Customer Ratings & Reviews
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Customer ratings & reviews
Great Video Doorbell to Enhance SecurityPosted
I installed the Ring Video Doorbell Pro about three weeks ago (as of the date of this review). I would say that it is a great product to enhance security at your home and to interact with those who come to your house whether or not you're at home. I will talk about two aspects of this video doorbell product in this review. First is the installation process. Before you even purchase the Ring Video Doorbell Pro, you need to do some homework on your existing doorbell hardware. The Ring Video Doorbell Pro is powered by the electric current coming from your existing doorbell's transformer, and that transformer must be supplying between 16 VAC and 24 VAC. If your existing doorbell is battery powered, then you can look into something like the Ring Video Doorbell 2, which is also battery powered. If your existing doorbell transformer does not meet the voltage requirements, then you could look into changing out the transformer for one that does meet these requirements. The other requirement is that your 802.11 b/g/n WiFi signal must be good enough outside of your door to allow the doorbell to communicate with your WiFi access point. If there isn't enough power or enough WiFi signal, then the Ring Video Doorbell will not work until you address those issues. The first step in installing the Ring Video Doorbell is to turn off power to your doorbell at the breaker box. The second step is to connect their Ring Pro Power Kit to your existing doorbell transformer and chime. This isn't difficult at all, and there are articles on Ring's website as well as YouTube videos that document this process. The third step is removing your current doorbell and connecting the Ring Video Doorbell Pro to your doorbell wiring. This is also easy enough to do. The problems with installation occur if the surface you have to install on isn't typical of what Ring shows in their installation videos. In Ring's documentation, they always show a flat, wide surface, whether that is wood, brick, or stucco. However, in my neighborhood, the doorbells were installed on the door's trim, which has decorative tiers. So, in my case, I had to build up a backing to create a flat surface on which to install the doorbell. I cut to fit a paint stir stick and sanded it for proper depth in order to create this backing (See attached picture). After verifying that the doorbell worked for a few days, I used some almond colored silicone caulking to seal and hide the backing. Once the doorbell hardware is installed, restore power to the doorbell, and proceed to configure the doorbell with the Ring mobile app. However, this is where I experienced my second installation issue. In Ring's documentation, it says that once your restore power to your doorbell, the Ring Video Doorbell Pro will begin speaking to you in a few minutes. Well, once power was restored, I waited and waited. The doorbell did nothing; no speaking; no light circling around the button. I began to worry that either there wasn't enough power getting to the doorbell from my transformer or that I had a defective unit. I went inside to begin researching what my options were. As I started reading on my tablet about some other ways to power the doorbell, I suddenly heard some talking outside my front door. When I went out, the Ring Video Doorbell Pro was speaking, and there was a light circling around the button. This was about 10 minutes after having restored power. So, when Ring says wait a few minutes, they mean wait several minutes. So, I was then able to start the doorbell configuration process. When the doorbell started looking for WiFi networks to join, my SSID wasn't listed among the others, but I was able to manually enter the SSID name and password. The Ring Video Doorbell Pro immediately connected to my WiFi network with no problems at that point. I have the Netgear Orbi WiFi mesh system, and I do have it set to broadcast the SSID. So, if you have this same WiFi router, or you experience something similar, you can try manually entering in your network information to try connecting. The rest of the configuration process was uneventful. The next part of this review concerns actually using the Ring Video Doorbell Pro. In the end the Ring Video Doorbell Pro was successfully installed with my existing doorbell chimes dinging when the Ring Doorbell was pressed (with about a 1 second delay). I receive a notification on my phone when someone presses the doorbell button, and if I go into the Ring app, I am presented with a video of the visitors outside my door. The speaker and microphone on the doorbell allow me to communicate with my visitors, whether I am at home or away. In the Ring app, you can also setup Motion Zones under your Motion Settings. You can "draw" zones on the video feed that you want your doorbell to care about as far as motion is concerned. So, if there is activity outside of your door, Ring will record that activity, even if the visitor does not press the doorbell button. This is great for security or for visitors who knock on your door, rather than ring the doorbell. You will probably need to play with your Motion Zone definitions and/or the motion sensitivity settings, as I have found that at night headlights will cause a Motion Event alert to be sent to my phone. One aspect of Ring's products, including the Video Doorbell Pro, that I do not like is that Ring requires that you subscribe to a Recording Plan in order for the video captured by the doorbell to be available for viewing at a later time. The Video Doorbell Pro will work without a subscription, allowing you to remotely "answer" a live doorbell ring or motion event and have an audio/video conversation with a visitor. However, if you want your doorbell to be part of your home security, then you will want to subscribe to a Recording Plan in order to capture those motion events in the middle of the night or when you're away on vacation. Overall, I would say that the Ring Video Doorbell Pro is a good product, which does what it says, and I would recommend it. It does require some upfront research and can require some extra effort to install. It also requires a Recording Plan subscription to store videos for later viewing. As long as these caveats are understood, then I think you will be pleased with the Ring Video Doorbell Pro.
