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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1503 reviews

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Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers enjoy the portability, price, performance, gaming experience, screen quality, and powerful nature of the ROG Ally 7" 120Hz FHD 1080p Gaming Handheld. However, they express concerns about its battery life, overheating issues, setup process, Windows 11 operating system, and occasional defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,503 reviews
  • Rated 4 out of 5 stars

    Solid Handheld PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provided a soild experience. Was able to play all my xbox games and some steam games. required some configuration change out of the box, but for the most part it was a solid experence.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good device!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ROG Ally is great for playing PC games on Steam as well as other platforms! I definitely recommend this to everyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I bought it when it was 400 now it's back to 600 for the z1 and I couldn't of been happier legit I am so happy I grabbed this I have a gaming pc but now I just use this and plug it into my TV game changer. Forreal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I got this from an open box(excellent condition) for a very good price. When it arrived I noticed it didn’t had the original charger. But I still was going to buy the docking station so I had no problem with that

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for Gaming bad quality for long lasting item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is awesome except the build quality, the buttons feel a little cheap and that will stop functioning before it gets a year of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    "Gaming Excel"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Gaming handheld is excellent for use on the Air Plane. Keep you entertain and make the fight go faster. Excellent gift for kids also. I have recommend it to several of my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG ALLY - WORTH IT.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a much more user friendly handheld PC then the steam deck. I enjoy being able to play games on the go and have web browsing and all other pc features as my laptop. Very kuch worth the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what you're looking for in mobile gaming.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for. Really nice gaming experience on the go. Just sign in & you're good to go, make to use hibernate instead of shut down lol you'll have to re-sign back in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great for indie games

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very versatile you can get it to do whatever you need including using it as a PlayStation portal. zero problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, feels good in your hands, has great features. Been using it for over a month and no flaws.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really cool portable pc. Takes a lot of tinkering with it though to get any game playable. So far I haven't gotten my SD card to work on it yet. Otherwise pretty cool device.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, slight lag until you find the correct set up for the specific game. Could use larger hard drive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS Purchase Review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall an awesome purchase, it’s great for a portable pc and it’s pretty cheap for it’s graphics

    I would recommend this to a friend
  • Cons mentioned:
    Setup

    Rated 3 out of 5 stars

    ASUS ROG ALLY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a little bit of rough start with the initial setup, I have fallen in love with this device. It is not perfect, but prefer it over the Steam Deck.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear AndrewB,

      Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0297) for us to better assist you. Thank you for choosing ASUS!
      Best Regards,
      Schottky,
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hubby loves it! The perfect anniversary gift for your gamer bf or husband

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Good battery life and smooth gameplay

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our grandson loves this handheld gaming system and we also loved the affordability of it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good system but Uncomfortable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the operating system, unfortunately the device was uncomfortable to hold so I jad to return it. The battery is also not great

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Your feedback will be reviewed by our Product team.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0390" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Perfect handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Can handle a lot of titles on its own, plus I can stream the more graphically intense games from my desktop. Nice to be able to watch reality tv on the couch whilst playing games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced my desktop for this Handheld PC!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say this is great for a semi-casual/avid gamer who is looking to play games from almost every major platform, on the go. I replaced my entire desktop PC for this and I don't regret it!

    I would recommend this to a friend