Customer Ratings & Reviews

Awesome Christmas gift! My grandson loves his gaming device.

Great gadget for convenience. Only down side is the sd card reader when it gets hot. Had to use an external card reader.

First time setup was a little rough but after that its been running great, runs a lot of my steam fames with no problem but xbox games to take a while to boot up

Absolutely stunning for the cost! Would purchase again!

Good value for the money but has poor battery life. Not a lot of storage for software and games. If you update the bios do through My Asus app.

Overall not bad for the price. Definitely less expensive than a pc and performace isnt too bad. Great for entry level.

Tldr: ROG Ally 5/5, BestBuy Shipping/Support 1/5 and I would give less if that were a real option. Overall 3/5 great product torn down by corporate bureaucracy. I had bought this product to have a windows based alternative to a switch or steamdeck, frankly it works amazing as it can run most indie games I want as well it runs some higer end games. The problem was bestbuy 1-day delivery, a few hours after I bought it suddenly its delayed to a full week. Looking online there were 5 stores within 10 miles of my location that had multiple of the product in stock. Instead they shipped it from halfway across the country, I called customer support 3 different times and each time they basically said there's nothing they can do. Either I cancel the order or wait, seems a bit absurd after the "order within the next 4 hours for 1-day delivery" which bestbuy had no intention to follow through with. Long story short I will explore literally any other option than ordering from here again.

It arrived ready for pick up on time. Everything was perfect when i got it home and opened it up. Is a awesome handheld gaming pc on the go would recommend

I love it, I have been playing gta fortnite for a week, everything is good, fps, zero lag

The portability and ability to play pc or console games is unmatched! Haven’t had any issues so far and Asus does a good job with steady updates

great handheld... snappy felt great to play and was pretty comfortable to hold

Very cool device! I’m always on the go and it’s nice to sit down after a long day on the couch or in a hotel room and just game. Perfect for traveling :)

Bought this is as Christmas present, best decision ever made, I’ve read other reviews about the ally not being great for performance but in my opinion it gets the job done.

Im a silent gamer girl so i wanted something just for the techie in me, i can still surf the internet and play my games when i dont want my laptop infront of me. I love this.

Portable gaming computer with a built in controller. Its great

I have a great PC but wanted more mobility of playing my solo games. This awesome little machine handles Palworld, BG3, Cult of the Lamb, and Fortnite almost as good as my 3080ti. For me, the size is perfect and the quick action button make using this device incredibly easy. I love being able to play my steam and gamepass games on my PC and then transition into bed with ease. I did replace the SSD for a larger one which was a process. (Try the iFixit on Youtube for the tutorial and make sure you designate a whole night for this). However, it was much needed for the extra space and definitely worth it.

I purchased this device because I’m a diehard Mac user, but there are some games I wanted to play that unfortunately do not have Mac versions. The ROG Ally was a great option for me because it allows me to play Windows-only games without having a traditional Windows computer in my household. I’m impressed with this device’s performance for the price. Besides my frustrations with Windows, (which aren’t specific to this product) the only change I would like to see is an additional USB-C port, maybe Thunderbolt.

Great product - has so many capabilites whether for gaming, videos, or general Windows use. Love the ability to dock it to a keyboard and monitor for a full-sized experience.

(To be clear, this is a review of the condition of the used item from Best Buy, not on the design of the item itself) I don’t have any previous experience buying open box items from Best Buy but this item I bought (ASUS ROG Ally) was supposed to be “open box excellent” meaning “looks brand new” by their own doscription. The item I received had visible scratches and it was a little dirty including discoloration on the grip from being handled with grimy hands. No one had even bothered to wipe the console down before they resold it.

It’s so dope it’s run’s everything and I love that it run emulators so good it’s my new favorite handheld and the lights are amazing