I would recommend this to a friend
Pros - Cons - TipsPosted
I'm reviewing the Ring Video Doorbell Pro. I get no compensation for this review. Pros Only $3 per month for cloud recording of your ring pro recordings. Ability to shrink and shape the area sensed by the motion detector which can reduce alerts of irrelevant motion like shrubs or traffic movement. Some cheaper doorbells don't offer this level of control. Wired to your existing doorbell system. No batteries to charge or replace. Clear 1080p video on a good wifi network. Recordings only occur when movement is detected, the doorbell is pushed or live view is chosen. That means less demand on your wifi network. Some competitors record 24 by 7 creating more traffic on your wifi network. Amazon bought Ring.com for a billion dollars. I believe with that kind of backing Ring will continue to improve and thrive. There are enough positive features with this doorbell that I plan to keep it and I plan to add a couple Ring Floodlight Cams and a Ring Chime Pro for the back of the house. I give Ring customer support an A plus! They solved my audio issue with a replacement doorbell and free return shipping of the defective doorbell. The good news. Many of the cons listed at the bottom of my review can be resolved given knowlege, internet searching, time or money. In my case, the pros of this doorbell outweigh the cons. Tips: When looking at customer reviews sort them by most recent first. Ring products are changing and improving. Old reviews may no longer apply. If your house is decades old save yourself a hassle and just buy the ring chime pro instead of using your old mechanical doorbell chime. Details of my doorbell transformer 'hassle' are listed lower in this review. If you have problems getting the doorbell to work, buy yourself a low voltage tester (say. .5 to 50 volts) from a local hardware store. They are inexpensive. Then google how to debug wired doorbell issues. If you are replacing an old doorbell and the holes in the wall from the old doorbell don't line up with the new doorbell mount, don't start drilling just yet. Temporarily mount the new doorbell with just one of the old screw holes. Get everything setup and working with the Ring Pro. Once you are satisfied with the performance then work on a permanent mount by drilling new holes if needed. On the other hand, if you give up from frustration and decide to stick with your old doorbell you'll be glad you kept the drill in the garage. If you must drill into your house go just far enough to seat the plastic anchors. If you drill too far you might run the risk of hitting the doorbell wires inside the wall. If you decide to use the angle mount supplied with the doorbell, place the flat surface side of the mount against the wall. The indented surface faces away from the wall. You will eventually mount the back of the ring pro doorbell into the indented surface of the mount. If you live in hurricane country and want to insure the doorbell stays water resistant, get some outlet sealer (rubber sheet material) for a few bucks from a local hardware store and place a piece between the doorbell and the wall. If using the angle mount you can glue a piece of the sealer to the inside of the angle mount over the large hole in the mount but first cut a small slit in the sealer with an exacto knife so you can feed the doorbell wires through it later on. After attaching the wires to the back of the doorbell place a small piece of electrical tape over each terminal before attaching the doorbell to the mount/wall. If you get poor video and you have fast internet have ring support bump you from 720p to 1080p. They did it for me and the video improved. The audio - not so much. If your cell service is with t-mobile and you use one of their cellspot devices you might experience poor, choppy audio spoken from the person at the door. I re-seated the weird GPS plug in the back of the t-mobile cellspot and powered off/on the cellspot. It seemed to help a little. I created an APN - Access Point Name on my phone and called it 'T-mobile for Doorbell' as described here step by step: https://support.ring.com/hc/en-us/articles/115005739366-Improving-Ring-Performance-on-your-T-Mobile-Phone-by-Changing-the-Access-Point-Name If you can't save your APN, leave off the'dun' for APN type. After I did all of this, the person speaking at the door was still barely audible - low volume and choppy. But Ring customer support solved the problem by shipping me a new replacement doorbell which solved the problem. Plus a return shipping label for the defective device. I have nothing but good things to say about my experience with Ring's support staff. Their feedback, expertise and follow through were A plus! Cons Delays - There are times when you won't see the face of a fast moving UPS man because the camera doesn't start recording fast enough. The first thing you'll see is him walking away from the door. But at least you get an alert that he was there. Most of the time the cloud recording of the event shows more of the event than a doorbell alert or live event. So give it a few minutes then go check the cloud recording. If you have a house that is decades old, installation can require time, knowledge and handy work if you decide 'not' to buy the ring chime pro. If I had to do it again, I would buy the ring chime pro and save myself a lot of time and hassle. You might 'not' be happy with this doorbell if you have any of these situations: A doorbell transformer that is weaker than 16V 30VA and you insist on keeping your mechanical doorbell chime instead of buying the ring chime pro. I think 16V 20VA is the minimum recommended transformer even without a mechanical chime. A slow internet connection. A router that is located a great distance from the doorbell. Lots of movement outside you wish to exclude and no way to create a motion zone that avoids them. You have no idea where the builder installed your old doorbell transformer. Mine was located behind the doorbell chime in my foyer inside the electrical junction box. You bought a larger doorbell transformer $30 and discover it won't fit where the old one did. @@@@@@@@ Me). For $50, you might be able to skip the transformer torture and just get by with a ring chime pro. In my case I built a spacer out of wood (3/4" thick) for mounting the doorbell chime out from the wall in order to make room for the larger transformer that stuck out past the wall opening. Time consuming. My home configuration: Circa 1975 Emerson Ruttenhouse clunky mechanical doorbell chime. Purchased a Lee 78208 Doorbell Transformer 16V30VA $29 on Amazon to replace an ancient Emerson Ruttenhouse 16V10VA transformer. Comcast download speed: 120 Mbps. Upload 10 Mbps. Speedtest over wifi from my phone when standing near doorbell: 73 Mpbs Download, 9 Mpbs Upload. Ping 37 ms Ring app. Device Health: 4205 mV RSSI - 53 Firmware: Up to date. Doorbell located about 30 feet from the router with only one wall (exterior) in between. 70 feet from the doorbell to the road which I keep out of my motion zone. Samsung Galaxy S6 phone (switched from ATT to T-mobile last year) running the Ring app. Location: South Florida Check out this guys hack regarding Ring Floodlight Cams: https://www.youtube.com/watch?v=cTqZp92qB18 https://www.youtube.com/watch?v=IszONtm9Kos With less than $9 of fiber optic strands and some scotch tape he tricks the motion detector at night into thinking its daytime so a decent color image is seen instead of the fuzzy infrared image (when the floodlights turn on due to motion). He says Ring took his suggestion and is planning to upgrade their cameras to show a color image at night when the floodlights turn on. The color image is much sharper than the b/w infrared image.
