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Sterling, VA 20166
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Customer Ratings & Reviews

Your price for this item is $249.99
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The comparable value price is $499.99

Customer reviews

Rating 4.4 out of 5 stars with 1476 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers enjoy the portability, price, performance, gaming experience, screen quality, and powerful nature of the ROG Ally 7" 120Hz FHD 1080p Gaming Handheld. However, they express concerns about its battery life, overheating issues, setup process, Windows 11 operating system, and occasional defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 1,476 reviews
  • Rated 4 out of 5 stars

    Good Handheld

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning for months I really enjoy this portable, Its good for games that are not intensive and also emulation. I would definitely recommend if it's on sale or open box. Only downside is when playing games that are newer system tends to struggle with FPS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally is the best PC handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item so much! The power of a decent pc in the palm of your hands!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Up to you

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's powerful, but kept crashing. The user experience is not like the steam deck, but you have more raw power to play newer titles. I ended up returning it and going with the Steam Deck. Felt like a PC when the Steam Deck felt like a console.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid device with a couple of issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs games well as long as you don't expect too much. Great for indie titles and older triple A titles. A couple of software hiccups that were mildly annoying but not a deal breaker

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase. It replaced my gaming desktop as this was more convenient. Youre not going to get high frame rates but with a bit adjusting, almost all of them are playable. Storage is easily upgradable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great system running on Windows 11. I have not played a game yet. That I could not handle works perfectly. I still would like to try it against the legion. Go but so far so good My only complaint. Not enough memory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best hand held

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its the best handheld I’ve gotten so far compared to the other ones out there

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Perfect birthday present

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for grandson, and he loves it! Wants to play nonstop and hard to get him to put it down

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Absolutely love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Steam Deck before and this blows it out of the water. Mainly because most of the games I wanted to play on it did not work on the Steam Deck for various reasons. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Rog ally z1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome little handheld gaming pc. If you know your way around a computer it will run anything. Playing cyberpunk 2077 at iver 40fps laying in bed is awsome. Recomed for on the go gaming or siting with family.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Controller functionality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system controller itself isn’t smooth on its own so I will be purchasing a separate Bluetooth controller for a better experience. Until then, it’s doable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Gaming Handheld EVER

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This blew me away once i turned it on the lights the sound the graphics all of it !

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 1 out of 5 stars

    Buyer beware.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My issue isn't necessarily with the console itself (although it arguably could be since there was an issue with the hardware) I bought a Z1 extreme last year at launch and absolutely love it, still working without any issues. Bought an open box regular Z1 yesterday that was listed in excellent condition. Got it home, turned it on and it kept restarting (full shut down/shut offs) instead of sleeping. Finally babied it through the activation process and as soon as I got it ready to use it BSOD'd. Ran diagnostics through the My ASUS app (HIGHLY recommend that you do this if you buy an open box because it's obvious Best Buy doesn't actually inspect/do bare minimum tests on these items) and it said the hard drive was failing. Took it back to Best Buy today and all they did was offer to give me my money back. I explained the manufacturer's warranty and they threatened to charge me for a Geek Squad repair (despite the My ASUS app showing that I needed to work directly with Best Buy for a repair). When I showed them that I *had* to work with Best Buy/Geek Squad for a repair they finally relented and said that they could do it but that it would take weeks and weeks to complete and there was no guarantee I would receive a working unit at the end of it. It was obvious they had no intention of actually trying to resolve the issue/value their customers or their time (I was forced to drive all around town buying it and then returning it). They didn't even offer to help me purchase another one and get it shipped to me after I reluctantly agreed to a refund and just kept trying to upsell/pressure me to buy a full price model.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Matt,

      Our sincere apologies have been extended to you for the issues experienced with both ROG Ally and the reseller team, as well as for any inconvenience you may have experienced. This is not the type of experience we want our customers to have with our resellers. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.

      Although you have returned the device, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2306018159-0370" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Good but buy the unit with the better processor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Storage space is 512 gb so you will need an sd card. It plays multiple titles and current gen titles well. I recommend getting the unit with the better processor because some games frame rates will drop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product. Cheapest windows gaming handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product. The screen is great for handheld gaming but you may need a dock for windows productivity. Great SD expansion slot for extra storage, great for retro gaming storage. Only has one USB c port so you may need a dock/adapter to connect other devices. Turbo mode device kinda gets hot but most games run well in performance mode/ silent mode. Runs windows application on par with most Windows laptops. I got it at $400 so it is a great buy at that price. At $500 still greatest for gaming because of the more powerful integrated GPU and size. but larger screens laptops may be better for productivity. Could use one more usb port on device though.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great handheld pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful screen, takes time to setup. Battery life is around 1 hour to 1 and 30 mins with my testing. Runs Xbox very well. It was what I was needing to game when tv is being used.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld. runs very well, may not run the hottest, newest games (triple a titles) but that is not really what it is for in my mind, i got it on sale and for the price, well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Wow, blew me out the water

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing anything I can do on the PC I can do on here. I just love it. That’s on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazing find for the fries

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. I love how I can take it on the go and it works so well.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Solid product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deviceso far. My only complaint is the short battery life

    I would recommend this to a friend
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