Customer Ratings & Reviews
- Model:
- RC72LA-ALLYX.Z1X
- SKU:
- 6583218
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Storage Capacity
Rating 4.7 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ROG Ally X's overall performance, improved battery life, and ideal balance of portability and power as key strengths. The device also receives positive feedback for its screen quality, game compatibility, storage capacity, ample RAM, efficient heat dissipation, and acceptable noise levels. While the device is considered a bit heavy, the primary concern appears to be the user experience with the operating system.
This summary was generated by AI based on customer reviews.
Nice purchase
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice device is very comfortable to use but the battery does not last too much
I would recommend this to a friendBroken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it I am broke wish I could do more on it it’s fun too play
I would recommend this to a friendGreat for on the go gamimg
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size. Not too big not too small. Buttons are good.
I would recommend this to a friendJoy stick movement
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As much as I want to love the rog X theres one thing that keeps bugging me bad while playing and its the right side joystick seems to have some type of delay while aiming on B06! Tried everything from recalibration and tweaking it, just cant seem to aim well! This the only reason why im returning cant enjoy gaming.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear THATBOYJT,
We sincerely apologize for the Joystick issue you're experiencing with the ROG Ally X and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407034851-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Operating system
Rog Ally X
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately Windows doesn’t work well with for a portable console.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ana C,
Thank you for sharing your feedback on the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing with the Operating System, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407034851-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Definitely glad I bought.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took me a day or two to get everything figured out, but I’m definitely glad I bought it.
I would recommend this to a friendFilled with Spyware, no screen scaling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a slick unit, and I really want to like it. I had no problem with it being Windows 11, but it has Copilot on by default and if you just click through screens, you will accept the CoPilot keylogging "which they call inking". These things shouldn't even be an option, especially since this is likely to end up in the hands of minors as a gaming device. Secondly, I am visually impaired. There is no option for screen magnification, and sicne it supports many PC games that have no UI scaling, they are essentially unplayable unless you get a doc and put it on a TV, which I could just do with my Xbox. This is a trinket, but with the price, it's a trinket that will never provide full value to you. I couldn't even imagine trying to play Baldur's Gate 3 or another triple A title on this screen without major magnifying glasses on. I'm still in my return period, so I'm not sure if it's going back, but I don't recommend anyone buying this thing if you don't have eage eye vision.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tonamy76,
Thankm you for your comment.
We do understand your disappointment and the inconvenience this may have caused if the ROG Ally did not meet your expectations. All ASUS products are spyware free. After completing the initial Windows setup, ensure that WIndows defender was activated and activated to secure the device from spyware and malware. Copilot can be disabled inside Windows Settings, select Personalization, click on Taskbar, and toggle the Copilot option off. Most games does have a UI slider that you can adjust to your liking. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus Rogue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving the new Asus, no problems so far and it’s really good.
I would recommend this to a friendMeh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great for modern gaming where you have good internet. I bought it for a trip to China and I couldn’t get it to work on the internet on the plane, nor in country, nor with retro emulators that take no internet at all. Seems like I overspent for what it does. Emulators won’t pick up the built controllers for mapping so I couldn’t even do that
No, I would not recommend this to a friend- Cons mentioned:Operating system
cant start won't charge where battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I unfortunately have to give this 1 star. I have been waiting to buy this since March. Well 3weeks ago I made the purchase and it was great until last night. I had a system update 2nd of October when it was completed I shut it down. Last night I got on to play once I turned the ally on within 10 min the battery drained and completely shut off. I charged it, it won't recognize the charge, I could somehow open some setting and test the battery and it shows battery not detected. The system would then shut itself off and restart, shut off and restart. There is no way to factory reset, no quick fix guide. This is disappointing as I am working 72 hours and I specifically bought this for my downtime. Now have nothing. I do not recommend this. Asus saysi should take it to a facility thats 3hours away to repair. How about just giving me a gift card to purchase a new one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JIMBONES,
We sincerely apologize for the issues you've faced with the ROG Ally X and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2407030210-0033" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
asus
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my son’s favorite present!He loves being able to play all of his games
I would recommend this to a friendThe best at best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best in gaming great product get one u will enjoy.
I would recommend this to a friendBigger screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device, just wishe it had a little bigger screen
I would recommend this to a friendCrashed 30 times
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked, it was awesome. But installing games, thats an issue. Too many updates to get it up and running. Too much learn curve conpared to a regular PC. I got it on sale right before Christmas. Too many games crashing. Had to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the ROG Ally X and for the inconvenience caused. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review. Having returned the product, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2407034246-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
It looks good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ill update when i recieve it but been watching youtube on this and asus definitely has a share in the future of the handheld world
I would recommend this to a friendHandheld console
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good gaming handheld console, but it does take time to get used to the console
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for those that one mobile with the power that goes with it.
I would recommend this to a friendPackage Pirates Abound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Package stolen from my porch. Contacted best buy and they seem to be reviewing in order to process a refund. Cant believe that deluveries like this would just be left outside without being signed for. Cant revview the product for obvious reasons, but vvery disappointed in BestBuy shipping choice for something as costly as this.
I would recommend this to a friendIt was ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was OK performance wise only thing I didn’t like some games wouldn’t let you use the controller
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Donovan B,
Thank you for sharing your experience with the ROG Ally X. We're glad to hear the overall performance met your expectations, though we're sorry to learn about the controller compatibility issues with certain games. We understand how important seamless gameplay is, and your feedback is appreciated. We'll be sure to pass your comments along to the appropriate team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0050" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good performance bad windows interface on set up
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good device windows interface is not touchscreen friendly
I would recommend this to a friend