I would recommend this to a friend
This product is not for everyone!! NEW UPDATEDPosted
Before buying this product you want to do all your research.In my case it worked out really well with no issue. Had it for 4 days and will update soon.You must have a fast internet connection for it to work correctly. I have 300 Down and 50 UP. The upload speed is important. If you have the minimum requirement don't buy.I have a dedicated 5 GHz Wi-Fi for the dooorbell also.I configure my router to support doorbell Pro and made it work efficient with no issue. I didn't take any chance on the 2.4 GHz. I don't think it's a big deal but there is a delay for doorbell because it trying to ring your phone first before it rings the doorbell. The connection to my phone is incredible with no issue or delay outside on the phone network. Based on the angle that I have my Doorbell Pro I don't have any issue with motion sensor because it's only looking at a wall and a cover pretty much the whole hallway. I took a big risk buying this product knowing I may have to return it back if it didn't work out. After reviewing all the review online it seems a lot of people have slow internet connection. This is the reason why a lot of people are giving a negative a review on this item. I also noticed in the new update lets you do live view on your phone.I think the old model works best for people with slow internet speed because it's not as high as resolution as you see on the new Pro. If the company can let you pick your resolution on this new doorbell Pro it would work a lot better for everyone. @@@@@@@@ Ex 480p, 720p and 1080p) I would only recommend this product to a friend that has high internet speed The only concern that I have it's always hot. I'm not sure if it's going to stand up to the Texas weather. I'll be back in 2 weeks to update!!! 6/22/2016 Do not buy if you have a slow upload speed It's been a month since I updated my review on Ring Video Doorbell Pro. I have ran into some issues where for a split second of the recording it shows a grey pictures then it goes back to the video but not to the point where it's a big problem Out of all the doorbells that you can buy with video on the internet. This product is still the best out of all of them. If you're still uncertain about this model I would recommend buying the old model that has really positive review. It works every time when someone rings the doorbell also when they enter into the door way. On my router I have an option to keep track of how many megabytes it uses every day. so far it's been really consistent between 550 - 750 MB a day. I'm pretty sure this is due to all the upload of the video that it takes. Especially when we do a two way conference. It does take a lot of bandwidth to do. You want to make sure you have the best upload speed as possible in your area. I would definitely recommend 8 or higher on upload speed I was playing with the upload speed for a while it seems anything less than 5 upload I was having issue. Also I give it Priority for the upload within the router. Meaning if anyone ring the doorbell it's going to use a hundred percent of the upload speed and take away from every other device in the house. If someone has to ring the doorbell most likely I wouldn't be home so it's not a big deal for me to give it first priority out of all the device. Based on what you can buy today on the internet this still gets a 5 out of 5
I would recommend this to a friend
Needs a few tweaks, but works alrightPosted
I love this doorbell, however I do have some issues with it. Setup was straight forward. I think most techies will have no problem with the install. There is also a YouTube video that I found after the install that further clarifies the install. I didn't expect the Pro Power Kit part of the install, but it was a breeze. I had a minor hangup with the software setup and WiFi pairing, but after a couple retries it worked. My issue may have since been resolved as I was on a very early firmware. I've excluded a lot of issues from my review that the current firmware resolves. I'm on firmware version 1.0.50. One major con for me is that there is a delay between pressing the button and the physical hardwired mechanical doorbell ringing. In my opinion, there is no excuse or reason that a hardwired doorbell should ever have a delay. I expect some delay in receiving a notification on my phone, but there is a direct physical connection to the chime. I truly hope that Ring is able to resolve this in an update. The second major con is with the activity log. There is NO easy way to delete multiple entries in the app. I struggled at first to even figure out how to delete individual entries. You must press an entry and then slide your finger to the left and a trash can will show up. You can't select multiple entries and delete en masse though, so good luck if you have a ton of motion alerts. This is such a simple concept that it boggles my mind that this issue even exists. You can, however, delete multiple entries by signing into the Web site. Speaking of motion alerts, I drew a pretty conservative motion zone on my front porch, but all night passing cars caused motion alerts. Apparently a little change in light levels from passing cars is enough to trigger the alerts. There needs to be some sensitivity adjustment beyond the motion zones. This issue has gotten better over the last few updates, but I still get a half dozen or so alerts per night. I also don't always get alerts when someone walks directly in front of the doorbell. There is a delay between motion detection and recording. I often get recordings of butts walking away from, not towards the doorbell. It would be nice to have this always recording and when motion is sensed, include the previous 30 seconds or so. Another issue that isn't huge, but could maybe be incorporated into a later hardware revision is camera adjustment. There is none currently. If your camera needs to be aimed downwards or in any direction, you must physically tilt the entire doorbell. The wide angle lens helps some, but the only true fix is to have a way to adjust the internal camera itself. You can only tilt the doorbell a bit before it looks hideous. I really do like the live view feature. It has worked very well so far. The night vision is excellent as well. You can't initiate live view from the Ring Web site though. I also linked my Ring with my Wink hub. I've it automating my front porch light with doorbell presses. I gave up on motion for now as there are too many false alerts at night. Being able to share users is also nice as you don't have to give your account info to everyone that you want to be able to access the doorbell - they can create their own. You can also revoke their privileges if need be. Only the primary account can delete recordings though. I will probably pay for the ring+ service after the trial expires for $30/year. I would feel better having more control over the product though and being able to store videos locally rather than relying on "the cloud". Support is available from 9am to 6pm Pacific, which is good for me being on the east coast. Prior to the product's release, I was able to find the dimensions on the Ring web site and build a wood plate to match the contour of my home's siding that would also recess the doorbell a little bit. I commend the Ring team for having accurate dimensions as my plate fits perfectly. I feel like this really sets the doorbell apart and draws attention away from its size, which is still pretty big compared to a normal doorbell. Ring would be wise to consider offering something similar I think.
