Customer Ratings & Reviews
- Model:
- RC72LA-ALLYX.Z1X
- SKU:
- 6583218
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Storage Capacity
Rating 4.7 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ROG Ally X's overall performance, improved battery life, and ideal balance of portability and power as key strengths. The device also receives positive feedback for its screen quality, game compatibility, storage capacity, ample RAM, efficient heat dissipation, and acceptable noise levels. While the device is considered a bit heavy, the primary concern appears to be the user experience with the operating system.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Overall performance
The reigning champ gets even better
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS ROG Ally X is a compelling upgrade to the original ROG Ally, addressing some concerns while reinforcing its strengths. The most significant improvement is the doubled battery life, which now allows this to be an on the go handheld. In the past with the previous model I essentially only played it while I was next to an outlet because when running on battery my gaming sessions would end extremely quick. With the X I was able to play Baldur's Gate 3 for 2 and a half hours! Here are some more of my findings: Baldur's Gate 3: 900P Resolution, Medium Graphics Settings, FSR 2 Balanced, ~42 FPS average, 2.5 hours Elden Ring: 900P Resolution, Low & Medium Graphics Settings, ~45 FPS average, 2.8 hours These numbers are SO much better than the previous generation making the best even better. Despite the extra battery weight the ROG Ally X maintains its lightweight design and comfortable ergonomics, making it easy to hold for extended periods. Additionally, the replacement of the proprietary external GPU port for a standard USB-C 4 port opens up the ability to use other cheaper e-GPUs. Performance remains impressive, running games quietly and smoothly even at high settings, thanks to the increased RAM and 1TB base storage. However, the ROG Ally X still grapples with the inherent challenges of running Windows on a handheld device. The interface, while improved, can feel clunky and less intuitive than dedicated handheld operating systems. Navigating menus and settings can be cumbersome, detracting from the overall user experience. While the option for 100-watt charging is appreciated, the included 65-watt charger feels like a missed opportunity to maximize the device's potential. Despite these minor shortcomings, the ASUS ROG Ally X remains the best Windows handheld on the market, excelling in performance, portability, and versatility. Its upgraded battery life, improved design, and powerful hardware make it a worthy contender for both casual and serious gamers seeking a portable Windows gaming experience. While the Windows interface could be further optimized, the ROG Ally X's strengths significantly outweigh its weaknesses, making it the go-to for portable pc gaming. Pros: Battery has doubled in size! Still relatively lightweight Still the best Windows handheld Grips on the back help for ergonomics Black looks nice USB-C 4 replaces the proprietary external GPU port Runs pretty quiet even with resource intensive games More RAM 1tb base storage FSR up-ressing works really well at 900p Cons: Asus does a lot of good enhancements but Windows is still wonky on a handheld 100 watt charging available but ships with only a 65 watt charger
I would recommend this to a friend Do Not Purchase This Product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy is selling a lacking device with lacking solutions. The controllers and LEDs do not turn on at startup and shut off randomly during games. You are often forced to use the touchscreen function to restart the console so the controllers will work. Armoury Crate has a multitude of issues with syncing the LEDs as well. For an $800 pc/console, it should function without issue; especially the controllers. If I wanted to purchase a separate controller for my gaming PC, I would've. BestBuy informed me that my console could be sent off to be repaired for these issues. However, I spoke to a manager about returning the product due to the price, its dysfunction, and not being able to have it for a month (due to repairs). I have had multiple PCs and consoles that have lasted 7+ years, but this new device is unpromising having had it for only 3 months. BestBuy said it could not be returned. When I asked if I could trade it in instead, the manager called it "defective." They sold me a "defective" device that they do not even want. Why would I want it either? I was also denied store credit. Furthermore, the device is considered too "new" to be traded in. I am now making payments on a "new" and "defective" device that I do not have possession of because it was sent for repairs.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RDJNC,
Thank you for your comment.
