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Customer Ratings & Reviews

Your price for this item is $249.99
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Customer reviews

Rating 4.4 out of 5 stars with 1476 reviews

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Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers enjoy the portability, price, performance, gaming experience, screen quality, and powerful nature of the ROG Ally 7" 120Hz FHD 1080p Gaming Handheld. However, they express concerns about its battery life, overheating issues, setup process, Windows 11 operating system, and occasional defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,476 reviews
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Great for mobile gaming!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld PC is awesome. It compute all of my gaming needs. It has great graphics. It has great battery life and it’s very modifiable.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Handheld fun!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s super fun to play! It’s super worth the price if you want to play certain games but enjoy handheld better

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Fantastic buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent handheld, basically a portable computer. The issue was that ups lost the package or claimed it was broken. Best Buy continued to assist me through this problem. Refunded my money and i bought a replacement. Best choice.

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 3 out of 5 stars

    Good device terrible memory.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I broke mine today because It made me rage. While it was working it's a pretty good handheld PC pretty much. Had some trouble playing some high end games. Screen was great for movies and videos and such. Only real issue is the memory, 512 GB can't do much with that after maybe 2 games and streaming apps installed and the countless updates this thing needs once you start it. Tried to upgrading the memory and it got stuck on the bios menu and wouldn't let me do any changes or even leave the bios so it had to die. Maybe it'll work great for others but I wasted 400 bucks and probably have to buy a new one.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Aaron R,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've encountered and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We appreciate your feedback which our Product team will review. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2306018106-0430" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Absolutly amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in a huge debate for this product or a steam deck. my really good buddy has a steam deck so I decided to buy the ROG Ally so we could compare and come to find out the ally does significantly more than the steam deck. Would 100% buy again for this price 

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Runs well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs everygame with 60frames that i choose to play.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my Asus rog ally. Its nice to be able to play AAA games on the go. My only complaint is the battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 4 out of 5 stars

    My thoughts

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought this to have more options of what to game with when I'm away from home. I think this thing is great for that. I got to play halo and even tried out Helldiver's 2 on it with not a lot of complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Asus Rog Ally Z1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this handheld console after reading and watching many reviews. Initially, there were a lot of complaints, but with the updates from Asus and setting up device correctly, it runs great. While not as powerful as the Z1 Extreme, it plays the games that I use quite nicely

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best Price on the internet.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the handheld that performs like a desktop. I was worried about getting the Z1 vs the Z1 Extreme, but I have been pleasently surprised. While I am not a serious gamer, I can play all my titles without bottlenecks including AFOP.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I love it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Variety of gaming options with the steam app and xbox gaming. Super fast depending on the mode you set it in. Battery life varies with the haming modes as well. But a fun and cool option for gamers who want the pc haming experience on the go.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    So close yet so far away.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on sale for $400.00 usd and still returned mine. After two days of updates and optimizing and deleting bloat and so on i was able to finally download games i transferred them to sd card and they starting deleting themselves had to redownload everything game wise and deleted again. The sd card and 1 hour battery time was a kill for me a little laggy at times. Otherwise it holds nicley in hands and forza looked and played immaculate! Looks sleek as well i showed it off why i had it. The sd card issues were my main NO. Switched to lenovo legion 5 slim oled and i dont have a single regret.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Tommie C,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2306018106-0397" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Asus ROG Ally non-Extreme

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing device. For the price you will not find a better windows based computer. Runs most every game I have thrown at it. For this price just get one. I was so impressed hours after getting it that I bought another for my son.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Changed My Mind On Handhelds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this thing. I really didn't want to get a hand held at first mostly due to the fact I dislike small screens (I use my PC and other devices on my big tv). I ended up picking up the Z1 non-extreme on sale (which they still are for 400) and I was pleasantly surprised by how enjoyable the experience is. Don't get me wrong a few things aren't perfect but its overall a solid experience. If you can afford it I would recommend the Z1 extreme version because it lets you play a whole host of other games this device with the normal Z1 cant play. Ive been playing alot of Dead Island 2 at 900p with medium to high settings with FSR on and its a very solid and playable experience!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best product and price from Best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the best item you could have gotten for a truly reasonable price. Best Buy have the best deal met with all expectations about this product. I highly recommend it. my kid is really happy.

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Best Gaming Handheld System

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had it for about 4 months and I absolutely love it. I play some cozy games, Mass Effect, and big AAA games like Elden Ring. Its a must for games who are in the move and don’t want to carry a heavy laptop. Power bank is a must!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Asus ROG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well for so of my gaming needs. Runs very quickly. Battery dies fairly quickly but only while playing games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus rog ally z1: an actual portable gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a dedicated Windows 11 user, and the Asus ROG Ally Z1 fits seamlessly into my gaming lifestyle—similar to a Steam Deck but with even smoother installation and gameplay. Upgrading the M.2 storage was a breeze, way easier than with other devices I've used. This machine delivers robust performance; I've enjoyed games like Helldivers 2 and even FF14 with frame rates that nearly mirror my desktop experience.If I had to point out a drawback, it would be the device’s need for consistent charging to maintain optimal power output. However, this is a minor inconvenience and easily manageable with a good backup battery pack. Overall, the Asus ROG Ally Z1 is a definite 5-star recommendation for anyone looking for powerful gaming on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best handheld game

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves his handheld game. Perfect size, good graphics and speed...He's lovin this still almost 2 years later!!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great handheld but maybe wait for the ally x

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld although battery life is short. Only issue I had was windows errors for using store/Xbox app. Make sure to sync your time correctly to solve this.

    I would recommend this to a friend
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