I would recommend this to a friend
Product Not Ready Needs workPosted
I have own this device for about a month and to be honest my conclusion is this device is not fully ready for prime it was rushed. Let me start with the good it is small, sleek look, good quality video, sound, multiple cover plates and lot of potential. Now the Bad, let's start with the installation. Installing the device is not really that hard as the most time consuming will be the actual Setup. Now, as the company stated is a universal that can replace an existing doorbell, yes but some with complications, in my case my old doorbell was install in an electrical box with a plate. The actual Ring Pro it is narrow and long so it will not cover the hole completely, now Ring came up with a Retrofit Kit not included with the device and you have to call them to order it (no charge), they said for the newer ones they will include it. There is still a flaw as the Ring is longer the screws doesn't align with the electrical box as the length from top to bottom is approximately 4.5in. and the Ring Pro is about 5in. so guess what you have to drill the wall, they should had made the device standard electrical box size at least for the US resale. Next, setting the actual device that was the most stressful part. I have an Asus RT-AC87R router dual band I could not get it connected to the WIFI and I spent multiple hours on the phone to get nowhere. After multiples trouble shooting they will escalate your problem to level 2 support that will not get you anywhere either and you have to wait for them to call or write you by email. To be honest I spent more time on the phone than playing with the actual device and in multiple days. The workaround that I came up with and it work was creating a guest account on my router somehow it connected that way. After that everything went well until I received the retrofit kit and I had to unplug that thing again, then the connectivity issue started over even on the guest account. After I was able to connected it aging and it was back to normal until I find myself I cannot view live feed away from home stuff that I was able to do before, I can only view the live at home on wifi. I get all the notification and all but no live view. One of the reason I bout this was the advertisement that it works with ADT Pulse, that will save me from installing a camera at the door. I went through all the setting I link both account but I don't see how they work with each other. You are not able to see the Ring camera on the Pulse app and on the Ring app doesn't show any feature for the Pulse System just an + icon when you looking at the camera that shows a ADT Pulse icon, when you click on it you get an Error. I called 6/1/16 to get help on the problem for the live view and all they did was send me to call my cellphone network provider. The actual support center is very poor, a lot of them doesn't have any knowledge of the device as the one answer the phone to help with the live view told me that it was only available on Wifi then put me on hold to verify his statement when I told him I was able to do that before LOL. So for those potential buyers I would hold off on it, is not easy to drop 250 pops on a device that doesn't delivers as promise, it does have potential but right now is not ready. I read those bad reviews and I still got one to see If I was one of the lucky one like those who posted good reviews with 5 stars but I wasn't. Now I have to take this thing a part install my old doorbell back, cover the new holes I put on the wall, return it, and wait for something else or this one to get better right now this is thing too much hassle for $250. Good luck!
No, I would not recommend this to a friend
Hi Wishkid, I'd like to apologize for your poor experience with Ring and for the delay with our CS team. You should be able to access Live View under cell data when you're away from home. In regards to the ADT Pulse integration, during your Ring video call when you select ADT Pulse from the + icon, you're able to lock/unlock your door, arm/disarm your system and turn on/off your lights. Would you kindly reach me at firstname.lastname@example.org today so that we can improve your Ring experience please? I'd certainly appreciate your time and this second opportunity to make this right.
Not sure what to say about the Ring ProPosted
My wife and I first upgraded our cell phones to Galaxy S10s so that we would both have more modern phones and would be able to utilize more apps than our old S4s would hold. A week later we bought a Ring Pro doorbell. I installed it per the instructions and downloaded the app to my phone. Live View on WiFi produced beautiful, clear hi-def 1080 views. The recordings of the events were also beautiful and clear. When I tried it on my Sprint data, we would sometimes not be able to see the person in front of the doorbell in Live View, or the picture would pixelate and slowly turn into a blob that was unrecognizable. In all cases the person at the door would hear their own voice echoing back out at them, and had a very hard time hearing us talking to them. It made conversation between us and the guest at the door impossible. In effect, the doorbell would not do what you see on all of the TV commercials where you could talk to the person at the door and also see them. I uninstalled the Ring Pro as well as the app, then reinstalled everything. At this point I had about 4 hours into trying to make this work. I went back to Best Buy where we bought the Ring Pro and they suggested that the issue was with my Sprint data plan - basically it was too slow and would not show 1080 in real time. It was basically for downloading 480 content online such as Netflix. We went to Sprint. Sprint ran speed tests and said it should work, but it we upgraded our unlimited plan to higher speed on our two phones (for $10/month/phone) this should alleviate the problem. We bit the bullet and upgraded at the additional monthly cost. It didn't fix the problem. I called the Ring help number (the first of four calls to them). The Ring technical support people were very nice and tried very hard to fix my problem. They even sent me a replacement doorbell, which involved again shutting off power, removing the first doorbell, installing the second doorbell, and retesting. I now had another 4 hours into getting the doorbell to work as advertised. During my third call to Ring tech support it was suggested that I get a WiFi extender for in-between the router and the doorbell, which are only 12 feet apart. Back at Best Buy they recommended the Ring Chimes Pro rather than just a WiFi Extender, for compatibility. They KNEW this would fix the issues. Came home, set up the Chimes Pro which went very quickly, and still had the same issues. I was now up to 16 hours spent on this. My 4th call to RIng tech support got the freezing problem to stop on data, but the echoing still occurred. I'm now waiting to hear back from Ring as they sent the issue "up" to a special group who would troubleshoot my issue utilizing three or four video I had to send them so they could hear the echo. Again, everything worked fine (except the echoing) on WiFi, but when you are away from home and someone is at your door, when will you be on WiFi. You won't, you'll be on your cell phone data to use the Ring Pro. My wife and I have since rebooted the router, uninstalled the app, rebooted our phones, reinstalled the app, rebooted our phones, and still have the same issues. Sometimes I don't even see the person through the doorbell while I'm talking to them and they are hearing their own voice echoing back at them through the doorbell. Sometimes part of the view will freeze and then unfreeze. After 17 hours of troubleshooting and four hours on the phone with Ring tech support, I'm waiting to hear back. Throughout all of this, the recorded videos from each event show up perfectly, it's just the live view that is not working correctly. I'm trying to decide whether to keep the Ring Pro and just ask the guest or burglar to wait about 2 minutes so I can view the recorded video to see who was at my door. So as my Summary says, I'm not sure what to say about the Ring Pro. If the problems get resolved I would probably give this 5 stars. The motion detection works VERY well and notifies us all day long as we have construction going on in our area and there is a lot of traffic going by. The videos of these events are very good. I just have to wait about 1 to 2 minutes to view the events. If I keep it I'm just going to use it for what went on in the past and not worry about what is going on real-time. It's just a very expensive doorbell for just that purpose, especially since I also bought the Chimes Pro to go with it.
