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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1477 reviews

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Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers enjoy the portability, price, performance, gaming experience, screen quality, and powerful nature of the ROG Ally 7" 120Hz FHD 1080p Gaming Handheld. However, they express concerns about its battery life, overheating issues, setup process, Windows 11 operating system, and occasional defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,477 reviews
  • Rated 5 out of 5 stars

    Perfect product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Te product came perfect, like new. And in the original box. That’s perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option for mobie gaming

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this thing. Great alternative to having to be stuck at a desk for a pc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Joe opinions

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device i love it i can do so much on it i do recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARA

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This portable pc console is amazing, and the best place for buying is BEST BUY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast delivery, perfectly packaged. Its so worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A great Handheld

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this handheld for about and I can say I enjoy my time with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Gaming Handheld PC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the best device I've ever had..I can use it like mini computer as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked, very happy, I have no complaints about my purchase, really very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the travelling better half gamer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife to take on work trips. She loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best for the buck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it like otther ones this one is amazing!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this console, because you can use with windows and steam games!!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Asus Ally Rog

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid for beginners trying to get into pc gaming:)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Handheld console pc portable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best investment I ever purchased in a while my son loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus ROG ally 7”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an excellent decice that has many features! My son love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS ROG ALLY 7

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item I've used has been working well and I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good no issues updated everything so far no issues.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Problems, problems, proeblems.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was super excited for this product but its far from plug and play and I had problems just bringing up the keyboard. Its sad seeing such an amazing device with horrible software. Oh well returned mine, not worth it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Elguapo,
      I'm sorry to hear that you are experiencing issues, All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the product team for review. If you have any general or technical questions, send us an email at [email protected]. Please refer to this case number (N2306018159-0293) for us to better assist you. Thank you for choosing ASUS.

      Best regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    Light gamer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays games decent nothing to impressive. Good for light gaming

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Austin M,

      We are pleased to hear that you are satisfied with the ROG Ally. It is our hope that the device continues to operate normally and that you enjoy using it.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2306018106-0529" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Performance, Screen
    Cons mentioned:
    Battery life
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Wonderful - For the Right Gamer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WHAT'S IN THE BOX? Open it up, and you'll discover the ROG Ally at the forefront. Alongside it are a paper stand to prop the Ally and a 65W USB-C charger. I'm not a huge fan of the paper stand, but hey, it'll get you started. DESIGN: The ROG Ally is beautiful, despite being a light-weight plastic build. Holding it feels good, though the bottom edge's design might strain your hands over prolonged use. For my hands personally, it fit almost perfectly. Its sleek and slim profile might be more travel-friendly tucked inside a case or bag, but it might compromise a bit on hand comfort. CONNECTIVITY & EXPANSION: Kicking things off with our I/O ports, you get a 3.5mm jack, a microSD slot, and a USB-C 3.2 gen 2 port. If you're looking to elevate the ROG Ally's graphics capabilities and convert it into your primary desktop, the ROG XG Mobile external GPU dock, albeit pricey, is an option. Keep in mind this is an ASUS proprietary system though, so you won't be able to use the external GPU dock on any 'ol handheld PC. Internally, the only component you can upgrade is the m.2 2230 PCIe 4.0 NVMe SSD, and ASUS has a wonderful tutorial for how to complete this process on their website. I'm a big fan of how quick and easy it is to swap drives. CONTROLS OVERVIEW: The Ally's face buttons offer a tactile experience, with comfortable and reactive analog triggers. It also features an Xbox-like offset thumbstick layout. Additional rear macro buttons are customizable via the Command Center software, though with limited scope. Quick-access buttons are found on either side of the display: Command Center on the left (giving access to power profiles, real-time performance monitoring, and more) and Armoury Crate on the right (leading you to game content and specific Ally settings). However, the top-located volume controls might feel a tad out of reach during gameplay. A highlight is the power button doubling as a fingerprint reader, which has worked almost perfectly throughout my testing. DISPLAY: The Ally boasts a 7” 1080p IPS LCD touchscreen capable of 60Hz or 120Hz and backed by FreeSync. The display quality is sharp and vibrant, reaching around the 450 nit mark, and it's beautiful to see. While modern phones might have greater pixel density, the Ally’s display is just as attractive, especially with its vibrant colors and adjustable brightness. However, the touchscreen's efficiency is hampered by Windows' on-screen keyboard. Using Windows with a touchscreen in general is not a favorite of mine, but it's an option for navigating with at least. PERFORMANCE AND BATTERY: For gaming, the ROG Ally gives a decent performance, but it's crucial to maintain realistic expectations. This system is absolutely great for 2D titles and light gaming, but if you're aiming to play some AAA titles such as CyberPunk 2077, Doom, Horizon Zero Dawn, you'll need to temper your expectations a bit. My goal with any 3D game is to get closer to 30 FPS, and I can achieve that with the ROG Ally as long as I really tone down the graphical settings in-game. You'll want to try adjusting some of your performance settings, such as setting resolution to 720p and utilizing the FPS limiter. What's important here is to understand that the ROG Ally Z1 does not have the same performance as the ROG Ally Z1 Extreme. For those of you who really want to maximize on 3D gaming while on the go, you will want the Z1 Extreme. Personally - I've enjoyed playing Stardew Valley, Brotato, Turbo Overkill, and Noita on this system and achieving over 60fps consistently. I think the lighter system requirements are perfect for this type of handheld. You get the ability to "just click play" and go. Whereas, with other titles, you'll be spending a fair amount of time dialing in the performance. Also, friendly reminder that screen motion will always look better in 120hz mode than 60hz mode. Switching gears to the battery, battery life can be unpredictable. Lighter gaming might offer 4ish hours, while AAA could drain the battery within 1.5 hours. As always with devices like this, you need to tone down your settings a little bit to get the most battery life possible. I'd recommend setting the performance profile to 10w or 15w, capping frame rates, and turning down some of the game's graphical effects. If you choose to go higher than the 10w Silent or 15w Performance profile, your battery will be zapped before you know it. FINAL THOUGHTS: While I have no major complaints, there are some things I'd like everyone to keep in mind. If you need better performance for 3D gaming on-the-go, you'll want to look at the Ally Z1 Extreme. If you're savvy with a Windows computer, you'll appreciate having the full flexibility to use ANY game launcher for any Windows-based game title. But again, if you're someone who wants a portable Windows PC to game on, I'd assume that you'll be playing some AAA 3D titles. So where does this leave the ROG Ally Z1? Well... It's a wonderful system, but it's just a bit under-powered compared to the Z1 Extreme. If you enjoy playing a lot of simple titles like me, you'll appreciate this handheld, but some of you will be left wanting more.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Windows and Weight Issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance was impressive but the weight and windows really made it unenjoyable for me. Windows isn’t comfortable or ergonomic enough to navigate using the built in controller or touch screen at this size. And because of the weight I’d rather use a laptop or something that I can rest in my lap, like a regular controller and separate gaming system/monitor.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Lumni,

      Thank you for sharing your feedback on the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306018122-0266" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support


      , Asus

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