Customer Ratings & Reviews
- Model:
- 8VR1P6-0EN0/88LP000CH000
- |
- SKU:
- 5095900
User rating, 4.4 out of 5 stars with 7231 reviews.
4.4(7,231 Reviews)- 222 Answered Questions
Customer reviews
Rating 4.4 out of 5 stars with 7231 reviews
(7,231 customer reviews)Rating by feature
- Video Quality4.6
Rating 4.6 out of 5 stars
- Mobile App4.5
Rating 4.5 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
to a friend
Rated 4 out of 5 stars
Went with the Pro Version
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Pro version of the doorbell cause of the higher resolution and its smaller than Regular version. I needed a new door bell because I was missing deliveries and my doorbell button was worn out, so I did some research and found this was among the most popular of video doorbell solutions. First the good, this does work as advertised and works with the current doorbell. If you lose power, it will remember the setting and you won't have to reset it up once its up and running. It wasn't too hard to set up, but you must open up your doorbell ringer and wire the addition piece. Its fun to watch people outside on the live view. And it does work as a regular doorbell once it has been set up. It does seem weather proof and is still working after a few rains and very hot summer weather. And besides working with Smart Phone which is easy to use, there is a program that lets it run on current MACs, so if your not by the phone you will catch the doorbell. The night video also works well on doorbell. The bad, you must have internet to set up, otherwise your doorbell won't work as both a smart doorbell or a regular doorbell until you go through the set up steps, once it has been done it works fine. When you ring the doorbell, it only rings the chime once, so my mechanical doorbell only has one single chime which can be missed. And it takes a good 30 seconds before it will let ring the door again. While the video is generally good, its not as HD as a Hero or DSLR will produce, its more like an average smart phone at best. Also, sometimes the internet doesn't catch right for the live view so you will get a blank/black image. I have noticed this is allot less frequent than when I first got it, so this may be a non-issue for people who have quicker internet. Lastly all of the video goes through Rings servers, mostly as a part of there cloud service, but I am not sure if the live view feature would work if Ring went out of business or they weren't able to support the device, which is a concern. One thing to note you must have a decent internet speed to use the live view or other features. I have 10mbps down and 2 mbps which it runs ok most of the time, but it does hog the bandwidth while video is running. Also, this is more a feature request, being able to tilt the camera vertically a little bit. I am up higher up and in urban area making it so I have had to get creative with the Motion Zones. Despite my minor complaints, I really do like the doorbell and its features.
I would recommend this to a friendRated 5 out of 5 stars
Easiest installation in the history of installing!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! This was the easiest installation of anything that I've ever done! Not only were the instructions simple to follow, but everything that I could possibly need was included - right down to the wall plugs and even the screwdriver! The video quality is good enough, and the night vision is adequate. I like that I can stream the audio and video to my echo show as well as my phone, and (via Alexa routines) I can configure my sound system outside to tell me when somebody is at the door. Great for when guests are over and we've ordered food. I also link it to my smart lights so that between certain hours, movement outside will turn on a light inside for a random amount of time. The app is pretty intuitive and has a lot of functionality. I like that the detected motion images are also sent to my smart watch for absolute minimal effort. The custom motion detection zones are great for only capturing movement where I want to, so I don't get alerts when a car drives past or when the neighbor over the road comes home. I don't subscribe to any of the premium services, but I get everything I need from the basic unit. Very happy with the purchase and I'm encouraged to buy more Ring products.
