Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1_512
- SKU:
- 6543664
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Storage Capacity
Rating 4.2 out of 5 stars
- Controller
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the portability, price, performance, gaming experience, screen quality, and powerful nature of the ROG Ally 7" 120Hz FHD 1080p Gaming Handheld. However, they express concerns about its battery life, overheating issues, setup process, Windows 11 operating system, and occasional defective units.
This summary was generated by AI based on customer reviews.
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!!!! You can play games and use it as a pc
I would recommend this to a friendGood but not
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad but just not finding a reason to use it!!!
I would recommend this to a friendPretty good so far.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it so far. I do wish that it was a little smaller. This thing seems huge at times.I don't like that the keyboard doesn't pop up at times but i do like that there is a shortcut to bring it up. All in all a good device.
I would recommend this to a friendGreat system, just not for me.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a neat little device but I returned it. My hands are too small to comfortably hold this for long. The grips aren't very grippy, either. If you have larger hands, it shouldn't be a problem for you.
I would recommend this to a friend10/10 gaming *console*
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.People say that the battery is short, but it's not true. maybe they are using everything in 1080p and with a lot of power to run at more than 60 fps. it is perfect for RPG games like Sea of Stars and if you pay the gamepass even better.
I would recommend this to a friend- Cons mentioned:Overheating
It was alright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good for what it was but I had a lot of issues with those device especially with over heating the screen was super hot to touch
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ROG Ally, and we apologize for the overheating issue you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or for assistance with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306018106-0463" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
The Asus ROG Ally is arguably the best Windows 11
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus ROG Ally has much going for it, including a sharp and colorful display, sturdy design, and compatibility with numerous Windows games. While I think it’s the best gaming handheld after the Steam Deck, my thoughts have changed
I would recommend this to a friend
Does exactly what you expect
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It did what i expected, loved that it had windows 11
I would recommend this to a friendASUS ROG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! All in One, great for everyday tasks as well as gaming! Convenient, holds charge well, Excellent performance and speed. Definitley worth the purchase, would highly recommend!
I would recommend this to a friendAsus Rog ally
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty good, still works, still using it. works great.
I would recommend this to a friendASUS Purchase Review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall an awesome purchase, it’s great for a portable pc and it’s pretty cheap for it’s graphics
I would recommend this to a friendMrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our grandson loves this handheld gaming system and we also loved the affordability of it.
I would recommend this to a friendSamsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, feels good in your hands, has great features. Been using it for over a month and no flaws.
I would recommend this to a friendBudget gaming device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This gaming device is a beast and it can handle all the games. Even though it’s bot the extreme, graphics is still on point. I recommend this for others that are looking for a budget gaming.
I would recommend this to a friendPerfect for my son
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son. He absolutely loves it! He has been sick for the past year and a half, and this is one thing he is really enjoying and can play with.
I would recommend this to a friendPretty good device!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ROG Ally is great for playing PC games on Steam as well as other platforms! I definitely recommend this to everyone!
I would recommend this to a friendgreat for indie games
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very versatile you can get it to do whatever you need including using it as a PlayStation portal. zero problems
I would recommend this to a friendNo regerts.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handheld PC running Windows offers versatility where other handhelds do not. I will say the initial set up took some deep diving on Reddit, but there is a massive community for ROG Ally out there. I'd definitely buy again.
I would recommend this to a friendHandheld PC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought these for gifts for our 5, 7, and 9 year old they are very nice handheld PCs, but are a bit too advanced for them. Take some learning to do probably be better gifts for a teenager or adult the handhold PC doesn’t keep charge very long and heats up fast.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DNA406,
We sincerely apologize for the overheating and battery life issue you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issues described, we recommend updating the BIOS. It is recommended that the BIOS and firmware be downloaded and updated for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 341
12.19 MB
2024/09/12
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem with the ROG Ally.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and provide the case number "N2306018106-0559" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like it, I recommend this product.It can be used anywhere.
I would recommend this to a friend