No, I would not recommend this to a friend
This product is not for everyone!!Posted
5//26/2016 Before buying this product you want to do all your research.In my case it worked out really well with no issue. Had it for 4 days and will update soon.You must have a fast internet connection for it to work correctly. I have 300 Down and 50 UP. If you have the minimum requirement don't buy.I have a dedicated 5 GHz Wi-Fi for the dooorbell also.I configure my router to support doorbell Pro and made it work efficient with no issue. I didn't take any chance on the 2.4 GHz. I don't think it's a big deal but there is a delay for doorbell because it trying to ring your phone first before it rings the doorbell. The connection to my phone is incredible with no issue or delay outside on the phone network. Based on the angle that I have my Doorbell Pro I don't have any issue with motion sensor because it's only looking at a wall and a cover pretty much the whole hallway. I took a big risk buying this product knowing I may have to return it back if it didn't work out. After reviewing all the review online it seems a lot of people have slow internet connection. This is the reason why a lot of people are giving a negative a review on this item. I also noticed in the new update lets you do live view on your phone.I think the old model works best for people with slow internet speed because it's not as high as resolution as you see on the new Pro. If the company can let you pick your resolution on this new doorbell Pro it would work a lot better for everyone. @@@@@@@@ Ex 480p, 720p and 1080p) I would only recommend this product to a friend that has high internet speed The only concern that I have it's always hot. I'm not sure if it's going to stand up to the Texas weather. I'll be back in 2 weeks to update!!!
I would recommend this to a friend
I admit, I 'want' to like this product (Ring Doorbell Pro) but I cannot get it to work as intended and advertised. 24/7 Customer Support has been unable to help, suggesting I 'exchange' my device and indicating there was little else that could be done. I have also tried reaching out via email to one of the Ring Customer Satisfaction Specialists who frequently reply to these reviews prior to submitting my own. I have received no response. I purchased my first Doorbell Pro five days ago. It installed relatively easily and monitoring seemed to work. My major issue initially was that when I attempted to communicate with people outside the door, they heard nothing but static, and maybe an occasional garbled portion of a word, thus knowing I was at least trying to talk to them. I called Support after 2 days of trying various site-suggested fixes and it was recommended that I exchange my device. Sadly it is an hour drive, each way, to my closest store, but we made the trip. Best Buy exchanged it for a second unit, but I cannot be certain it was 'new' as when I got home (again, hour drive) I found the box had been opened and re-taped. I did look it over after this discovery and is appeared unused, so I reinstalled that evening. Much to my disappointment, this resulted in virtually the same issue with the sound. Initially visitors could make out 2-3 garbled words, but that quickly deteriorated to none at all - just static - but hey, they static was quieter! Early the next morning, Motion Detection identified a car driving past my home that was not in my specified motion zones. When I attempted to view, the App showed my Doorbell was offline. I got out of bed and walked out to look at the device and it alarmed again. It was seeing motion and people, alerting, but showing offline within the App so I could not view anything. It even recorded my vehicle leaving later that morning - still showing offline! Three hours later, it miraculously showed online and I could access past history and Live View. My setup is as follows: Ring Doorbell Pro Wifi Strength showed RSSI in the .54 -.57 range on the first unit, the second unit fluctuates between .59 - .61 with Ring Chime Pro (placed inside home 3 feet from the Doorbell). My power connection health report for both shows 4055mV in the morning and dropping to 4009mV by late afternoon My Chime Pro WiFi connection shows RSSI-29 signal strength currently, and shows the Doorbell connection to the Chime Pro at RSSI - .62 I have done multiple hard resets, as advised by Support. Again, I wish I could like this but am very dissatisfied and because of the cost, do not feel I have any other choice but to return for refund. It is too bad as the video portion works well for the most part. Motion sensitivity is quite sensitive even at the lowest setting, occasional moth and car lights will alert. I purchased the Chime Pro 2 as recommended by the site due to the low-ish signal strength, but it only got worse. If things change prior to my return I will amend this review (if Best Buy allows). I am giving 2 stars because what does work, seems pretty good. What doesn't work is the showstopper for me as I want to get what I paid for.