I would recommend this to a friendRated 4 out of 5 stars
Nice security addition
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife bought this for me to install at our daughters house. First installation was completed in about 15 minutes, but the doorbell never found the Ring network to connect to.. Called tech support and after going over everything determination was the Power Kit which gets installed in the existing doorbell chime was defective. Off to the store to exchange it and got lucky as there was only one left on the shelf. Second installation completed and this time the doorbell found the network and we were able to complete the initial install/setup. With everything set up on her iPhone we were impressed with the adjustable video capture area which helps prevent the doorbell from picking up cars on the street and people on the sidewalk. When she's at home you can hear the slight delay from the time she talks (living room couch isn't far from the front door) until it comes out the speaker on the doorbell, but not a big deal. Overall impressed with how easy the install went other than the bad power kit and the video quality
I would recommend this to a friendRated 4 out of 5 stars
Security and Convenience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Rring Pro is hard-wired, so I don’t have to worry about battery life. The ability to see who is at the door and speak to the person on my Echo Show in order to decide it this is someone for whom I will leave what I am doing to open the door are security and convenience factors that I value highly. If I am not at home, I can go the the Ring app and re-play the video of what triggered the motion sensor. I do have the sensor programmed for people, but my neighbor’s dogs, who often wander over, trigger the video feed as well. At $30 per year for the cloud maintenance of video recordings, it is a bargain. I regularly delete recordings of myself coming and going to save space and so that I don’t have to weed through many recordings if I want to find a particular one to re-play. Also, although the product description reads “satin nickel,” the Ring Pro came with other covers and I chose the black to blend in with my decor. I would have given the product 5 stars if the image did not have a “fishbowl” distortion and if I could have set the parallel distance more precisely so that my next-door neighbors did not set off the motion sensor when they leave their house. The length-wise parameters are fine: I do like to see the approach on the sidewalk leading to my front door. Once, a suspicious stranger stopped a few feet from my door, looked around and then left. I am keeping that video in case he returns.
I would recommend this to a friendRated 5 out of 5 stars
Make sure you have the right setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first Ring Pro was DOA out of the box. This point is very important. After chasing down what seemed like a 16v transformer issue, locating the transformer, swapping it out with a 24v unit and still having the same issues, it was clear that the unit was DOA. There wasn't much help online and the various complaints and issues on this product make it very difficult to determine the problem. So aside from a bad product out of the box, be sure you have great wifi coverage and if you have the ability, allow the Ring to connect to it's own wireless SSID, not shared with any other devices. This will help the Ring Pro's functionality and reliability - contention free network. If the Ring Pro does not have good wifi coverage, don't expect much. There is a Ring Chime Pro you could buy to help extend your wifi and connect your Ring Pro to if a weak wifi signal is something you can't easily resolve. If you have all of this handled - super strong wifi and 24v transformer, but you still have issues with your Ring Pro - take it back - it's defective. I may not have needed to swap the transformer, but for good measure and from the very convoluted reviews and research online, the 24v transformer upgrade is better any way. My Ring Pro works perfectly. Always catches motion. Always provides a view when I log in, no black screens, no lag, etc. If you're having any of those problems - be sure all the above is taken care of first. Still same problems? Take it back. Something else to consider, after 30 days, you will need to sign up for a cloud subscription or else it's just a fancy doorbell, with no ability to capture and store motion when detected. It's about $30 a year, even though everyone want's to complain about it. Yes, Ring Pro is $200 (Black Friday) - but that's a one time purchase. That doesn't cover the cost for Ring to give you indefinite cloud storage.. Be realistic folks! New era of technology! But consider your situation. Maybe you're just using the Ring Pro as a deterrent - just having it up and glowing might be enough and you don't need a subscription. I highly recommend the product, so long as you have the proper environment to support it.
