Customer Ratings & Reviews

Hello Clay.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Wired Doorbell Plus detect motion and alert you according to your needs. The features and technology provided by the RingWired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

We are happy to inform you that Camera Motion Zones setting can help you better detect motion in the areas that matter the most to you, and reduce the number of undesired motion alerts. To optimize your motion zones and ensure that the device will detect accurately, please follow these steps:Open the Ring app to the main dashboard.

Tap more (•••) on the camera you want to access.

Tap your device's Settings.

Tap Motion Settings.
Tap Camera Motion Zones.
Tap Add Zone.
Drag the points to set your boundary and tap Save.

If any additional information is needed regarding your RingWired Doorbell Plus question, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.

Hi Kayla.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Video Doorbell Wired with Ring Chime so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

If any additional information is needed regarding your Ring Video Doorbell Wired with Ring Chime, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Miyuki from Ring.

Hi EvelinV.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Video Doorbell Wired with Ring Chime! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.