No, I would not recommend this to a friend
I am sorry to hear about this poor Ring experience.This is not the experience that we intended for you to have. I do, however, appreciate all the time, energy, and money that you have invested in trying to get your Ring device to work for you and I would like to step in and ensure that your efforts are not wasted. With that being said, I would appreciate the chance to connect with you directly so that I can investigate these issues for you further. I do see that you mentioned already reaching out to one of our Customer Satisfaction Specialists, I would, however, appreciate it if you would email me directly at Kaitlyn.email@example.com so that I can assist you further.
I would appreciate your time as well as the chance to improve your Ring experience.
Kaitlyn R., Customer Satisfaction Specialist
Some struggles, but worth it...Posted
After researching the products on the market, I decided to go with the Ring Pro, mainly because of its slim design and the amazing customization of the motion zones, more about that later. Overall, the product is nicely built, lots of little details, such as multiple face plates, all the extra tid-bits that you may loose over time and so forth. It comes well packaged, very organized with excellent instructions and videos. On this aspect, I would give highest marks. The actual physical installation is very easy, the drill bit is included and most everything else that is needed. Upon initial connection, I was pleased it powered up after a few minutes, which is normal and when progressing through the app, etc., I was hopeful because things were going well. Then everything I had read in the lower star reviews began to take place. It took several attempts to connect to the WiFi network, had to open the front door to gain a stronger signal. After passing that hurdle, the app indicated it was connected to the device, but the camera would not work. After accessing the health report, I learned the power to the device was poor, in addition to a weak WiFi signal. This practically make it unusable at this point. These are some of the more common issues. I had done my research and was determined to correct the situation. I have the correct type of manual hardwired doorbell, it operates on 16V, which is the minimum required. However, most users have reported that 24V is needed. I would say that 24V is a must, period. My home only being a few years since being built, made is easy to rectify this issue. I found a multiple voltage doorbell transformer at a local home center for $15 that depends on how you connect the wires, it will provide either 8, 16 or 24 volts. Why cannot they just build homes with this version instead. It was a simple update since it was located in garage and was easy to access. After installing and connecting for the 24 volts, the health report immediately switched from poor to very good for power, hurdle one has been resolved. Please be aware, that Ring somewhat addresses this issue by providing a free power cable to use during the installing of the power pack, however you must call and ask for one and what I could tell from other reviews, it seems not to do too much to increase the power needed. Lastly, I needed to address the WiFi signal. I knew most likely an extender would be required to acquire the best signal at that specific location. I am not aware of too many people having their router by the front door. I installed an extender at the nearest wall plug near the device and the health report has gone from poor signal to good. After working to address these requirements, the device works quite well. The video is clear with minimal pixelation, freezing, choppiness, etc., this was all horrific before correcting the power and W-Fi issues. The sound is loud, crisp and clear. The app launches the live within 1 to 2 seconds and I have only had just an instance or 2 whereabouts I had to quit the app and launch again to connect. The internal doorbell rings almost instantaneously when the button is pressed, no lag. The notifications on the mobile and watch come through within 1 to 2 seconds as well, very impressed! After setting the customizable motion zones, middle sensitivity seems to work to best, I am very pleased. Overall, after addressing some installation pain points, I am enjoying this product and would recommend. However, if you are not able to boost power to the 24 volts range and send a strong WiFi, you most likely will be frustrated with the situation. Those concerns are not that difficult nor expensive to address to enjoy this innovative product.
I would recommend this to a friend
Really good w/ a couple of bumps to get goingPosted
I've had the Ring Pro for two weeks. At present, it's working really well, but there have been a few glitches along the way. I almost gave up on it, but I've been patient and I think (hope) that it's going to be ok now. It's the coolest product ever when it's working correctly, but patience is key until you figure out how it will work best for you. Install was super simple, and we wired it into our original doorbell mechanical ding-dong chime using the power pack that came with the Ring Pro. Darn, the original doorbell then only had the "ding" and not the "dong," which should have been our first clue that the doorbell transformer didn't have enough voltage to make things work smoothly. Within the first 24 hours, the Ring Pro quit working. Tech support confirmed that the power to the Ring Pro wasn't enough, and they sent me a bypass connector to reconnect the wires in the original doorbell chime box. This bypassed the old ding-dong chime, but they included a Ring Chime to plug into the wall, which is working fine. The Ring Pro is connected to my 5GHz wifi network, but the Chime connects to the 2.4 GHz network, however they still play well with each other. The resolution is very clear, and after a few trials, I've the motion sensor set up so that it doesn't have interference from cars driving by. I was so excited to be at the bookstore yesterday and be able to answer my doorbell when a workman arrived to do some exterior work on my house. He looked like he was on the TV show Candid Camera trying to figure out where the voice was coming from that told him that it was fine to go ahead and complete his work even though I wasn't home! As he walked away, I said "Bye!" and he turned around and said " Bye!" with a puzzled look, and waved towards the front door. Funny. I've had to reset the Ring Pro a couple of times due to Internet instability, and once when my router had a firmware update. Tech support walked me through it the first time, but I've been able to figure it out on my own since then. Sort of a pain to have to take the cover off to do the reset, but it's pretty quick. My internet download speed is about 130 Mbps and upload is about 4 Mbps, and that is fast enough to support this product. My router is about 20 feet from the front door, so the wifi signal is strong. I am hoping that as Ring continues to improve the product and push updates to the Ring, there will be fewer glitches along the way. It's a cool gadget when things are working smoothly, and so far I am glad that I've hung in there throughout the trials and tribulations. The Ring Pro is such a new product, and maybe was released a bit too soon, but I'ven't given up because it's awesome when it's in action!
