Customer Ratings & Reviews
- Model:
- RC72LA-ALLYX.Z1X
- SKU:
- 6583218
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Storage Capacity
Rating 4.7 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ROG Ally X's overall performance, improved battery life, and ideal balance of portability and power as key strengths. The device also receives positive feedback for its screen quality, game compatibility, storage capacity, ample RAM, efficient heat dissipation, and acceptable noise levels. While the device is considered a bit heavy, the primary concern appears to be the user experience with the operating system.
This summary was generated by AI based on customer reviews.
Untrustworthy Company
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tinkerer and pc gamer in me wants to recommend the X. In a way.. I sort of am. But Asus don’t get the stars. Only if you have the disposable income to pay for an exorbitantly overpriced mid gen upgrade to an enticing but inherently flawed device. Only if you’re willing to open up your $800 device to tinker around and add electronic lubricant to the horrible squeaky triggers and Dpad that so many are experiencing. Again… $800 device. Asus has a deplorable track record with customers.. bullying, gaslighting, and strong-arming them into believing the issues with the original Ally weren’t the fault of Asus the self. It took numerous YouTube exposés to get them to change ANYTHING, and in the end they still do the bare minimum. The SD card is hopefully a thing of the past on the X. Asus used a flawed card reader in the original Ally then blamed a million other issues instead of admitting they sourced a bad part. If you buy this know you will probably have to deal with an issue related to Asus cutting corners with bad build quality. I added electronic lubricant to my squeaky right trigger 3 times and it’s still bothering me. I called asus to get a replacement trigger, and they told me to send the whole unit in for replacement because there “were no replacement parts available.” All the while they sell replacement triggers for $40-$50 on an obscure website. No thanks. My dpad squares like crazy but it is not easily accessible like the triggers. I’d have to take out the main board to get to it. Again. $800 product. This company has a long way to go when it comes to trust.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TimothyK,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, issues you have experienced with the trigger button is random. ASUS provides warranty for the product. We recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Dead pixels
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.qc hasn’t improved. Joy sticks, get stuck in one direction out of the box with a huge line of dead pixels down the middle of the screen.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlos,
We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. Based on the issues described, the device appears to be defective. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Portability
Not for me
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is way overpriced and isn't focused on gaming enough. its basically a portable windows machine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KG28,
Thank you for your comment.
We do understand your disappointment with this ROG Ally and the inconvenience this may have caused if it did not meet your expectations. On the contrary, lots of satisfied customers, having positive experience using the product, will agree that whether the ASUS ROG Ally is overpriced and too PC-like is subjective and depends on individual priorities and preferences. Certainly, it offers a powerful and versatile PC gaming experience in a portable format, appealing to those who value access to their full PC library and Windows functionality. However, it comes with certain trade-offs compared to more console-like handhelds, including a shorter battery life for demanding games and the occasional frustrations of navigating Windows on a small screen.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Warranty scam
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought an ally x a month ago. It’s having controller issues. Sent it in for repair. Asus claimed it was water damage while the screen worked power and volume worked so water damage is unlikely.. they want to charge 520 dollars for repair. Since then I’ve looked into it and they are always scamming people with warranty claims specifically with the rog Ally devices. Watch the gamer nexus video on asus. Do not buy asus.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ZacharyS,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused with the CID(Customer Induce Damage) findings on your ROG Ally. All ASUS products undergo intensive quality control testing, inspections and analysis during the warranty service process. Base on our records, they have found a trace of liquid spill on the ROG Ally's mainboard. If you disagree with this findings, we recommend to reply to the email quote and dispute the charges.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do support and stand behind our products, and we continuously strive to improve our approaches and processes in order to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
A lot of glitches
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so smooth i tried but not what I expected , please fix some things asus like make it oled
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jtiwan,
Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Need better screen preferably closer to 8 inches
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the original but for me just too hard to see in game text. SD OLED same games and I can read the text.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael H,
Thank you for sharing your feedback on the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Windows needs help
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit overheat and the lag is there. Plays well but needs more work. Windows is the worse.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Console,
Thank you for sharing your feedback on the ROG Ally X, and we apologize for the problems you've encountered. Providing our customers with high-quality products is our top priority, and we'll forward your feedback to our team for review.