I would recommend this to a friendRated 5 out of 5 stars
Works great - but must have the right setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first Ring Pro was DOA out of the box. This point is very important. After chasing down what seemed like a 16v transformer issue, locating the transformer, swapping it out with a 24v unit and still having the same issues, it was clear that the unit was DOA. There wasn't much help online and the various complaints and issues on this product make it very difficult to determine the problem. So aside from a bad product out of the box, be sure you have great wifi coverage and if you have the ability, allow the Ring to connect to it's own wireless SSID, not shared with any other devices. This will help the Ring Pro's functionality and reliability - contention free network. If the Ring Pro does not have good wifi coverage, don't expect much. There is a Ring Chime Pro you could buy to help extend your wifi and connect your Ring Pro to if a weak wifi signal is something you can't easily resolve. If you have all of this handled - super strong wifi and 24v transformer, but you still have issues with your Ring Pro - take it back - it's defective. I may not have needed to swap the transformer, but for good measure and from the very convoluted reviews and research online, the 24v transformer upgrade is better any way. My Ring Pro works perfectly. Always catches motion. Always provides a view when I log in, no black screens, no lag, etc. If you're having any of those problems - be sure all the above is taken care of first. Still same problems? Take it back. Something else to consider, after 30 days, you will need to sign up for a cloud subscription or else it's just a fancy doorbell, with no ability to capture and store motion when detected. It's about $30 a year, even though everyone want's to complain about it. Yes, Ring Pro is $200 (Black Friday) - but that's a one time purchase. That doesn't cover the cost for Ring to give you indefinite cloud storage.. Be realistic folks! New era of technology! But consider your situation. Maybe you're just using the Ring Pro as a deterrent - just having it up and glowing might be enough and you don't need a subscription. I highly recommend the product, so long as you have the proper environment to support it.
I would recommend this to a friendRated 4 out of 5 stars
Quick and Painless, Does a specific job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been running my Ring Pro for several weeks now and overall I'm pretty pleased with the quality of the video and features. A strong WiFi signal and fast Internet access is a must however, so it would be worth downloading a good signal strength tool like Wifi Analyzer on your phone and testing your signal strength from the location where your Doorbell presently is. This single attribute can largely dictate your success and satisfaction with the Ring products. Assuming you have a good Wifi signal like I do you should be pretty pleased with the video quality. Several things I don't like. 1). You can only record video to the Ring cloud, no local storage is possible, and after 30 days you pay monthly or $30.00 per year. 2). The audio notifications can't be muted or changed on the Ring app on your phone, however, muting your phone audio will work but this is obviously not the solution that is required. 3). There is no way to view live video on a web browser at ring.com, your only option is using your phone to live view video. The positive features are nice motion control options and adjustments, it's inconspicuous looking, has a wide field of view and fairly decent night vision. There are trade-offs for ANY video monitoring system, nothing is perfect unless you literally design it yourself using discrete components, which I considered doing. However, a quick easy install and checking most of my requirement boxes is why I picked Ring as part of my video surveillance solution. I also have the Ring Floodlight and experienced similar performance and features. However my present Ring Floodlight is having audio issues so I'm going to have to get it replaced. Considering the competition like Arlo, Kuna, Nest (also a strong contender with the exception of the ridiculously huge power connection you have to drill a 1" hole in your house if you want no one tampering with it..) Ring products are pretty good for their respective niche.
I would recommend this to a friendRated 4 out of 5 stars
Does Everything I Need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installing the Ring Pro was fairly straightforward. I'm certainly no electrician, but I was able to figure it out. I did have to drill a hole where the doorbell goes, but thankfully they provide a drill bit that can handle cement/bricks. The set up process was also simple. It involves hitting a button on the side of the doorbell, pairing your phone with it, and then choosing which wireless network to connect to along with supplying the wifi password. One feature that I was surprised to see is the ability to disable your normal doorbell from ringing (which my dog goes crazy over), so it would only notify you of motion or button pushes via the apps. As far as how the Ring Pro functions, it works well for the most part, however, there are 3 cons: 1) The video was sometimes choppy, losing frames. I had to install a wireless router closer to the Ring Pro, and this helped significantly. The router is also dedicated to the Ring Pro, so I'm sure that helps. 2) Even with the dedicated wireless router, sometimes playing back the recorded video (in the cloud) will be choppy. This seems to be happening less lately, and is only a minor annoyance. 3) The Windows 10 Ring app on my laptop will only work properly for about 1 day before it starts crashing. The workaround is to uninstall/reinstall the app, but then again it will only work for about 1 day. I don't have this issue on my other Win 10 desktop, and the Android and iOS apps also work fine for me. I have complained to their support team, and they said they're working on it, and they were nice enough to give me 5 years of their subscription service for free. Even though there are a few cons, I still highly recommend the Ring Pro. I've talked a few coworkers into purchasing them, and they enjoy them too. Later, I purchased the separate Chime accessory which plays configurable ring tones when the Ring Pro detects motion or when someone pushes the button (separate tones for each).
