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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 368 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are satisfied with the S7MaxV Ultra's mopping and vacuum capabilities, ease of use, mapping, navigation, and obstacle avoidance. The robot's quiet operation and long battery life are also appreciated. However, some customers find the price to be high and have experienced issues with the water tank and side brush.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 368 reviews
  • Pros mentioned:
    Ease of use
    Best Buy Employee

    Rated 5 out of 5 stars

    Excellent time saver

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    Best Buy Employee
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuums and mops just like it says. Great time saver and easy to set up. App is also intuitive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roborock vacuum "rocks"! Have to work with moppin

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good vacuum function, and remote control, but the mopping function wasn't as thorough as I hoped for, requiring several passes, and required some hand mopping afterwards. I also had to contact their customer service to work out the mapping function, but they helped me to get it to work. Now that it's operating with less intervention, I think I could rate it at 4.7 . It does clean the mopping head and drain the dirty water well. Please be aware that the drying function is an accessory for this model-S7 Ultra

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Wonderful machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best vaccum robot you can have. No complains in cleaning and mopping as of now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best robot vaccum I have ever purchased. Upgraded from the Ecovacs debit X1 Omni and will never look back. The smaller body and more thorough cleaning is superior in every aspect. Getting under furniture that the X1 could not dream of making it under. Add the mopping pad dryer and you got yourself the best combo robot you can ask for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient and gets the job done

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m constantly on the run between work and other things so I don’t give a chance to mop and vacuum as much as I would like. The fact that I get to schedule cleaning times in every room or certain parts of the house and everything makes this a mess buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Minimal intervention

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great. Vacuums and mops your floors better than a human except corners. Worst thing so far is the dirty mop water smells. Works with wool rugs, other ones have clogged, this one works. Was my deciding factor to keep it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best robot maid ever.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very hard to impress and i wouldn't change anything with this thing. It sweeps and mops like a champion. You can use it to view your home while away with the live camera. Like a watch dog and a maid all in one love this thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap vacuums aren't good, and good vacuums aren't cheap. The price on this one is intimidating, but it's so worth it! Fantastic cleaning power, and the app is easy to use. If you're on the fence, treat yourself and get it!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Roborock S7 V

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have friends something I want to say about this robot vacuum cleaner it is true that it is very attractive compared to others I have a SHARK AI ULTRA 2-1 several months ago and it does a super excellent job I wanted to go for something better since they have given it a fame to this Roborock S7 that I had to buy it because I wanted to try that experience from the reviews and the videos that I have seen but I have realized that this is not worth the price it costs this is just a more attractive model because otherwise it is not It is worth the price and it does a bad job, it gets stuck with the slightest ease and is then worth 1399 USD. The truth is, my robot shark will not change it for this one closed because that is something ridiculous to spend that amount of money for something that does not do well His work stays around lost and cannot find his base on many occasions he gets stuck the mats you put on the floor it's crazy because he can't even get them up he gets stuck there I have videos of those moments what a disappointment and waste of time with this robot maybe it works better for floors but carpets are rubbish it is useless it is not worth its price despite having so many features and sensors there are cheaper robberies that do a better job I do not recommend it unless you have a lot of money and want to throw it away it is not worth it friends for its price is my experience with this super equipment that is rejected thanks

    No, I would not recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    I ronot!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had two my robots each having problems have a send back buying the warranties and then losing the warranties the mop was the worst all it did was push the dirt around the floor then I bougiht this and it cleans I don't see the table levitating across the kitchen floor and end up on the other side of the room this is one of the best mops I've ever bought goodbye iRobot never buy another one again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have really enjoyed the robot it does an excellent job in sweeping and mopping It fallowes the schedule very well The power is great

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine. It has some issues getting close to a hard floor next to a area rug but you can’t ask for anything better. Best money I spent in years. I have a golden retriever and a golden doodle and they are a mess this makes my house look like I have a housekeeper.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roborock s7 max v

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing piece of machine. Does everything and then some

