Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1_512
- SKU:
- 6543664
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Storage Capacity
Rating 4.2 out of 5 stars
- Controller
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the portability, price, performance, gaming experience, screen quality, and powerful nature of the ROG Ally 7" 120Hz FHD 1080p Gaming Handheld. However, they express concerns about its battery life, overheating issues, setup process, Windows 11 operating system, and occasional defective units.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Screen
Attention this is not the (extreme) model!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You want the extremen asus rog ally. Or just the extreme model for $699. There’s a reason this is $600 because it’s the inferior model with issues and is basically another steam deck which is hands down better because it’s cheaper and better optimized. If you buy this, know your paying for a nice screen. If you want the best gaming experience then you buy ally extreme. Best Buy had it a few days ago and just posted this version. If you can afford it wait for legion go or just buy a steam deck for now.
No, I would not recommend this to a friend On my 3rd one in 24 hours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I initially brought this because of the price drop. The 1st one i got i was able to play call of duty black ops 6 just fine but just as i went to take it off the charger the console powered down. I had it plugged in for 45 mins and it said the battery life was at 97%. It never powered back on without being plugged in. I took it back and got another one and the 2nd one worked fine on the battery side but the RB (right bumper) button did not work at all. I am currently on my 3rd console so the jury is still out on this one. I will update this review once i get this one set up
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wesb,
We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
We understand that you have returned the Ally for a replacement, and we hope that it will function normally and that you will enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number " N2306018159-0399" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Man...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would have hated to have bought this at full price and then see it drop $200+
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.
If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018106-0400" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Pure crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst thing that I’ve ever bought. Way too many bugs. Can’t recognize if it wants to be in game mode or desktop. Nightmare waiting to happen just buy a pc. This is honestly the worst thing I’ve ever bought in my life. I’m trying to close steam as we speak and it’s stuck. That happens at least 4 times a day.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Justin E,
We sincerely apologize for the system performance issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issues described, we recommend updating the BIOS. It is recommended that the BIOS and firmware be downloaded and updated for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018159-0408" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit constantly lost keybinding, right stick would quit functioning. Stuttered on even low graphics settings. Not worth the money at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Buff Rogers,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Our goal is to ensure that our customers receive the best products and services when making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number " N2306018122-0261" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not for Me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1-For a device that costs $650 including tax depending on where you live they didn't even bother to a solid case with it. 2-This version is not needed or the price needs to drop the $399 range, Z1 extreme had so much issues and many returns. 3-I hope that MicroSD issues are fixed on this version. 4- I think review will not make me win the gift card
No, I would not recommend this to a friendCustomer service is horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven’t received my 2 day shipping refund been long enough don’t ya think
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are sorry to hear that you did not receive your refund from best buy. We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number ( N2306018122-0232) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Bezels are horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this handheld. The bezels on this device are horrible they are so noticeable when gaming on this device to the point of a distraction.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeremy F,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0251" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Buy the Z1 extreme version
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this model, terrible price to performance and just terrible performance in general. The Z1 extreme model however is the best handheld currently available.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aditya,
It is really unfortunate to hear about your disappointment with the performance of the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0168" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great but
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lets you set any button to rapid fire except the triggers. Like why?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ROG Ally, and we apologize for the problem you've encountered with the trigger. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problem you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0322" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support