I would recommend this to a friendRated 5 out of 5 stars
The Greatest Decision I did .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t be more happier with this purchase of this. I purchased one in 2017 and the spotlight camera as well for my home after I decided to end my home security services with Comcast after a massive outage all services where down including Xhome Security Services . Due to the outage the cameras and alarm system where down and and was not notified of a incident at my home while away . I discovered the damage to vehicle and home when I returned home . In the summer of 2017 I purchased a summer home and the first thing I did was to get the same setup door bell camera and also adding 2 spotlight cameras since the home was 3 hours away and so glad I did since the alert notification you receive if there is movement I was able to catch someone on my property and logged on the cameras and scared the hell out them and they took off . With recommended of this product several friends and family have purchased it and couldn’t be happier and have add other Ring products to their home . So this year I purchased this as a Christmas gift for my stepson and fiancé for their new home since they have access to all my Ring camera and love the features it has to offer and discussion getting one for a the home .
I would recommend this to a friendRated 5 out of 5 stars
Must buy for 2016 !! Can't live without
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything has been working great. App and Camera feed load fast and the Live View feature has worked since day one. Its always works great when I show it off to friends and family. Motion sensors always pick up like they should and night vision is better than expected even with the front lights turned off. I feel that some of the negative reviews are due to the doorbell not being connected to home networks that are up to par with Smart Home electronics. Its like experiencing a buffering issue while streaming a movie from Netflix and then blaming Netflix for it. My parents bought one for themselves this evening after seeing how well mine works at my house. I setup their home network with the same dual band AC router and I verified they have great Wifi Signal strength all around their house even outside. I will be setting it up for them this weekend and they cant wait. I installed the doorbell in about 10 minutes in the Dark since I couldn't wait until the next morning.
I would recommend this to a friendRated 5 out of 5 stars
Not sure why so many negatives. We love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went to Best Buy to look into getting the Ring Doorbell since one of my old neighbors got it and said how they liked it a lot. I was worried about the size of the standard Ring unit as my original ringer was in an 1" 3/4 door jam and the original one is very bulky. I went to Best Buy on 4/24 and I happen to see the Ring Pro.... I received an email from Ring after setup that it was in error that Ring Pro was on the shelves. But to my benefit, my wife was a bit unsure of the gadget, but after installation and see the notifications she has received during the day, she is sold and loves it as well as I do. This is a small piece of mind while you are not at your home. Well worth the investment.
I would recommend this to a friendRated 5 out of 5 stars
Sensitive very good coverage, very pleased!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had this fully installed for a couple of days but thus far I am extremely pleased it gives very good coverage in fact I've had to narrow the search range because it goes off for many things - everything from cars going by to a middle-of-the-night raccoon. The point is it's doing the job that I purchased it for and I'll get more familiar with it as time goes by - I'd rather have too much coverage then not enough! I can only recommend the more expensive hardwired doorbell not the one that goes by battery. Take note that there have been upgrades and this is what was recommended to me and I'm glad that I listened. I did have to switch to a much more expensive internet company because each camera device will take approximately 3 gigs of Upload in order to operate properly. Don't get confused when companies talk MPGs because megabytes have little to do with Gigabytes except that you need approximately 15 for every 1 Gig. It's one thing for downloading if you're a gamer but when you're talking about cameras you need Upload so plan on that. Originally after having difficulty w/my WiFi I purchased an internet booster which still was not going to be enough - when I finally talked with a true expert. I had to switch companies in order to get 150 megabytes to equal 10 gigs approximately.