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Amazing robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using robots vacuum for years try different brands in the past but this one is amazing, since I set it up , I didn’t have any issues with it , it does the job very well , specially it mop the floor better then myself, most important things is all in one machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended. Best Robot Vacuum. Intelligent, smarter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machince

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this robot, what an im prove over an irobot id 6 years ago, since i purchased this i only clean the house once in a while. Run this robot almost everyday

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s so great to have a piece of technology make such a huge difference in my quality of life. Depression makes it difficult for me to get household chores done and sweeping/mopping is very difficult for me. This little robot is my new best friend. He is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Navigation, Vacuum
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Floor Cleaning Automation

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned a fair number of robotic vacuums over the years and feel the technology is finally what it originally promised with the Roborock S7 MaxV Ultra. The S7 MaxV is the latest and currently most advanced robotic vacuum on the market. Building on top of Roborock’s solid LiDAR navigation, capable of mapping your home within .8” of accuracy, is their new Reactive AI comprised of three elements: 3D structured light system, a RGB camera, and a NPU. Where LiDAR has difficult seeing items below its turret, Reactive AI’s front mounted camera system can detect and identify small objects in its cleaning path. In addition, this image processing is done on device and no images saved with Roborock attesting the system is privacy focused. Not to mention it does this mapping and navigation on the fly, out of the box. No need to run a slow initial mapping cycle, it is able to not only map your home on first run but identify obstacles, rooms, furniture and floor types. It really is incredible to see how far they are pushing the technology compared to my previous year old robovac, which was already a jump ahead of my other robotic vacuums I have owned over the years. The onboard RGB camera also provides the ability to live view through the app. While providing little use during a cleaning cycle, it is suggested it could be used to check on pets and even use the onboard speaker and microphone to really pester them. I could also see using this to check on your home while away, though not really practical as surveillance and more of a novelty. Fortunately you have to physically enable remote viewing on the S7 and you set a live viewing pattern to deter unauthorized access. Of course many are probably more concerned Roborock is trying to see their poor interior design choices, but rest assured Roborock has attained TUV certification with respect to privacy. From what little network traffic I have monitored from the S7, it does not seem to be streaming live video when not activated in the app. In addition to whole home cleaning, you can specify rooms or zones to clean on demand or scheduled. The S7 MaxV has 5100Pa of suction power, but to achieve that number you have to run the vac on Max+ mode which still does not replace the need for a full size vacuum. I prefer to run the S7 MaxV on balanced or turbo, depending on time of day to reduce noise though it still is not as loud as my previous robovac. The S7 detects floor types and using their VibraRise mopping system, can lift the mop pad when traversing carpet instead of dragging the wet pad over carpet or rugs. It is reported the mop pad scrubs 3,000 times a minute, which does a great job maintaining clean floors but obviously will not work miracles or clean grout. The Roborock app is by far, the most well polished and customizable app for a robotic vacuum I have used. With intuitive maps you can easily modify room demarcation and floor type, though the S7 does a commendable job at doing this automatically with its Reactive AI. though I prefer a standard 2D map, you have the option to view a 3D model or even use your iPhone to create a Matrix view overlaying a wireframe of your home onto the map. Within the app you can even adjust everything from the Reactive AI’s functionality, schedules, and carpet settings to even how the dock will perform. The final piece of the puzzle that lets this device finally achieve less hands on interaction is the Ultra dock. The dock further automates floor cleaning by cleaning the mop pad, emptying dust bin, and refilling of mop water in S7. Inside the dock, there is a cleaning apparatus, tanks for storying clean/dirty water, and replaceable dust bag filter. Roborock even lets you customize the behavior of the S7 and the dock so you can adjust frequency and water usage. With balanced settings, I can get 5 days of cleaning before needing to empty the dirty water tank or refill the clean water tank. Unfortunately, I have found if I wait