a product I can’t live without. My son has one and several friends as well. I should have read the 1 and 2 Star reviews first, but seeing an overall rating of 4+ stars convicted me to go forward with the purchase. I was impressed with all the hardware and even the tool for the installation. Luckily, I have an existing doorbell so I was assuming installation would be a breeze. I followed the instructions installed the doorbell and proceeded to setup the network process. After connecting it to the network, I tried to watch a live feed. That didn’t work. It couldn’t connect even with an RSSI of -50. After rsearching issues and trying to identify a solution, I decided to remove the doorbell, bring it inside and configure it right next to the router. I finally got it to work and feed a live picture. I then reinstalled it outside again and that seemed to correct the picture feed issues. Now that we have used the doorbell for 1 week, I have found that it won’t record until after there has been motion activity for about 5-10 seconds. Then the length of the recording very limited to a few seconds. (10-18 sec). The other day, UPS delivered a package and it never even triggered. Other times delivery people have come up and dropped off a package and they are off the porch and almost gone before the recording and alert goes off. Totally unacceptable !!! I’ve had to rely on our other security camera to identify what was going on during these events and to get a clear picture of the entire situation. Very disappointed in the sluggishness of the alerts, the shortness of the recordings and the lack of notifications and false positives it gives. I should just return it and get my money back.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Useful idea, poor execution overpromised product

    Posted
    uvanonymous
    • My Best Buy® MemberMember

    I have been using Ring DoorBell 2 for last 4 months and can say with confidence that it is not the perfect product as advertised. Few issues: 1.) Lack of controls: You can not control the volume of the doorbell that the outside person hears. It's too loud and monotonous 2.) Poor audio: Volume for the outside person is very low and makes it really difficult to hear. Again, there is no way to increase it 3.) Poor connectivity: Live view has never worked for me. Everytime I hit the live view button, it gets stuck complaining "phone couldn't connect to the ring". Customer support says that the network/wifi strength is not strong enough at the Ring. I installed a mesh router close to the door, wifi signal strength is ~100MbPS at the Ring but still live view does not work. 4.) Motion sensor is too sensitive: I have set the motion sensor settings at minimum (5 feet zone) but it still picks-up vehicles passing through the street (>20 feet away from the door) 5.) Very poor battery life: My biggest complaint is the battery life. They advertise it to be 180 days (~6 months) but even with the least sensitive settings I have never seen battery lasting >25 days. We hardly have any visitors pressing the door-bell so I am not sure where my battery is going. 6.) Poor interface: This is very stupid and naive of the interface developers. Camera always opens in horizontal mode on phone but app always opens and operates in vertical mode. So you have to hold the phone vertical to look at /control from the app but turn horizontal when camera/recorded videos open. So you are in this cycle of turning phone vertical/horizontal when you are going through the footage recorded in the cloud. Simply careless design.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy this doorbell

    Posted
    Steve
    • My Best Buy® MemberMember

    I purchased this doorbell in June. It has never worked correctly yet. I get motion activation notice long after the event happens. I leave my house, walk the driveway, get in my truck and pull out of the driveway before it activates and sends a notice to my phone. After repeated calls and emails to tech support nothing has been fixed. First I was told it was my wifi and I needed to get a chime pro to make it work. I purchased an extender. Still no help. Then I was told that it couldn't read it through my brick. I moved my router to within 15 ft and a clear path to door bell. Even with the door open, the doorbell had difficulty connecting to my router. Each time I contacted Tech Support, the would start the process all over again telling me to remove and reset, uninstall app and reinstall, all the things I had already done. To top it all off, they kept calling me Jake...even after I repeatedly told them my name was Steve. I can read my wifi on my phone outside far away from my router. When I mentioned this to tech support, they told me that I was trying to compare an $800 phone to a $200 doorbell. C'mon....really? A $200 doorbell should work with the router without any additional items to buy. If it requires other stuff, say that upfront so that people aren't lured into the hassles of getting a refund.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi Steve,

      This is by no means the Ring experience that we intended for you to have. I do, however, greatly appreciate all the time and energy that you have invested into trying to get your Ring device to work for you and I would like to step in and ensure your efforts are not wasted. Would you kindly email me at Bilan.jenkins@ring.com to discuss this further?

