Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1_512
- SKU:
- 6543664
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Storage Capacity
Rating 4.2 out of 5 stars
- Controller
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the portability, price, performance, gaming experience, screen quality, and powerful nature of the ROG Ally 7" 120Hz FHD 1080p Gaming Handheld. However, they express concerns about its battery life, overheating issues, setup process, Windows 11 operating system, and occasional defective units.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Defective
Dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy showed up with the right analog stick not working
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of products we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please allow us to make your experience with ASUS a better one.
Considering the description of the issue, it seems to be a defect. We recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us atcustomerloyalty@asus.comand include the case number "N2306018159-0289" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Title
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice concept in theory but it is almost impossible to play any games on it due to the screen size. I had to squint to play the games
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jacob,
Thank you for sharing your feedback on the ROG Ally. We understand that the the design of the product did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We will forward your feedback to our Product team for review.
Please note there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0221" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
no buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it. SD cart slot didn't work. I installed Fallout New Vegas and had to remap controls to even enter VATS. wait for an updated version
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bryan,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you faced and any inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0193" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good product awful seller and service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for same day shipping for it to ship broke, took it to the location it came from they refused to fix it without making me pay for it, called customer care multiple times they said the store should’ve fixed it or taken care of it but couldn’t escalate it to help me. Luckily I contacted asus and they fixed it fast it’s an awesome little device but I would buy from anyone but Best Buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Worl3y,
We do understand the inconvenience this may have caused you and your dissatisfaction with the quality of your recent customer service experience with the seller.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Dont waste your money… HORRIBLE!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a piece of junk …it constantly freezes. You can’t play any mainstream games, always has problems between windows and tablet mode. And dont even get me started on “Secure boot” Get yourself a steam deck for the same price.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wildtechguy,
We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Please allow us to make your experience with ASUS a better one.
To troubleshoot the freezing issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number " N2306018159-0364" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/faq/1038855/
- Cons mentioned:Defective
Rog ally issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit I received fried my sd card and wouldn't work properly
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ladarius R,
We sincerely apologize for the SD Card issue you've faced with the ROG Ally and any inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0243" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1051166/
Unsatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was damaged upon arrival. I took to customer service they said 3 to 4 weeks i said ok i asked do i fill out anything they said no. 4 days later i get a email asking me to srive back over a hr to sign a release so they can send it out and give me a receipt that they had possession of it. I specified before i left do i need to sign anything or recieve anything in return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jake D,
We regret to learn about the condition in which you've received the ROG Ally. We understand that this has caused inconvenience and we apologize sincerely on behalf of ASUS and the reseller. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We will do our utmost to ensure that such an incident does not occur again. Please allow us to make your experience with ASUS a better one. To further investigate the problem explained, we recommend contacting the place of purchase or our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0304" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Juat a repackaged laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is just a crappy laptop with some joycons. Dies quicky. Not innovative at all really. Expensive and not worth it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0211" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Refurbished asus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the one where it said “like new.” Well turns out it wasn’t. It had some minor stains on it and screen damage and the system itself was so slow! Would not reccommend.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Roger,
We regret to learn about the condition in which you've received the device. On behalf of ASUS and the reseller, we would like to apologize for the inconvenience this may have caused. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2409029876-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
You cant eat bad allowances.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this and it was damaged in shipment. Best buy then decided to investigate the shipping company before refunding my money ten days later. But wait there is still more instead of refunding my money they double charged me. When i called to complain about the double charge they triple charged me. So now i have no money, no food, and $1300 i. CHarges on my account.