I would recommend this to a friend
Excellent product but could be slightly betterPosted
A doorbell that cost more than $100? If you were like me you may have thought the same thing. That did not stop me from purchasing it and I love this product. My wife is not a tech person and she loves this product, too. It alerts us both on our iPhones and through the normal doorbell we had in our home. I installed and configured this product in under an hour with very little experience in tech and handyman work. It was super easy and the tools are included. I did have to shim it with a couple stacked pennies to angle the camera more toward my entrance before I put a thin bead of silicone around it. The video is fairly good and clear. The timing of a when a visitor pushes the button to when it rings on my phone is excellent and quick. I love how inexpensive the video recording option is. This is a feature that saves all motion (you can set it up for this) and confirmed rings to a database online. The configuration options on my iPhone are easy and excellent. Even someone with little to no experience can configure this device. The device can be configured to alert you to motion and/or when the doorbell is pressed. The motion detector can be configured easily though the app by highlighting certain areas on the image that is called up through the doorbell. In other words if your doorbell faces the street and sidewalk, you can configure it so that only when motion is detected on the sidewalk it alerts you, avoiding false positives from, say, cars driving by on the street. Here are my only complaints: 1) I wish it was quicker from when you answered the doorbell from when a visitor pushed the button. This does not appear to be network lag as my Internet connection is nearly 300 mbps down and 30 up. It seems to be something within the actual doorbell system/app itself. There are times when someone rings my doorbell and by the time I swipe and it loads the video, the person is facing away and nearly walking away from my house. I have not timed this but it could be in the neighborhood of 30 seconds. 2) Sometimes it seems to be sensitive and have some false motion detection, especially as it switches from day to night. 3) this system allows an individual to talk to someone at the front door, as well. My complaint with this is that sometimes the voice is lagging and creates a feedback where you can hear yourself through the app with a delay. There is a night mode camera that is activated automatically. It is black and white image and although it is good, I would say it is limiting in the fact it is a typical black and white night vision camera. There is a replacement guarantee if it is stolen from your home and I believe it came with toll free support. If you do not want to install this, Ring company provides a list of people that will do this for a fixed rate (maybe $100? @@@@@@@ . Bottom line, if they fix the three issues above and improved the video quality dramatically, I would easily give this five stars. Even as this product sits now, I would purchase this again.
I would recommend this to a friend
Excellent product, easy to setup, good supportPosted
The Ring Door Bell Pro is an excellent video camera doorbell. It works great, the install was relatively easy, and it is kind of fun to watch who is at your door. I have had it for about a week now. The cloud option for $30 a year to access video online is also very reasonable, and I will get that. It does only keep 60 days worth, but then you always have a video with the last 60 days of who was at your door. Only reason it gets 4 stars instead of 5 is that at night the video turns black and white. Not sure why it does this, and I had noticed this on other reviews and is not a deal breaker for me, just kind of an annoyance as there is really no reason for this IMO. Another drawback is the outside speaker on the doorbell pro is weak and not very clear. It is audible, but not that loud. If you were planning to use this as an intercom to talk to people regularly at your door, I would not recommend it. Not an issue for me. For those that are considering, here are some things to keep in mind. 1) Make sure you are getting the right voltage at your door bell. Ring Door Bell Pro needs at least 16v. I had checked by simply disconnecting the existing doorbell and using a voltage meter to check. I think most house should be ok but it doesn't hurt to verify. If you don't have it, you would need an extra transformer and that will make the installation a little more complicated. I had 18V so I was fine. 2) Make sure you have a good wifi signal at your doorbell area. Ring says should have at least 2MB download which is minimum needed for 1080p video. Mine was like 10 - 20 MB as tested on speed test so I was good. I think for good video though 5MB download is needed but just my opinion. 3) Watch the installation videos from ring. I found it extremely useful and they show you exactly how to set it up. Basically, you attach a device to your existing doorbell (mine was mechanical), and then you attach the ring doorbell outside, and then run it through setup with the Ring App. I had set it up in about 1/2 hour. I did have a minor installation issue. I called support and got through to a support person quickly (which is a big plus) and they were able to help me out. The worst things these days are trying to deal with the automated responses. One up and running, you have several setup options in the app. 1) You can have doorbell activity always monitored and see who is at your door. You can also talk to them, but as said earlier the outside speaker is weak, so they might not be able to hear you well. You can hear them though nicely from the phone app. 2) You can setup motion zones and sensitivity so you can always have a video if anyone was at your door, even if they did not ring it. Pretty nice. It does pick up cars on the street if you don't turn down the sensitivity all the way, but you can configure. 3) You can have a live stream option in the app so you can always just view who is at your door. It has a wide angle camera, so you can a pretty good view of anything going on in your front yard. The camera is very good, and you can zoom in and out on your app. 4) Multiple people can download the app and everyone can monitor. So in my family, there are four of us and all of have the app and we can see who is at our door before we answer.