      Bilan J., Customer Satisfaction Specialist Ring

  • Rating: 3 out of 5 stars

    Great doorbell...but has some shortcomings

    Posted
    tomk
    • My Best Buy® MemberMember

    I set my Ring Doorbell2 up a month ago. The set up was easy but it had a few hitches 1 Once the battery is removed, for any reason including charging...you have to repeat the setup process. I hard wired mine to the door bell circuit, so fortunately I don't need to remove the battery for recharge. It would be ideal if the charge port was facing down so it could be recharged while in the unit. 2 Every time you change the motion settings...you have to be there to ring the doorbell to apply the settings? Really? why can't it be done via the app? The motion range setting is not granular enough. I get to much or too little ...the sweet spot is somewhere in the middle. 3 Live view. This is intermittent and from what I'm reading everyone is frustrated with it. It seems to have more issues if you are on the home wireless and cellular. After reading, it seems that Newer Netgear routers have an issue with this. It suggested to disable the security (set to open) in the NAT settings to get it to work. Its not a firewall port forwarding issue as everything is outbound. I'm currently testing this. 4 Add a FTP, NAS, or microSD capability for storage. Requiring a paid subscription for storage is a bit tacky. Other vendors provide some free storage for the first devices (Amcrest) I have other cameras and use one or more of those for my own image storage. 5. You can only have one admin user tied to the app. I wanted to share the door bell with my wife but she does not get all the same controls (not that I want her to change anything!)

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not impressed

    Posted
    Apple

    I bought two ring2's. Immediately, one battery was defective. Ring sent me a new battery. Then one of the doorbells started locking up, not functioning. Called Ring, and they said Ring2 requires 2 mbps upload speed. This is not stated on the box or anywhere on the website. The original ring doorbell only requires 1 mbps. I was getting about 1.5 mbps using either speedtest.net or bandwidthplace.com (ring's preferred speed app). At the time, the ring app said anything over 1 mbps was ok, so ring clearly had not adjusted their app for the ring 2. I upgraded internet speed so i was getting over 2 mbps, around 2.5. The same doorbell failed again when my upload speed dipped near 2.0. Called ring again and they could not explain why the product's box does not say anything about requiring 2 mbps upload, not does their website. All this time, the other ring2 has been working ok, so I believe the problematic doorbell has an integral problem that ring will not fix or replace. Nothing but excuses from ring and no explanation of why they don't provide notice of the 2 mbps minimum requirement anywhere. They won't send a replacement doorbell. I believe there is wide quality variance in their product because the one doorbell works ok and the other is glitchy and fails. All this happened over a few days, during which the best buy rating fell from 4.2 to 3.9, as i was not the only one having problems with the ring2. As well, two days after i pointed out their app said over 1 mbps was ok, it has now been changed to indicate the ring2 needs higher speed. Ring is now fixing/covering their failure to adequately vet their product and prepare for its release. Their customer service is sorely inadequate and they back their product very poorly. Good luck to you if you purchase a ring product. I hope you don't spend $200 like i did and get stuck with a defective product sold by a company who does not care about their customers. This is not a reflection on best buy, i have had nothing but good service at best buy.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hello,

      I am so sorry to hear about your poor Ring experience, this is not the experience we intended for you to have. I understand how frustrating this must be for you and I do apologize for any inconvenience this may have caused. That being said, I would greatly appreciate a second opportunity to turn this around for you. It is of great importance to me that we get your Ring device up and running how it should be. If you would be so kind as to contact me directly at Kaitlyn.rosenthal@ring.com today I would like to get to work on ensuring your Ring device is working consistently to your expectations as soon as possible.

      Thank you,

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 3 out of 5 stars

    Not what I expected.

