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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1476 reviews

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Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers enjoy the portability, price, performance, gaming experience, screen quality, and powerful nature of the ROG Ally 7" 120Hz FHD 1080p Gaming Handheld. However, they express concerns about its battery life, overheating issues, setup process, Windows 11 operating system, and occasional defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,476 reviews
  • Pros mentioned:
    Gaming, Portable

    Rated 5 out of 5 stars

    Great windows handheld

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to play fortnite with my son and he and his friend have been using it on car rides to play games like roblox and fortnite. Overall pretty decent little device.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Awesome handheld gaming PC!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall, it's a great handheld gaming pc it ran every game I threw at it including call of duty! Only real con to me is the battery life defiantly didn't last long enough for me.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Windows 11

    Rated 3 out of 5 stars

    Mediocre performance, horrendous battery life.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s alright, it’s a good idea but the battery life is horrendous which really makes it being a portable handheld feel worthless when after an hour and half you have to sit next to a wall outlet to use it. It would have been 4 stars if the battery life wasn’t awful, but even at that the performance is mediocre but okay given what it is, but windows 11 for a handheld is trash and needs a ton of work. If I was still inside the return period I would probably have gotten a refund.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Chrisf,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and include the case number "N2306018106-0392" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Fun Portable Gaming Device!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little portable emulation machine. While not as powerful as the other version of this, it still can game really well. Replace the 512gb to 1 or 2 TB and you'll be set.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great product for a sale!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the sale price I paid. I enjoy the form factor for my current play style and the system is more than powerful enough to play the games I’ve tried!

    I would recommend this to a friend
  • Pros mentioned:
    Gaming, Portable

    Rated 5 out of 5 stars

    The perfect handheld gaming PC

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t describe how amazing it feels to play with a perfect handheld like the rog ally. I play my steam/Xbox games on here with ease, definitely would recommend this to someone who wants a handheld console

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Real_1’s Rog Ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do you want to hold a high end gaming PC in your hands?!? Do you want to game like a pro during your lunch break at work?!? Can’t decide if you want a Desktop, Laptop or Console?!? Well…….why not buy all 3!?! Can’t decide if you to use a PlayStation or Xbox controller?….A Keyboard and Mouse?….The handhelds gamepad? Well…Pick them all! Want to use the Rog’s insanely perfect 1980x1020, 120Hz, LCD screen??….Or maybe even run it on your 76inch 4k big screen on 3840x2160 resolution!!….Well, You can do both!!! Unless you’re running a rig that you’ve spent thousands of dollars on, I guarantee that this thing runs/downloads games better than anything you’re playing on now. The Rog Ally is nothing short of amazing! I have dozens of hours on it and have played everything from Cyberpunk, to Anthem, Division 2, Palworld, Starfield, numerous Call of Duty’s, Skull & Bones, PubG, Madden, The Crew, AEW Fight Forever, Forza, Sons of the Forest, Sea of Thieves, Hell Let Loose, Titanfall 2 and so on. You want something you can Emulate a PS3, Nintendo Switch, Xbox 360, Gamecube, etc?!? Want the ability to run Steam, Ubisoft Connect, Epic Games, Gog Galaxy, EA, Rockstar Games or even Battle.net?!? The Rog Ally gives YOU the ability to use any of the apps mentioned above!!! Do you like using Discord or in-game voice chat while gaming?!? You can do either!!! You can use the gamepads built in speakers, a set of earbuds, or even a Bluetooth or rca jack wired gaming headset. I went with the Asus Rog Cetra earbuds and the Corsair Virtuoso RGB wireless XT High-Fidelity Gaming Headset…..and also the Asus Rog Raikiri Pro gaming controller. Don’t listen to the horror stories you read, which are from EARLY Gen models. This is legitimately a gaming rig you can hold in your hands. Runs windows 11 smoothly and can access the same apps your desktop/laptop has. **In my honest opinion” this is NOT a toy you’d purchase for your kids or a child. If you’re getting on for them, understand that this IS a laptop with no restrictions and if they can’t build a pc from beginning to end, install/update software, navigate through the system and settings…then this is NOT for them. It took me nearly an entire day to get everything installed, uploaded and set up. I’ve been gaming on desktop pc’s for over a decade(37 years old) and this definitely has a learning curve. But……if they CAN manage a pc and want a handheld, then this is definitely the thing to get!!! Between the Rog Ally having insane graphics, a super clear and crisp 192x1080 LCD screen, and the ability lto connect to numerous gaming apps……this is an all around, super awesome, handheld gaming rig and I recommend everyone get one! After dozens and dozens of hours played, there are only 2-3 “negative” things to say about the Rog Ally. #1-When using Bluetooth earbuds or a headset, there is a 1 or 2 second delay between the action you perform and the audio. #2-The battery life is pretty short. Maybe 3-5 hours, depending on system settings and game settings. 3#-A lot of games you’ll play need some type of online services. So if you aren’t around wifi, you’ll need to find games you can play in “offline mode”.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Solid Handheld Gaming PC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the futire of portable PC gaming is here. The ROG Ally is better than I had expected. And I think it’s ushering in a new generation of gaming devices. It is a windows device and will play all types of PC games. Plus any applications you’d like to load onto it. The only negative so far is the battery…it’s just doesnt last long, particularly with max settings. Maybe 2 1/2 hours. Less intensive games on lower settings can get you double that, but you’ll need to adjust your settings accordingly. If you’re a PC gamer who wants to play on the go with a dedicated device, right now, I think the Ally is the best on the market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is best for serious PC and Xbox gamers who want a premium, powerful handheld device and are willing to pay a premium for the features and performance. However, it may not be the best choice for casual users or those who want a simpler, less expensive handheld experience