I would recommend this to a friendRated 5 out of 5 stars
Don't bother with the negative reviews
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I frankly don't understand most of the negative reviews. This doorbell has worked great since day 1. I plugged it in and set it up and it almost immediately installed a new version of the firmware (the old version is apparently the cause of most people's issues). It connected to my 5G home network without any issues and there is practically no delay from when the button is pressed to when the app on my S7 let's me know someone is at the door or there is motion. On the first day alone it notified me of motion on my front porch (I was at work) when both the UPS and USPS drivers dropped off packages as they were still there. I had to adjust the motion zones so that it didn't pick up cars driving by but so far it has worked flawlessly. I wanted to get the original Ring but am glad I waited for the smaller, more aesthetically pleasing form factor of the pro version. I guess my only word of caution would be to those that have newer digital doorbells that don't already have a 16V transformer powering them. The doorbell is not compatible with every doorbell chime and it would be worth your while to make sure yours is or you will be returning it to the store. Here is a link to Ring's support site: https://support.ring.com/hc/en-us/articles/204968480-Compatible-and-incompatible-door-chimes.
I would recommend this to a friendRated 5 out of 5 stars
I have wanted something like this for a long time!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is a great way to add video monitoring to your front door. I am very impressed with the quality of both the unit and video service. The kit comes with everything you need to install, even including a masonry drill bit and multi-colored faceplates. Installation was not difficult as long as you possess basic handyman skills and can follow instructions. I recommend that you watch the instructional videos on the Ring website. They are very helpful, and will show you exactly what you need to do. I like that this unit wires directly into the existing doorbell wiring, because this provides a consistent source of power. The 1080p recording is very high quality. I am especially impressed with the night vision, which is clear even with no light. The cloud recording service is excellent as long as you have a strong, high speed Wi-Fi connection near the front door. The faster and stronger the better. The Ring Pro supports 2.4 and 5 GHz, but I recommend 5GHz because it is faster and less prone to interference.
I would recommend this to a friendRated 1 out of 5 stars
Not Ready Due to Camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Read the many bad reviews, read the few good reviews, and thought I should take a chance anyway. Install was fine, got the latest updates, but the camera is not working correctly. If the camera sees more sky in the background than people in the foreground it simply incorrectly adjusts to the sky. So not matter how bright the porch or time of day the person in the video is just a shadow. It is like the brightness and contrast are not automatically adjusting correctly on the camera. The only way to see anyone is if they stand 1 foot from the camera to block out the sky and the camera finally adjusted to show an acceptable picture. The attached picture at a specific time of day was truly the best I could get out of hours of trying. Called the very nice support team a week ago who confirmed they saw the same issue but have not heard back. Will be returning this weekend unless I hear from support on some sort of fix to address the issue.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi RichardK, I'm sorry to hear about your poor experience thus far with your Ring Pro. Would you reach me at yul@ring.com so that I can address some of your concerns as well as follow up on your CS ticket #? I'd certainly appreciate your time Richard.
Rated 4 out of 5 stars
Be prepared for gliches... not "plug and play"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even after doing research online, I was not prepared for the frustration of trying to get the Ring Pro up and running. After following the directions in the box as well the online video, my Ring Pro failed to power up. Called Ring support who were very helpful. Asked if I had a volt meter as low voltage could be the issue. My doorbell was new and was 16V. Did not have volt meter so they said they would send me a Power Cord. Three days later a Ring Chime appeared on my doorstep. Tried to hook that up. No go. Again contacted Ring support and they said I needed the Power cord which arrived about three days later. Hooked that up. This basically bypasses your existing door chime and utilize wifi to connect the Ring Pro to Ring Chime. While the Ring Pro powered up, the Chime did not work. Called support again. After review of the steps I had followed,, they said they would send me a replacement Chime. I was already to return the Ring Pro the day the second Ring Chime arrived. After a few frustrating tries, I was finally able to get the Ring Pro and Ring Chime to work. Suggest Ring just include the Power cord and Chime as part of the original kit and save everyone the hassle of contacting support and having Ring send the Chime and Power cord.. at no cost to me. Once its up and running it operates as advertised. Motion detection is good both day and night. Wish they would include a wedge for the device so that you could adjust the angle of the camera. Not sure about the need to have all the video saved to a Ring server at a cost of $3 per month.