We do understand your disappointment with the ROG Ally and the inconvenience this may have caused if you are experiencing multiple issues. To resolve the issues with the controller and with the Armoury Crate utility software, check if Windows, drivers, BIOS, games, applications and the Armoury Crate utility software are up to date. Updates for the device are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-x-2024/helpdesk_download/. Configure the game and video settings inside the Armoury Crate utility. Additionally, if you are playing these games online, please ensure the device has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Screen flickering
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to report this. It might not be rhat common but the one i got had screen flickering right out if the box during the setup. The boot was fine but once Windows starts the screen goes crazy. I returned it the next day. Bought a steam deck instead
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Julio,
We're sorry to hear that the ROG Ally X screen was flickering and we apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2407034851-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Pretty good upgrade, lil over priced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Holding it feels way better, buttons, triggers and sticks feel amazing. SD card slot moved to a different spot. Pretty great upgrade but not for 800 bucks, probably wait for the ally 2 whenever it comes out
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear YukkiEXE,
Thank you for your comments regarding the ASUS ROG Ally X. It is our understanding that you are dissatisfied with the pricing of the product. We apologize for that and acknowledge your concern. We are grateful for your feedback and it will be forwarded to our Product team for review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2407034851-0013" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't a fan when it wouldn't start up like it was meant to. Ended up returning it due to the issues it had downloading anything.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Josh,
We sincerely apologize for the issues you've faced with the ROG Ally X and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Your feedback is greatly appreciated and will be passed to our Product Team for review.
Having returned the device, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Screen quality
Best Windows gaming handheld device
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ROG Ally X is an upgraded version of the original ROG Ally gaming handheld from Asus. The new refresh includes double the storage, improved battery life, higher RAM, and upgraded ergonomics. The device is still sleek and now comes in beautiful black chassis. The refreshed specs include 1TB NVMe PCIe 4 M.2 2280 SSD, which is upgradable, 24GB of LPDDR5X RAM, 80Wh battery, two USB C ports, upgraded ergonomic design with comfortable grip. The packing box includes a 65W power adapter, instruction manual, and a plastic stand for hands-free use. Ally X also runs on Windows 11 like the original Ally. Just like any PC laptop, you will follow the same PC setup process when you turn on Ally X for the first time. Make sure you run all the available Windows and BIOS updates before you start using the device. The best aspect of the Ally X is that it is fully compatible with Xbox Game Pass, GOG, Steam, Epic game stores. The included Armoury Crate lets you manage all games and customize the settings, controls, buttons, etc. with ease. The improved ROG Intelligent Cooling feature keeps Ally X cool and quiet as you game. The network connectivity is handled by the newest Wi-Fi 6E and provides lower latency for all video streaming and cloud gaming services. It is also equipped with Bluetooth adapter to connect to other accessories. Although the included charger is only 65W adapter, the new Ally X supports 100W speed charging. The immersive stereo speakers are loud and support Dolby Atmos. I was comfortable with the volume being at 50% and there was no distortion. The Ally X uses two-way AI noise cancellation filters to remove any background noises for all your voice chats. The improved battery does extend overall usage time. The Ally X did last little over 2 hours for my heavy gaming use. With just video playback, I was able to use it for over six hours. Fast charging does come in handy as it changes from 0% to 50% in just 30 minutes. There is also a MicroSD slot on the handheld that you can store your games on. Though the load times are slightly more, it might not be significant for different use cases. Also, if you use Windows Hello, the fingerprint sensor on the power button will instantly and securely log you in for quick resumes. I really like the Ally X and enjoy using it for my various portable use cases. If you are looking for a reliable, powerful gaming handheld, you can't go wrong with ROG Ally X.
I would recommend this to a friend Not quite there
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool but not quite powerful enough for intensive gaming. Design and the feeling in the hands is really good. Once upgraded more to run more powerful games smoother this system will be perfect.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Drrocker,
Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with high-quality products is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Left trigger stopped working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this handheld, however after 14 days the left trigger stopped working completely. I factory reset the device and still nothing. Barely made the Best Buy return window. Now Im nervous to buy another one in fear that it will break again outside the window.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrandonM,
We certainly understand your disappointment and the inconvenience this may have caused.