To troubleshoot the overheating issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407034851-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
- Pros mentioned:Battery life, Overall performance
Glitchy interface, good for some but not for all
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really had high hopes for this handheld gaming computer. I travel alot for work so I was excited for something small and portable I could bring with me to kill some time in the hotels. I have a Nintendo Switch I bring with me now, but then the kids do not have anything to play when I am gone. We have multiple xboxes as well so the idea of having a larger aray of game options on the road was appealing. Trouble started right off the bat for me on this device. I found the user interface to be hard to use and very glitchy. For example, when trying to search for games to download, it was hard to be able to type anything. You can use the analog stick as the cursor and the trigger to click; however when you do so it only puts the cursor in the box and never opens the keyboard. With it being a touchscreen you can touch the text box and the keypad opens. I found that in Steam, the keyboard would open for a second and then re close over and over until I took it out of full screen and it finally opened and stayed opened. Nuances like this riddled the desktop interface and became more than an annoyance. Once I was able to get games downloaded, the experiance was slightly better.... depending on the game. First I downloaded GTA 5. This opened and was playable with the gamepad immediatly. The graphics were great, there was no lag and everything played as smooth as it does on our XBOX. Next I downloaded Disney Dreamlight Valley. This is where things went south again. This is my favorite game to play on my Switch. It was completely unplayable on the ROG. We spent hours and hours trying to set up the controls to make it playable with the game pad but failed in the end. We were only able to make the character walk and nothing more. We even tried making custom profiles for controls based on the PC controls. It could be played in desktop mode in theory, but the keyboard would take up most of the screen. I found this to be odd that it wouldn't run on the gamepad as it was an XBOX Live game. Many people use a controller similar to this gamepad to play, even on pc. This is the only game that did not automatically work with the Gamepad that we tried. Unfortunately it was extremely dissapointing. I also downloaded Tomb Raider. This game really showed off how great the graphics truley are and I was able to test out the rumble feature. All and all it played fairly smoothly. The audio is pretty decent, but do note, it does not get super loud. I do however like how light the device is. It has fantastic cooling abilities. The fans are quiet and very effective. I never once had it get hot on me while playing, even when plugged in. Battery life was great as well. I was able to play for hours without having to plug it back in. The stand that it came with did however leave more to be desired. It is made of either very light plastic or paper. It feels like something that was more of a packging aide than an actual stand. For the cost of this device, something more permanant and heavier duty would have been nice. If you can get used to the desktop interface issues and work arounds and avidly play games that are compatible with the gamepad, this device could be for you. Unfortunately its just not for me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HeatherS,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree that this hybrid game console stands out as a top choice for those seeking a high-performance handheld device. On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it is a gaming device. It runs popular higg-end games without compromising system stability and performance as long as Windows is up to date. Please allow some time to get used to the joystick and buttons or controls od the device. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Its okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not have a big selection of games and did not run as well as I hoped.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Katie C,
Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Disappointing Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not love the product.I was very disappointed with the overall performance and quality of the handheld system.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DexterS,
Thank you for your comment.
We certainly understand your disappointment with this ROG Ally and the inconvenience this may have caused if it didn't meet your expectations regarding system performance and quality. All ASUS products are manufactured in compliance to ISO quality standard and each one undergoes intensive quality control testing and inspections. This handheld device is undeniable powerful and it is capable of handling even the most demandng games. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
ROD needs help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its still needs lots of updates to fix its many issues
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Best,
Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not user friendly
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far out of the 2 games I’ve tried playing, zero have downloaded properly. Can’t login to Diablo 4 because battle.net doesn’t register properly. Minecraft Dungeons wont let you login at all. Probably going to return this
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nick,
We sincerely apologize for the issues you've faced with the ROG Ally X and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
Having returned the Ally, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2407030210-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good Device, bad support/warranty
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device from a specs and usage perspective is fine. I enjoyed the device for approximately 4 months until an issue developed with the joy sticks. They started to develop a clicking a popping when spinning the sticks that was distracting when gaming. I attempted to have the device serviced by Asus under warranty. However they claimed to not be able to reproduce the issue even though the Best Buy rep who helped me with the service request could. It seems like ASUS is still not properly honoring warranty repairs and scamming customers. Do not purchase this device if you expect ASUS to actually warranty the unit. Buy it used and get a third party warranty protection as ASUS will not help you.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ariman,
We're sorry to hear that you're having issues with the joysticks on the ROG Ally X, and we apologize for the difficulties you have encountered with our repair team. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2407030210-0041" as a reference so that we can further investigate this issue. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
issues with a little fun
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fuctional at first but low quality buttons break after only a few months of play. plagued with random freezes and crashes i would strongly reccomend not making this purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Xboxer4557,
Thank you for your comment.