I would recommend this to a friendRated 4 out of 5 stars
Second one...works well
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one of these earlier in the year from another retailer and had a lot of problems with it. Some was due to having the wrong doorbell transformer at first so be conscious of that when you buy this model. I upgraded my home’s WiFi and doorbell transformer but I still had a heck of a time getting it to connect and stay connected. After months of fighting with the original unit, I decided to give it one more try by starting over with a brand new unit. So far, so good after about a few weeks of use with the new one. It seems like it’s going to be ok. Hopefully it’ll stay ok. If this one fails, I’ll switch to a different brand. The only thing that’s annoying to me is the speed at which the app goes “live”. There’s a delay so if you’re hoping to talk to someone at your door, you’ll miss them if they don’t stand there and wait. Other than that, it’s tolerable.
I would recommend this to a friendRated 5 out of 5 stars
Great quality product!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Ring Doorbell is quite amazing. It was easy to install over my current doorbell system and it's integrated to accommodate the Amazon Echo. The picture quality is great during the day and night and the overall finish of the product looks very quality and durable. There are no audio hiccups that I've experienced and the app is very user friendly and easy to navigate around. You're able to adjust the view range for alerts which is very convenient. It's a great product that I would highly recommend.
I would recommend this to a friendRated 4 out of 5 stars
It gets the Job Done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Bought the ring Door bell Pro as it was an easy to install a Camera on my Front porch without taking away the aesthetics of the porch and the Front door its's self. On top of the great features the Ring system it's self offers, The Pro Version is slightly smaller than the Original ring, comes with 4 different base color base plates that can match the external of your home ( because who has a silver painted house ?) and is only able to be wired into the existing doorbell low voltage wire, which means you do not have to disconnect it from the wall and take it inside to charge it every three months or so . The included instructions were very simple to follow in wiring the Device to my existing doorbell ringer in doors and then the actual device on the front porch.I had it set up in minutes. The video quality is good but for me I think it could be better. However this relies heavily on how your house faces the Sun, how much shade through out the day your porch provides, and do you have your porch light on at night. I do wish Ring would of given the ability to fine tune the camera settings a little to account for Glare and brightness etc. However over all I am happy with the purchase and have used it on a number occasions to tell when a package has arrived at my house, who, who is ringing my door bell, and I have enjoyed watching the strange looks on peoples faces when I answer their ring with a Hello from my doorbell. If you are int he market for a easy to set up front porch camera the Ring Door bell is the ticket!!
I would recommend this to a friendRated 5 out of 5 stars
Better than expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the HD version which cost about $249. This works really well in the day time and at night. In order to make it work I have to spend about half hour to wire it in. This is not battery operated like the lower model is. First I had to replace my current door bell button with the RING button which contains the camera and door bell button. Not too hard at all. Two wires and then screw into the door frame. Next I had to wire a mini transiever to the chime box. Not too bad as it has wire splicers to make it easy. Then you use your cellphone to make the final wifi connection. You do need wifi always on to make this work in real time. Once that is all done, I can see when my kids get home, the mail man comes, or strangers ring the bell if my kids are home and I am not. I c an speak to my kids and visitors anytime they are in front of my door. It works really fast, they ring the bell and my phone rings before the house door bell rings. The. It displays the video. Super product. Glad I bought it. Thinking of buying another for the back door. One more thing, I now pay about 3 dollars a month to have the Ring store all my recorded video. So on my phone I have a complete log that shows both motion and rings at my home. You can set zones for motion. So I know when my mail man comes even if he does not ring the bell.
I would recommend this to a friend