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    ASUS ROG Ally is a MUST HAVE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about these handheld gaming consoles. But it is FAR different from a Switch or PSP or any other type of handheld gaming system. The Linux/Windows operability and compatibility made it extremely easy to clone my PC Desktop to this and just pick up where i left off. Installing the games and adjusting the gaming profiles makes a world of a difference. Does get hot and drains battery quick. But unless you are running epic/highest settings on each game you can still get a decent amount of gaming time in before having to plug it in! Highly recommend a case and screen protector to ensure the longevity cause this is definitely a system that will stay in my arsenal!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good little machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little console. Yes there are some buggy but these consoles havent been around for a long time so its expected. Only down side is the battery wish it was more

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good Value and Performance for the Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this on sale during Christmas, and it has either met or exceeded my expectations, especially considering the price. The performance is smooth, and the build quality feels solid for the cost. It's been an enjoyable experience so far, offering great value for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming
    Cons mentioned:
    Setup

    Rated 5 out of 5 stars

    Great for what I needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on sale for $400 to play last gen (PS4) games. Works well across many game. Kind of tendious to set up but the freedom it allows is all worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had the ROG Ally for a few months now and so far it has been a great purchase. While i have a PC, i was curious about gaming on this and playing games is super easy and they play great. While i played it a handful of times, my gf has been using it as she wanted to get into PC gaming. I bought her a whole dock set up and she plays it almost every night. While she doesnt like using mouse and keyboard, she is still able to use an xbox controller and play most PC games. Great product and i recommend it for those who travel often or who are getting into PC gaming but dont want to spend a ton of money on a new PC.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Wasn't sure at first

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was on sale so, had to try it, acutally love the product. Play it all the time. It does take a while to set upp all the games and controller but the regular version (note extreme) still can play mist of the games I want to play. I've actually transiones over to playing most of my games on it but since I have a gaming computer the ones that wont run great in it will just play on the conputer or streamplay them! I wouldn't recomend this for playing long times, the batery life is not great. Its good to play at home or a few hours but you do have to constantly charge it if you want to be anle to play for longer than an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nintenbro GameMan

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a computer beginner, this had my head spinning for the first night I had it. IDK what drivers are man. BUT this thing was patient with me, and when I finally got all my updates in order.... WOW. This machine is strong enough to power a spaceship, and fun enough to make you put up the Xbox. Be prepared to have it plugged in constantly though, it's an energy hog.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    One of the best devices I own.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally has actually changed how I game. I admit, there are some games I have to play on lower graphics setting to make it actually playable, but it's a small price to pay, honestly. I played Dark Souls 3 while waiting for my classmates to finish their test (not in the classroom, of course) and have played Fields of Misteria while waiting for appointments. I bought a dock and controller so I can play on the TV as well, and while I have to change out of 4K resolution down a step, it still does fantastically. It's also become one of my main personal computers due to running Windows 11. It's been my perfect machine, and I love it. The only reason I give it 4* is because of having to change the display resolution and graphics settings for some games.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid $299 for my unit and for the price point I’m pretty impressed with it. I’ve never had an opportunity to play with a Steam Deck but for $299 I doubt that it can beat the Z1 Ally. The only problem with the Ally is the battery capacity and you need to have good knowledge of Windows, Radeon software and how to set your graphic settings in game to make it everything work as expected. If you just want to turn the thing on and play your game and better battery life probably the Steam deck is the way to go.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great handheld PC for most games

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have the ROG Ally extreme and picked this one up on sale for my Fiance. She loves it so far and I have to it does a great job running most games. Its a windows device so of course there is some tweaking to be done and settings to play around with to maximize performance. This has been running palworld flawlessy but also has been a great device for cloud streaming games. I highly recommended the ally z1 for anyone looking to get into the handheld pc market as long as you understand this devices power limitations its an excellent device for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is reliable and good bargains!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far since day 1 of arriving home, I've been very pleased with my ROG Ally. Also The price paid was great and the conditions of the device were pristine. Best Buy has been my go to for things I need and customer service is top notch.

    I would recommend this to a friend
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