Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1_512
- SKU:
- 6543664
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Storage Capacity
Rating 4.2 out of 5 stars
- Controller
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the portability, price, performance, gaming experience, screen quality, and powerful nature of the ROG Ally 7" 120Hz FHD 1080p Gaming Handheld. However, they express concerns about its battery life, overheating issues, setup process, Windows 11 operating system, and occasional defective units.
This summary was generated by AI based on customer reviews.
Peak
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You will have to do a lot of configuration, but it is worth it in if you know what you are doing and is way better than a steamdeck.
I would recommend this to a friendI recommend it to anyone wanting to get a handheld
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this on a great deal and even for the base model work incredible, for those curious I’m playing Starfield on a handheld device on decent settings
I would recommend this to a friendRoggy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt run as well as expected but I love the ability to have a mobile computer to run any game I can think of.
I would recommend this to a friendAsus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely 20 out of 10 DEFINITELY. My brother has one and he let me try it out and let me tell you. I wanted to sneak that thing home lol
I would recommend this to a friendZ1 Non-Extreme
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box Z1 non-extreme, and with a small graphics mod file I can play Starfield without issue. Good value at ~$350.
I would recommend this to a friendAsus rog ally
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great open box purchase, runs smooth and told my friends to go to best buy for the same product. I love best buy
I would recommend this to a friendAwsome for on the go gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It runs just like a computer a low end gaming one at that but you can tinker with it so im pretty happy with it.
I would recommend this to a friendWorth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Asus rog ally! Definitely worth it if you are a PC gamer who wants to game on the go.
I would recommend this to a friendAsus Rog Ally
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Runs every game I need to phenomenally. I highly recommend if you don’t have time for a desktop. Overall 10/10
I would recommend this to a friendGreat first time pickup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was able to order and pickup without problem and very happy with my Asus.
I would recommend this to a friend- Cons mentioned:Battery life
BUY A STEAM DECK ITs WORTH IT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of poop about to return mine literally had it for a week. Multiple freezes in the main menu, buttons on the device ALREADY NOT WORKING BROTHER ITS BEEN A WEEK THIS WORSE THAN ANY CONTROLLER battery life on the lowest setting significantly goes down in an hour you be at 80 and next you at 30 with your game running slow as possible. It is not good for portable gaming seriously hope I get my money back
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thomas J,
We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Although you have returned the Ally, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0363" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Cant wait to get one!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Anyone willing to help a high school student get his first pc handeld? Cashapp:$ReggieRR1
I would recommend this to a friendROG Ally
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great condition. It did get delayed but the email/text updates were very helpful.
I would recommend this to a friend- Cons mentioned:Battery life
Battery life is terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah, no. Bad battery life. Needs to be plugged in a lot. Don’t even bother purchasing. Get an Ally X for Christmas.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kyrel,
We sincerely apologize for the short battery life issue you're experiencing with the ROG Ally and for the inconvenience caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0285" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/#A4
Really good for a hand-held pc and smooth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice triggers , smooth layout and easy to set up honestly i really recomend this
I would recommend this to a friendROG Ally is sweet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great experience and perfect product and shipping thank you
I would recommend this to a friendAsus rog ally
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and great service i love the way it games on the go
I would recommend this to a friendGreat service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful and attentive to what I needed and didn’t take long
No, I would not recommend this to a friendhand held gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my kid got it for Christmas and absolutely loves it
I would recommend this to a friend- Cons mentioned:Battery life
Software issues straight out of box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT WASTE YOUR MONEY ON THIS, every time i try to play a game now its in a miniature screen, when i try to expand it does nothing, crashes at least 5 times before i get to play my game, does not hold a charge well at all, and it overheats really quickly. This thing is an absolute pile of garbage despite having the extreme cpu.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ashtonmdws,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 337
12.12 MB
2023/03/05
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0299" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/