I would recommend this to a friend
Great Product; Really Poor Customer ServicePosted
I'm going to be honest, if my review were entirely about the product itself, I'd probably give it a 5. I typically dislike when people mix in their support issues with product review, however, I feel like this experience could be shared by a number of people and I wanted to make people aware of the lack of support received because it is likely to happen to someone reading this writeup. That was less than a 1 star experience. For the good: The video doorbell does what it says. It will: 1. Let you answer the bell on your phone from anywhere in the world (assuming you have service). 2. Let you set up a motion zone, so that you don't get bothered by general movement in front of your door. 3. It has good sound and the video is fluid. 4. If you pay the $3 monthly fee, you can record all motion at your door and archive it for a couple months. If you need to download it to your computer or phone, you can do that. For the bad: What I wasn't expecting was that: 1. Although the website said that my chime was compatible with the Ring, it wasn't. They knew that because their internal information said it wasn't. 2. I purchased the unit believing it would work with my chime, and that it wouldn't be a problem to install. 3. My son called and waited on hold for 30 minutes and their solution was to send him a link to their compatibility list from their website. [He wasn't sure what unit it was, so he couldn't answer that question; I was at work] 4. I called back after I got home from work and waited on hold 15 minutes to speak to someone. 5. When I got on, they told me that my unit was incompatible, and I pointed them to their own website. 6. He looked into it while I waited and then came back and said that their internal documents were correct. 7. He told me, "What we'll do is change it on the website so that it lists the unit as incompatible." 8. I said, "OK, but how does that help me? What can I do to remedy this?" 9. He said, "What I'd do is go to Home Depot and buy a new chime. Bring it home and install it, and then the unit should work." [He did list out 25 units that should work] 10. I said, "You make it sound so easy." 11. He didn't respond. 12. I thanked him for his time, and said goodbye. That was absolutely no help. I can't recommend this product. If you do buy this, the review is posted to make you aware that the website might be wrong with regard to your current configuration and you might be stuck with more work and more expense than you planned.
No, I would not recommend this to a friend
Was good but not perfect, now TOTAL FAILPosted
The video quality is good, but no where near as good as the samples on the web site. I have an excellent connection to my router on 5GHz, so that'sn't an issue. Motion detection is very picky. Sometimes it will trigger when I turn on my porch light. Other times it will go off for no obvious reason even when the setting is at the lowest sensitivity. Another issue with the motion is that most of the time it takes so long to trigger that I just see the back of the person as they're leaving. It needs to constantly record the last few seconds to itself, then send it if it sees motion. That way it wouldn't miss whatever is triggering it. The doorbell part works well, but it's slow to open on the iPhone 7 Plus iOS 10.1.1. It would also be a lot better if it worked with HomeKit. It would really be helpful and make sense if the app worked with the Apple Watch as well. The audio volume is very low on the doorbell itself. The person at the door sometimes has a hard time hearing me. Overall I like the Ring Pro, I just hope that software updates can fix these issues. Edit March 31 2017 The motion detection has been improved significantly. It hardly senses motion when there isn't any. It also now records video before, during, and after the doorbell is pressed, so no more videos of the back of the person leaving. I'm hopeful that my other issues will be solved soon with more updates. Edit July 16 2018 The Ring Pro has started to get cloudy on the lens. After contacting support and following their troubleshooting suggestions (which were to clean the device with a microfiber cloth and distilled water, then to use rubbing alcohol) it appears that the plastic lens cover is already degrading from the weather. In fact here's a quote from their customer service. "Your assumption about decomposition might be correct, but, unfortunately, your device isn't covered with warranty service anymore, so the only possible solution for you is to buy a new device." So they expect me to buy a new device because they couldn't be bothered to use something that would stand up to weather for a device that's supposed to be designed for outdoor use. Needless to say I wouldn't recommend this product any longer. The fact that the most important part of the device can't handle being in the sun and weather isn't only disappointing, it's pathetic design.
No, I would not recommend this to a friend
I am so sorry to hear about this poor Ring experience. This is not the experience that we intended for you to have. While I do see that you mentioned already being in contact with our Customer Support team, I would appreciate the chance to connect with you directly. I would like to investigate the issues that you are encountering with your Ring device so that I can work to provide you with some additional suggestions and assistance to help improve your overall Ring experience. It is imperative to me that you receive the best possible Ring experience and I would like to step in and ensure that this happens for you today. Would you email me directly at Kaitlyn.firstname.lastname@example.org?
I would appreciate your time.
Kaitlyn R., Customer Satisfaction Specialist
I was hesitant to buy this when I saw several reviews of people saying it was really buggy, but I'm glad I did it. This thing is amazing. It's so cool having a view of your front door anytime. The recording feature is incredible, and the annual price for optional storage is very reasonable. Installation was fairly straight forward. Adding the extra wires to the existing inside doorbell box (new step required compared to old Ring version) was pretty easy. The Ring doorbell itself just takes the two wires from the old doorbell, so that's dead simple. The most difficult part for me was having to drill through solid brick. While they do include a masonry bit, you'll need a very strong drill (hammer drill preferred) and probably a smaller, sharper bit to drill a pilot hole to get the job done. I left off 1 star because there's a current bug where motion sensing does not work in night vision mode. It basically sets off a false alert every 10 minutes because of an ambient light check. They are working on it, but I've found a solid workaround is to just turn on my porch lights. Other than that, my notifications have been very accurate, and video quality is very good. This version itself is also pretty small, so it looks very sleek next to the door. The web interface and Windows 10 app are also nice surprises in how well they work. You can easily share links to any of your recordings (comes in handy for showing friends how it works). The Windows 10 app gives you all the same functionality of the device on your PC, so you can answer an event or just view past videos. Overall, it's a very impressive device and adds a great deal of piece of mind for my home security.
I would recommend this to a friend
Great product but still room for improvementPosted
I had my eye on the previous generation of the Ring video doorbell but the two main reasons I didn't splurge on it was because of it's width and inability to view live video. You see, I have a wooden trim about 2" wide on the outside of my front door and then decorative stone. I really didn't want to drill into the stone. Plus, no live video? Those were deal breakers for me. Now along comes Ring Pro, which addressed both of my issues above. The slimmer unit now fits nicely and wholly on my trim (no drilling into stone) and I can get a live view of the camera whenever I like. There are also additional features that are a great plus such as 1080p video, interchangeable face plates, configurable zones for motion detection, and probably some more that I'm forgetting. Overall, I'm very happy with the product. So why 4 stars instead of 5? Well, I believe there's still room for improvement. First, all the units don't seem