that long the dirty water tank develops an odor. I have found maintaining the dock every few days reduces this but that will vary depending on you cleaning area and environment. It would have been nice to have a bagless bin in the dock to reduce maintenance items to buy but it seems the bag should last a couple months. My only other issue is the mop pad, while “clean”, is constantly damp despite the S7 lifting the mop pad when docked to help dry. A recent update does show an “auto drying” option that will require a separate dryer module but it is unfortunate that the dock did not ship with this. Despite a few short comings, the Ultra dock finally closes the gap on floor cleaning automation. With the S7 MaxV’s excellent mapping, navigation, and obstacle avoidance combined with the automation of the Ultra dock Roborock has solved many of the downsides of owning a robovac. Now, if only our robot overlords could help me with the laundry.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Mopping
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A Bit Pricey, But Best One Yet!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's just start with this, The Roborock S7 MaxV Ultra is easily the best robovac/mop we've ever owned. And the most expensive. It is packed with features that all pretty much live up to their promise. It both vacuums and mops very well, works around obstacles, and provides excellent mapping and programming features. The dock, while mammoth, makes it easy to clean up and maintain. Our house is a split level home with tile, wood, linoleum, and carpeted floors, with about 1300 sq ft on one level and 400 sq ft on the other. This makes it a significant challenge to robovacs. Add to that two dogs, assorted dog toys, power cords, and the usual detritus of living (backpack, purse, the odd shoe,...) and the challenge is complete. The Roborock S7 MaxV Ultra is the first robovac (of many I've owned over the years) that I haven't had to pick up and 'prep' the house prior to running it. The onboard sensors (optical, Lidar, bump, and AI recognition) work spectacularly well at object avoidance. Programming options are extensive. The first time out the S7 MaxV maps the house. The rooms are color coded in the companion app and can be edited or split. Obstacles are photographed and available in the app for identification (or pick up). Vacuuming and mopping can be programmed by whole house (the robovac decides), room, or custom area. It seems to do a very good job of switching between mop & vacuum on rugs. However, we only want the tile in the kitchen and linoleum in the bathrooms mopped, limiting the rest of the house to vacuum only. That is easily set up after initial mapping. The mopper vibrates providing a scrubbing action and does an excellent job, best of any hybrid robovac/mop we've had. I'm a fan of docking robovacs, it makes cleanup a lot easier and makes it possible to let the unit run for a few days without cleaning every time. That said, the S7 MaxV Ultra dock is pretty big (see picture) so you need to have a place for it. It is worth it, with a clean & dirty water tank for the mop and a dust bin for the, well, dust. The dock will automagically refill the clean water in robovac. The dock also will clean the mop pad when the robot docks and empty the dirty water into the dirty water tank. The vacuum dust bin uses a bag, which makes it a little cleaner and limits the vacuum smell. In our house, the dust bin bag seemed to fill after a week of vacuuming and maybe stretch to two weeks before we throw it out and replace it. No robovac is perfect. As with ALL robovacs, corners and behind doors remain a manual vacuum chore. Until we get Rosie (for you Jetsons fans), the robovacs will all have limitations. That having been said, they are a big time saver. The navigation, automation, and AI features in the Roborock S7 MaxV Ultra make it the first robovac I've had that I trust to run without supervision and pre-vacuum pickup. Battery life is excellent, the robot cleaned the entire house and returned to the dock with about half the battery left. It was also pretty fast, it seems to optimize it's cleaning pattern and eliminates the need to zig-zag over the same area several times. All told, the Roborock S7 MaxV Ultra is expensive, but you get a lot for your money. It is probably the best and most autonomous robovac we've ever had, certainly the best mopper. I would highly recommend considering it.

    I would recommend this to a friend
  • Cons mentioned:
    Side brush

    Rated 2 out of 5 stars

    Side brush tangles on medium pile carpet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have only hard floors, I'm sure this would be fine for you. The issue is that on medium or higher pile carpet, the rubber side brush tangles, so much so that the robot gets stuck, and in order to get it untangled, you pretty much just have to yank it off the carpet since it's so tightly wound. When this happens, it rips some of rhe carpet up too in the process of freeing it. A definite pass if you have higher pile carpet for sure.

    No, I would not recommend this to a friend
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