    Posted
    Flintstone46

    For what I wanted from the system was early motion sensing of a human....not when they are standing at my front door and all you can see is their side not the front of their body. I have worked with Ring Support (Great Service) numerous times and have tried all the settings including moving the doorbell to get as early a detection of a human approaching as possible. The only way to get it to work was to set the zones to max and set sensitivity to high. It helps with earlier detection of a body but it picks up every car passing in front of the house....everyone!! I understand how infrared sensors work and I realize the car is a large hot target....but....there is no zone setting I can eliminate the cars and catch a human until they are at my door. To prevent a home invasion or at least give you a few seconds warning it won’t help me with a early warning. Now, for a doorbell and possibly a picture of who is ringing it plus the ability to talk to them that part may be ok.....no one has come to the door yet to try it. I am going to try another move of the doorbell to face the opposite wall of the entryway. Hopefully it will eliminate the false car alerts and with the wide angle it can pick up a human only coming to the door. Good thing I have a wireless motion camera out front also with it I can hopefully get a little more video of the person the ring misses....it falses a lot also. Is the Ring reliable??? For me it was very sporadic and not what I expected. I have blown a lot of money for no satisfaction from this technology.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Updated review: good if wifi is good

    Posted
    Seapuppy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Ring doorbell works well both home and away if the wi-fi network at home is setup such that the dB (wi-fi strength) is below -50. It is hard to setup reliable, strong wi-fi signals in a 1950's Florida concrete block house when the location of the Internet connection is at one end of the house on an exterior wall. I ended up investing in a new router and router extender. Some reviews of the ASUS router I purchased gushed that the router would cover a 3500 sq ft two story house. Sadly, there is no way this router could cover my 1500 sq ft one story house with a decently fast connection corner to corner. Physics rules. While I was not thrilled with spending more $$$ investing in an already expensive security doorbell, I must admit the results have been worth it. The wi-fi signal for my original Apple Airport Extreme network with two Airport Extremes was not strong enough or fast enough and I was getting a slow and not always reliable response with the Ring live view. The new network allows fast and reliable live views with both the Ring doorbell 2 and the Ring Spotlight cam. If you are willing to update your wi-fi network at home, for example to purchase an extender, or your wi-fi network is already robust, then the Ring doorbell 2 is an easy addition to any home. Now a few more caveats. The doorbell camera is located under a porch. At night, the greyscale image is sharp and can easily view the neighbor's cars in their driveways across the street. That isn't to say the resolution is great, but the image is clear. Unfortunately, the camera struggles during the day to adjust itself to the lighting because it is in shade looking out towards a sunny yard. Sometimes it ends up stuck on overexposed during live view. Normally restarting the live view fixes it. It is also not good at night when there are very bright lights in its field of view. Not a big deal depending on how flexible your lighting locations might be.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Ring Video Doorbell 2 - Monitor from mobile app

    Posted
    PamSD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Installed almost a month ago. Easy to install, clear picture. Hooked to our home's wifi through the mobile app. Motion detection is very good and can be adjusted back if too sensitive. Live view is a nice feature but if you have more than one camera, doorbell etc. streaming you can go through mobile data quickly! Multiple mobile users can have access. Ring protection plan is available and very economical (free 30 day trial when you activate your cameras). Comes with one battery and extras are inexpensive and interchangeable with other Ring devices. USB charging cable comes in the package. It looks like one battery charge will last months. It also depends on your settings. The neighborhood watch group in the app is informative. Everything for installation is in the packaging which made it very easy. The only reason I go with 4 stars vs. 5 stars is there was not much information (and is not easy to find after the fact) or a warning about how much data use can occur. We installed 2 security cams and this doorbell and had all 3 with live view activated. We used triple the mobile data we normally do. If you have unlimited no problem or if there was a warning about the live streaming it would have helped. We have adjusted our viewing and love the security of being able to see our home from anywhere. Absolutely a very good purchase that I recommend highly!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Pass this up, stick with the original Ring

