Customer Ratings & Reviews

The Ally X is an excellent handheld gaming unit. The ergonomics are great and with Armory crate most of the negatives of Windows in a handheld are mitigated.

Amazing product!!! That VRR is amazing!!! BETTER THEN LEGION GO AND ORIGINAL ALLY.

It works just like a computer just missing the keyboard and a mouse.

So I thought it is uncommon but after reading the reviews it seems like some people are having similar issues. I preordered one and was so excited when I got it. I opened the box and took off the plastic to find that the screen is cracked. I gave 2 because bestbuy customer service gave me zero issues with the return, but it was just a disappointment. I purchased another one (of course I have to buy it online). Hopefully this one comes without any damage, I didn’t even turn it on or open the whole box….so check your console before doing anything guys

After researching for approximately two months on the best handheld system for PC gaming, I found the ROG Ally X. Watched countless reviews on YouTube about the device and seemed that it was the best fit for purchase. I got the device and have been playing on it sparingly for the past couple weeks as I have a full build gaming PC every time I have attempted to play or even launch a standard system setting the ROG Ally X has had nothing but issues. Games that said they would work refused to even launch. I attempted to use the built-in systems such as AMD and armory crate to alleviate this issue and it never worked. However, it is extremely comfortable to hold in the four hours of gaming. I did get into the system was very fun. Overall, just not practical I do think that the idea is there, but the technology isn’t.

Great device. Very easy to pick up and start playing. Starts up quick. Playing game pass and steam games

Good one of the best handheld on the market now for the bad a lot of units are defective. Make sure you get the Best Buy geek squad total tech package you’re gonna need it for one of these

Ive enjoyed this unit enough to warrant buying another one for my wife to enjoy the fun

Best gaming handheld out right now. Plays any game i throw at it

Amazing Handheld! I love having my entire steam libary on the go, and love the screen clarity. Definitely a good buy!

Love it, best handheld and computer so far, image on the games are awesome and fast loading games.

Performance was better then expected, was really hard to get used to the controller feel with windows.

I was in the market for a Nintendo Switch once mine was on its last legs. Once I found out that Nintendo still has yet to release a console, I searched for other options because I did not want to just rebuy the same console I did before. I searched the market and bought the ROG Ally. Once I found out that the Ally X released, I sold my original Ally and bought this one. My first impressions were that I loved the black color and the addition of the second USBC port versus the proprietary external GPU port on the original Ally. I could plug in some USBC headphones and charge the device at the same time without the use of an external dock which was awesome. The buttons and triggers feel a lot nicer and it's overall more comfortable for me to hold because I have larger hands. As I started playing games on it, that's when the upgrades really started to shine. The upgrade to 24GB of RAM allows for much more overhead and arguably reaches the Z1 Extreme processor's full potential which on a real note, AMD is doing some black magic sorcery with this chip; that combined with the implementation in the Ally itself allows for a super smooth gaming experience. The performance is amazing in all of the games I play on it. Forza Horizon 5, Fortnite, Bo3, Bo6, Bo Cold War, (gotta love CoD zombies on this), RDR2, The Witcher 3, GTA5, and even high end emulation such as PS2, PS3, Wii, GameCube, and even Switch run great. The frames I target are between 40-60 for story games and 60+ for FPS titles. Don't expect anything too crazy as this is still a handheld, but don't underestimate it either. The screen is great and I'm surprised it wasn't an OLED since the colors look vibrant and everything feels super responsive. It is 1080p and 120hz, but very few games would be able to take full advantage of it so the variable refresh rate takes in and allows for a super smooth gaming experience regardless. As I started playing games on the Ally X, there is one notable quality-of-life improvement over the last model. The battery. With 80Wh of headroom, it makes me actually want to use this device as a handheld without being tethered to the wall, and at that point I'd just use my desktop PC. That feature alone makes me want to use it a lot more without having battery anxiety. For $800 (you might be able to catch it on sale for $700), although expensive, it's still a really good buy. I would definitely recommend if you have the money and is unbeatable compared to other competitors. The Steam Deck is also a great option due to its tight integration with Steam, but also lacks in certain features such as being able to run other game launchers or comply with (spyware) anti-cheat.

This is one time.Very good buying experience.Recommend Best Buy products convenient and friendly after-sales service

One of the best handheld devices I ever purchased it’s great. It’s just like having a mini pc

It makes a high-pitched noise in the fans, I don't know if that's normal in a brand new device

It came doa so i didnt even get to use it. I heard its good though.

This little device is very fast. Windows is a little clunky on it but installing Bazzite on it makes it like a super charged Steam Deck.

Had a small scratch on the first one i bought. Store was great and easy to swap ! Told me come back if i had another issue.

Takes a minute to get a handle on controls but once you do, works amazingly. I love it for traveling or even just sitting in bed