No, I would not recommend this to a friendDo not buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend buying this item. I got this for my son for Christmas. Within 3 days of having it the toggle stick completely stopped working and we had to return the item.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Crystal M,
We're sorry to hear that the Joystick on the ROG Ally stopped working and we apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Having returned the Ally, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0397" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
good but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great little handheld but having problems with the sd card reader
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andre M,
We sincerely apologize for the SD Card reader issue you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the SD Card reader issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0267" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1051166/
Beware open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy excellent condition open box left trigger was non functioning, sticking. When i took this item back in they were aware of the issue but sold it anyway. They said the only thing they can do is give me a refund on a gift card. Very disappointed with best buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nathan B,
We regret to learn about the condition in which you've received the device. We understand that this has caused inconvenience and we apologize sincerely on behalf of ASUS and the reseller. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We will do our utmost to ensure that such an incident does not occur again.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0280" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Cannot recommend. Blue screen after one update
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pick it out. Employees said absolutely. Great choice. Had an update for bios, blue screened would not work. Exchanged it for another one same thing happened. Then was told my employees. Not a great product. You should upgrade and get to lenova. Go overall, very disappointed. Product does not work. Looked online known problem, can't be fixed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zayden,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0276" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Performance, ScreenCons mentioned:Battery life
Portable Gaming Powerhouse!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom Line: the Asus ROG Ally delivers AAA gaming on the go with few compromises. Design and Hardware: the Asus ROG Ally is extremely well-designed. The unit is deceptively light - much lighter than it looks or what I expected. The 1080p touchscreen offers very good image quality, performing well under direct light and offering very good contrast. It is accurate and responsive, which is especially important for Windows. I was highly impressed with the sound quality and was surprised with how well it delivers Dolby Atmos and a cinematic audio experience. The thermal design works extremely well, with barely noticeable fan noise at max speed. Buttons are responsive, although the tension/stiffness of the sticks offer less resistance than a standard controller. My only issue is that I have small hands, and so there’s a slight tradeoff between holding the unit securely and using the top buttons/triggers. Performance: AAA games run very well on the ROG Ally, although the quality of graphics possible will depend on the game. For example, I’ve been playing Final Fantasy Crisis Core Reunion, which defaults to high quality. Gotham Knights, on the other hand, is a more graphically intense game, and the settings default to low. Still, both games run at 60 fps at their respective graphics settings. I’ve only noticed some minor lag/frame shuttering when the processor is thermal throttling, although the fans do a good job at cooling the system to maintain peak performance. In terms of battery life, I’ve been getting around two hours for continuous gaming, although that can vary higher or lower depending on what’s happening in-game. Movie watching also is excellent given the screen and speakers. Other considerations: The unit just comes with a USB-C charger, but there are several first and third party compatible accessories that can expand its capabilities. As a Windows machine, you can connect a keyboard and mouse to play a variety of games or use the machine for productivity. On the flip side, I spent a lot of time updating various Windows components before I could start using the machine, and I’ve experienced a few glitches that required a restart here and there (e.g., Windows wasn’t recognizing the speaker hardware).
I would recommend this to a friend Asus Rog Ally worst
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first day i bought this item it crashed and gave me a blue screen bitlocker recovery screen and I have no idea how to fix it i mean i am no computer programmer and if it was originally priced at $600.00 then you would expect more, i couldnt even figure out how to play a game on this device. Highly disappointed this device does not even get 1 star
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chadgames,
We sincerely apologize for the issue you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, we recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0230" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042922/
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit was packaged well and built. But it of box needed several updates which took forever. Then after updates, kept getting errors and had to restart several times. Then it finally kicked me out with a fatal error (blue screen). Finally just returned it. I DO NOT RECOMMEND.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maleko,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.
Although you have returned the unit, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0326" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Put it on the shelf
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the time or money. Too complicated, no fun
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert T,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0258" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Stay away.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stick drift on the right analog stick came within 4 months of purchase. ASUS says best buy will fix it, best buy wanted to charge me $90 to fix it because I didn't buy the extended warranty. The item has zero damage.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert D,
We sincerely apologize for the issue you've encountered with the right stick on the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0313" as a reference so that we can further investigate this issue or assist with repairs. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Worthless
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it home. Turned it on. Follow the instructions to the T and updated all necesary updates. Once all updates were complete(a few hours later) microsoft store, armory crate would not open. Reseted to factory settings and re-did the update. Same thing happend. After a day of wasted time, I gave up and returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0252" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support