We certainly understand your disappointment with the quality of the product and the inconvenience this may have caused if the buttons broke after a few months of usage. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard and are built to last. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free. Buttons on the ROG Ally breaking within a few months of play is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
To resolve the random system freeze and crashes, check if Windows, drivers, BIOS and the Armoury Crate utility software are up to date. Updates for the device are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/ . Configure the game, video settings and performance mode inside the Armoury Crate utility. Additionally, if you are playing these games online, please ensure the device has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Defective rumble/vibration
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the device, except the defective rumble/vibration. The left side is nearly non-existent (barely feel anything) while the right is incredibly loud. The feel of the rumble on the right is also just "wrong" like the motor is about to break from the case. I love the device but don't want to take my chances missing the Best Buy return window (15 days).
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kaedn,
We sincerely apologize for the issues you've faced with the ROG Ally X and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
We understand that you will be returning the device, and we hope that you are able to obtain a functioning replacement.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Its Fine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its fine if you know what youre doing. Just keep in mind at the end of the day its a handheld. Getting games to run at 60 FPS is going to require some serious graphics downgrading.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jonathan,
We are pleased to hear that you are satisfied with the ROG Ally X. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034246-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Annoying
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought and returned next day. it’s essentially a $300 laptop in a “gaming handheld” form. If you can guess how that would handle and look…. Save your money!!! You can get a very good gaming laptop for the same price and even upgrade it. Not worth almost $1000 dollers after tax my ipad handles the new call of duty better then it did :/
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Benji,
Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
Although you have returned the device, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407030210-0058" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Screen qualityCons mentioned:Weight
Asus listened, learned, and delivered
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As an owner of the original Ally, I was eager to see how Asus learned from their mistakes to improve on already solid device (sans some well-known issues). Asus has improved the cooling and moved the SD Card slot to improve reliability. I also appreciate the added USB-C slot, because sometimes it's just easier to manage dongles, charging and HDMI adapters when you have more than one USB-C to work with. The previous Ally also had issues with negotiating USB-C power delivery which also seems solved in this iteration, as the Ally will run full power with any of my chargers plugged in. Holding the Ally X is a pleasing experience, and is easier to hold with the larger grips, and the M buttons on the rear have been moved slightly further away, greatly reducing the risk of accidental presses. The shoulder buttons also feel much better, especially the triggers. The joysticks also have a nicer feel. The face buttons I also have no complaints with. However, the much larger battery has added weight which means you might fatigue earlier from holding it. A minor tradeoff though for the larger battery. While we're on the battery... battery life is also noticeably improved, thanks in no small part to the larger battery, but clearly because of some other apparent optimizations, because it performs better than the original Ally, while lasting longer. The speakers and screen seem to be largely on par to the previous Ally, and that is to say they are great, and definitely provide a wow factor. However, I initially though the sound wasn't as good, and sounded hollower and tinnier compared to the OG Ally. A recent Dolby driver update I think improved this and has eased my fears this is a hardware problem and likely just needed some software tweaks. The Armoury Crate software makes for a nice landing for manging the Ally and your games. You will still need to bounce out to Windows from time to time to manage Windows updates, and any other programs. Oddly, Rewasd, which I had previously used for PS Remote Play, does not recognize the built-in controller as an Xbox controller, or any other standard controller, so the keys cannot be mapped or customized. This is a major bummer and I don't know if it's Asus that changed something, or related to a recent update where Rewasd added support for the OG Ally. In short, having a portable handheld Windows gaming computer is great. And the Ally X is clearly the best one on the market. It may only be an iteration on the previous Ally, but where that one fell short, this one nailed.
I would recommend this to a friend Best Buy open box is a scam!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy said it was opened box excellent! But the screen was scratched and unit dirty. I would advised to stay away from best buy open recommendations as they clearly don’t inspect the items.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Missel S,
Thank you for your feedback regarding the ASUS ROG Ally X. We're sorry to hear the open box unit did not meet expectations. As Best Buy handles the condition and grading of open box items, we recommend contacting them directly to request an exchange or return. We appreciate your input and will share it with our retail team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407030210-0070" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad Joystock Design
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left and right joysticks have a popping / clicking sound to them that you can hear and feel everytine you rotate of move from left to right quickly. This affects the precision of shooting games like call of duty and as much as i love the handheld, i cant deal with this. Ive looked up and this was a problem with the previous model and is still a problem with the X
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dunhill421,
We sincerely apologize for the joystick issue you've faced with the ROG Ally X and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Please allow us to make your experience with ASUS a better one.
To further investigate the problem you're experiencing or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support