If doing a reset didn;t resolve the issue with the left trigger button, please try to reset Armoury Crate. If problem still persisted, we recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the
product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
All was well until it wasn't
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this device the first 2 weeks I had it. Then all of a sudden it booted into BIOS and said I don't have any bootable drives. Unable to fix and needed to return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JBailey,
We sincerely apologize for the issues you've faced with the ROG Ally X and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Having returned the device, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2407034851-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
BestBuy? Worst customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome device. Worst experience with BestBuy. They delivered to someone else, called support and they lied to me saying they’ll do a refund. A week later they email saying no refund will be offered and to work with local authorities about the case. I asked for explanations and got complete silence. Luckily I managed to work with delivery person to eventually recover the item. But BestBuy will plainly ignore the issue and just steal your money. Never using the services of this company again.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jorge,
We're sorry to hear that the device was delivered to someone else and we apologize for the inconvenience caused. This is not the kind of experience we want our customers to have with our resellers. To file a formal complaint, we recommended contacting BestBuy customer service at 1-888-237-8289.
Our team is pleased to hear that you were able to retrieve the product, and we hope that it functions normally and that you enjoy using it.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2407030210-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth it. To many flaws
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed that this overrated rog ally x battery needs replacement in 6 months. Not worth the money. Back to Playstation 5. Horrible waste of money
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kashmoney,
We apologize for the inconvenience you've experienced with your ROG Ally X. We understand how frustrating it can be to encounter battery issues, especially within such a short timeframe. To address this concern, we recommend contacting our support team at https://www.asus.com/us/support/callus/ so we can assess the situation and provide appropriate assistance.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
To much for something so small..
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the same price you should just buy a laptop. I returned mine and bought the steam deck and am very happy with it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Random Gamer,
Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034246-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
High expectations low results.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overrated for the price. Poor picture quality on new games ill continue playing my switch for a fraction of what this cost me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kaydon R,
Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034246-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Please wait for new operating system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows is not meant for a handheld... I cannot stress this enough, and you will get stuck with a device that isn't great for traveling. Which in my eyes is the reason to get a device like this. I would suggest on waiting till Microsoft makes a console like interface for these devices or one that releases with steam os.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DrewD,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing stability issue with the ROG ALLY. This devie is fully-optimized to run a full version of Windows 11. To resolve the issue, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-x-2024/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Overall performance
Too much windows baggage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don't mind the overhead of windows just to play games, it's a powerful machine. If you think it will be console-like, it's not.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mattt,
Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034246-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Right Trigger not working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got mine today and the right trigger is not working i tried everything still no luck. Now i have to return and wait til saturday to get a new one. Not good Asus
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jefson45,
It's regrettable to hear you've encountered issues with your trigger. Please ensure you've completed all pending updates on both Armoury Crate and Windows update. Once completed try recalibrating your gamepad via Armoury Crate. If you’re still experiencing issues, feel free to contact me if you have any technical or general questions. You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Poor Performance For the Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unimpressed and returned the device. It kept freezing dueing setup and did not perform anywhere near expected for the price paid. I did only have a day or two to try it before return though, as my package was misplaced during delivery. I still think I would have returned it, given a longer period of time, though.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aydan,
We sincerely apologize for the performance issues you've faced with the ROG Ally X and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Your feedback is greatly appreciated and will be passed on to our Product Team for review. Having returned the Ally, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034246-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Don’t Believe the hype!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not an easy device to use or setup. Repeating load screens, screen locks up, unexpected errors, sometimes the controller works and other times it doesn’t. Not at all satisfied with this purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WhyOculusWhy,
We’re sorry to hear about the system performance issues you’re experiencing with the ASUS ROG Ally X. This is not the level of performance we aim to deliver. To help resolve the issue described, we recommend reviewing the steps in our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407034246-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
Asus ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a fun system but lacks in being able to easily switch between games from different systems.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Josh M,
Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Eh not that great.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly just get a switch. Definitely way overpriced for what you end up getting.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KennethA,
Thank you for your feedback
We do understand your disappointment and the inconvenience this may have caused if it did not meet your expectations. On the contrary, lots of satisfied customers, having positive experience using the product, will agree that this ROL Ally stands
out as a top choice for those seeking a high-performance handheld device. The first Hybrid device that was optimized to run a full version of Windows 11 and supports Steam, Game Pass, Epic, GOG, and more. If you are experiencing performance issues with this ROG Ally, check if Windows, drivers, BIOS and the Armoury Crate utility software are updated. Updates for the device are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/ . We recommend to configure games and video settings inside the Armoury Crate utility, ensure you are running the most current utility program posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . Additionally, if you are playing these games online, please ensure the device has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty