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Customer reviews

Rating 4.4 out of 5 stars with 20 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 20 reviews
  • Pros mentioned:
    Cleaning performance, Noise level, Suction power

    Rated 5 out of 5 stars

    Great Robovac!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vacuum! I have two German “Shedders” and two cats. I can tell the difference without the vacuum. I like the additional features like you can set it to lift of raised carpets and entryways that have dividers. It’s also very quiet. Unfortunately my other vacuum couldn’t keep up. This one is keeping up and more. You can use the vacuum only, vacuum and mop, or just mop. There are different vacuum suction options. Mine stays on turbo. I haven’t used the mopping feature yet. One thing I wish was an option is to only have the vacuum feature without mopping.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Is perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It collects the smallest crumbs and is also very quiet. I lovet

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I searched thru reviews for all robot vaccums, this one had decent reviess for pet hair. So far it has stood up to the test. We have 2 huskys a staffy and cats, rocorock is doing a great job at keeping my floors clean. I also like the fact that it has a mop wh ig helps as well. It is kind of noisy though, but if it keeps mu floors clean im good with that.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I have a black lab that sheds. It’s constantly getting jammed by the dog hair, even though we sweep before it vacuums!! I’ve watched it closely and it seems to just move the dog here around and deposit it from the floor onto the edge of the carpets when it goes up onto the carpet. The mopping thing is very cursory like it only has narrow trails where it’s mopped throughout the house. The only thing it’s really good for is picking up crumbs and going underneath couches in beds that my vacuum cannot.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Gets work done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this vac for my townhouse which has LVP on both floors. I am fairly happy with performance compared to the price I paid for it. The vacuum and mop function is good enough for LVP plus carpet area. Few things to note: The obstacle avoidance is mediocre. If you have lots of cable, get ready to untangle them from it. I would only recommend this vacuum if your house is clutter free, and has less small spaces where it might get stuck. In that case I would recommend to go towards a pricer/smarter options.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Good for daily use with pets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quieter than my older model, but if you put on turbo mode, it's about the same. That said, it has light mode, moderate and turbo, which I really like. I have an animal that sheds so I run it on moderate daily and it does a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Suction power

    Rated 5 out of 5 stars

    Vac and mop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Researched robo vac and mops until what felt like the end of time. Coming from an iRobot that was only able to vac and had a terrible app experience, couldn't be happier with the Roborock. Quick to map out your house, easy to designate different areas. Most important is the ability to set stay out zones rather than having to deal with the iRobot towers which always were lost or out of battery. Quiet mode is quiet enough to work in the house with it running or at night, turbo modes for sure pull more dirt from carpet.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Do you have dog hair issues?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok here’s what I’m dealing with. Three dogs. A poodle, a Morkie, and a golden retriever. Hair EVERYWHERE. I had a shark that was great for when it was just the poodle and the Morkie but as soon as the newest addition came along and started shedding the vacuum started freaking out and couldn’t handle it. The area is fairly large so I was spending an HOUR vacuuming and and another hour mopping. I was at my wits end after a year juggling the cleaning, work, and life. Sometimes I would go a week without vacuuming and it was hair bunnies EVERYWHERE. It was inescapable. I felt like a week was enough to create a new dog with all the hair. After a vet visit to tell me it’s 100% normal I knew I had to do something. After a TON of searching I came across ROBOROCK. It handles the hair so well. I am able to have it go daily (twice a day because of all the hair) and it handles it like a champ. I tested it out with a big hair bunny on day one and it ate it up with no problem. Cannot see my life without the two I purchased for upstairs and down. Best investment for my peace so far.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Robot vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good at cleaning but I have ran into issues with charging but apart from that pretty good

    I would recommend this to a friend
  • Pros mentioned:
    Suction power
    Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Never was able to map my floor

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got during holidays as this was on a sale. My house flooring is carpet so vacuuming was more important to me than mopping. Initial setup some time to get connected to wifi, but still that was the easy part. This robovac was never able to map my carpet floor correctly. Tried multiple times, delete, remap, clean, take the vacuum and leave in one corner which was not scanned to be later get lost. This was painful to configure and hence I returned it. Won’t recommend to others even when it is from Roborock. 2 stars only for the reason, that the small weird area it mapped & vacuumed, it vacuumed it good.

    No, I would not recommend this to a friend
    • Brand response from Roborock support
      Posted .

      Thank you for your detailed feedback. We sincerely apologize that the product fell short of your expectations. Your experience is important to us, and we are committed to using your input to improve our products and services. roborocksupport

  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great for Pet Hair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely an upgrade over older iRobots. Works fast. Stays quiet. Great for pet hair.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. I was worried most about it falling off the stairs. But the cliff detection works perfectly. It does get stuck at times on the stand for our Christmas tree and I have to rescue it. But pretty much hands free otherwise

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Solid robot!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum for the price. It meets our needs and isn't too loud or cumbersome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roborock is the best!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife love the Roborock. Mops and vacuum! It is simple to set up and use.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Navigation is poor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product Roborock 10 mopping is not versatile. It goes back and forth in the same area. Unable to navigate in the living room and kitchen.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it mush more than my irobot. Si much quieter and longer cycle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Vacuum

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellen vacuum for the price. Good obstacle avoidance.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good at picking up pet hair!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well with picking up pet hair but I’m not a fan of the mop. It didn’t mop as well as I expected

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great love the vac mop feature. I use this everyday and love this brand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes life easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this vacuum. It’s does everything you need to maintain a clean floor

    I would recommend this to a friend
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