    Posted
    Scott
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    If you are currently a satisfied Ring Doorbell (generation 1) user and are interested in upgrading to Ring Doorbell 2 - I would definitely advise you to pass this up and stick with the original. After 2 days of messing around with the Ring Doorbell 2, including expensive upgrade of my wifi infrastructure - I'm returning it. I have been very happy with my original Ring. I decided to add a second Ring, and purchased the Ring 2 to install in place of the original Ring so that I could move the first generation doorbell to a second location. I was looking forward to the improved motion detection and video quality that I had read about. Unfortunately I was disappointed to find that the Ring 2 works sporadically at best. I found that it works great right after you set it up, but then very quickly stops alerting for motions and rings as well as not working with live view. I have troubleshooted quite a lot (including resets and reinstalls) as well as even deciding to finally invest in upgrading my wifi infrastructure. Unfortunately, even with the snazy new expensive wifi infrastucture, the same connection problems persist. Meanwhile, the original Ring Doorbell is still working like a champ. I have to say, I wished that I had saved myself the headache by reading the reviews and seeing that connection problems are not uncommon.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi Scott,

      Oh no, I am so sorry to hear about your poor Ring Video Doorbell 2 experience, however, I would greatly appreciate the opportunity to ensure that both of your Ring devices are working consistently to your expectations. I see that you noted being in contact with our Customer Support team, with that being said, I would like to personally investigate the issues you are running into. If you would be so kind as to contact me directly at Kaitlyn.rosenthal@ring.com I would like to make sure we get this issue resolved for you.

      Thank you and I look very forward to turning your Ring Video Doorbell 2 experience around.

      Best,

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 2 out of 5 stars

    VERY DISAPPOINTED!

    Posted
    TBEAR
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have always wanted to purchase the RING, cause of friends telling me how Great it works. The cost of the unit is a bit pricy. But when I saw it on sale, I jumped on it. To make a long story short, it was the biggest mistake ever to purchase this Item. Setting up the RING was fairly easy to do. But after a few days, it started giving me problems. I had problems with trying to get my LIVE VIEW on my cell phone activated. It would not come on. The App kept telling me, It was having problems connecting to the RING. It did this a lot. Also when it was working for that short time, it took awhile for the LIVE VIEW to finally come on. And at times when it did come on, the image was blurry. Image would be clear one time and very blurry another. Images on LIVE VIEW was not fluid or smooth, as I would hope it to be for a LIVE VIEW. Bottom line, the camera and App did not connect or function as well as I was hoping it would. I even talked to people from the RINGS help line to hopefully take care of the problems I was having with the unit. They did help me after a few tries, great people there to help you. But after I hung up with them the unit went back to the same problems as before. Maybe I had a bad unit. I was really wanting and looking forward to this unit working with no problems. But it didn't work for me.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Save your money

    Posted
    s07020

    Very disappointed with this product. I have 1 gigabit internet in our house. So at our front door, even though it's down a floor from where our router is, our phones speed test shows a 90-95mbps download speed on the wifi network . This doorbell is worthless. Most of the time when it's rung, I don't get a notification. If I do, I open it on my app and there is just sound and no video. The video is black. On the rare occasion that I can see the person and I try to talk to them, the volume for the person outside is so low they have a hard time hearing me. Great concept but poor execution by the ring team and if you read reviews of ALL of their doorbell models and the ring app review in the App Store, you will see that hundreds of people have these issues. Will be returning and getting a nest outdoor cam instead, as Those do a great job of notifying you about motion and you can talk through them too! Spare yourself the time wasted with their customer service on the phone and buy a product that works out of the box instead.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi s07020,
      This is definitely not the Ring experience I want you to have. I would love the opportunity to speak with you and learn more about the customer support you received as well as help answer any question you may have. Would you kindly email me at jennifer@ring.com so we can get to the bottom of this as soon as possible? I look forward to hearing from you and turning around your Ring experience.
      Thank you,
      Jennifer F., Community Manager
      Jennifer@ring.com Ring