Customer Ratings & Reviews
- Model:
- RC72LA-ALLYX.Z1X
- SKU:
- 6583218
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Storage Capacity
Rating 4.7 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ROG Ally X's overall performance, improved battery life, and ideal balance of portability and power as key strengths. The device also receives positive feedback for its screen quality, game compatibility, storage capacity, ample RAM, efficient heat dissipation, and acceptable noise levels. While the device is considered a bit heavy, the primary concern appears to be the user experience with the operating system.
This summary was generated by AI based on customer reviews.
Defective Unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Downloaded Steam and the Texas Chainsaw game. Played it and the graphics and inputs seem great. Until I downloaded Fortnite via Epic Store, i noticed the left upper shoulder button wasn’t clicking like the right upper shoulder button. Returned it. Kinda dissapointed because I put a screen protector and all the updates the system required via Windows, Armory Crate, My Asus App and Windows Store. Ally X should make it’s own gamestore intergrated with armory crate. I don’t know why but the Nintendo Switch OLED seems brighter as well. I guess it’s the OLED screen. I got an exchanged unit ordered. Hopefully everything works as advertised. If not, I’ll stick with my Nintendo Switch until Switch 2. Ally 2 needs a 8 inch 16 by 10 OLED screen and less Windows and more Armory Crate.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We understand that you have returned the ROG Ally, and we hope that you obtain a functioning replacement and that you will enjoy using it.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0273" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rog ally x is superb!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it every minute!! For any person always on the go
I would recommend this to a friendGreat except for one thing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's awesome, it's the second one I'm getting though, the first one had memory card issues that made it way to hot and the micro SD card slot didn't work. Hopefully this new one will.
I would recommend this to a friendAverage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited when purchasing the Rog Ally X. I had been playing on my steam deck for sometime but was getting sick of trying work arounds to play non steam games. I figured the Ally x would eliminate that. While the unit is able to download and play games like COD and others, it’s been a struggle with other games on steam. All in all it’s not any better than the steam deck. I wouldn’t purchase again.
No, I would not recommend this to a friendGREAT!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thjing, I just dropped my first one down the stairs, so I bought another.
I would recommend this to a friendVery fun
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fun fun fun fun fun fun fun fun fun fun fun fun fun
I would recommend this to a friend- Pros mentioned:Battery life
Getting better!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better battery life. Cooling could be better. Ditch windows as the operating system…
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear ThisIsMyName,
Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Terrible pre order
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device amazing best buy actually getting pre orders on launch terrible never pre ordering again not even worth it
I would recommend this to a friendEnded up returning it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handheld pc gaming is a great idea I just don't feel the technology is there yet. This is the best handheld so I gave it a try and the lag and performance just weren't up to what I prefer. I'm sure some people will love it, but to things to run fairly smoothly I have to mess with a ton of setting until it's right and when I try a different game I have to change them all again. I prefer a more relaxed game experience. I want to plug in and play. This is not for me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ronald M,
Thank you for sharing your feedback on the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Possible RB problem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The RB in one game needs to be pressed twice in order for it to register when remapping the controls. Other than that, it seems fine. Something I will be keeping an eye on.
I would recommend this to a friendAlly X
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear crisp graphics. Super fast processor and refresh rate
I would recommend this to a friendPretty good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows is holding this thing back from being 5 stars.
I would recommend this to a friendIts great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great. Backs up on my PC. Makes things easier to bee abkebto download and back up my desktop.
I would recommend this to a friendBuy it maybe ?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty chill, setting it up is a bit annoying tho.
I would recommend this to a friendChristmas Gift!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for my daughter for Christmas! Happy Camper!
I would recommend this to a friendValue not there for what’s delivered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good, and runs well enough. Just wasn’t very impressed performance wise. Don’t expect much serious gaming, perfect for casual laid back games
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NoahJ,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306018106-0602] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Would wait for a Rog Ally XX
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows os was an inconvenience, the ASUS graphic updates werent always updating even when toggling on for Auto update. Battery depleted fast on AAA games. Biggest gripe is the grip and feel of the thing my pinkys felt weird and hands ached from play sessions
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Felipe,
We sincerely apologize for the issues you've faced with the ROG Ally X and for the inconvenience this has caused you. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. It is recommended that the BIOS and firmware be downloaded and updated for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2407034851-0031" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
The ROG ally X
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rog ally x is great device . I already owned LCD steam deck so I just felt the price for rog ally x wasn’t worth it due to it not being not too much powerful than steam deck . Waiting for new version .
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear WsupJ,
Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0043" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Ultraportable gaming PC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very capable for the size and comfortable in the hands
I would recommend this to a friendAlly X Impresses, just need OLED for Ult Experienc
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great update to OG Ally. Love the ergonomics and in hand fell. Screen is OK, would prefer OLED thus 4 stars. None the less my new primary gaming machine!!
I would recommend this to a friend