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Customer Ratings & Reviews

Your price for this item is $249.99
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The comparable value price is $499.99

Customer reviews

Rating 4.4 out of 5 stars with 1490 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers enjoy the portability, price, performance, gaming experience, screen quality, and powerful nature of the ROG Ally 7" 120Hz FHD 1080p Gaming Handheld. However, they express concerns about its battery life, overheating issues, setup process, Windows 11 operating system, and occasional defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,490 reviews
  • Rated 4 out of 5 stars

    Nice option to have

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice handheld PC that is good enough to play games with. Nothing to fancy but gets the job done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Must Have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this item for a Christmas gift after reviewing it on line. Will deliver it on Christmas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nicely integrated software with operating system and asus gaming software. Would recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best handheld!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld is pretty awesome can run the games i like to play pretty fantastic must buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog ally la bestia!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asombrosa video consola portátil con tremendas especificaciones notable

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Too expensive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too expensive for what you can do, battery life sucks.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Carmen,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Please note there will be updates to the ROG Ally in the future that will improve overall system performance and stability. We will also forward your feedback to our product team for review.

      Please allow us to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018106-0342" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Rated 5 out of 5 stars

    It's good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is honestly as good as it gets right now as far as handheld gaming PC type things goes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog ally is a beast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it should do for the price you pay I say it's worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    game handler

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so for good handlers for gaming, one drawback storage is low need to upgraded atleast 1tb

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great handheld device it can do great performance and more it’s just great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It plays games

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, it is fun. It's in good condition. It plays all sorts of different video games versus well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both my kids loved their present & enjoying it, great quality. Recommended 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive device.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is always traveling and this was the perfect gift for him. He loves it. Very impressive device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gaming

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good for a good number of games make sure to get a case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome gaming system!! I bought a couple of these for friends even

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing handheld console at a great price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can play my xbox and PlayStation games remotely and get steam games. Its the perfect pottable console

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. All in one deal. Could replace c9nsole if ur just looking to get one all. PC AND GAMING.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Im liking it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the product has work as intended. It has its flaws but not bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Hooks It Up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a handheld computer that plays AAA Games! It’s Awesome and I Love It! Thanks Best Buy!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus Rog Ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it has been amazing having it for the two past weeks. not stop playing. great graphics.

    I would recommend this to a friend